I am a college student living on my own for the first time. I don't have extra money to spare that I did not budget for, yet AT&T continues to increase the price of my monthly bill month after month. This is the third month in a row that I have received a bill for an incorrect amount. I only have U-Verse internet through AT&T and agreed to pay $39.95 per month plus tax bringing me to $41.25 per month. I paid this amount for four months with no problems related to my bill. I had plenty of problems with my internet service but that is for another day. In October, I received a bill for $61.21. I called and had it fixed no problem, and the amount that hit my card was $41.25. I was assured this would not happen again. The second time the bill was wrong was in November and I was furious. This time, my bill was for $54.26. On this occasion, I spoke with 9 different representatives for AT&T and spent well over 8 hours on the phone or on hold with AT&T. I was promised by 3 people they would return my call and they never did. It took me 3 days of stress to have this bill finally corrected. Every single person tried to explain a reason for my bill going up. I cannot tell you the amount of different stories I heard. The 3 most popular were: I had to start paying for my equipment because my service was over 1 year old, I was no longer a part of connected community and my apartment complex must be under new management (I spoke to my apartment manager, who laughed in my face for even asking her), and because m equipment was not working correctly and had to be replaced I would have to be charged extra for it to make up for all the money the company lost. The best one was when a woman told me AT&T was charging me wrong all along and I should be thankful I am not paying all the money from the previous months they undercharged me. I laughed out loud at that one. Please let me reiterate I am a very busy college student!!!! 3 days and 8 hours is the kind of free time I don't have to waste on the phone with a company that has no integrity!! I should be able to count on this company to charge my card without having to watch it like a hawk. My issue was finally resolved through an online chat. I have the chat transcript and case number filed. I was assured the issue would not occur again, yet here I am on my night off on another AT&T chat trying to get my December bill corrected. The next time my bill is incorrect I will be filing with the Revdex.com.
lack of communication with customers, no phone call attempted to advise me of missed payments. When billing first created wrong address was inputed into their system. The installation order was wrong from the beginning. Now having a missed payment notice being sent via us mail with only 3 days to receive. Their needs to be a more efficient manner of att reaching out to their customers to prevent unneccesary disconnections and reconnection fees. I under it may be their business tactic to ensure they add additional fees for profit on their end.
I have been with At&T for almost 5 years (internet/land line). A few years ago I was switched to Uverse. Since that time our internet cuts in and out constantly. I have changed modems and had techs out to our home at least seven times. They always say they found several problems and "fixed" them. The interruptions have gotten so bad in the last week, I have finally decided to cancel my service. Their customer service is ABYSMAL. If you are here to decide whether to use them as a service provider, do yourself a favor and do not!
I am very disappointed with this company. I have never had more problems with a cell phone carrier than I have with AT&T. I completed warranty replacements several months ago, returned the defective devices, and received all documentation saying the items have since been received. I have been charged for both phones that AT&T will not issue me credits for, and now my account has been suspended multiple times due to a supposed passed due balance, and I receive no help from any department or store representative I speak with. I have called 6 or 7 times and been to the store once. I keep being redirected to different departments who all tell me they are not the correct department to fix the problem, and then redirect me again. Every time the charges are put into "dispute", but nothing ever happens to resolve this.
I thought they were a good company. They have scammed me out of hundreds of dollars and I am on the hook for years of a lease that I never agreed to. They told me such an amazing deal that I was proud to tell my friends and family. However, when I got the bill, it turns out I have been cheated. I'm out the money. I'm also humiliated.
I have been a customer of at&t for over 15 years but due to what happened during the last week and a half made me determined that this company scams people and its customer service is absolutely horrible! Here is my story:
I wanted to unlock my iphone so I called customer service a week and a half ago. I asked the customer service representative how much I owed on my device, provided him with a credit card and asked for instructions regarding how to unlock my iPhone. He advised me of my balance, charged my credit card and said that I will be able to go to the link on their website after 24 hours, plug in my imei ad. 24-72 hours later my devise will be unlocked. Sounds very simple! Well, it is not the case..... after 24 hours I tried going on the link but it kept saying that I still owed installements, I tried it again and again for several more days but it kept insisting that I still owed money even though my credit card was charged. I called customer service and after being placed on hold for over 20 minutes I was told by the representative that she wasn't sure why I couldn't follow simple instructions that the link provided. According to her, when she plugged in my imei it worked. She told me to sit tight for 72 more hours and I will receive an email that my phone was unlocked. Well, I received an email that my phone was unlocked, met with a buyer, she tried to use her sim and it said that I still owed installments in the phone. I was so embarrassed because I'm sure to the buyer it seemed like I was trying to scam her! I called att again and they insisted that my phone was unlocked. After being on the phone with them over an hour and being transferred multiple times because apparently I have a combined account with my internet and tv (which I thought was supposed to make it easy), every time I had to be transferred because every person kept saying that there is nothing they could do to help: unlocking department was saying that I owe money and transferred me back to accounts receivable, they kept saying that my bill was paid and transferred me back, supervisors kept saying that they can't see my bill because it was combined and thus couldn't do anything to resolve. Eventually, one customer service representative figured out that unfortunately the imei that was used by the customer service representative was not even mine, she accidentally unlocked somebody else's phone. She told me not to worry, she opened a case for me and said that within 72 hours my phone will be unlocked. I asked her to confirm that my payment was applied correctly, towards my devise and she said yes. Well, after several days I received an email from att stating that my request for unlocking was denied because I owed money on the devise!!!! At this point I was so frustrated that I called the cancellation department to pay off my bill completely and to cancel my service. The cancellation department accidentally pulled my old account (by using my current cell phone number that I had over 15 years and never changed) and told me that my account was cancelled in 2009 and I had a credit of $201 on my account since then!!!! I was in shock, how is it even legal that a company kept $201 of my money for over 7 years and I never received any notice, check, nothing!!! I told the cancellation department that I would like this money to be applied towards my remaining balance but she said that unfortunately she couldn't do that and she would have to transfer me again. I have been transferred again and again and again, nobody is giving me my money back, nobody is unlocking my phone ands seems like nobody has any idea what is going on as everybody keeps giving me completely different information. I spent a total of over 10 hours on the phone calling att, most of that time was spent being transferred from place to place and I still do not have any answers, they still have my $201 and my phone is still locked.... I asked them to get me in contact with their supervisors but they either refuse or hang up on me after putting me on hold!!!!!! At this point I'm not sure whether I should take it to a lawyer or to the news! I recorded my last conversation which lasted over 30 minutes of me being transferred multiple times, by the end of it I was promised that somebody will contact me back with resolution but nobody did.
I had a DSL account with AT&T; I had to close the account because I was getting over billed almost every month. When I call billing, a billing rep will make an adjustment on the account for me to pay for the bill; then, the following month, the bill amount will be doubling. I had to spend an hour or more of my time to be on the phone with AT&T customer service every month for the last 6 months; so I can get a correct bill. Finally, I decided to close the account; I called and closed the account with a customer service rep. I had to pay off the account, so she can close it. Then, a couple of months, later, I realized that the account was never closed; I called again; a rep promised me to take care of it. He told me that he will have notes on the account; so everyone will know that the account is closed and brought to "0" balance. 4 months later, I received a notice from a collection agency, trying to collect for past due balances from AT&T.
AT&T customer service reps don't speak the same language; they are not coordinated; they are not on the same page with providing the same information to customers; they don't add any notes in their systems following phone calls; their systems are not communicating. I learned all of those things from calling them, almost every month to pay a correct bill.
AT&T contacted me 2 months ago to upgrade my internet. When the tech was there he said that my [redacted] needed new equipment to be connected to the internet. The 2 companies are owned by AT&T. I have spent several hours on their "chat", on the phone and waiting on and having technicians in my house. Still am not connected. Asked to disconnect all services and was promised to get equipment sent in order to stay with AT&T/[redacted]. Today I find out the equipment was not ordered and they do not want to stand my the commitment to send the equipment in order to keep my business. Losing customers one bad customer service experience at a time!
I am a college student living on my own for the first time. I don't have extra money to spare that I did not budget for, yet AT&T continues to increase the price of my monthly bill month after month. This is the third month in a row that I have received a bill for an incorrect amount. I only have U-Verse internet through AT&T and agreed to pay $39.95 per month plus tax bringing me to $41.25 per month. I paid this amount for four months with no problems related to my bill. I had plenty of problems with my internet service but that is for another day. In October, I received a bill for $61.21. I called and had it fixed no problem, and the amount that hit my card was $41.25. I was assured this would not happen again. The second time the bill was wrong was in November and I was furious. This time, my bill was for $54.26. On this occasion, I spoke with 9 different representatives for AT&T and spent well over 8 hours on the phone or on hold with AT&T. I was promised by 3 people they would return my call and they never did. It took me 3 days of stress to have this bill finally corrected. Every single person tried to explain a reason for my bill going up. I cannot tell you the amount of different stories I heard. The 3 most popular were: I had to start paying for my equipment because my service was over 1 year old, I was no longer a part of connected community and my apartment complex must be under new management (I spoke to my apartment manager, who laughed in my face for even asking her), and because m equipment was not working correctly and had to be replaced I would have to be charged extra for it to make up for all the money the company lost. The best one was when a woman told me AT&T was charging me wrong all along and I should be thankful I am not paying all the money from the previous months they undercharged me. I laughed out loud at that one. Please let me reiterate I am a very busy college student!!!! 3 days and 8 hours is the kind of free time I don't have to waste on the phone with a company that has no integrity!! I should be able to count on this company to charge my card without having to watch it like a hawk. My issue was finally resolved through an online chat. I have the chat transcript and case number filed. I was assured the issue would not occur again, yet here I am on my night off on another AT&T chat trying to get my December bill corrected. The next time my bill is incorrect I will be filing with the Revdex.com.
lack of communication with customers, no phone call attempted to advise me of missed payments. When billing first created wrong address was inputed into their system. The installation order was wrong from the beginning. Now having a missed payment notice being sent via us mail with only 3 days to receive. Their needs to be a more efficient manner of att reaching out to their customers to prevent unneccesary disconnections and reconnection fees. I under it may be their business tactic to ensure they add additional fees for profit on their end.
I have been with At&T for almost 5 years (internet/land line). A few years ago I was switched to Uverse. Since that time our internet cuts in and out constantly. I have changed modems and had techs out to our home at least seven times. They always say they found several problems and "fixed" them. The interruptions have gotten so bad in the last week, I have finally decided to cancel my service. Their customer service is ABYSMAL. If you are here to decide whether to use them as a service provider, do yourself a favor and do not!
I am very disappointed with this company. I have never had more problems with a cell phone carrier than I have with AT&T. I completed warranty replacements several months ago, returned the defective devices, and received all documentation saying the items have since been received. I have been charged for both phones that AT&T will not issue me credits for, and now my account has been suspended multiple times due to a supposed passed due balance, and I receive no help from any department or store representative I speak with. I have called 6 or 7 times and been to the store once. I keep being redirected to different departments who all tell me they are not the correct department to fix the problem, and then redirect me again. Every time the charges are put into "dispute", but nothing ever happens to resolve this.
I thought they were a good company. They have scammed me out of hundreds of dollars and I am on the hook for years of a lease that I never agreed to. They told me such an amazing deal that I was proud to tell my friends and family. However, when I got the bill, it turns out I have been cheated. I'm out the money. I'm also humiliated.
I have been a customer of at&t for over 15 years but due to what happened during the last week and a half made me determined that this company scams people and its customer service is absolutely horrible! Here is my story:
I wanted to unlock my iphone so I called customer service a week and a half ago. I asked the customer service representative how much I owed on my device, provided him with a credit card and asked for instructions regarding how to unlock my iPhone. He advised me of my balance, charged my credit card and said that I will be able to go to the link on their website after 24 hours, plug in my imei ad. 24-72 hours later my devise will be unlocked. Sounds very simple! Well, it is not the case..... after 24 hours I tried going on the link but it kept saying that I still owed installements, I tried it again and again for several more days but it kept insisting that I still owed money even though my credit card was charged. I called customer service and after being placed on hold for over 20 minutes I was told by the representative that she wasn't sure why I couldn't follow simple instructions that the link provided. According to her, when she plugged in my imei it worked. She told me to sit tight for 72 more hours and I will receive an email that my phone was unlocked. Well, I received an email that my phone was unlocked, met with a buyer, she tried to use her sim and it said that I still owed installments in the phone. I was so embarrassed because I'm sure to the buyer it seemed like I was trying to scam her! I called att again and they insisted that my phone was unlocked. After being on the phone with them over an hour and being transferred multiple times because apparently I have a combined account with my internet and tv (which I thought was supposed to make it easy), every time I had to be transferred because every person kept saying that there is nothing they could do to help: unlocking department was saying that I owe money and transferred me back to accounts receivable, they kept saying that my bill was paid and transferred me back, supervisors kept saying that they can't see my bill because it was combined and thus couldn't do anything to resolve. Eventually, one customer service representative figured out that unfortunately the imei that was used by the customer service representative was not even mine, she accidentally unlocked somebody else's phone. She told me not to worry, she opened a case for me and said that within 72 hours my phone will be unlocked. I asked her to confirm that my payment was applied correctly, towards my devise and she said yes. Well, after several days I received an email from att stating that my request for unlocking was denied because I owed money on the devise!!!! At this point I was so frustrated that I called the cancellation department to pay off my bill completely and to cancel my service. The cancellation department accidentally pulled my old account (by using my current cell phone number that I had over 15 years and never changed) and told me that my account was cancelled in 2009 and I had a credit of $201 on my account since then!!!! I was in shock, how is it even legal that a company kept $201 of my money for over 7 years and I never received any notice, check, nothing!!! I told the cancellation department that I would like this money to be applied towards my remaining balance but she said that unfortunately she couldn't do that and she would have to transfer me again. I have been transferred again and again and again, nobody is giving me my money back, nobody is unlocking my phone ands seems like nobody has any idea what is going on as everybody keeps giving me completely different information. I spent a total of over 10 hours on the phone calling att, most of that time was spent being transferred from place to place and I still do not have any answers, they still have my $201 and my phone is still locked.... I asked them to get me in contact with their supervisors but they either refuse or hang up on me after putting me on hold!!!!!! At this point I'm not sure whether I should take it to a lawyer or to the news! I recorded my last conversation which lasted over 30 minutes of me being transferred multiple times, by the end of it I was promised that somebody will contact me back with resolution but nobody did.
I had a DSL account with AT&T; I had to close the account because I was getting over billed almost every month. When I call billing, a billing rep will make an adjustment on the account for me to pay for the bill; then, the following month, the bill amount will be doubling. I had to spend an hour or more of my time to be on the phone with AT&T customer service every month for the last 6 months; so I can get a correct bill. Finally, I decided to close the account; I called and closed the account with a customer service rep. I had to pay off the account, so she can close it. Then, a couple of months, later, I realized that the account was never closed; I called again; a rep promised me to take care of it. He told me that he will have notes on the account; so everyone will know that the account is closed and brought to "0" balance. 4 months later, I received a notice from a collection agency, trying to collect for past due balances from AT&T.
AT&T customer service reps don't speak the same language; they are not coordinated; they are not on the same page with providing the same information to customers; they don't add any notes in their systems following phone calls; their systems are not communicating. I learned all of those things from calling them, almost every month to pay a correct bill.
AT&T contacted me 2 months ago to upgrade my internet. When the tech was there he said that my [redacted] needed new equipment to be connected to the internet. The 2 companies are owned by AT&T. I have spent several hours on their "chat", on the phone and waiting on and having technicians in my house. Still am not connected. Asked to disconnect all services and was promised to get equipment sent in order to stay with AT&T/[redacted]. Today I find out the equipment was not ordered and they do not want to stand my the commitment to send the equipment in order to keep my business. Losing customers one bad customer service experience at a time!