We have been AT & T customers for years, we got good enough internet and TV service, we paid our bill, no complaints
April, that ALL Changed! Our year UVerse and Internet contract was up, so we contacted AT&T and asked if there were any new specials that we qualify for After HOURS on the phone, we agreed to a year contract with AT&T internet, DirectTV and a home phone line, for $136/month That price was to include AlL TAXES and FEES We paid $that day for installation
We get our April bill and it's $ Along with being OVERCHARGED for our services, we were billed again the $we already paid
I call AT&T and spend more HOURS on the phone, being transferred; at one point to another locationLONG story short., I'm told that due to the billing problems, they are going to lower my monthly bill to $for year I would have high speed interenet and DIRECTV (no home phone, which I didn't want to begin with) I agree and go on with my life
May, 2016: we get a bill for $and pay it, because it's not worth giving up HOURS of my life for $ It's wrong but I pay it anyway
June we get separate bills, one from AT& T and the other from DIRECT TV In total almost $200! I call AT&T, give them hours of my time, transferred MULTIPLE TIMES and FLAT OUT LIED TO AGAIN I say LIE, because every time I call I have to start fresh No one logs anything into their systems So, the person before you gets off the hook for the oonversation they had with you This time (without asking for a discount), a "supervisor" tells me, "so sorry for the inconvenience" I'm going to adjust your account and your bill will be $for years I say "OK" and move on with my life Their answer for OVERBILLING YOU EVERY MONTH is to offer you a better rate moving forward
July 2016: We receive a bill for $ This time I try the "chat" option on the AT&T website, hoping this will get my story documented and ultimately resolved I start fresh (this time on chat) and I am "chat transferred" times SERIOUSLY! I finally get to someone that wants to take the time to help me (I thought) He tells me, "EVERYONE ELSE HAS QUOTED YOU THE WRONG PRICE (HES'S SO SORRY); THE CORRECT PRICE IS $145/MONTH THAT INCLUDES TAXES AND FEES HE PROMISES IT'S ALL FIXED NOW AND FOR MY TROUBLE HE IS GOING TO GIVE US MONTH DIRECT TV FREE I asked to get out of my contract, because they have not kept end of the contract I was told that if I break the contract it will cost me I can't remember the exact amount, but it was several hundred dollars
August 2016, I get a bill for $187! HE LIED TOO! I JUST TRIED TO REACH CUSTOMER SERVICE THROUGH CHAT ON THEIR WEBISTE AND IT SAYS ALL REPS ARE BUSY AND MY SESSION TIMES OUT BEFORE ANYONE SIGNS ON TO HELP ME !
This is the first Revdex.com review I have ever written I am a business owner and I understand a billing mistake here and there and quickly resolve the issue This has been going on for months and just gets worse and worse!
SAVE YOURSELF THE TROUBLE AND DO NOT DO BUSINESS WITH AT&T HOME INTERNET AND DIRECTV SERVICE! IM NOW STUCK IN A CONTRACT AND THEY AREN'T HOLDING UP THEIR END OF THE CONTRACT! I HAVE LOST HOURS OF MY LIFE CALLING, HOLDING, BEING TRANSFERRED, TRYING TO FIGURE OUT BILLS,, ETC FOR MONTHS!
I had AT&T wireless service and Direct TV as my TV provider I was paying and respectively I called to change to a combined bill since they are now under one umbrella I was told that with the combination I could go to unlimited data for a month So of course for dollars extra a month I agreed to that I was told ALL ELSE REMAINED THE SAME
I paid my last independent bill November 20th for the and
I got my first combined bill dated bill cycle 11/5-12/in the amount of It shows for Direct TV, for ATT and for ATT I called them and said it looks like you are double charging me for my old plan + my new plan instead of just my new plan They said no you had a previous unpaid balance But like I said they pulled the last payment out 11/ And on the 337$ Bill it actually says that the $ if for December 2- and the is for December 4- January So they are saying that It is for my last bill on the old cycle and pre paying the next bill for my new plan
So I paid the bill Then on January they pulled out another When I called to see why that is so high they said that is my new billing amount
So in December that was supposed to be my first "new" bill along with my old bill it was and two weeks later I already owed again and this time it was 270?
I was told by one person that the was incorrect on the first bill and that he would get that adjusted then put me on hold and I was actually transferred to someone else In the last months I have paid over 765$ and cannot get any answers They just keep charging my card without answers
I have been having issue with *** service in my home for a while and cannot get my credit or service correctedI have been on the phone for hours and even charged for a tech fee visit to my house and still cannot get my problem resolved
I have never had a good experience with AT&T when changing or upgrading wireless services My first experience adding and upgrading my service cost me a $bill The next experience I specifically told the agent that I did not want to do anything if I was going to get a $bill I was assured I would not have a $bill - I did I again added and upgraded my service in November The most important thing I stressed to the agent is I did not want to do anything if I was going to get a $bill I was assured I would not have a bill that high and he would notate the account to waive certain charges I got a bill for $(close to $600) I tried to get resolution and was bounced back and forth from the customer service center to the local store and customer service agents hung up on me I finally asked for the Regional Mgr to call That was a week ago Went into the store and was told she would call me on Monday (today) I've not received a call Trying to do business with AT&T is stressful....there is no way you can protect yourself from the high bills I wish you could trust big business I, like many working families, can not afford a $phone bill I would love to know the correct questions to ask or proper way to protect myself in the future from this happening I have never had a good experience when dealing with change or new service with AT&T
So this review is not for the headquarters however for a store near me which you can find yourself by looking at my information its an authorized dealer that doesn't even show up on google First off my experience with AT&T was like any other big box company they don't care about their customers plain and simple I have been looking to get a new phone and plan so me and my mother stop and saw what they have to offer The associate there was kind however didn't seem to wan't to work very hard, kept sighing and rolling his eyes, they offered a few promotions like samsung gear sand a tablet for both off us We accept one of the samsung gear s2's and both tablets However he didn't check to see if the promotions were going on The trek tablets were but not the samsung gear sthat he had already put on our account He told us that he had canceled it and wouldn't be on the bill That's so far two lies, the samsung gear sthat he neglected to make sure that that was on their promotion and telling me that it was canceled and off the bill So, the next few days I get my first "bill" showing that I had devices on the account, outraged I put a chat into AT&T and told them that one of the devices didn't belong They told me that they couldn't get in contact with them to verify the issue I go into the store a second time and a different associate approached me telling me that they were "switching over phones" which means that no one could get in contact with them unless you go to the store and get one of their personal phone numbers.I told him my situation and he assured me that it would be taken care of before the first bill was releasedThat's there third lie Next few days go my I get a bill stating that once again I still have devices on my account, one associate told me that it had already been dealt withAnother lie I had to threaten legal action for them to actually call to confirm that I was right, they never canceled that line, so he cancels it for me and shows me that it is canceled and tells my my fourth lie, that it will be taken off of your bill in a few days Now today I contacted someone via chat on the AT&T site to make sure that it was indeed finally canceled but they then told me there will be a credit on your next bill for that amount on the second line I told them that they need to take this off of my account now They didn't want to do it until once again threatened legal action After all this they credit my account for the correct amount and I was on my way
NegativeNot only did my mother have problems with, now I amWorse company everThey don't take care of there customersGood note is I don't have a contract with themI would never sign another contract with them
I had a horrible time getting an insurance claim through Asurion on my stolen iPhone to be approvedAT&T stepped in and is sending me a new phone for the cost of my deductible with AsurionI really felt like they cared about my situation and my businessThanks AT&T!
I have been paying for hi-speed internet for at least years I have not been receiving it I called last night and they finally set it up so I am now receiving hi-speed It was so slow until I called They said I have too much on my computer, which was not true I want to make people aware of my issue
Stay away. I was informed by the customer rep when I signed up for service that I will be charged the day I will hook up my internet and not the activation date. I asked especifically, as the equipment still needs to be shipped and we may not be home when it arrived as we go out of town.
The day we hooked up service, I called in for tech support and learned that the rep misled us as we were told that billing has already started on the activation date.
Didn't want to deal with a company like that, cancelled my service the following day, got a better deal with another company.
I paid the $49 activation fee for the service I didn't use, thanks AT and T.
I thought I'd share the experience so that other customers will be more informed and will not have the same bad experience I had.
I, upgraded my phone, August, 1215, to a samsung galaxy note 4, every since I got the phone, they been saying that I'm going over my 3mgb, didn't start until o purchase the phone@ an outrageous price of 749.00 I shud hv shot myself in the foot!! For doing that and the galaxy note 5 ,is already out for 549.00 with Verizon, and on line to straight out buy, I , hv called several times for this sane problem last month, they added 27.00, on the 23rd, is when my cycle starts over I called they remove it cycle just started on the 23rd, within a week they said I had use 90% of my mgbs how is that possible, they still trying to get extra money duh I had already told them that I don't use the phone, when I do just talk and text during the day when I'm @work my phone is not use bcuz we can't use it @work bcuz they hv cameras and were not allowed to use them, and when I use my phone its @ home on my wifi they tried to tell 3mgb rare not that much you need to get more I told them no, it's enough for a 58 yr old lady, and that I'm not paying for something I don't use, ahh they tried to tell me to cut ur data off all this crap, but I'm savy!!! about doing all that to protect me so I no that don't happen, scammers,and liars, the more you get the greedily they get none is enough well they can cut it off if they want going to verizon, they want make ne out a liar how can I be using the phone when it's off I see there are others who are experiencing the same thing I would advise anyone to stay away from the company have too stoop so low and lie to con people out there hard earn money!! While they pockets get fatter just plain greed!! And with all the same related issues as mine everybody can't be telling the same lie.....
Being customers of ATT Wireless since the dawn of the early Nokia phones in the late 80's, ATT Landline since 1991 and ATT DSL since 2008 I have grown to enjoy the fast and well endowed side of AT&T that is its Customer Service teams. While not always able to come to a perfect solution to everything that occurs, they have done a remarkable job of keeping business honest, affordable and somewhat simple.
As of the beginning of 2015 my ongoing customer service experience has been nothing short of a nightmare with AT&T Wireless and AT&T U-Verse. It should not take over 50 hours of airtime to resolve any issue, yet alone a billing issue.
With that said, starting my regular mind numbing face-to-phone for 3 hours routine again, I did not expect to get much resolved today beyond another one-time billing fix for our messed up account.
Today's interaction with Lina R. in the Grand Rapids, MI customer retention team has managed to renew my faith in the customer service level offered by ATT Wireless, and I hope the rest of ATT would follow the example she provided to me. Not once did she transfer me out because of the complex situation, like the 14 retention team members I have spoken to weekly since October. Heck she went the extra mile in all regards, even calling me back when the line dropped without a call back number (Im looking at the 6 reps that had it and didn't call back)!
AT&T as a corporation offers good reliable services, with incredible technical support, decent billing staff and shows a commitment to getting better at what it does. I understand that my situation was unique and challenging for the 47 agents over 57.5 hours spent, many of these representatives kept this account floating despite its issues, but Lina finished the job.
My only suggestion is to get rid of this divided corporate mindset in the way of retention and billing. Maybe re-amp DSL tech support till U-Verse replaces everything.
First my advise to everyone is not to buy At&T [redacted] combined service.
I bought this and had to make numerous calls and I still ended getting collection call.
AT&T salesperson sold me Internet/TV but when I got TV installed I was told that XTRA package is not included and I will have to pay more. I explained them that I have a signed contract with me but was told that since it's not in [redacted]s national plan they cannot offer it. [redacted] TV agreed to terminate my contract without any early termination fees. But then received bills from ATT and [redacted] for more than $400. I called both, ATT and [redacted] (spent hours and hours on phone as no one knows whats going on since [redacted] TV are going through the merger). Yesterday I got a call from collection agency and was told to pay I or it will end up on my credit history. I bit a bullet and paid them. I am AT&T customer from last 15-20 years, but now no more business with AT&T. I still have my cell phone service with them but going to move it to other provider.
Internet service only works 10% of the time. Was told a senior technician would come to our home to resolve the issues but he never showed up and we received a text from him and his supervisor saying he came and worked out the issues when he never did. Customer service has not been helpful at all when they even understand what our problems are they dont do anything to help.
I have been a customer for 12 years and never had to use tech support before until now and wow. It is the absolute worst tech support I have ever had the displeasure of dealing with.
Is AT&T committing fraud ? I've been with At&t for close to 20 years . In the past , I've chosen to just buy my phones outright when it was time to upgrade. About a year and a half ago when I was eligible for my upgrade , I used their NEXT program which allows you to pay for your phone over a period of time . This summer , that phone became defective & since it was an [redacted] , I had [redacted] insurance that you have to buy separately since it's an [redacted] product. I submitted my claim and had to pay a $99 deductible to get a replacement [redacted] . I was under the impression that they would pay off the remainder of the amount of the first phone that was defective. I noticed on my AT&T bill that I was still being charged for the first phone that longer exists so I placed a call to AT&T to find out why I was still being a charged for it as I had placed a claim on it this summer . They gave me some line that still makes no sense to me . I used the following analogy : if you total your car and your insurance company covers that and then sends you a check for your replacement car , you don't keep paying on the old car ... that's the whole purpose of having insurance ! They gave me some lame explanation. This sounds like double billing to me . The insurance company paid for the first phone AND they're still billing me for the SAME phone ! Sure sounds fraudulent to me . Not cool ! I will NEVER use their NEXT plan again .
I was on a family plan and finally decided to get my own line. I chose to go with AT&T since they seemed to be a good service up until this point. As soon as I got my own line it was nothing but issues every month.
I was lied to repetitively. I was having signal issues and when I looked into it I was assured that I was in a good area and that I should check my phone. After a month of dealing with my phone I realized that the phone was fine because I got a replacement and the previous one "repaired". I decided to check AT&T again, in person also each time, and after 4 hours being transferred around I was told I was in a bad reception area. To fix it I had to upgrade to a more expensive account to be eligible to get a $150 signal booster which I was not going to do. I would rather just switch carriers at that point. I was ready to cancel then but they gave me a deal to lower my monthly payment after upgrading and give me the signal booster for free since I was having so many issues and trying to work things out with them. With that I decided to give them another chance since they where willing to try and make it up to me.
With that I was suppose to receive the signal booster in a week and I asked repetitively to make sure my monthly bill was the price I was promised and I was assured and even send an confirmation text. From there nothing went write. Half way through the shipping week of when I'm suppose to receive the booster I get an email saying that the shipping date was changed. It was pushed back over a month. I was busy and did not want to deal with them so I made due. My bill comes and it is double of what I was promised and when I call about it, I learn I was never told about hidden fees and that I was just straight up lied to. I was advised to wait for the booster and then I could just down grade my account to go back to my original price and it would still work, so I waited. THE DAY I am suppose to receive my signal booster I receive an email that the company is out of stock and my order is canceled. That's it, canceled with not adjustment or change in order, no we have this for you instead, just nothing.
At that point I decided I am done and with in a week change over to another provider. I receive and email a few weeks later that AT&T are billing me again for the month and when I call to find out because I canceled when I switched. I am hung up on several times and when I finally get someone to stay on the phone I am told that It is for the month that I was with them before. I was told and understood and even clarified that I was paying at the start of every billing cycle for that cycle so when I canceled, I understood I was done and everything was payed for. I explain this to the person over the phone and they just repeat that Its the bill for the last month but my account is canceled and this would be the last bill and then they hang up on me.
This is a big deal for me because I do not ever write reviews or complain about anything because I feel its a waist of my time and energy but this is the worst service I have ever received from any company in my life and will never recommend this company to anyone for any type of service they offer.
I switched to AT&T under the assumption (based on their phony advertisement) that I could get buy one, get one free phones for my wife and I, plus enough in credit to cover the remaining cost on my wife's phone from our previous carrier. I spoke to a representative over the phone, as they were "offering" the best deals at the time. The representative on the phone explained that, as long as my wife and I got the same phone, one phone would be free by means of monthly bill credit. Additionally, when I explained that my wife still owed approximately $450 on her phone, and that it was in excellent condition, the representative stated that AT&T would provide the value of her phone in bill credits, and the remaining amount would come via gift card, once I submitted a final bill and sent in her old phone. Once we started service and received the new phones, we sent in my wife's old phone using the online submission tool and a prepaid shipping label provided through the online submission service. Fast forward approximately 2 1/2 months. After a few billing cycles, I noticed that my bill was coming in higher than expected. After review, I noticed that I was not getting full credit for the monthly payment of the one phone. When I called to inquire, I was told that the "free" phone was only up to a value of $600. Yet, when I ordered the phones, the customer service rep knew that I was ordering phones over that value, and declined to tell me that it would not be free. Strike one. Then, a few weeks later, I decided to check on the status of my traded in phone that was sent in almost 2 months ago. I was transferred to AT&T's 3rd party trade-in service. The service said that they had not received my phone and had no way to track their pre-paid shipping label. Strike two and three. I spent many hours on the phone with AT&T, with no resolution. Twice, I was told that this issue had occurred before, and the customer service had to check into how to resolve the issue and get back to me, but the calls were never returned. I went into the store, no luck. It literally took my wife's comments addressed to AT&T on [redacted] for someone to finally start actually doing something. However, this is where things got more convoluted. This representative accused my account of, at one time, being past due. Yet, over the course of two billing cycles, I never made a late payment. She said that since this was the case, I didn't qualify for the trade-in program. That still didn't answer where my phone was. Then, she also claimed that our phone was likely broken, so it wouldn't qualify. This was based on an accusation that someone called from my number before starting service and asking if broken phones could be traded in. I was flabbergasted. It was like they were trying to find any reason to not give me credit for my traded in phone, or to find out where the phone was. I had had enough at this point, and I gladly switched back to my old carrier. I am unfortunately out ~$450 due to AT&T losing my wife's old phone, but I wanted out of that mess so bad, I ran as fast as I could to a better customer-serving company with some integrity. I would never recommend AT&T and their terrible customer service to anyone.
At&t has came a scan, messing with Americans here that have At&t, they lied, to me and cheating me on my bill double billing me, China owned once At&t and was brought to Federal court now they are doing it again to us. since they bought it back., am paying now $150 just for phone and slow internet. I was paying for all $76.00 a month for both Paget deal including fast internet I played 5 times up grade it. one day my friend talk me into u Verse witch was a night mare .they down grated on internet and charged me 600. for fast internet which I was always paying for.. I bereave it was a good play I was on . and once on u verse and going back they sock it to me in price which they already planed this way they can double there money. This is America and you badly treat us we will take you to federal court. you owe me 3 month in advance give me back double charge in internet. Now I have to look around for another company. OH there employee threaten me and my friend also because we would knot give him are credit card numbers and soc numbers or he will turn off are services which we had for fifty years. called and written CEO and straighten mess out and month later this is what they do to up and I cant have DSL like I did have before no longer have DSL but they abertise it well knot in are area I was told I ask what area do you He didn't know? doom
Mrs [redacted] Fontana Ca
The absolute worst company I have ever had to deal with. We had both business landlines and home internet service with them and I have absolutely nothing good to say about this company at all. Regarding my home internet service, they came out and dropped an internet line to the house and ran it up the middle of my driveway. They did such a horrible job that my driveway was impassable!! I called and they gave me a complaint number and said someone would call me and they would come out and fix my driveway. After repeated calls, they never came out to fix it and we had to fix it ourselves. After all of the destruction they did to my driveway the line was visibly sticking out of the ground all the way up to the house.
When we first went to AT&T business landlines, the porting of the lines was messed up so badly that our business was without phones for 3 days. Then, after years as a customer, they cut off our business phones after not receiving our payment, which showed cleared at the bank. No heads up or anything, just cut off our business phones. Any fool could have seen that we never made a late payment before and according to them it was only a few weeks late! According to the bank, they cashed the check. Later, we went to an internet based service so we ported all of our numbers over except 1 line that we kept for fax and credit card. I had to call these mns every single month without fail because they kept billing us for all of the lines that were ported over. I should send them a bill for all of the time I spent on the phone with these mn. Month after month they kept billing us for all of the numbers. I can't count the number of times that they told me it had been taken care of.
When they finally (after almost a year) got the other numbers taken off the bill, they began to bill me 180.52 for 1 land line when I had been told that it would be 70.00. I had to make the dreaded call again, knowing they were going to screw it up again. The lady changed it to 75.00 and told me not to pay the bill, since they now owed us money. She said it would be reflected properly on the next bill. 10 days after the bill that they told me not to pay was due, they disconnected the fax/credit card line. I called and the first mn I spoke to told me they had not disconnected the line but that I had to pay the bill now or they would disconnect it and it would take 5 days to get it turned back on. She repeatedly told me the fax line was not disconnected. I got irritated and hung up. I called back and got someone else who told me that they had indeed disconnected the line but could not tell me why they would have disconnected it in such a short amount of time. She also told me she couldn't fathom why the first mn told me they had not disconnected it and that under no circumstances does it take 5 days to turn back on. I can't wait until next month when the bill comes. I know it will not be correct and I know I will have to call them back and waste more company time dealing with these mn. In the meantime I am looking for another landline provider. Once that is said and done, I am sure it will take another 6 months for them to stop billing me.
This is the most incompetent company I have ever dealt with. It's fine to make mistakes occasionally, but these people NEVER get it right and I am convinced that they DO NOT CARE!
Their sales tactics are also exceedingly shady!!!
Do yourself a favor and do not use this company. They are worthless in every single aspect. If anyone ever begins a class action suit against AT&T, count me in!
And AT&T, Spare me the insincere response about how my feedback matters and how that is how you improve your customer service that I see below thousands of complaints about your lousy business. YOU DON'T CARE and you don't deserve to be in business.
We were costumers for several years but decided to cancel the plan on 10/19/16. There were 3 lines on the account and one of the accounts purchased an att [redacted] on 10/08/15. When we cancelled the plan, we were told that as long as the phone was retuned to a store on or before 10/21/16, the phone would not be charged. My sister tried to return the phone to 3 different locations and was sent to other locations in Orlando, at the last location she was told the only the account holder, myself, could return the phone. I took the phone on 10/21/16, to store but was told we both had to be present, myself and my sister, this was the last day. My wife called ATT, they told her that as long as the phone as dropped off that day before 5:00pm at a [redacted] there would be no charge. The following week we logged in to the account and the phone charge, since then we called 6 times, and was always told not to worry there would be no charge. We requested auto payment to be removed. Today, 11/14/16, I logged in and there was a charge for $708.82 for the phone. I called and was told the phone was received on 11/9/16 but unable to process a refund. ATT is stealing $708.82, left me on overdraft and my bank is also charging $35 in overdraft fees. I need my money back ASAP, I have no money left! no one can give me answers!
We cancelled the plan because each month att was overcharging us, having to call each month to dispute charges, being on the phone for over 1 hr and always being transferred to different people with no solution. Until we got tired and moved to [redacted]
We have been AT & T customers for years, we got good enough internet and TV service, we paid our bill, no complaints
April, that ALL Changed! Our year UVerse and Internet contract was up, so we contacted AT&T and asked if there were any new specials that we qualify for After HOURS on the phone, we agreed to a year contract with AT&T internet, DirectTV and a home phone line, for $136/month That price was to include AlL TAXES and FEES We paid $that day for installation
We get our April bill and it's $ Along with being OVERCHARGED for our services, we were billed again the $we already paid
I call AT&T and spend more HOURS on the phone, being transferred; at one point to another locationLONG story short., I'm told that due to the billing problems, they are going to lower my monthly bill to $for year I would have high speed interenet and DIRECTV (no home phone, which I didn't want to begin with) I agree and go on with my life
May, 2016: we get a bill for $and pay it, because it's not worth giving up HOURS of my life for $ It's wrong but I pay it anyway
June we get separate bills, one from AT& T and the other from DIRECT TV In total almost $200! I call AT&T, give them hours of my time, transferred MULTIPLE TIMES and FLAT OUT LIED TO AGAIN I say LIE, because every time I call I have to start fresh No one logs anything into their systems So, the person before you gets off the hook for the oonversation they had with you This time (without asking for a discount), a "supervisor" tells me, "so sorry for the inconvenience" I'm going to adjust your account and your bill will be $for years I say "OK" and move on with my life Their answer for OVERBILLING YOU EVERY MONTH is to offer you a better rate moving forward
July 2016: We receive a bill for $ This time I try the "chat" option on the AT&T website, hoping this will get my story documented and ultimately resolved I start fresh (this time on chat) and I am "chat transferred" times SERIOUSLY! I finally get to someone that wants to take the time to help me (I thought) He tells me, "EVERYONE ELSE HAS QUOTED YOU THE WRONG PRICE (HES'S SO SORRY); THE CORRECT PRICE IS $145/MONTH THAT INCLUDES TAXES AND FEES HE PROMISES IT'S ALL FIXED NOW AND FOR MY TROUBLE HE IS GOING TO GIVE US MONTH DIRECT TV FREE I asked to get out of my contract, because they have not kept end of the contract I was told that if I break the contract it will cost me I can't remember the exact amount, but it was several hundred dollars
August 2016, I get a bill for $187! HE LIED TOO! I JUST TRIED TO REACH CUSTOMER SERVICE THROUGH CHAT ON THEIR WEBISTE AND IT SAYS ALL REPS ARE BUSY AND MY SESSION TIMES OUT BEFORE ANYONE SIGNS ON TO HELP ME !
This is the first Revdex.com review I have ever written I am a business owner and I understand a billing mistake here and there and quickly resolve the issue This has been going on for months and just gets worse and worse!
SAVE YOURSELF THE TROUBLE AND DO NOT DO BUSINESS WITH AT&T HOME INTERNET AND DIRECTV SERVICE! IM NOW STUCK IN A CONTRACT AND THEY AREN'T HOLDING UP THEIR END OF THE CONTRACT! I HAVE LOST HOURS OF MY LIFE CALLING, HOLDING, BEING TRANSFERRED, TRYING TO FIGURE OUT BILLS,, ETC FOR MONTHS!
I had AT&T wireless service and Direct TV as my TV provider I was paying and respectively I called to change to a combined bill since they are now under one umbrella I was told that with the combination I could go to unlimited data for a month So of course for dollars extra a month I agreed to that I was told ALL ELSE REMAINED THE SAME
I paid my last independent bill November 20th for the and
I got my first combined bill dated bill cycle 11/5-12/in the amount of It shows for Direct TV, for ATT and for ATT I called them and said it looks like you are double charging me for my old plan + my new plan instead of just my new plan They said no you had a previous unpaid balance But like I said they pulled the last payment out 11/ And on the 337$ Bill it actually says that the $ if for December 2- and the is for December 4- January So they are saying that It is for my last bill on the old cycle and pre paying the next bill for my new plan
So I paid the bill Then on January they pulled out another When I called to see why that is so high they said that is my new billing amount
So in December that was supposed to be my first "new" bill along with my old bill it was and two weeks later I already owed again and this time it was 270?
I was told by one person that the was incorrect on the first bill and that he would get that adjusted then put me on hold and I was actually transferred to someone else In the last months I have paid over 765$ and cannot get any answers They just keep charging my card without answers
I have been having issue with *** service in my home for a while and cannot get my credit or service correctedI have been on the phone for hours and even charged for a tech fee visit to my house and still cannot get my problem resolved
I have never had a good experience with AT&T when changing or upgrading wireless services My first experience adding and upgrading my service cost me a $bill The next experience I specifically told the agent that I did not want to do anything if I was going to get a $bill I was assured I would not have a $bill - I did I again added and upgraded my service in November The most important thing I stressed to the agent is I did not want to do anything if I was going to get a $bill I was assured I would not have a bill that high and he would notate the account to waive certain charges I got a bill for $(close to $600) I tried to get resolution and was bounced back and forth from the customer service center to the local store and customer service agents hung up on me I finally asked for the Regional Mgr to call That was a week ago Went into the store and was told she would call me on Monday (today) I've not received a call Trying to do business with AT&T is stressful....there is no way you can protect yourself from the high bills I wish you could trust big business I, like many working families, can not afford a $phone bill I would love to know the correct questions to ask or proper way to protect myself in the future from this happening I have never had a good experience when dealing with change or new service with AT&T
So this review is not for the headquarters however for a store near me which you can find yourself by looking at my information its an authorized dealer that doesn't even show up on google First off my experience with AT&T was like any other big box company they don't care about their customers plain and simple I have been looking to get a new phone and plan so me and my mother stop and saw what they have to offer The associate there was kind however didn't seem to wan't to work very hard, kept sighing and rolling his eyes, they offered a few promotions like samsung gear sand a tablet for both off us We accept one of the samsung gear s2's and both tablets However he didn't check to see if the promotions were going on The trek tablets were but not the samsung gear sthat he had already put on our account He told us that he had canceled it and wouldn't be on the bill That's so far two lies, the samsung gear sthat he neglected to make sure that that was on their promotion and telling me that it was canceled and off the bill So, the next few days I get my first "bill" showing that I had devices on the account, outraged I put a chat into AT&T and told them that one of the devices didn't belong They told me that they couldn't get in contact with them to verify the issue I go into the store a second time and a different associate approached me telling me that they were "switching over phones" which means that no one could get in contact with them unless you go to the store and get one of their personal phone numbers.I told him my situation and he assured me that it would be taken care of before the first bill was releasedThat's there third lie Next few days go my I get a bill stating that once again I still have devices on my account, one associate told me that it had already been dealt withAnother lie I had to threaten legal action for them to actually call to confirm that I was right, they never canceled that line, so he cancels it for me and shows me that it is canceled and tells my my fourth lie, that it will be taken off of your bill in a few days Now today I contacted someone via chat on the AT&T site to make sure that it was indeed finally canceled but they then told me there will be a credit on your next bill for that amount on the second line I told them that they need to take this off of my account now They didn't want to do it until once again threatened legal action After all this they credit my account for the correct amount and I was on my way
NegativeNot only did my mother have problems with, now I amWorse company everThey don't take care of there customersGood note is I don't have a contract with themI would never sign another contract with them
I had a horrible time getting an insurance claim through Asurion on my stolen iPhone to be approvedAT&T stepped in and is sending me a new phone for the cost of my deductible with AsurionI really felt like they cared about my situation and my businessThanks AT&T!
I have been paying for hi-speed internet for at least years I have not been receiving it I called last night and they finally set it up so I am now receiving hi-speed It was so slow until I called They said I have too much on my computer, which was not true I want to make people aware of my issue
Stay away. I was informed by the customer rep when I signed up for service that I will be charged the day I will hook up my internet and not the activation date. I asked especifically, as the equipment still needs to be shipped and we may not be home when it arrived as we go out of town.
The day we hooked up service, I called in for tech support and learned that the rep misled us as we were told that billing has already started on the activation date.
Didn't want to deal with a company like that, cancelled my service the following day, got a better deal with another company.
I paid the $49 activation fee for the service I didn't use, thanks AT and T.
I thought I'd share the experience so that other customers will be more informed and will not have the same bad experience I had.
I, upgraded my phone, August, 1215, to a samsung galaxy note 4, every since I got the phone, they been saying that I'm going over my 3mgb, didn't start until o purchase the phone@ an outrageous price of 749.00 I shud hv shot myself in the foot!! For doing that and the galaxy note 5 ,is already out for 549.00 with Verizon, and on line to straight out buy, I , hv called several times for this sane problem last month, they added 27.00, on the 23rd, is when my cycle starts over I called they remove it cycle just started on the 23rd, within a week they said I had use 90% of my mgbs how is that possible, they still trying to get extra money duh I had already told them that I don't use the phone, when I do just talk and text during the day when I'm @work my phone is not use bcuz we can't use it @work bcuz they hv cameras and were not allowed to use them, and when I use my phone its @ home on my wifi they tried to tell 3mgb rare not that much you need to get more I told them no, it's enough for a 58 yr old lady, and that I'm not paying for something I don't use, ahh they tried to tell me to cut ur data off all this crap, but I'm savy!!! about doing all that to protect me so I no that don't happen, scammers,and liars, the more you get the greedily they get none is enough well they can cut it off if they want going to verizon, they want make ne out a liar how can I be using the phone when it's off I see there are others who are experiencing the same thing I would advise anyone to stay away from the company have too stoop so low and lie to con people out there hard earn money!! While they pockets get fatter just plain greed!! And with all the same related issues as mine everybody can't be telling the same lie.....
Being customers of ATT Wireless since the dawn of the early Nokia phones in the late 80's, ATT Landline since 1991 and ATT DSL since 2008 I have grown to enjoy the fast and well endowed side of AT&T that is its Customer Service teams. While not always able to come to a perfect solution to everything that occurs, they have done a remarkable job of keeping business honest, affordable and somewhat simple.
As of the beginning of 2015 my ongoing customer service experience has been nothing short of a nightmare with AT&T Wireless and AT&T U-Verse. It should not take over 50 hours of airtime to resolve any issue, yet alone a billing issue.
With that said, starting my regular mind numbing face-to-phone for 3 hours routine again, I did not expect to get much resolved today beyond another one-time billing fix for our messed up account.
Today's interaction with Lina R. in the Grand Rapids, MI customer retention team has managed to renew my faith in the customer service level offered by ATT Wireless, and I hope the rest of ATT would follow the example she provided to me. Not once did she transfer me out because of the complex situation, like the 14 retention team members I have spoken to weekly since October. Heck she went the extra mile in all regards, even calling me back when the line dropped without a call back number (Im looking at the 6 reps that had it and didn't call back)!
AT&T as a corporation offers good reliable services, with incredible technical support, decent billing staff and shows a commitment to getting better at what it does. I understand that my situation was unique and challenging for the 47 agents over 57.5 hours spent, many of these representatives kept this account floating despite its issues, but Lina finished the job.
My only suggestion is to get rid of this divided corporate mindset in the way of retention and billing. Maybe re-amp DSL tech support till U-Verse replaces everything.
Thank you.
First my advise to everyone is not to buy At&T [redacted] combined service.
I bought this and had to make numerous calls and I still ended getting collection call.
AT&T salesperson sold me Internet/TV but when I got TV installed I was told that XTRA package is not included and I will have to pay more. I explained them that I have a signed contract with me but was told that since it's not in [redacted]s national plan they cannot offer it. [redacted] TV agreed to terminate my contract without any early termination fees. But then received bills from ATT and [redacted] for more than $400. I called both, ATT and [redacted] (spent hours and hours on phone as no one knows whats going on since [redacted] TV are going through the merger). Yesterday I got a call from collection agency and was told to pay I or it will end up on my credit history. I bit a bullet and paid them. I am AT&T customer from last 15-20 years, but now no more business with AT&T. I still have my cell phone service with them but going to move it to other provider.
Internet service only works 10% of the time. Was told a senior technician would come to our home to resolve the issues but he never showed up and we received a text from him and his supervisor saying he came and worked out the issues when he never did. Customer service has not been helpful at all when they even understand what our problems are they dont do anything to help.
I have been a customer for 12 years and never had to use tech support before until now and wow. It is the absolute worst tech support I have ever had the displeasure of dealing with.
Is AT&T committing fraud ? I've been with At&t for close to 20 years . In the past , I've chosen to just buy my phones outright when it was time to upgrade. About a year and a half ago when I was eligible for my upgrade , I used their NEXT program which allows you to pay for your phone over a period of time . This summer , that phone became defective & since it was an [redacted] , I had [redacted] insurance that you have to buy separately since it's an [redacted] product. I submitted my claim and had to pay a $99 deductible to get a replacement [redacted] . I was under the impression that they would pay off the remainder of the amount of the first phone that was defective. I noticed on my AT&T bill that I was still being charged for the first phone that longer exists so I placed a call to AT&T to find out why I was still being a charged for it as I had placed a claim on it this summer . They gave me some line that still makes no sense to me . I used the following analogy : if you total your car and your insurance company covers that and then sends you a check for your replacement car , you don't keep paying on the old car ... that's the whole purpose of having insurance ! They gave me some lame explanation. This sounds like double billing to me . The insurance company paid for the first phone AND they're still billing me for the SAME phone ! Sure sounds fraudulent to me . Not cool ! I will NEVER use their NEXT plan again .
I was on a family plan and finally decided to get my own line. I chose to go with AT&T since they seemed to be a good service up until this point. As soon as I got my own line it was nothing but issues every month.
I was lied to repetitively. I was having signal issues and when I looked into it I was assured that I was in a good area and that I should check my phone. After a month of dealing with my phone I realized that the phone was fine because I got a replacement and the previous one "repaired". I decided to check AT&T again, in person also each time, and after 4 hours being transferred around I was told I was in a bad reception area. To fix it I had to upgrade to a more expensive account to be eligible to get a $150 signal booster which I was not going to do. I would rather just switch carriers at that point. I was ready to cancel then but they gave me a deal to lower my monthly payment after upgrading and give me the signal booster for free since I was having so many issues and trying to work things out with them. With that I decided to give them another chance since they where willing to try and make it up to me.
With that I was suppose to receive the signal booster in a week and I asked repetitively to make sure my monthly bill was the price I was promised and I was assured and even send an confirmation text. From there nothing went write. Half way through the shipping week of when I'm suppose to receive the booster I get an email saying that the shipping date was changed. It was pushed back over a month. I was busy and did not want to deal with them so I made due. My bill comes and it is double of what I was promised and when I call about it, I learn I was never told about hidden fees and that I was just straight up lied to. I was advised to wait for the booster and then I could just down grade my account to go back to my original price and it would still work, so I waited. THE DAY I am suppose to receive my signal booster I receive an email that the company is out of stock and my order is canceled. That's it, canceled with not adjustment or change in order, no we have this for you instead, just nothing.
At that point I decided I am done and with in a week change over to another provider. I receive and email a few weeks later that AT&T are billing me again for the month and when I call to find out because I canceled when I switched. I am hung up on several times and when I finally get someone to stay on the phone I am told that It is for the month that I was with them before. I was told and understood and even clarified that I was paying at the start of every billing cycle for that cycle so when I canceled, I understood I was done and everything was payed for. I explain this to the person over the phone and they just repeat that Its the bill for the last month but my account is canceled and this would be the last bill and then they hang up on me.
This is a big deal for me because I do not ever write reviews or complain about anything because I feel its a waist of my time and energy but this is the worst service I have ever received from any company in my life and will never recommend this company to anyone for any type of service they offer.
I switched to AT&T under the assumption (based on their phony advertisement) that I could get buy one, get one free phones for my wife and I, plus enough in credit to cover the remaining cost on my wife's phone from our previous carrier. I spoke to a representative over the phone, as they were "offering" the best deals at the time. The representative on the phone explained that, as long as my wife and I got the same phone, one phone would be free by means of monthly bill credit. Additionally, when I explained that my wife still owed approximately $450 on her phone, and that it was in excellent condition, the representative stated that AT&T would provide the value of her phone in bill credits, and the remaining amount would come via gift card, once I submitted a final bill and sent in her old phone. Once we started service and received the new phones, we sent in my wife's old phone using the online submission tool and a prepaid shipping label provided through the online submission service. Fast forward approximately 2 1/2 months. After a few billing cycles, I noticed that my bill was coming in higher than expected. After review, I noticed that I was not getting full credit for the monthly payment of the one phone. When I called to inquire, I was told that the "free" phone was only up to a value of $600. Yet, when I ordered the phones, the customer service rep knew that I was ordering phones over that value, and declined to tell me that it would not be free. Strike one. Then, a few weeks later, I decided to check on the status of my traded in phone that was sent in almost 2 months ago. I was transferred to AT&T's 3rd party trade-in service. The service said that they had not received my phone and had no way to track their pre-paid shipping label. Strike two and three. I spent many hours on the phone with AT&T, with no resolution. Twice, I was told that this issue had occurred before, and the customer service had to check into how to resolve the issue and get back to me, but the calls were never returned. I went into the store, no luck. It literally took my wife's comments addressed to AT&T on [redacted] for someone to finally start actually doing something. However, this is where things got more convoluted. This representative accused my account of, at one time, being past due. Yet, over the course of two billing cycles, I never made a late payment. She said that since this was the case, I didn't qualify for the trade-in program. That still didn't answer where my phone was. Then, she also claimed that our phone was likely broken, so it wouldn't qualify. This was based on an accusation that someone called from my number before starting service and asking if broken phones could be traded in. I was flabbergasted. It was like they were trying to find any reason to not give me credit for my traded in phone, or to find out where the phone was. I had had enough at this point, and I gladly switched back to my old carrier. I am unfortunately out ~$450 due to AT&T losing my wife's old phone, but I wanted out of that mess so bad, I ran as fast as I could to a better customer-serving company with some integrity. I would never recommend AT&T and their terrible customer service to anyone.
At&t has came a scan, messing with Americans here that have At&t, they lied, to me and cheating me on my bill double billing me, China owned once At&t and was brought to Federal court now they are doing it again to us. since they bought it back., am paying now $150 just for phone and slow internet. I was paying for all $76.00 a month for both Paget deal including fast internet I played 5 times up grade it. one day my friend talk me into u Verse witch was a night mare .they down grated on internet and charged me 600. for fast internet which I was always paying for.. I bereave it was a good play I was on . and once on u verse and going back they sock it to me in price which they already planed this way they can double there money. This is America and you badly treat us we will take you to federal court. you owe me 3 month in advance give me back double charge in internet. Now I have to look around for another company. OH there employee threaten me and my friend also because we would knot give him are credit card numbers and soc numbers or he will turn off are services which we had for fifty years. called and written CEO and straighten mess out and month later this is what they do to up and I cant have DSL like I did have before no longer have DSL but they abertise it well knot in are area I was told I ask what area do you He didn't know? doom
Mrs [redacted] Fontana Ca
The absolute worst company I have ever had to deal with. We had both business landlines and home internet service with them and I have absolutely nothing good to say about this company at all. Regarding my home internet service, they came out and dropped an internet line to the house and ran it up the middle of my driveway. They did such a horrible job that my driveway was impassable!! I called and they gave me a complaint number and said someone would call me and they would come out and fix my driveway. After repeated calls, they never came out to fix it and we had to fix it ourselves. After all of the destruction they did to my driveway the line was visibly sticking out of the ground all the way up to the house.
ns every single month without fail because they kept billing us for all of the lines that were ported over. I should send them a bill for all of the time I spent on the phone with these m
n. Month after month they kept billing us for all of the numbers. I can't count the number of times that they told me it had been taken care of.
n I spoke to told me they had not disconnected the line but that I had to pay the bill now or they would disconnect it and it would take 5 days to get it turned back on. She repeatedly told me the fax line was not disconnected. I got irritated and hung up. I called back and got someone else who told me that they had indeed disconnected the line but could not tell me why they would have disconnected it in such a short amount of time. She also told me she couldn't fathom why the first m
n told me they had not disconnected it and that under no circumstances does it take 5 days to turn back on. I can't wait until next month when the bill comes. I know it will not be correct and I know I will have to call them back and waste more company time dealing with these m
n. In the meantime I am looking for another landline provider. Once that is said and done, I am sure it will take another 6 months for them to stop billing me.
When we first went to AT&T business landlines, the porting of the lines was messed up so badly that our business was without phones for 3 days. Then, after years as a customer, they cut off our business phones after not receiving our payment, which showed cleared at the bank. No heads up or anything, just cut off our business phones. Any fool could have seen that we never made a late payment before and according to them it was only a few weeks late! According to the bank, they cashed the check. Later, we went to an internet based service so we ported all of our numbers over except 1 line that we kept for fax and credit card. I had to call these m
When they finally (after almost a year) got the other numbers taken off the bill, they began to bill me 180.52 for 1 land line when I had been told that it would be 70.00. I had to make the dreaded call again, knowing they were going to screw it up again. The lady changed it to 75.00 and told me not to pay the bill, since they now owed us money. She said it would be reflected properly on the next bill. 10 days after the bill that they told me not to pay was due, they disconnected the fax/credit card line. I called and the first m
This is the most incompetent company I have ever dealt with. It's fine to make mistakes occasionally, but these people NEVER get it right and I am convinced that they DO NOT CARE!
Their sales tactics are also exceedingly shady!!!
Do yourself a favor and do not use this company. They are worthless in every single aspect. If anyone ever begins a class action suit against AT&T, count me in!
And AT&T, Spare me the insincere response about how my feedback matters and how that is how you improve your customer service that I see below thousands of complaints about your lousy business. YOU DON'T CARE and you don't deserve to be in business.
[redacted]-Charlotte NC
We were costumers for several years but decided to cancel the plan on 10/19/16. There were 3 lines on the account and one of the accounts purchased an att [redacted] on 10/08/15. When we cancelled the plan, we were told that as long as the phone was retuned to a store on or before 10/21/16, the phone would not be charged. My sister tried to return the phone to 3 different locations and was sent to other locations in Orlando, at the last location she was told the only the account holder, myself, could return the phone. I took the phone on 10/21/16, to store but was told we both had to be present, myself and my sister, this was the last day. My wife called ATT, they told her that as long as the phone as dropped off that day before 5:00pm at a [redacted] there would be no charge. The following week we logged in to the account and the phone charge, since then we called 6 times, and was always told not to worry there would be no charge. We requested auto payment to be removed. Today, 11/14/16, I logged in and there was a charge for $708.82 for the phone. I called and was told the phone was received on 11/9/16 but unable to process a refund. ATT is stealing $708.82, left me on overdraft and my bank is also charging $35 in overdraft fees. I need my money back ASAP, I have no money left! no one can give me answers!
We cancelled the plan because each month att was overcharging us, having to call each month to dispute charges, being on the phone for over 1 hr and always being transferred to different people with no solution. Until we got tired and moved to [redacted]
PLEASE HELP!