My husband and I have had at&t wireless service for 8 years with the same phone numbers. His is the main number on our account. Over the past month I have received text messages on my phone saying someone will be at my house to install dish and uverse service. We did not order these services. I contacted at&t, gave them my number, and the representative pulled up another account. I tried to explain that the person gave them the wrong phone number. To no avail. I have tried several times to correct this. I cannot pay our bill from my phone because I would be paying on someone else's account. I am at my wits end dealing with at&t on this matter.
To whom it may concern,
My husband and I have had AT&T service for well over eight years. Over the last year we have experienced some of the worst customer service ever from a utilities company. For the last six months we have had NO telephone service. We have made multiple phone calls to the 1-800 number provided for your company and have yet to have a resolution to our issue. In our customer file it should show that we have made multiple service call requests. On the last service request we made the technician was due to come to our house between 4 and 8 PM to perform the service call. My husband took off work early that day and sat at our home from 4 PM till 8 PM and no one showed. The next day by the stroke of luck the phone worked for a brief period (one day, 24 hours). But today the phone once again does not work. We have a two-month-old child in our home that is being watched by a nanny. Our nanny is an elderly lady that does not utilize a cell phone, therefore we MUST have a home phone in order to ensure the safety of our newborn child. If anything was to happen our my child and we were unable to call for help because of your company I would imagian that leagal actions would follow. I am now documenting every issue that we have had from your company. We have also purchased a new home phone in an effort to ensure that it was not an issue on our part.
-January 11, 2017 at 2:41 pm I called the 1-800 number and was told that I would receive a call back within 10 minutes to run through some "technical test". After a 40 minute wait no one called me back on the phone number I provided for them to call me back at.
-Again on January 11, 2017 at 3:41 PM I called the 1-800 number and was put on hold for 15 minutes. Once again there is no resolution from your company and also no customer service.
At this point I do not care who I talk to since your company has not provided the service that we are paying you for in the last 6 months. I would assume that with the proper documentation your company would be held liable for not providing the services that are being purchased by us the customer in the court system.
At this time I am requesting that you refund the last six months that we have paid for your services and received no service from you.
[redacted] & [redacted]
[redacted] (Non-working home phone number)
I'd like to start saying that on Wednesday March 4th 2015 I had a conversation with one of the ATT agent offering me an upgrade on the internet speed service. We set up an appointment for the very next day for the technician to come and install the upgrade.
From that morning till Monday night I had No more Internet service, No more TV service and no life because of waiting for several technicians coming in the house or working outside in the backyard. I had to spend many hours on the phone with an incredible number of agents, managers and so on. I was supposed to work on internet and study for my State exam due on Monday the 9th (that I couldn't present!!) my kids also have to study on the computer and couldn't do it for those 5days.
When I finally asked to return to the previous service they told me was impossible and so I had finally made my mind and cancel the whole account with some regret and frustration!!
At the end of the story I learned that there are several incompetent people working for ATT right now, I found out that they don't really know or understand what they're saying and their own workers/technicians suggested their company is run poorly and lousy!!
I do not like to complain but this time, this company, took my positivity and kindness away for now!! Good luck ...that's all I can say!!
We decided to switch from AT&T for our phone, cable, and Internet to [redacted]. We were told to cancel our services with AT&T 2 days before [redacted] was to be installed. We called on a Tuesday to cancel AT&T on Thursday so our [redacted] could be installed on Saturday. The woman on the phone said we could have our service cut off on Saturday and there would be no problems. We said it had to be 2 days before the new service was to be installed. She said we would be fine. Saturday morning we got a text that the service person would be at our house between 8_10 am. When 10 came and went we called the service people and they said our order was canceled. We have now spent 24 hrs on the phone trying to get our service back on and the best AT&T said they can do is Sat, Nov 26, one week later. This is unacceptable!
AT&T took my credit card information, verified the order, now claims that they have no record of the transaction. So who do they allow to be stealing my information. I spoke with Vicky W[redacted] who said that they won't do anything about it. She then refused to let me speak to her supervisor.
After recent conversations we experienced with AT&T customer service, we am certain this review is wasted time and energy, just as those conversations were. We're not sure when AT&T became a company that has no regard for customer service, but know it is the case now. We had been AT&T residential landline customers for 40 years, most recent 21 years with the same address and phone number, until last week We recently moved, and attempted to establish landline service at the new address (within the same locale), with no success, to date, due to the frustrating policy's imposed by the company. We were actually told that establishing landline service "does NOT include a working jack"! That conversation resulted in deciding not to continue our service. After much discussion, we decided that we still wanted to establish a landline, so we called back, within a week, to ask to re-establish the service. This was the most recent frustrating experience. We were told that prior account history with AT&T does not count! That since we discontinued our service, last week, a credit check will be required. We are not concerned about the credit check, however, our credit reports are frozen to protect our credit. Thus, no immediate service can be established, since this will require contacting the credit bureaus to unlock our credit. To our knowledge we never once paid our bill late, in over 40 years, but was told "that doesn't count". It appears, that this company doesn't really care if they keep customers, or not. What a disappointing revelation.
AT&T has committed fraud against me. There isn't enough space for my entire complaint, but I had absolutely no good experiences in the very short time I was with this company (January 18th to January 30th). I cancelled my services within 14 days simply because of the awful customer service. This means that I should not be charged a single cent due to the 30 day money back guarantee policy. On February 14th, I was grocery shopping when I received a transaction alert from my bank stating that I had been charged $170 (The total of the first bill AT&T was sending me that was DISPUTED in the first place and should NOT have been charged for that amount on that day. It was supposed to be $105 on Feb 27th, but this is beside the point because I should NOT have been charged in the first place), and that my bank account was now severely overdrafted. I have since been landed with several overdraft fees. I called AT&T once my bank said they couldn't do anything until the charge was no longer pending, and the associate who "helped" me attempted to humiliate me, lied by omission about my situation, and attempted to get out of giving me a refund in a conference call to another associate in Bowling Green. After that other associate in Bowling Green said that I needed to be refunded IMMEDIATELY, the first associate ended the conference call and told me "Sorry, our offices have closed. There's nothing I can do for you. Call back tomorrow," at 6:58 pm. I called back the next day and found out that someone (I think it was the Bowling Green associate) had submitted a ticket and had labeled it as High Priority. I was told I would receive a call by the afternoon of the 15th, which is today. If I do not receive a call by 3:30 pm central standard time, I will be filing a complaint with the Revdex.com and I will be filing a Fraud Dispute with my bank. I am absolutely sick and tired of being patient with this company and I will not take it anymore.
My husband and I attempted to have a land line set up by AT&T since where we live has terrible cell phone reception (cell phone service also provided by AT&T).
We mistakenly opted for voice over IP (VOIP) originally, and after realizing our error requested service for a hard land line be activated. AT&T sent a person out who hooked up the lines in the house and the main box in the neighborhood, and when he returned (after disappearing for an hour and a half), discovered that the phone number (which was originally set up as VOIP) was never activated on the software side for a hard land line.
My husband contacted the technician's manager when we didn't have a dial tone by the end of the next business day and two days later, my husband finally heard from the manager saying our line would be active by 2 pm the next day and that no one needed to be at the house. My husband then got a text stating a technician would be out that next day, even though he was specifically told by the manager that was not necessary. After calling customer service, it was confirmed no one would need to be at the house but an AT&T employee would be out there activating the line.
By end of business that day there was no dial tone, my husband called customer service again and was given a time frame of 8am - 8pm for the next business day, which was a Monday, and told someone had to be at the house for the technician.
No one ever called nor showed, and two weeks later we still have no active land line. This is the most pathetic and laughable experience my husband and I have dealt with when it comes to customer service. AT&T has no idea how to install or activate a land line and does not have any idea how their technicians are supposed to install (does someone come out or not to activate the line - we've gotten conflicting accounts). A side note, when my husband called to make sure the service and phone number was definitely cancelled, because we are absolutely not using AT&T for this, their systems were down and he was told he would get a call back to confirm. He never did. Unfortunately we have to use AT&T for other services, but I guarantee if we had the option to go somewhere else we would. We are going to have to use VOIP since only AT&T offered a land line in our location, but we will be going with a competitor. An absolutely pathetic experience, and if a letter grade could be given, an F. "Negative" just doesn't begin to describe this deplorable experience.
I would like the Revdex.com to start a real review of A T and T. We have had this service for more then 5 years and each year I am calling to get my bill fixed. I go over the bill and come to a fixed amount for the year and within a few months the bill goes up so I call back. My daughter who has the same program as I do calles too, but she is not as treated as well as I am. Because my husband and I are in our late 60s I always bring that up. At this time I am paying about $180.00 a month and my daughter is paying about $240.00. We have the same program in everyway. If the Revdex.com is not looking into this company you sure should be. This is a make up the bill and they want to group and we are about to drop them. But, I feel that there are many people who need refunds for the way this company works.
In September 2016 I visited the AT&T office located on 23 mile road in Chesterfield TWP MI. The office manager Rita E[redacted] and owner Shar K[redacted] gave me false information about services the company provides. I was interesting in changing my Verizon account to AT&T. Rita told me she would pay off the balance of my Verizon bill, which was $700.00. Also informed me my new monthly phone bill would be $160.00. She said to have my daughter go in and switch out their phones and she would also provide us with 4 free android tables. I told Rita to send all the billing statements to [redacted] View Drive North and I was the only one to authorize any changes made to the account. On October 18th I received a phone call from the corporate office saying here was a problem with this account and they put out a fraud alert. The following day I went back I went back into the office (for the sixth time) and Rita assured me the problem had been fixed. Come to find out later that my daughter had been in there that Friday and a male employee who impersonated me Rita allowed this man to fraudulently give AT&T wrong information. It took six weeks for her to fix the unethical practices and she completely scammed me, there is no telling how much money and family lost that had happened because of her scandal.
This started the manipulation and decrepit of what was to come the next six weeks. Verizon is now sending me notices that they are taking action on my credit rating that was a perfect 800 plus score. I did receive a check from AT&T for $107 on September 30th, which I gave to Verizon. My new balance was $564 minus the 107 leaving the account balance at $469.98. It has been seven weeks and Rita tells me it can take up to three months for AT&T to pay off Verizon. On December second AT&T call my daughter; she was deeply upset and crying because she had to pay the phone bill off on her own personal charge card. The bills were sent to the wrong address, this is the address the male employee at Rita office gave to the corporate which was caused by Fraud alters. I finally got the bill on December seventh stating I owe AT&Tj $775.01 and charging me for 11 phone lines and the four of the tables and three more lines must be registered to Shar K[redacted] (the owner). Now nobody in the store wants to talk because there are all aware of the fraudulent, deceitful, and manipulation conversations are recorded with AT&T. The owner and manage should never give another employee permission to authorization to speak to any corporate officers to answer questions and impersonate me.
I personally think that Rita or Shar wanted their commissions and misleading had taken place because of all the issues due to the stores and the employees at it. Please investigate further into why these problems keep arising, it caused my family a lot of distress. I would very much appreciate it if there was an investigation on how this specific AT&T store employees were trained and how I could feel safe choosing this company for networking purposes. This is not what I signed up for and am very angry that Rita conned me into her scam and allowed another male to make changes on my account. This is wrong on multiple different levels and I want the problem corrected immediately, I am very overwhelmed with these issues and cannot afford to have this type of stress in my life.
[redacted] S[redacted]
([redacted]
[redacted]@juno.com
[redacted] view drive north
New Baltimore, MI 48047
Att&t you are not the business you use to be.Had Att for years.A couple of years ago starting having trouble with internet,After 5 modems 4 house calls.I was finally told that because I live in a rural area that internet business had grown out here.My internet got slow.U verse didn't help.When theres no gate way now no phone.I kelp up with the times u verse went down on the calendar.I as for the corp. office address these people didn't know who the CEO was.Now I am battling about final bill.The Bill was in my dead husbands name until I switch to u verse they owe me$36.00 dollars from that bill.Thats has been a year.
I asked specific questions and was mislead regarding cost AND services. I asked them to review the call as the initial information I received was different from what I was billed. The issue is still not resolved. Wish I could easily cancel b
I called about my options with my family when I upgrade to the [redacted] I spoke with "David" who was more than helpful, and sat on the phone with me for over 30 minutes discussing the best options for me and my two sons. He was extremely helpful, knowledgeable, and was willing to gather further information when he didn't know the direct answer. I appreciated his patience and good attitude while I decided the best way to handle my next steps. He was awesome!!! Hope this finds his way to him. He was somewhere in the Southeast US. Thanks, David, you're a rock star!
I started working at company we got a discount if we brought a device to att, we already was loyal customer since 2009, I get all enrolled in program so I thought. Im told by many agent that yes I got my discount then I start getting email from so department. So I call them I get told by the agent the manager approved the discount even tho the account is in my husband name, I keep getting more email, I call and speak to agent, sup and manager why my husband on the phone they all three tell me I cant get the discount, the manager was rude told me there was no one else above her, So I call the 611 to be told by that agent that im enrolled getting the discount and nothing to worry about, only get another email I call 611 back again because I refuse to speak to the 1 department. only to be told by that girl it was approved only later in the conversation to tell me that she didn't say that, I tell her to pull the phone record she give me a website to go and sign up for cause it will bypass all the misinfo ive been given, it takes me to another company website for there discount, so I get on chat to be told yes they can help me set up the discount only to be told I couldnt get it, then when I told them I was taking my business elsewhere everyone wants to tell me how sorry they are. I feel this company should honor there word and not treat a good customer like this along with holding the agent accountable for there action.
AT&T refuses to provide internet service to my house. The lines are already there, the previous owners used it. AT&T claimed they are maxed out while multiple neighbors have moved out and there are still no openings. They have a monopoly on internet service in my area, but revuse to give me service leaving me with no connection.
After 5 years with AT&T, I cannot wait to leave them. I've recently switched my plan and they are are now refusing to honor the rate they gave me (I do have an email as well as a text message from AT&T reflecting that rate...). I've spent HOURS been tossed from one customer service representative to another, many of them with little knowledge of what their plans and tariffs are, I've been refused to transfer to a Manager and, after filing a complaint with Revdex.com I'm still awaiting for one of their managers to return my calls or respond to my emails.
This appears to be their standard of customer service, as well as obvious unfair business practice. I would NEVER recommend them to anyone.
How is AT&T U-Verse allowed to operate? Their entire promotional strategy is based on bait and switch promotional tactics. They advertise promotions that only the slimmest margin of their potential customers can actually qualify for. Then when you ask for the promotion, surprise, that is not available. They then proceed to try and charge you almost twice as much as the promotion listed. If that isn't bait and switch I don't know what is. If you are lucky and aren't trapped in an area that only allows AT&T U-Verse do not get their services as they have no problem misleading their customers.
Avoid this evil, soulless, predatory corporation at all cost. Don't believe me? Then don't. Proceed into their nightmare world that will be a threat to your physical and mental health. I swear, the endless, monthly multiple phone calls (September 23, 2015 through January 6, 2016 as of this post have enraged me to the point they could cause me a heart attack or stroke, my blood pressure has no doubt gone sky high. I have kept a log of each phone call I have made to them documenting their sick, convoluted statements, their "system" of meaningless "promises".
To make a very long and ongoing story short, I signed up for their U-verse voice and internet service on 9/23/2015 over the phone. I was told it was $64 a month for the first year promotional rate plus the usual fees and taxes. They are still billing me $84 a month (the standard rate). Each month when I get the $84 bill I call and go through a long, convoluted, hardball, surreal back and forth negotiation over my rate. They are dishonest. They are liars. They often claim somebody made a "mistake" or "I don't know what happened." AT&T is either stunningly incompetent and dysfunctional or, more plausible, engaged in a systematic bait and switch fraud operation. By the way, I went through the identical billing nightmare when I signed up for their U-verse at a different address in 2007, so this is not a coincidence. The fact that they are allowed to keep getting away with this is due to their near monopoly, behemoth market position. They need to be broken up into smaller, regulatable and accountable companies so that smaller companies can compete with them. This also illustrates the degree of corruption of our society and political system, that the law enforcement agencies aren't prosecuting AT&T. I have filed complaints with the FTC (corporate Democrat Obama appointees), the Florida Attorney General (a Republican), the Florida Division of Consumer Services (Republican) and the Miami-Dade County Office of Consumer Protection. What do you want to bet that they do nothing about this? They haven't in the past ten years. Even Consumer Reports sends me form letters back and has never reported this issue in their magazine.
My husband and I have had at&t wireless service for 8 years with the same phone numbers. His is the main number on our account. Over the past month I have received text messages on my phone saying someone will be at my house to install dish and uverse service. We did not order these services. I contacted at&t, gave them my number, and the representative pulled up another account. I tried to explain that the person gave them the wrong phone number. To no avail. I have tried several times to correct this. I cannot pay our bill from my phone because I would be paying on someone else's account. I am at my wits end dealing with at&t on this matter.
To whom it may concern,
My husband and I have had AT&T service for well over eight years. Over the last year we have experienced some of the worst customer service ever from a utilities company. For the last six months we have had NO telephone service. We have made multiple phone calls to the 1-800 number provided for your company and have yet to have a resolution to our issue. In our customer file it should show that we have made multiple service call requests. On the last service request we made the technician was due to come to our house between 4 and 8 PM to perform the service call. My husband took off work early that day and sat at our home from 4 PM till 8 PM and no one showed. The next day by the stroke of luck the phone worked for a brief period (one day, 24 hours). But today the phone once again does not work. We have a two-month-old child in our home that is being watched by a nanny. Our nanny is an elderly lady that does not utilize a cell phone, therefore we MUST have a home phone in order to ensure the safety of our newborn child. If anything was to happen our my child and we were unable to call for help because of your company I would imagian that leagal actions would follow. I am now documenting every issue that we have had from your company. We have also purchased a new home phone in an effort to ensure that it was not an issue on our part.
-January 11, 2017 at 2:41 pm I called the 1-800 number and was told that I would receive a call back within 10 minutes to run through some "technical test". After a 40 minute wait no one called me back on the phone number I provided for them to call me back at.
-Again on January 11, 2017 at 3:41 PM I called the 1-800 number and was put on hold for 15 minutes. Once again there is no resolution from your company and also no customer service.
At this point I do not care who I talk to since your company has not provided the service that we are paying you for in the last 6 months. I would assume that with the proper documentation your company would be held liable for not providing the services that are being purchased by us the customer in the court system.
At this time I am requesting that you refund the last six months that we have paid for your services and received no service from you.
[redacted] & [redacted]
[redacted] (Non-working home phone number)
I'd like to start saying that on Wednesday March 4th 2015 I had a conversation with one of the ATT agent offering me an upgrade on the internet speed service. We set up an appointment for the very next day for the technician to come and install the upgrade.
From that morning till Monday night I had No more Internet service, No more TV service and no life because of waiting for several technicians coming in the house or working outside in the backyard. I had to spend many hours on the phone with an incredible number of agents, managers and so on. I was supposed to work on internet and study for my State exam due on Monday the 9th (that I couldn't present!!) my kids also have to study on the computer and couldn't do it for those 5days.
When I finally asked to return to the previous service they told me was impossible and so I had finally made my mind and cancel the whole account with some regret and frustration!!
At the end of the story I learned that there are several incompetent people working for ATT right now, I found out that they don't really know or understand what they're saying and their own workers/technicians suggested their company is run poorly and lousy!!
I do not like to complain but this time, this company, took my positivity and kindness away for now!! Good luck ...that's all I can say!!
We decided to switch from AT&T for our phone, cable, and Internet to [redacted]. We were told to cancel our services with AT&T 2 days before [redacted] was to be installed. We called on a Tuesday to cancel AT&T on Thursday so our [redacted] could be installed on Saturday. The woman on the phone said we could have our service cut off on Saturday and there would be no problems. We said it had to be 2 days before the new service was to be installed. She said we would be fine. Saturday morning we got a text that the service person would be at our house between 8_10 am. When 10 came and went we called the service people and they said our order was canceled. We have now spent 24 hrs on the phone trying to get our service back on and the best AT&T said they can do is Sat, Nov 26, one week later. This is unacceptable!
AT&T took my credit card information, verified the order, now claims that they have no record of the transaction. So who do they allow to be stealing my information. I spoke with Vicky W[redacted] who said that they won't do anything about it. She then refused to let me speak to her supervisor.
After recent conversations we experienced with AT&T customer service, we am certain this review is wasted time and energy, just as those conversations were. We're not sure when AT&T became a company that has no regard for customer service, but know it is the case now. We had been AT&T residential landline customers for 40 years, most recent 21 years with the same address and phone number, until last week We recently moved, and attempted to establish landline service at the new address (within the same locale), with no success, to date, due to the frustrating policy's imposed by the company. We were actually told that establishing landline service "does NOT include a working jack"! That conversation resulted in deciding not to continue our service. After much discussion, we decided that we still wanted to establish a landline, so we called back, within a week, to ask to re-establish the service. This was the most recent frustrating experience. We were told that prior account history with AT&T does not count! That since we discontinued our service, last week, a credit check will be required. We are not concerned about the credit check, however, our credit reports are frozen to protect our credit. Thus, no immediate service can be established, since this will require contacting the credit bureaus to unlock our credit. To our knowledge we never once paid our bill late, in over 40 years, but was told "that doesn't count". It appears, that this company doesn't really care if they keep customers, or not. What a disappointing revelation.
AT&T has committed fraud against me. There isn't enough space for my entire complaint, but I had absolutely no good experiences in the very short time I was with this company (January 18th to January 30th). I cancelled my services within 14 days simply because of the awful customer service. This means that I should not be charged a single cent due to the 30 day money back guarantee policy. On February 14th, I was grocery shopping when I received a transaction alert from my bank stating that I had been charged $170 (The total of the first bill AT&T was sending me that was DISPUTED in the first place and should NOT have been charged for that amount on that day. It was supposed to be $105 on Feb 27th, but this is beside the point because I should NOT have been charged in the first place), and that my bank account was now severely overdrafted. I have since been landed with several overdraft fees. I called AT&T once my bank said they couldn't do anything until the charge was no longer pending, and the associate who "helped" me attempted to humiliate me, lied by omission about my situation, and attempted to get out of giving me a refund in a conference call to another associate in Bowling Green. After that other associate in Bowling Green said that I needed to be refunded IMMEDIATELY, the first associate ended the conference call and told me "Sorry, our offices have closed. There's nothing I can do for you. Call back tomorrow," at 6:58 pm. I called back the next day and found out that someone (I think it was the Bowling Green associate) had submitted a ticket and had labeled it as High Priority. I was told I would receive a call by the afternoon of the 15th, which is today. If I do not receive a call by 3:30 pm central standard time, I will be filing a complaint with the Revdex.com and I will be filing a Fraud Dispute with my bank. I am absolutely sick and tired of being patient with this company and I will not take it anymore.
My husband and I attempted to have a land line set up by AT&T since where we live has terrible cell phone reception (cell phone service also provided by AT&T).
We mistakenly opted for voice over IP (VOIP) originally, and after realizing our error requested service for a hard land line be activated. AT&T sent a person out who hooked up the lines in the house and the main box in the neighborhood, and when he returned (after disappearing for an hour and a half), discovered that the phone number (which was originally set up as VOIP) was never activated on the software side for a hard land line.
My husband contacted the technician's manager when we didn't have a dial tone by the end of the next business day and two days later, my husband finally heard from the manager saying our line would be active by 2 pm the next day and that no one needed to be at the house. My husband then got a text stating a technician would be out that next day, even though he was specifically told by the manager that was not necessary. After calling customer service, it was confirmed no one would need to be at the house but an AT&T employee would be out there activating the line.
By end of business that day there was no dial tone, my husband called customer service again and was given a time frame of 8am - 8pm for the next business day, which was a Monday, and told someone had to be at the house for the technician.
No one ever called nor showed, and two weeks later we still have no active land line. This is the most pathetic and laughable experience my husband and I have dealt with when it comes to customer service. AT&T has no idea how to install or activate a land line and does not have any idea how their technicians are supposed to install (does someone come out or not to activate the line - we've gotten conflicting accounts). A side note, when my husband called to make sure the service and phone number was definitely cancelled, because we are absolutely not using AT&T for this, their systems were down and he was told he would get a call back to confirm. He never did. Unfortunately we have to use AT&T for other services, but I guarantee if we had the option to go somewhere else we would. We are going to have to use VOIP since only AT&T offered a land line in our location, but we will be going with a competitor. An absolutely pathetic experience, and if a letter grade could be given, an F. "Negative" just doesn't begin to describe this deplorable experience.
I have had nothing but issues from att. First my bill was always messed up. They were withdrawing more money out of my account than they were supposed too. After I finally got that fix after almost 7 months, then I wad out of contract and my bill went from $100 to $187. No notification I was out of contract no nothing just looked on my account an the money was gone. So I called about it that's when I was told I was out of contract and that they had no deals they could give me so I told then I would cancel. They got me to the retention department and I talked to this guy who told me about them buying out direct tv, how it was only $111 for cable and Internet and to add a box to my daughters room. So I was like yeah I'll do that. We set up a day and he stated you will only have 1 tech out and he will connect your direct TV and take out your att equipment. I said okay. Well the apt was originally scheduled wrong so I rescheduled then it was wrong again so rescheduled then the tech showed up to my house today and isn't supposed to be here til sat the 23rd. Then to find out there were 2 appointments and 2 different techs. Well that's when the tech stated I need to get ahold of my landlord to see where the dish can go. Well we can't have a dish unless it's not seen and where it's not seen I wouldn't get a signal. So I called back into att and they get me back to the retention department and I tell them everything. Well the lady I talked to was nice but stated she couldn't get my att down to what the direct would cost. So I asked so if I canceled my services and my fiancé called aND ordered services he would get a better deal. She stated that's not what we want you to do but yes. That's when I officially called it quits and told them I will find a different provider. Also mind you my bill had NEVER been late due to it being withdrawn from my account. Worst experience with them ever.
I would like the Revdex.com to start a real review of A T and T. We have had this service for more then 5 years and each year I am calling to get my bill fixed. I go over the bill and come to a fixed amount for the year and within a few months the bill goes up so I call back. My daughter who has the same program as I do calles too, but she is not as treated as well as I am. Because my husband and I are in our late 60s I always bring that up. At this time I am paying about $180.00 a month and my daughter is paying about $240.00. We have the same program in everyway. If the Revdex.com is not looking into this company you sure should be. This is a make up the bill and they want to group and we are about to drop them. But, I feel that there are many people who need refunds for the way this company works.
December 19th 2016
To Whom It May Concern:
In September 2016 I visited the AT&T office located on 23 mile road in Chesterfield TWP MI. The office manager Rita E[redacted] and owner Shar K[redacted] gave me false information about services the company provides. I was interesting in changing my Verizon account to AT&T. Rita told me she would pay off the balance of my Verizon bill, which was $700.00. Also informed me my new monthly phone bill would be $160.00. She said to have my daughter go in and switch out their phones and she would also provide us with 4 free android tables. I told Rita to send all the billing statements to [redacted] View Drive North and I was the only one to authorize any changes made to the account. On October 18th I received a phone call from the corporate office saying here was a problem with this account and they put out a fraud alert. The following day I went back I went back into the office (for the sixth time) and Rita assured me the problem had been fixed. Come to find out later that my daughter had been in there that Friday and a male employee who impersonated me Rita allowed this man to fraudulently give AT&T wrong information. It took six weeks for her to fix the unethical practices and she completely scammed me, there is no telling how much money and family lost that had happened because of her scandal.
This started the manipulation and decrepit of what was to come the next six weeks. Verizon is now sending me notices that they are taking action on my credit rating that was a perfect 800 plus score. I did receive a check from AT&T for $107 on September 30th, which I gave to Verizon. My new balance was $564 minus the 107 leaving the account balance at $469.98. It has been seven weeks and Rita tells me it can take up to three months for AT&T to pay off Verizon. On December second AT&T call my daughter; she was deeply upset and crying because she had to pay the phone bill off on her own personal charge card. The bills were sent to the wrong address, this is the address the male employee at Rita office gave to the corporate which was caused by Fraud alters. I finally got the bill on December seventh stating I owe AT&Tj $775.01 and charging me for 11 phone lines and the four of the tables and three more lines must be registered to Shar K[redacted] (the owner). Now nobody in the store wants to talk because there are all aware of the fraudulent, deceitful, and manipulation conversations are recorded with AT&T. The owner and manage should never give another employee permission to authorization to speak to any corporate officers to answer questions and impersonate me.
I personally think that Rita or Shar wanted their commissions and misleading had taken place because of all the issues due to the stores and the employees at it. Please investigate further into why these problems keep arising, it caused my family a lot of distress. I would very much appreciate it if there was an investigation on how this specific AT&T store employees were trained and how I could feel safe choosing this company for networking purposes. This is not what I signed up for and am very angry that Rita conned me into her scam and allowed another male to make changes on my account. This is wrong on multiple different levels and I want the problem corrected immediately, I am very overwhelmed with these issues and cannot afford to have this type of stress in my life.
[redacted] S[redacted]
([redacted]
[redacted]@juno.com
[redacted] view drive north
New Baltimore, MI 48047
Att&t you are not the business you use to be.Had Att for years.A couple of years ago starting having trouble with internet,After 5 modems 4 house calls.I was finally told that because I live in a rural area that internet business had grown out here.My internet got slow.U verse didn't help.When theres no gate way now no phone.I kelp up with the times u verse went down on the calendar.I as for the corp. office address these people didn't know who the CEO was.Now I am battling about final bill.The Bill was in my dead husbands name until I switch to u verse they owe me$36.00 dollars from that bill.Thats has been a year.
I asked specific questions and was mislead regarding cost AND services. I asked them to review the call as the initial information I received was different from what I was billed. The issue is still not resolved. Wish I could easily cancel b
I called about my options with my family when I upgrade to the [redacted] I spoke with "David" who was more than helpful, and sat on the phone with me for over 30 minutes discussing the best options for me and my two sons. He was extremely helpful, knowledgeable, and was willing to gather further information when he didn't know the direct answer. I appreciated his patience and good attitude while I decided the best way to handle my next steps. He was awesome!!! Hope this finds his way to him. He was somewhere in the Southeast US. Thanks, David, you're a rock star!
I started working at company we got a discount if we brought a device to att, we already was loyal customer since 2009, I get all enrolled in program so I thought. Im told by many agent that yes I got my discount then I start getting email from so department. So I call them I get told by the agent the manager approved the discount even tho the account is in my husband name, I keep getting more email, I call and speak to agent, sup and manager why my husband on the phone they all three tell me I cant get the discount, the manager was rude told me there was no one else above her, So I call the 611 to be told by that agent that im enrolled getting the discount and nothing to worry about, only get another email I call 611 back again because I refuse to speak to the 1 department. only to be told by that girl it was approved only later in the conversation to tell me that she didn't say that, I tell her to pull the phone record she give me a website to go and sign up for cause it will bypass all the misinfo ive been given, it takes me to another company website for there discount, so I get on chat to be told yes they can help me set up the discount only to be told I couldnt get it, then when I told them I was taking my business elsewhere everyone wants to tell me how sorry they are. I feel this company should honor there word and not treat a good customer like this along with holding the agent accountable for there action.
AT&T refuses to provide internet service to my house. The lines are already there, the previous owners used it. AT&T claimed they are maxed out while multiple neighbors have moved out and there are still no openings. They have a monopoly on internet service in my area, but revuse to give me service leaving me with no connection.
AT&T is the worst cable network service. Consumer beware they tell you one thing and do another on your bill. My advice is to not use AT&T!!!!!
After 5 years with AT&T, I cannot wait to leave them. I've recently switched my plan and they are are now refusing to honor the rate they gave me (I do have an email as well as a text message from AT&T reflecting that rate...). I've spent HOURS been tossed from one customer service representative to another, many of them with little knowledge of what their plans and tariffs are, I've been refused to transfer to a Manager and, after filing a complaint with Revdex.com I'm still awaiting for one of their managers to return my calls or respond to my emails.
This appears to be their standard of customer service, as well as obvious unfair business practice. I would NEVER recommend them to anyone.
How is AT&T U-Verse allowed to operate? Their entire promotional strategy is based on bait and switch promotional tactics. They advertise promotions that only the slimmest margin of their potential customers can actually qualify for. Then when you ask for the promotion, surprise, that is not available. They then proceed to try and charge you almost twice as much as the promotion listed. If that isn't bait and switch I don't know what is. If you are lucky and aren't trapped in an area that only allows AT&T U-Verse do not get their services as they have no problem misleading their customers.
Avoid this evil, soulless, predatory corporation at all cost. Don't believe me? Then don't. Proceed into their nightmare world that will be a threat to your physical and mental health. I swear, the endless, monthly multiple phone calls (September 23, 2015 through January 6, 2016 as of this post have enraged me to the point they could cause me a heart attack or stroke, my blood pressure has no doubt gone sky high. I have kept a log of each phone call I have made to them documenting their sick, convoluted statements, their "system" of meaningless "promises".
To make a very long and ongoing story short, I signed up for their U-verse voice and internet service on 9/23/2015 over the phone. I was told it was $64 a month for the first year promotional rate plus the usual fees and taxes. They are still billing me $84 a month (the standard rate). Each month when I get the $84 bill I call and go through a long, convoluted, hardball, surreal back and forth negotiation over my rate. They are dishonest. They are liars. They often claim somebody made a "mistake" or "I don't know what happened." AT&T is either stunningly incompetent and dysfunctional or, more plausible, engaged in a systematic bait and switch fraud operation. By the way, I went through the identical billing nightmare when I signed up for their U-verse at a different address in 2007, so this is not a coincidence. The fact that they are allowed to keep getting away with this is due to their near monopoly, behemoth market position. They need to be broken up into smaller, regulatable and accountable companies so that smaller companies can compete with them. This also illustrates the degree of corruption of our society and political system, that the law enforcement agencies aren't prosecuting AT&T. I have filed complaints with the FTC (corporate Democrat Obama appointees), the Florida Attorney General (a Republican), the Florida Division of Consumer Services (Republican) and the Miami-Dade County Office of Consumer Protection. What do you want to bet that they do nothing about this? They haven't in the past ten years. Even Consumer Reports sends me form letters back and has never reported this issue in their magazine.