I go into the store in San Antonio, TX on San Pedro to have them look at my phone because it went out after only 4 months. Prior to the phone going out, it got really hot. The store was empty but I still had to wait to be seen. The Techinician I had didn't know what she was doing and pulls out this magnifying glass and stared at the top of my phone where the camera is located. She tells me oh you have scratches on your phone that's why it doesn't work. Now keep in mind my phone is in a protective case and I've never dropped it. I ask her to show me where I had scratches and instead of doing that she asks two other co-workers if they saw scratches and of course they glance at my phone and says yes. I looked at them all as if they were on drugs. They then tell me we can't help you. You have to buy another phone. I was furious and left the store only because I was on my lunch break. I called ** and they asked me to send my phone to their repair center. ** replaced my phone for free and told me I didn't have any scratches (as I knew that) and my phone was probably defective when manufactured. I just got a bad phone but the fact that AT&T tried to extort money from me made me even more irate. I was with [redacted] for 12 or 13 years and never had bad customer service and only went to AT&T because of my husbands job. If I can get [redacted] to take on some of this contract/phone purchase, I'm going back and I'm canceling my home [redacted] service as well. Stay away from this place.....you've been warned.
This place is beyond every possible critique, except a few small exceptions...First of all, I do not appreciate being called an it from an employee, whose paycheck is signed thanks to us, the customer. Edward was extremely rude, judgmental, and tempered. I went to ask for an upgrade, but I guess I did not appear like a man, who he should respect. He tried to talk me out of it, every possible way, although I was willing to pay the remaining $66 from my old phone. He just did not want to deal with me.As I walked out, he claimed that I broke the door, which had already appeared in a very poor condition. Then, the man had the nerve to call me an "it"...Sadly, this is not the first disappointing experience at this location, except this time it really spilled the bucket...I will never set foot in that place again, and I will definitely cancel my service at the end of September, as I just paid for it!
I had been a loyal AT&T customer for over 33 years. Apparently, AT&T could have cared less about retaining or even treating me like I was worth something. My experience in the last year with this "new" revamped "better upgrade them to U
Verse or you will be terminated, has been nothing short of abhorrent, abusive, nasty, deceptive and downright disgusting. I have been lied to, told there is no such plan anymore for someone who just wants a regular land line and long distance. Three times I tried to get unwanted services removed from my account...THREE...after 4 months those charges are still on my bill and I don't have any of those features.
So, YOU WIN AT&T!!!!!You got rid of the Cheap Old Plain Dial Tone Land Line Boomer. I got the message...we don't want people like you anymore in our company. No bundles....no service....lie, harrass, cheat and abuse until you get these people to fire you. Congratulations. Signed, Long-time, Loyal fool.
I was a loyal AT&T U-Verse customer for several years, and we loved everything about U--Verse EXCEPT for its ridiculous pricing practices! You must fight for every rate adjustment! Every year, whatever "promotion" you received is canceled without any warning, and you receive a bill as much as 30% higher than you've been paying! You cannot get away from paying that one month's higher bill! You have to call and cajole someone into offering you a new "promotion" for the following year.
My most recent bill went up by 30%, and the three different customer service reps. I spoke with could not offer me any promotions, so I canceled. They acted as if they could care less what my situation was. I am retired and living on a fixed budget and cannot afford an increase of $80 a month to watch TV. I remember when TV was free and "Pay TV" came along with promises of "commercial free TV" for a small monthly fee! What a joke compared with how far we've come with Cable Companies!
I had been a 20 year customer of AT&T. Recently I changed wireless companies. My final bill was not prorated. I believe $100 to be at issue. AT&T is telling me that it is now their policy not to prorate. No refund will be given. Terrible. I have been on the phone and online without success.
Dear AT&T,
I have been an AT&T customer consistently since the mid-80's. We moved last year and had to change our phone number if we stayed with AT&T phone service and because we wanted to keep our old number, we just kept Internet service after the move. Prior to the move, we had Internet service and phone service with A&T for 17 years with the same number.
I have never received such poor customer account handling as I have the past 6 months. I forgot to pay a bill last November, and when I received the next bill, I paid both months and the late payment fee. In January I received a $30 charge for "Restoral Fee". When I called up asking to cancel our service, the fee was removed, but I don't feel I should have been charged that for being late with one payment. And the fact it was charged 2 months later makes me feel as if it was charged in the hopes I wouldn't notice.
Because DSL is just offered in our neighborhood and I couldn't be told if UVerse would ever be available, we have switched to Cox Internet. I canceled our AT&T service on May 9th. I received a bill dated June 5th for the entire month of June for $59. I called customer service on June 16th and spoke with Vina and she said I would receive an adjusted bill in July and I should wait for that bill to make my payment. And that I would not be charged late fees because I have cancelled my service.
I feel like AT&T was just trying to get another full payment from me. I guess you need the .02 you probably would have earned in interest from the $40 some dollars you would later have to pay me back. I think good customer service and fair billing would be worth more than that.
On July 14, I received a revised bill from AT&T for $17.13 dated July 5th with a due date of July 27th. On this SAME day I received a letter from AT&T Credit and Collections dated July 9th wondering if I've overlooked the bill and please pay immediately.
On July 15th around 10:00 AM Central time, I called the customer care line at 800-288-2020 to complain about this collections letter. I was told by the agent that this was due to not paying the bill in June and before I could explain that I had called, she told me I needed to speak to a billing agent at 800-288-2020 (the number I just called was on hold for some time so she could review my bill) and then SHE HUNG UP ON ME.
I paid you your $17.13 by July 27th. And I will never use AT&T again unless I hear that their customer service has been tremendously improved.
On July 27th my neighbor explained that all the utility flags in our neighborhood is because AT&T is getting ready to install uVerse. Maybe if you had told me this was coming when I asked in the spring, this annoyance could have all been avoided. Your loss.
I have literally had the worst experience with at&t the customer service is horrible! You ask for a supervisor and they put someone on the phone doubt it is when a supervisor the one I talked to today sounded drunk! Long pauses so he could think of his next lie! I have been charged so much money for data that I BARLEY USE half the time I don't have service. When I try to call and resolve the problem they want more money for more data it's insane then when you don't tell them why they want to hear they hang up on you! That's great customer service skills right there! I'll be switching providers today!
Please pay attention to the details on billing for those switching or new to AT&T.
My newly widowed elderly mother was being overcharged $30 a month because the billing department did not set up her billing correctly with her bundle.
The billing error would have never been noticed unless my husband and I did not help keep an eye on her bills. I called AT&T and they did credit her account and resolve the problem.
I rate AT&T a negative because I had to find the mistake and take an entire morning to go over the bill with a specialist before it could be resolved. She would have been out hundreds of dollars if the billing would have continued this way. Not acceptable especially for fixed income living.
I have been trying to contact ATT by phone for over an hour. Each number I call sends me to a robot answering service. After repeated questions the robot says he's going to transfer me to a live agent but actually transfers me to a woman's voice speaking Japanese that tells me to go onto their web site and then hangs up. This has happened 10 times in a row.
I have had nothing but negative experienced with this company. I am over charged monthly and it takes hours to take care of the issues on the phone. Every month I have the same problems and every month I waste my time calling to resolve them. I don't understand why they cant keep my account in good record. I have had multiple employees tell me they have no record of my calls and previous complaints. Horrible customer service, and horrible ethics and a very dishonest business. I told them last month that I was changing servers, and when my account went into suspension AGAIN, because of overages I was charged, I went to another company and ATT blocked my phone from being able to change servers! I OWNE my phone, and went to att WITH it. The gentleman at the other company said it was illegal for them to do that, and the fact that they did is very shady. they are a dishonest company who makes it almost impossible to resolve issues. I am leaving this company this week and will NEVER use this company again. Nor will I EVER refer them to anyone, I will go out of my way to discourage anyone from using them. They should be investigated and fined. Don't even get me started on the direct tv partnership they have, direct tv is just as corrupt. They take advantage of people, over charge and never fix the issues!
They have by far some of the worst customer service I have ever seen. They got me to sign a contract by promising me $500 worth of gift cards, once I signed I never received the gift cards. Every time I called they just gave me excuses for why I havent received them and each time they would just say the same thing which is "all we can do is reissue them" Then I spoke to a manager who said his name was Alejandro who pretended like he couldnt hear me then he hung up on me. I cant express how dissatisfied I am with the horrendous customer service that ATT has to offer
AT&T [redacted] charged for an installatoin that didn't happen and won't put the money back into my account. I had to dispute the charge with my credit card company. I do not recommend this service.
This is July 6, 2015 at 8:45 p.m. I have been without phone service since sometime on Thursday July 2 for some unknown reason. When I first contacted AT&T on Friday morning July 3 I spent nearly an hour trying to get past the automated services to talk to a real human. Finally, I told the computer generated voice that I needed to change my service which finally got me a representative. I was told that my service would be restored no later than Wednesday, July 8th. I was so upset with this answer and the frustration of trying to get to talk to someone that I forgot to tell them that I have a pacemaker/defibrillator that is monitored through the telephone. When I finally spoke with someone on the 6th, I was told someone would be out to fix the problem no later than 8:00 p. m. I am still waiting. I will get rid of ATT as soon as I can!
Every month autopay date is changed and I have to call and change it. The payment amount is different too every month. I explain to customer rep that I receive disablility and I don't receive it until the second week of every month. I signed up for the service on the 16th of May, 2015. That should have been my due date. I am feed up with calling every month because AT&T wants to take money out of my account on the date that they feel like they want to be paid. That doesn't work for me. When Social Security dicide to pay me on the first of every month then and only then will what ATT wants to do will work.
I have had terrible experience with ATT and u-verse. Customer service is among the worst that I have ever had to deal with. They are charging me for a re-connection fee when my account is auto pay and my bank never showed attempted transactions. There are only 2 providers in my area, the other not being much better in regards to connection. Still I am considering switching to just get away from the company. I pay for the ultimate package and my connection drops constantly.
What I nightmare it is to deal with this place! The customer service is terrible! I just called to pay my bill (keep in mind I am calling to PAY THEM) and the automated service would not recognize my card number. I entered it twice and then tried speaking it. This didnt work so they transferred me to a customer service rep. This customer service REP then placed me on hold. She finally came back and told me I would need to Pay $5 to pay my bill because I needed a customer service rep. IM SUPPOSE TO PAY THEM BECAUSE THEY INCONVENIENCED ME!!!!! I asked to speak to a manager and she told me the same thing, either pay them $5 or go online.
This despicable company refuses to let me pay my bill without charging me, There customer service reps , and managers cannot help a customer who is trying to pay them for services. Its down right ridiculous!!!!! I told the manager that I will cancel my services when my contract is up, and she said " Ok have a nice day" and hung up on me. What a terrible way to be treated!!!! I will cancel my services the very day my contract is up. HORRIBLE COMPANY!!!!
I have recently contacted ATT customer service to inquiry about my recent billing to why the amount was increased $15.00. The representative investigated the issue and came back with lots of questions regarding if I have made any changes on my Internet package. I informed the agent that I did not request the change nor any of the ATT technicians came to my home for the changes. The agent had me on hold while and continued with the investigation. The agent finally came back and offered to remove the charge. I asked the agent to ensure that the recent charge should not be on my future bills ever and note my account accordingly. In addition, I did not receive any notification regarding the change to inform me with the change confirmation. This type of notification would serve two purposes. One is to inform the customer with what took place and the other is to have a track record for ATT. Perhaps, ATT should look in further for improvement in this area.
The point here is I felt that ATT arbitral entered charges to customer's account and hope the customer would not noticed. This considered is a fraudulent action on ATT and should not be practiced. As a consumer, we have to review the monthly bill and ensure the amount is not changed if no additional request has been made by the customers. If this practice is continued from time to time, I will file a complaint to the Revdex.com.
Dear AT&T! I am writing this because of your terrible customer service. My AT&T U-Verse internet was disconnected 3 days ago on Friday. Your technical support said "we don't have technicians on weekend. Please wait till Monday"!!! This is how your 24/7 support works?! A big company like you shouldn't have enough technicians on weekends?! We have to wait!? You wanted to schedule a technician on Monday 5pm. I told you that your time slots doesn't work for me, because I work till 6pm. Please send technician after 6pm. You agreed! you put a note on my account for Monday 7pm.
Monday 5pm, your technician called me and said because you are not at home you need to reschedule it!
This is complelety unacceptable. I do cancel this crazy service that you are providing.
My mother passed away recently and I was trying to cancel her service and return the equipment. The process of even getting a person on the phone was such a hassle, 20 minutes before a human could be reached. The representatives were impatient, rude and unkind, given the circumstance I was in. I could have just let the bills lapse and throw away the equipment, she has no estate or assets to settle debts. I was trying to do the right thing and they made it very difficult and stressful.
I go into the store in San Antonio, TX on San Pedro to have them look at my phone because it went out after only 4 months. Prior to the phone going out, it got really hot. The store was empty but I still had to wait to be seen. The Techinician I had didn't know what she was doing and pulls out this magnifying glass and stared at the top of my phone where the camera is located. She tells me oh you have scratches on your phone that's why it doesn't work. Now keep in mind my phone is in a protective case and I've never dropped it. I ask her to show me where I had scratches and instead of doing that she asks two other co-workers if they saw scratches and of course they glance at my phone and says yes. I looked at them all as if they were on drugs. They then tell me we can't help you. You have to buy another phone. I was furious and left the store only because I was on my lunch break. I called ** and they asked me to send my phone to their repair center. ** replaced my phone for free and told me I didn't have any scratches (as I knew that) and my phone was probably defective when manufactured. I just got a bad phone but the fact that AT&T tried to extort money from me made me even more irate. I was with [redacted] for 12 or 13 years and never had bad customer service and only went to AT&T because of my husbands job. If I can get [redacted] to take on some of this contract/phone purchase, I'm going back and I'm canceling my home [redacted] service as well. Stay away from this place.....you've been warned.
AT&T
t from an employee, whose paycheck is signed thanks to us, the customer. Edward was extremely rude, judgmental, and tempered. I went to ask for an upgrade, but I guess I did not appear like a man, who he should respect. He tried to talk me out of it, every possible way, although I was willing to pay the remaining $66 from my old phone. He just did not want to deal with me.As I walked out, he claimed that I broke the door, which had already appeared in a very poor condition. Then, the man had the nerve to call me an "i
t"...Sadly, this is not the first disappointing experience at this location, except this time it really spilled the bucket...I will never set foot in that place again, and I will definitely cancel my service at the end of September, as I just paid for it!
Address: 12145 Rockville Pike, Rockville, MD 20852
This place is beyond every possible critique, except a few small exceptions...First of all, I do not appreciate being called an i
I had been a loyal AT&T customer for over 33 years. Apparently, AT&T could have cared less about retaining or even treating me like I was worth something. My experience in the last year with this "new" revamped "better upgrade them to U
Verse or you will be terminated, has been nothing short of abhorrent, abusive, nasty, deceptive and downright disgusting. I have been lied to, told there is no such plan anymore for someone who just wants a regular land line and long distance. Three times I tried to get unwanted services removed from my account...THREE...after 4 months those charges are still on my bill and I don't have any of those features.
So, YOU WIN AT&T!!!!!You got rid of the Cheap Old Plain Dial Tone Land Line Boomer. I got the message...we don't want people like you anymore in our company. No bundles....no service....lie, harrass, cheat and abuse until you get these people to fire you. Congratulations. Signed, Long-time, Loyal fool.
I was a loyal AT&T U-Verse customer for several years, and we loved everything about U--Verse EXCEPT for its ridiculous pricing practices! You must fight for every rate adjustment! Every year, whatever "promotion" you received is canceled without any warning, and you receive a bill as much as 30% higher than you've been paying! You cannot get away from paying that one month's higher bill! You have to call and cajole someone into offering you a new "promotion" for the following year.
My most recent bill went up by 30%, and the three different customer service reps. I spoke with could not offer me any promotions, so I canceled. They acted as if they could care less what my situation was. I am retired and living on a fixed budget and cannot afford an increase of $80 a month to watch TV. I remember when TV was free and "Pay TV" came along with promises of "commercial free TV" for a small monthly fee! What a joke compared with how far we've come with Cable Companies!
I had been a 20 year customer of AT&T. Recently I changed wireless companies. My final bill was not prorated. I believe $100 to be at issue. AT&T is telling me that it is now their policy not to prorate. No refund will be given. Terrible. I have been on the phone and online without success.
Dear AT&T,
I have been an AT&T customer consistently since the mid-80's. We moved last year and had to change our phone number if we stayed with AT&T phone service and because we wanted to keep our old number, we just kept Internet service after the move. Prior to the move, we had Internet service and phone service with A&T for 17 years with the same number.
I have never received such poor customer account handling as I have the past 6 months. I forgot to pay a bill last November, and when I received the next bill, I paid both months and the late payment fee. In January I received a $30 charge for "Restoral Fee". When I called up asking to cancel our service, the fee was removed, but I don't feel I should have been charged that for being late with one payment. And the fact it was charged 2 months later makes me feel as if it was charged in the hopes I wouldn't notice.
Because DSL is just offered in our neighborhood and I couldn't be told if UVerse would ever be available, we have switched to Cox Internet. I canceled our AT&T service on May 9th. I received a bill dated June 5th for the entire month of June for $59. I called customer service on June 16th and spoke with Vina and she said I would receive an adjusted bill in July and I should wait for that bill to make my payment. And that I would not be charged late fees because I have cancelled my service.
I feel like AT&T was just trying to get another full payment from me. I guess you need the .02 you probably would have earned in interest from the $40 some dollars you would later have to pay me back. I think good customer service and fair billing would be worth more than that.
On July 14, I received a revised bill from AT&T for $17.13 dated July 5th with a due date of July 27th. On this SAME day I received a letter from AT&T Credit and Collections dated July 9th wondering if I've overlooked the bill and please pay immediately.
On July 15th around 10:00 AM Central time, I called the customer care line at 800-288-2020 to complain about this collections letter. I was told by the agent that this was due to not paying the bill in June and before I could explain that I had called, she told me I needed to speak to a billing agent at 800-288-2020 (the number I just called was on hold for some time so she could review my bill) and then SHE HUNG UP ON ME.
I paid you your $17.13 by July 27th. And I will never use AT&T again unless I hear that their customer service has been tremendously improved.
On July 27th my neighbor explained that all the utility flags in our neighborhood is because AT&T is getting ready to install uVerse. Maybe if you had told me this was coming when I asked in the spring, this annoyance could have all been avoided. Your loss.
Try to make money
I have literally had the worst experience with at&t the customer service is horrible! You ask for a supervisor and they put someone on the phone doubt it is when a supervisor the one I talked to today sounded drunk! Long pauses so he could think of his next lie! I have been charged so much money for data that I BARLEY USE half the time I don't have service. When I try to call and resolve the problem they want more money for more data it's insane then when you don't tell them why they want to hear they hang up on you! That's great customer service skills right there! I'll be switching providers today!
Please pay attention to the details on billing for those switching or new to AT&T.
My newly widowed elderly mother was being overcharged $30 a month because the billing department did not set up her billing correctly with her bundle.
The billing error would have never been noticed unless my husband and I did not help keep an eye on her bills. I called AT&T and they did credit her account and resolve the problem.
I rate AT&T a negative because I had to find the mistake and take an entire morning to go over the bill with a specialist before it could be resolved. She would have been out hundreds of dollars if the billing would have continued this way. Not acceptable especially for fixed income living.
I have been trying to contact ATT by phone for over an hour. Each number I call sends me to a robot answering service. After repeated questions the robot says he's going to transfer me to a live agent but actually transfers me to a woman's voice speaking Japanese that tells me to go onto their web site and then hangs up. This has happened 10 times in a row.
I have had nothing but negative experienced with this company. I am over charged monthly and it takes hours to take care of the issues on the phone. Every month I have the same problems and every month I waste my time calling to resolve them. I don't understand why they cant keep my account in good record. I have had multiple employees tell me they have no record of my calls and previous complaints. Horrible customer service, and horrible ethics and a very dishonest business. I told them last month that I was changing servers, and when my account went into suspension AGAIN, because of overages I was charged, I went to another company and ATT blocked my phone from being able to change servers! I OWNE my phone, and went to att WITH it. The gentleman at the other company said it was illegal for them to do that, and the fact that they did is very shady. they are a dishonest company who makes it almost impossible to resolve issues. I am leaving this company this week and will NEVER use this company again. Nor will I EVER refer them to anyone, I will go out of my way to discourage anyone from using them. They should be investigated and fined. Don't even get me started on the direct tv partnership they have, direct tv is just as corrupt. They take advantage of people, over charge and never fix the issues!
They have by far some of the worst customer service I have ever seen. They got me to sign a contract by promising me $500 worth of gift cards, once I signed I never received the gift cards. Every time I called they just gave me excuses for why I havent received them and each time they would just say the same thing which is "all we can do is reissue them" Then I spoke to a manager who said his name was Alejandro who pretended like he couldnt hear me then he hung up on me. I cant express how dissatisfied I am with the horrendous customer service that ATT has to offer
AT&T [redacted] charged for an installatoin that didn't happen and won't put the money back into my account. I had to dispute the charge with my credit card company. I do not recommend this service.
This is July 6, 2015 at 8:45 p.m. I have been without phone service since sometime on Thursday July 2 for some unknown reason. When I first contacted AT&T on Friday morning July 3 I spent nearly an hour trying to get past the automated services to talk to a real human. Finally, I told the computer generated voice that I needed to change my service which finally got me a representative. I was told that my service would be restored no later than Wednesday, July 8th. I was so upset with this answer and the frustration of trying to get to talk to someone that I forgot to tell them that I have a pacemaker/defibrillator that is monitored through the telephone. When I finally spoke with someone on the 6th, I was told someone would be out to fix the problem no later than 8:00 p. m. I am still waiting. I will get rid of ATT as soon as I can!
Every month autopay date is changed and I have to call and change it. The payment amount is different too every month. I explain to customer rep that I receive disablility and I don't receive it until the second week of every month. I signed up for the service on the 16th of May, 2015. That should have been my due date. I am feed up with calling every month because AT&T wants to take money out of my account on the date that they feel like they want to be paid. That doesn't work for me. When Social Security dicide to pay me on the first of every month then and only then will what ATT wants to do will work.
I have had terrible experience with ATT and u-verse. Customer service is among the worst that I have ever had to deal with. They are charging me for a re-connection fee when my account is auto pay and my bank never showed attempted transactions. There are only 2 providers in my area, the other not being much better in regards to connection. Still I am considering switching to just get away from the company. I pay for the ultimate package and my connection drops constantly.
What I nightmare it is to deal with this place! The customer service is terrible! I just called to pay my bill (keep in mind I am calling to PAY THEM) and the automated service would not recognize my card number. I entered it twice and then tried speaking it. This didnt work so they transferred me to a customer service rep. This customer service REP then placed me on hold. She finally came back and told me I would need to Pay $5 to pay my bill because I needed a customer service rep. IM SUPPOSE TO PAY THEM BECAUSE THEY INCONVENIENCED ME!!!!! I asked to speak to a manager and she told me the same thing, either pay them $5 or go online.
This despicable company refuses to let me pay my bill without charging me, There customer service reps , and managers cannot help a customer who is trying to pay them for services. Its down right ridiculous!!!!! I told the manager that I will cancel my services when my contract is up, and she said " Ok have a nice day" and hung up on me. What a terrible way to be treated!!!! I will cancel my services the very day my contract is up. HORRIBLE COMPANY!!!!
I have recently contacted ATT customer service to inquiry about my recent billing to why the amount was increased $15.00. The representative investigated the issue and came back with lots of questions regarding if I have made any changes on my Internet package. I informed the agent that I did not request the change nor any of the ATT technicians came to my home for the changes. The agent had me on hold while and continued with the investigation. The agent finally came back and offered to remove the charge. I asked the agent to ensure that the recent charge should not be on my future bills ever and note my account accordingly. In addition, I did not receive any notification regarding the change to inform me with the change confirmation. This type of notification would serve two purposes. One is to inform the customer with what took place and the other is to have a track record for ATT. Perhaps, ATT should look in further for improvement in this area.
The point here is I felt that ATT arbitral entered charges to customer's account and hope the customer would not noticed. This considered is a fraudulent action on ATT and should not be practiced. As a consumer, we have to review the monthly bill and ensure the amount is not changed if no additional request has been made by the customers. If this practice is continued from time to time, I will file a complaint to the Revdex.com.
Dear AT&T! I am writing this because of your terrible customer service. My AT&T U-Verse internet was disconnected 3 days ago on Friday. Your technical support said "we don't have technicians on weekend. Please wait till Monday"!!! This is how your 24/7 support works?! A big company like you shouldn't have enough technicians on weekends?! We have to wait!? You wanted to schedule a technician on Monday 5pm. I told you that your time slots doesn't work for me, because I work till 6pm. Please send technician after 6pm. You agreed! you put a note on my account for Monday 7pm.
Monday 5pm, your technician called me and said because you are not at home you need to reschedule it!
This is complelety unacceptable. I do cancel this crazy service that you are providing.
My mother passed away recently and I was trying to cancel her service and return the equipment. The process of even getting a person on the phone was such a hassle, 20 minutes before a human could be reached. The representatives were impatient, rude and unkind, given the circumstance I was in. I could have just let the bills lapse and throw away the equipment, she has no estate or assets to settle debts. I was trying to do the right thing and they made it very difficult and stressful.