I was told on three occassions I would receive an email confirmation on services agreed to (business contract) I did not and the services provided cost considerably more than we agreed to on the phoneToday I was told I will be required to pay out the contract even though the cost I was quoted was not what showed up on my billIt took me phone calls over months including 1/hours today during which I was transferred times to cancel the supposed contract-the customer service rep was very kind and did his best to persuade me to consider continuing with service at a lower price (probablythe price I agreed to months ago)However, given the inordinate amount of time I have spent and the excess cost thus far I have paid (2-times what I had been paying since 2009) and the exasperation in dealing with all this I declinedI was told there was NOTHING to be done about the contract -REALLY? Even if AT&T is charging me more than they said they would and provided no email confirmation of requested services???? Something doesn't seem rightWith Verizon I get email confirmation BEFORE I have even gotten off the phone with the representative regarding what has been agreed to....hmmmmm,
Deceptive, dishonest and have absolutely zero respect for customer loyaltyI would rather go without service then use ATT againDisgusting business and disgusting lack of respect for their customersNot only will I never recommend them, but I will go out of my way to inform anyone who may be switching not to
Their a bunch of crooksI terminated my contract early and I asked if there is an early termination fee and they said all I owed was last month's billThen I got hit with a $early termination fee in the mailSo I got charged for them to click one button on on their computerSomething most providers won't doI completely hate att for being such a bunch of crooks and I don't recommend it to anybody
AT&T is the most unreliable company I've dealt with This is the SECOND time i've in two years that i've called and set up an appointment for them to come out to my for a service call I had an appointment yesterday 3/18/15, between 1:- 4: They never cameI spoke to different departments because no one knew why they did not show upThey finally gave me the excuse that my order was put on holdI was furious, because they could easily contracted me to tell me this They had no idea, nothing in their notes as to why it was put on hold I had this exact situation happen last yearI despise this company for the anguish it has caused me, and I don't think that AT&T should be able to treat their customers this way and get away with it I know they are busy but so am I and I don't appreciate being treated this way Please help!
worst customer serviceover charged, missed installation appointments, faulty products and refusal to accommodate Fighting to get my money back that was already paid in advance and then charges waived
Order# XX-XXXXXXXXXXXXXXX I have been dealing with a credit with *** T for over 2monthsI switched from *** to AT&T 2months agoSo yes I have been dealing with this issue as a new customer for the 2month I have had their service I called and spoke to multiple people about a deposit that I was charged that should have NOT be on my billAccording to the sales rep I spoke to in Oct when starting my service I did not have to pay a deposit because I have my OWN PHONE!! he did however offered me a table which carried a deposit which I declinedI received the SIMS cards and went to the store so that a rep can complete the activation After the hour long activation everything was fine until I was told by my employer that AT&T offer discounts to our employeesI went to a AT&T store to get assistance with ONLY applying the to my ALREADY contract that I had already for several weeksDuring that visit the rep at the store again tried offering me the table once again and again a deposit was requiredI again declinedI did however agreed to start internet sevice with them Anyway I received my first bill from AT&T and notice that I was being charged for a depositI called and called about this deposit and no one seems to have a clue what's going onI was even told by manager Christoff that I needed to pay this deposit and couldn't tell me what the deposit was forI called relentlessly to get this issue resolved and NO ONE seems to know what anyone is doing theirThey don't add notes and I had to repeat this same store over and over and OVER againI then went to the ordering team and had the nice guy look over my entire order and he also stated that I DID NOT need to put a deposit down! per this rep he submitted a credit waver that he stated was approved by his bossI had my bill push out until the 11th of Dec so that the credit had time to be applied and guess what Still NO CREDIT and STILL NO ONE has any IDEA of what is going onTHERE WAS NO NOTES of me calling them and NO NOTES showing a credit waver was sent on my behalfI JUST want to pay what I need to pay, NOT FOR SOMEONES MISTAKE that they are blaming the customer forI WILL NEVER REFER THIS COMPANY TO ANY ONE OR BUSINESS ASSOCIATES I have!!!
I've been an AT&T customer for many years now, as has my family
During the past months my experience with AT&T has gotten worse and worse
Every single month, when my bill comes in, something is wrong
I have spent countless hours on the phone and in their online chat roomsBeing tossed from customer service agent to customer service agent
I am beyond sick of ATT and will never recommend them to a family or friend member, and the second I am free of their BS contracts, I will immediately switch to another company
There is no one I can talk to to better my experienceAll I ever get are low-rung agents that don't want to connect me with someone higher up
My bill is incorrect again this month, and ATT is denying that it is their fault and refuses to fix it
Please ATT, steal all of my moneyObviously a giant cooperation that cares nothing about customer service needs it more than I do
I have been with for about years (since my Cingular service was transferred over when AT&T bought it)I have had so much hassle over many occasions with AT&T trying to kick me off of the unlimited data planI was removed from it without my knowledge and it took me weeks of calling to get it backThey increased my plan $a month not long ago and now I just got another email saying that they will increase another $in MarchI am now considering moving another carrier
Have haad other problems with AT&T but this one is the worstThey mistakenly turned off our land line and when we called they said we had not paid our billI told them to look it up and it was paid days before it was due and our phone was shut off days after the due date even though it was complelely paid early..AT&T says it is there fault but they still have not turned the phone back onAfter complaining times nothing has been doneMy suggestion is go with any other phone companyAT&T is not so hot and not at all good to their customersNever recommended by us
My entire family, frustrated with ***, tried AT&T Wireless for less than a week in DecemberWhen we realized that my husband and I had no service with AT&T in our offices, we had to switch back to ***AT&T charged us for the full monthTo compound matters, when we signed up with AT&T, we had signed up for paperless billingWhen the account was closed after less than a week, though, we had no more access to the websiteWe did not receive paper bills, though, but were unable to pay them online, and were unable for several weeks to contact anyone via phone who could explain why we owed what the collection notices said we owedI finally just paid the bill, but was never convinced it should have been as much as it was
I requested internet service from AT&T on October 29, After obtaining all my personal information and possibly having my credit ran, I received notice on November 2, that AT&T does not service the area in which I am locatedI believe this to be very unprofessionalI will not recommend this service to anyone!
Mis lnform me give me wrong information l m calling every day no body help me one day my wife made an international call and they charged me $dollars for an international call an I made a complaint on dec29,so why do they charge me way too much for an international call ? One of the guys gave me a bundle package altogether for $and no activation fees or installation fees and no extra chargesThey sent me a bill worth $So I am asking why the bill is so high ?
I have absolutely nothing good to say about this companyThe customer service department is a jokeI'm going to try to explain a REALLY long story that includes: 6+ hours of dealing this over a day, multiple phone calls to various different departments, 10-different sales reps, various lies, lack of knowledge and complete and utter lack of customer serviceBack in October I called to find out why I wasn't getting a channel that I specifically asked for when I signed up for *** The sales rep could not figure out why it was not appearing on my channel list and offered me a new package through *** It would be the exact package I had with *** only I would have my bill lowered and I would get the *** the channel I was missingI basically had to jump through hoop after hoop to get the *** service started and in the end I was told that the AT&T sales rep did not have the authorization to offer me the *** package she offered and that *** would not recognize the package that was offeredI had to cancel the *** order, call AT&T back and in the end I was back to exactly where I was before the whole mess startedMy bill did not get lowered and I still don't have my channelI asked the customer service rep what they were going to do to make things rightI was offered an $*** Reward Card for my troublesShe explained to me that it would take about days to receive it(Set up date was October 3rd)
It's November 15th and I still have not received my $reward cardI called last Thursday and was on the phone for about a hour with a Reward Center representativeI explained the situation, she said there was absolutely no reason I should not have received the $rewardShe told me she was going to transfer me to the sales/billing departmentShe was going to explain the situation to the other rep, note my account and they should be able to help meI was on hold for minutes and my call got disconnectedI tried calling back, but could not get through and I did not have time to wait another hour or moreI finally got time today, so I called the sales/billing departmentThe lady I spoke to told me that there was no reason I shouldn't be getting the reward cardShe too noted my account and told me she would transfer me to the Reward Center, explain the situation and get this sorted out for meONCE AGAIN my call was conveniently disconnectedWhen I finally got to speak to a Reward Center rep, I explained the situation AGAINAfter about minutes on hold, she proceeded to tell me there was nothing she could do and I would not be receiving the $*** Reward CardI'm sick and tired of being lied to by this companyI've had nothing but issues since I signed upIf I could afford to break my contract, I wouldThe amount of stuff that I have had to deal with is completely and utterly ridiculousI
ATT has become the worst company in AmericaCustomer service is either a series of phone menus that lead nowhere or agents speaking incomprehensible EnglishWe are chronically billed lateThe bills, which claim to be generated three weeks before the due date, either do not arrive at all in the mail, or they arrive only a few days before the due date, leaving no time to turn them aroundWhen I have complained about this in the past, an agent informed me that it must be the post office's fault, even though we have no difficulties at all with mail from our dozens of suppliers and hundreds of membersThe late billing is obviously a ploy to get us to do auto-paymentsLetting this horrible company into our bank accounts would be insane
Unfortunately, we have no alternatives for landline serviceWe are paying a staggering amount of money for two lines and the slowest DSL in the universe, with frequent dropped connections and complete stalls
This company has the worst customer service I've ever experienced in lifeThe service is garbage 80% of the time, and even I say service, I'm talking wireless, internet, and cable! I've never been as frustrated with anyone nor any company as I have with at&tThe worse by far! I've experienced nothing but being overcharged for faulty equipment , bad service, and resolutions
I'm considering leaving at&tthey have the worse communications with the customer and with there employeesif I thought it would be like this, I would've never chose this companythere billing is not worth itthank god I don't have a contract with them anymore
Where do I start? This issue began as soon as we placed the order from a sales repThey had the wrong time,date and servicesIn order to fix the issue I called the following day,after hours and minutes later all I managed to accomplish was anger and waste of timeCancelled all services,on day three we get a phone call from a supervisor saying they fixed everything and will be out here in two daysCalled the following day and they comfirmed the time and date of the techDay of instalment and no techCall yet again and another two hours later and all I get is an im sorry cant expedite the orderIm going to leave a review as much possible of this horrible experienceThank you
Every mouth AT&T keeps taging on new charges to my bill, and every time I ask to turn off my service they given me the run around, tell me next month the bill will be lower and when the next month comes the be is at least 30% higher then the last, this is hurting my family because im on a fixed income, I go to school online so I need the internet but AT&T wont keep there work, I hate I even got invold with this company
It seems that each month I must call AT&T customer service to correct something on my elderly mother's account She is at a retirement facility that must use landline service or I would NOT even deal with AT&T! Almost every time I call the AT&T customer service number, I get someone who does not speak English as a first language, is reading from a script, cannot understand what I am asking for, puts me on hold repeatedly (usually takes 20-minutes), adds $fee to the bill to change a service that THEY added, etcetc This company appears to be trying to SCAM their customers out of money by overcharging and charging for things the customer never ordered! It is hard to believe the Revdex.com or some agency doesn't look into the business dealings as it certainly appears they are taking advantage of customers
THE CUSTOMER SERVICE FOR THIS COMPANY HAS TOTALLY GONE DOWN THE DRAINWHEN I HAVE CALLED IN THE PHONE CALL IS NEVER UNDER A HOURTHE RATES ARE RIDICULOUSLY HIGH AND CUSTOMER SERVICE HAS GONE TO HELL
I was told on three occassions I would receive an email confirmation on services agreed to (business contract) I did not and the services provided cost considerably more than we agreed to on the phoneToday I was told I will be required to pay out the contract even though the cost I was quoted was not what showed up on my billIt took me phone calls over months including 1/hours today during which I was transferred times to cancel the supposed contract-the customer service rep was very kind and did his best to persuade me to consider continuing with service at a lower price (probablythe price I agreed to months ago)However, given the inordinate amount of time I have spent and the excess cost thus far I have paid (2-times what I had been paying since 2009) and the exasperation in dealing with all this I declinedI was told there was NOTHING to be done about the contract -REALLY? Even if AT&T is charging me more than they said they would and provided no email confirmation of requested services???? Something doesn't seem rightWith Verizon I get email confirmation BEFORE I have even gotten off the phone with the representative regarding what has been agreed to....hmmmmm,
Deceptive, dishonest and have absolutely zero respect for customer loyaltyI would rather go without service then use ATT againDisgusting business and disgusting lack of respect for their customersNot only will I never recommend them, but I will go out of my way to inform anyone who may be switching not to
Their a bunch of crooksI terminated my contract early and I asked if there is an early termination fee and they said all I owed was last month's billThen I got hit with a $early termination fee in the mailSo I got charged for them to click one button on on their computerSomething most providers won't doI completely hate att for being such a bunch of crooks and I don't recommend it to anybody
AT&T is the most unreliable company I've dealt with This is the SECOND time i've in two years that i've called and set up an appointment for them to come out to my for a service call I had an appointment yesterday 3/18/15, between 1:- 4: They never cameI spoke to different departments because no one knew why they did not show upThey finally gave me the excuse that my order was put on holdI was furious, because they could easily contracted me to tell me this They had no idea, nothing in their notes as to why it was put on hold I had this exact situation happen last yearI despise this company for the anguish it has caused me, and I don't think that AT&T should be able to treat their customers this way and get away with it I know they are busy but so am I and I don't appreciate being treated this way Please help!
worst customer serviceover charged, missed installation appointments, faulty products and refusal to accommodate Fighting to get my money back that was already paid in advance and then charges waived
Order# XX-XXXXXXXXXXXXXXX I have been dealing with a credit with *** T for over 2monthsI switched from *** to AT&T 2months agoSo yes I have been dealing with this issue as a new customer for the 2month I have had their service I called and spoke to multiple people about a deposit that I was charged that should have NOT be on my billAccording to the sales rep I spoke to in Oct when starting my service I did not have to pay a deposit because I have my OWN PHONE!! he did however offered me a table which carried a deposit which I declinedI received the SIMS cards and went to the store so that a rep can complete the activation After the hour long activation everything was fine until I was told by my employer that AT&T offer discounts to our employeesI went to a AT&T store to get assistance with ONLY applying the to my ALREADY contract that I had already for several weeksDuring that visit the rep at the store again tried offering me the table once again and again a deposit was requiredI again declinedI did however agreed to start internet sevice with them Anyway I received my first bill from AT&T and notice that I was being charged for a depositI called and called about this deposit and no one seems to have a clue what's going onI was even told by manager Christoff that I needed to pay this deposit and couldn't tell me what the deposit was forI called relentlessly to get this issue resolved and NO ONE seems to know what anyone is doing theirThey don't add notes and I had to repeat this same store over and over and OVER againI then went to the ordering team and had the nice guy look over my entire order and he also stated that I DID NOT need to put a deposit down! per this rep he submitted a credit waver that he stated was approved by his bossI had my bill push out until the 11th of Dec so that the credit had time to be applied and guess what Still NO CREDIT and STILL NO ONE has any IDEA of what is going onTHERE WAS NO NOTES of me calling them and NO NOTES showing a credit waver was sent on my behalfI JUST want to pay what I need to pay, NOT FOR SOMEONES MISTAKE that they are blaming the customer forI WILL NEVER REFER THIS COMPANY TO ANY ONE OR BUSINESS ASSOCIATES I have!!!
I've been an AT&T customer for many years now, as has my family
During the past months my experience with AT&T has gotten worse and worse
Every single month, when my bill comes in, something is wrong
I have spent countless hours on the phone and in their online chat roomsBeing tossed from customer service agent to customer service agent
I am beyond sick of ATT and will never recommend them to a family or friend member, and the second I am free of their BS contracts, I will immediately switch to another company
There is no one I can talk to to better my experienceAll I ever get are low-rung agents that don't want to connect me with someone higher up
My bill is incorrect again this month, and ATT is denying that it is their fault and refuses to fix it
Please ATT, steal all of my moneyObviously a giant cooperation that cares nothing about customer service needs it more than I do
I have been with for about years (since my Cingular service was transferred over when AT&T bought it)I have had so much hassle over many occasions with AT&T trying to kick me off of the unlimited data planI was removed from it without my knowledge and it took me weeks of calling to get it backThey increased my plan $a month not long ago and now I just got another email saying that they will increase another $in MarchI am now considering moving another carrier
Have haad other problems with AT&T but this one is the worstThey mistakenly turned off our land line and when we called they said we had not paid our billI told them to look it up and it was paid days before it was due and our phone was shut off days after the due date even though it was complelely paid early..AT&T says it is there fault but they still have not turned the phone back onAfter complaining times nothing has been doneMy suggestion is go with any other phone companyAT&T is not so hot and not at all good to their customersNever recommended by us
My entire family, frustrated with ***, tried AT&T Wireless for less than a week in DecemberWhen we realized that my husband and I had no service with AT&T in our offices, we had to switch back to ***AT&T charged us for the full monthTo compound matters, when we signed up with AT&T, we had signed up for paperless billingWhen the account was closed after less than a week, though, we had no more access to the websiteWe did not receive paper bills, though, but were unable to pay them online, and were unable for several weeks to contact anyone via phone who could explain why we owed what the collection notices said we owedI finally just paid the bill, but was never convinced it should have been as much as it was
I requested internet service from AT&T on October 29, After obtaining all my personal information and possibly having my credit ran, I received notice on November 2, that AT&T does not service the area in which I am locatedI believe this to be very unprofessionalI will not recommend this service to anyone!
Mis lnform me give me wrong information l m calling every day no body help me one day my wife made an international call and they charged me $dollars for an international call an I made a complaint on dec29,so why do they charge me way too much for an international call ? One of the guys gave me a bundle package altogether for $and no activation fees or installation fees and no extra chargesThey sent me a bill worth $So I am asking why the bill is so high ?
I have absolutely nothing good to say about this companyThe customer service department is a jokeI'm going to try to explain a REALLY long story that includes: 6+ hours of dealing this over a day, multiple phone calls to various different departments, 10-different sales reps, various lies, lack of knowledge and complete and utter lack of customer serviceBack in October I called to find out why I wasn't getting a channel that I specifically asked for when I signed up for *** The sales rep could not figure out why it was not appearing on my channel list and offered me a new package through *** It would be the exact package I had with *** only I would have my bill lowered and I would get the *** the channel I was missingI basically had to jump through hoop after hoop to get the *** service started and in the end I was told that the AT&T sales rep did not have the authorization to offer me the *** package she offered and that *** would not recognize the package that was offeredI had to cancel the *** order, call AT&T back and in the end I was back to exactly where I was before the whole mess startedMy bill did not get lowered and I still don't have my channelI asked the customer service rep what they were going to do to make things rightI was offered an $*** Reward Card for my troublesShe explained to me that it would take about days to receive it(Set up date was October 3rd)
It's November 15th and I still have not received my $reward cardI called last Thursday and was on the phone for about a hour with a Reward Center representativeI explained the situation, she said there was absolutely no reason I should not have received the $rewardShe told me she was going to transfer me to the sales/billing departmentShe was going to explain the situation to the other rep, note my account and they should be able to help meI was on hold for minutes and my call got disconnectedI tried calling back, but could not get through and I did not have time to wait another hour or moreI finally got time today, so I called the sales/billing departmentThe lady I spoke to told me that there was no reason I shouldn't be getting the reward cardShe too noted my account and told me she would transfer me to the Reward Center, explain the situation and get this sorted out for meONCE AGAIN my call was conveniently disconnectedWhen I finally got to speak to a Reward Center rep, I explained the situation AGAINAfter about minutes on hold, she proceeded to tell me there was nothing she could do and I would not be receiving the $*** Reward CardI'm sick and tired of being lied to by this companyI've had nothing but issues since I signed upIf I could afford to break my contract, I wouldThe amount of stuff that I have had to deal with is completely and utterly ridiculousI
ATT has become the worst company in AmericaCustomer service is either a series of phone menus that lead nowhere or agents speaking incomprehensible EnglishWe are chronically billed lateThe bills, which claim to be generated three weeks before the due date, either do not arrive at all in the mail, or they arrive only a few days before the due date, leaving no time to turn them aroundWhen I have complained about this in the past, an agent informed me that it must be the post office's fault, even though we have no difficulties at all with mail from our dozens of suppliers and hundreds of membersThe late billing is obviously a ploy to get us to do auto-paymentsLetting this horrible company into our bank accounts would be insane
Unfortunately, we have no alternatives for landline serviceWe are paying a staggering amount of money for two lines and the slowest DSL in the universe, with frequent dropped connections and complete stalls
This company has the worst customer service I've ever experienced in lifeThe service is garbage 80% of the time, and even I say service, I'm talking wireless, internet, and cable! I've never been as frustrated with anyone nor any company as I have with at&tThe worse by far! I've experienced nothing but being overcharged for faulty equipment , bad service, and resolutions
I'm considering leaving at&tthey have the worse communications with the customer and with there employeesif I thought it would be like this, I would've never chose this companythere billing is not worth itthank god I don't have a contract with them anymore
Where do I start? This issue began as soon as we placed the order from a sales repThey had the wrong time,date and servicesIn order to fix the issue I called the following day,after hours and minutes later all I managed to accomplish was anger and waste of timeCancelled all services,on day three we get a phone call from a supervisor saying they fixed everything and will be out here in two daysCalled the following day and they comfirmed the time and date of the techDay of instalment and no techCall yet again and another two hours later and all I get is an im sorry cant expedite the orderIm going to leave a review as much possible of this horrible experienceThank you
Every mouth AT&T keeps taging on new charges to my bill, and every time I ask to turn off my service they given me the run around, tell me next month the bill will be lower and when the next month comes the be is at least 30% higher then the last, this is hurting my family because im on a fixed income, I go to school online so I need the internet but AT&T wont keep there work, I hate I even got invold with this company
It seems that each month I must call AT&T customer service to correct something on my elderly mother's account She is at a retirement facility that must use landline service or I would NOT even deal with AT&T! Almost every time I call the AT&T customer service number, I get someone who does not speak English as a first language, is reading from a script, cannot understand what I am asking for, puts me on hold repeatedly (usually takes 20-minutes), adds $fee to the bill to change a service that THEY added, etcetc This company appears to be trying to SCAM their customers out of money by overcharging and charging for things the customer never ordered! It is hard to believe the Revdex.com or some agency doesn't look into the business dealings as it certainly appears they are taking advantage of customers
THE CUSTOMER SERVICE FOR THIS COMPANY HAS TOTALLY GONE DOWN THE DRAINWHEN I HAVE CALLED IN THE PHONE CALL IS NEVER UNDER A HOURTHE RATES ARE RIDICULOUSLY HIGH AND CUSTOMER SERVICE HAS GONE TO HELL