I've been with AT&T for several years now, and their customer service continues to worsen and dwindle by the day, somehow having reached a new low every time I have to call in. If you are reading through these reviews prior to choosing a new wireless service provider, do yourself a favor and go with ANY company other than AT&T; they truly are the worst.
AT&T could not explain to me why my billing services had change from one part of the month to another. I had never been late on my bill nor did I ever have a carry over from month to month. When I decided to add the cell phone component to my bill, all went to HELL. I asked in the very beginning of me added the new service to keep my billing date the same. Of course the representative said absolutely. Now it is at the end of the year and they are telling me because they made the mistake in not keeping the bill the same and because I had to put it back to the original billing date. I will need to pay an additional $298 because of their mistake not mind. Everyone I spoke to can see in my payment history I've been paying the same date since January of 2016 without fail. Now of the change they needed to make due to error on their part I have a bill and it looks like I'm late with my bill. I am so angry and ready to get out of this contract. AT&T is horrible and not willing to make good when it is their error not the costumers. Once I'm able to get out of the contract, I WILL NEVER RETURN!!!!
Well I have been with AT&T since 2011. I have 5 Phones and 2 tablets that are on the NEXT program. Well I had one installment left on those 2 of my phones so I paid those off so I could upgrade my phones and trade the phones in for the Phones Value. Well a week and a half later and I having to drive to the AT&T stores several times over that week and a half because when I call the customer support they have said on several occasions that it has been fixed. When I get there it has not been fixed. Well I wasted a tank of gas for 1 and 2 was on the phone trying to get this stuff fixed spending more time with them then my own family and then they tell me there is nothing we can do. The money has been credited to my account and I have to wait to upgrade my phone another 2 months. Then to top it all off I was told on several occasions that a supervisor would call me back and not once did I receive a call back nor would the customer support allow me to talk to a supervisor. I am on the verge of leaving this company and I have many military veterans and soldiers that are will to leave them as well because they aren't helping a veteran by solving this.
AT&T is unable to assist me in closing my account. I have been out of the country for over a year and my phone was suspended with the intent to stay with AT&T when I returned from the states. My circumstances have changed, and now I want to cancel my service. The problem is I never set up a passcode. It is a measure to improve AT&T's security, which is a good thing, but I have to provide a passcode that I never set up in order to cancel my service.
In order to set up a passcode, they have to send me a validation code over the wireless number or email associated with the account. First, I don't have the phone or SIM in my current location. Second, the email associated with the account has a spelling error and I can't change the email without a passcode.
The customer service representatives have been respectful and understanding of my situation, however, AT&T has not provided me with an alternative means to cancel my service. Meanwhile, I have to pay $80 per month for a phone I am not using.
Absolutely disgusted with this service, it has taken 6 service appointments and I still do not have Internet. I am thoroughly disappointed in the inability of this company to provide the services I have asked for! Terrible!
Naturally I am an advocate for ATT but they have really upset me. I have been with them for a few years and typically don't have any complaints but now I am truly baffled. I spoke with an representative about being charged $85 in restoring fees because my services where disconnected. Which in my opinion in ridiculous and a rip off. Apparently they charge you separately for reconnecting your services. He directed me to call someone and they tell me that its nothing they can do because it wasn't their error. Than I asked her so why would he direct me to you, if he knew there was nothing you all can do. She gave some lame excuse, I told her I was upset and disappointed. They I good bye, she laughed! She literally laughed (I'm guessing she thought I didn't hear her), the only reason why I didn't say anything was because I had to go a meeting and had no time to give her a piece of my mind. I'm really disappointed with ATT and the customer service I received today. For the money you all receive from me monthly I should be treated better than that.
AT& T is TERRIBLE at customer service.
When you finally find a number to call off of their website, the people are not helpful at all.
It is like they don't care about their customers at all.
I have dealt with a field rep named Brian J[redacted], who gave me wrong names & departments when I said I wanted to speak to his supervisors.
No sure why someone would want to trust a company like that.
is impossible to speak to someone live, I hate the recording machine!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\r\nwhen is time for me to pay my bill, they call me anytime of the night and day, but when I want to speak to someone live it is impossible to get thru the answering machine.....
AT&T's customer service is the worst service I have had to deal with. There are so many departments and no one can help you with all of your services. They transfer you around and make you hold for each department. Unfortunately, they have a monopoly in the market for phone/internet/cable service together...so we have to continue to be dissatisfied with the only choice we have.
If your contract is up, good luck in getting better deals. Depending on who answers the phone will depend on how much of a discount they will offer you. AT&T is a very dishonest company with horrible customer service.
Reported a stolen phone so I suspended the service until we could get a new one. The agent helping me said she would recommend blocking it as well so it could only be used for 911 calls. She didn't explain to us that when we got our phone on the 23rd that we wouldn't be able to use it until the 3rd of the next month since we have our payments scheduled on the day we receive our SSD payments. So ATT has one set of "rules" to apply for every individual situation. Yes we hired someone to steal his phone so we could get a new one----NOT. Now he is at home and if I go somewhere he has no way of calling for help or anyone checking in on him. Nice going ATT! Maybe verizon would be a better choice.
We had Direct tv for five years, at the beginning of 2016 we moved and decided to bundle Direct Tv and AT&T internet service. For about 5 months it went smooth. Then I decided to cancel our NFL Sunday ticket prior to the season beginning. Well after that our bill was somehow decombined and our AT&T internet rates skyrocketed. I called in and they were able to combine it again, so I paid my normal bill. Then November 2 we woke up with no tv service! I called and Direct Tv was saying we never paid our bill, even though I had just paid AT&T!! So I ended up paying Direct tv separately because I was beyond done, I paid $192 to Direct TV. After this we decided to cancel our service and go elsewhere. We disconnected our service on 11/17. According to Direct tv I had a zero balance they actually owed us money because we had overpaid. But according to at&t I still owed money. I received my finally bill from at&t it was $145.44(for both a Direct tv and at&t). Then I received another final bill from Direct Tv and it was $-54.41. When I called to ask about it he gentlemen I spoke(believe his name was John?)did a conference call with Direct Tv and they even told him we had a zero balance, he just said well you still have to pay your finally bill and hung up on me. So I called again and spoke to another person which they somewhat cleared up my questioning because he said he last payment I made to at&t/Direct tv was in October BUT I also paid Direct tv Separately in November because my billing was a mess. So other than the internet and Early cancellation fees I don't understand why I still had to pay more money!! I'm sure you guys don't give a crap about this, but I will never use your company for anything! Had you never bought our Direct Tv I'd still be with them!
ATT ran their new lines and broke my sewer line to the street causing overflow and backup of dirty water in house. [redacted] came and cleared initially and now happen again as sewer line broken and blocked
ATT should have been more careful with running their lines. I will see how long it takes to be fixed. House is not habitable due to this hazardous situation and now living in hotel with children. This has caused a real inconvenience
I am glad that they are a telecommunications company, because they are horrible at communications. You cannot reach anyone in the US. It is also very had to even do that because first you have to deal with their virtual assistant. What a nightmare there. They tell you they are doing one thing and then do something else. After several attempts and a lot of time, I finally spoke with someone in the US. After cancelling my service, I was told I would be receiving a check for $15.08 and then received a bill for $14.97 which included a $5 late fee. I had CANCELLED my service, yet was still billed. The next thing I received was a bill for my internet/cable that was upped $50 with no warning or communication about this. They need to get their act together and treat their customers like customers not just a paycheck for them. Get a grip AT&T. Will not ever go back to them.
I can see from reading many others' reviews that my review will be just another one that will get the same old standard response. However, I guess it will help me mentally to send it in. Apparently I am not the only English speaking customer who would like to either use the chat line or, if even possible, talk with a human that can be understood by the American English speaking customers. I understand that AT&T does global business, but is it too much to ask for each different country to have customer service reps that can be understood? I personally find it very disrespectful to AT&T's customers to provide such service. I find it almost impossible to get through to a human rather than a recording and then getting a human I can understand. And, I can almost certainly find better ways to spend my time than having a rep get irritated with me and sometimes talking down to me because I cannot understand but one word out 20. Punching in numbers on the phone is a lot of fun too! What has happened to the integrity of some companies originating in the US that got so rich and powerful off the money of the hard working people? It is sad to have to feel disrespect by companies that you have been faithful customers of for many years. I wish some of the richest, most powerful companies could afford to pay a decent living wage to a few English speaking Americans in order that we could get courteous conversations when we have questions or problems and, additionally, timely service. It is my personal wish that different countries could get customer service from employees from that same county that speak that country's primary language with good clear pronounciation. In addition, I had great difficulty in getting passed the recording voice asking to punch this number and that number and that number. The recording ran a check on my line at least twice when I was not even having trouble with my service, I just needed to ask a question about relocating it. Needless to say, I was very aggravated and frustrated, not that anyone cares.
We ordered ATT U-Verse internet and elected to use our own modem/router after the sales associate confirmed we could do so. The sales associate was not sure how the billing would be handled, so he called someone else from ATT who assured him (and us) that there would be no equipment fee. The sales associate said he was not sure our own modem would be compatible, so we would have to try it when the installation person hooked it up. The installation person hooked it up and it worked just fine. For the next approximately 11 months, we received bills with an equipment fee (approximately $5-$8), which was against the ATT sales person's word. We contacted ATT numerous (about 8-12) times to get refunded. At times (approximately 2-4 times), we contacted ATT for a refund and were refunded only the previous month's equipment fee and assured we would not be billed for equipment again. However, each subsequent bill included the equipment fee. Few of the sales associates understood the problem (most had a strong foreign accent). After talking to an ATT manager, he told us he would not issue a refund until we gave him the model and serial numbers of our modem/router because his system told him we had ATT-owned equipment. However, we do not. Unfortunately, we got rid of our modem/router because we moved to a new address and got a new service provider. The ATT manager's tone was unbelievably arrogant for a customer service department. In fact, the ATT manager told me it is common for people to request fraudulent refunds, so he did not trust the customer. I asked the ATT manager if it was possible for his system to be wrong, and he told us no. The fact he did not even recognize this as a possible error, let alone an error, is concerning. He said my story did not line up with his system, which is true. We even got a letter from ATT telling us to return their equipment, which we never had. After holding for one hour during one of the many phone calls, I finally got to a manager, but then the manager immediately hung up the phone. There are more issues experienced, but I will not venture further. This refund would only have been on the order of less than $100, but we spent about 8 hours on the phone to get only a small portion of the required refund back to us. ATT still owes us a refund.
My business got a letter stating my service contract term will end soon. I called the number. After 15 minutes of hold music, I got a person who asked me yes or no, would I like to hear about more products and services. I said I just want to renew my service contract and see if I could lower my bill. She told me to say yes or no, so I said no. She gave me the price to renew. I told her it was expensive for a fax line we use a few times a month, can I get a better plan. I guess because I said no, she could not help me. She told me to call the phone number for plans on my phone bill. So I did. A computer voice told me he understood full sentences and asked me what I needed. I said I needed to talk to somebody about my plan and service. After repeating that 4 times, he told me to hold. It has been over 15 minutes, and I've hung up because I have work to do and I've kept this line tied up for a very long time with absolutely nothing accomplished. I have 4 locations and a home with phone services, and a business package with cell phones. I HATE dealing with AT&T, and would love to find a better option. Why don't you want to talk to me? Why did you send me a letter asking me to call about my "contract" and not help me? Did I say the wrong thing unknowingly, or will you only help me if I listen to your offers for iPads and cell service I already have and internet services I don't want?
AT&T has charged me for someone elses service and they were unable or unwilling to correct this. After many calls involving many hours of my time( mostly on hold) I was made aware, during one of my many calls, of something called" Executive Appeal" and given a case number #[redacted]. And an address of 400 Chastian Blvd. Kennesaw, Ga 30144. I sent my letter to this address through the post office certified mail. Today I received the letter back with a not known address. I would like the correct address to send this Exectutive Appeal letter to. Mrs.[redacted]
It first started with my parent that are retired, they are paying way too much for just 2 services of home phone and the slowest internet possible from AT&T. They were paying $96 a month. I told my parent to go with Comcast Xfinity for the same price they can have all 3 services of home phone, internet, and cable TV with a faster internet speed. They agreed and asked me to call AT&T to cancel all their services. After talking to the first agent from AT&T she put me on the phone with the cancellation retention agent, and they began to tell us everything they could to keep us as AT&T customers. Their offer was unbelievably great, possibly too good to be true. They said they would give us a price of $94 for all 3 services of Home phone, internet, and cable TV with a gift card of $300.00 and All these cable channels like HBO, CINE-MAX, HGTV, and all these premium channels, and all 3 for just $89.99 plus tax, which would bring the total to $94.00, mind you, they had also said it was free installation of the cable TV from Direct TV. When the installer showed up to install they tried to charge my parents for the installation. We call to complain to AT&T about that and they fixed that, but we quickly noticed that we didn't have the channels we were promised. ( Strike 1 ). 2 weeks later my parents got a bill for $200.00,(Strike 2 ) apparently for $96 for internet and home phone service plus $94 for Direct TV cable. This is not what we were promised, and would have never accepted these services from AT&T, if that was what they would charge us. We called and canceled and they sent us a box to be able send them the equipment, they never mentioned anything about cancellation fees. We got the box and sent it back thru UPS. They have Now sent us a bill for $400.00 for the cancellation of Direct TV. They have no accountability. We have called multiple times to clear this matter up, and we were told that we would be charged the $400.00 for canceling Direct TV. I complained to a higher up manager, because we were never told anything about canceling charges when we agreed to the services we were promised. The manager told us that he would waive these fees because we were lied to by the retention agent that promised us all 3 services for $94......... Days later, Apparently those charges still stand and have not dropped off my parent AT&T bill. So we called again with another agent saying that the agent was mistaken. These conversations are all recorded and are noted that these charges are not valid, this is what I was told that the agent read to me. The agent continues to stand by those charges. I have spent at least a total of 8 hours thru out the week on the phone with AT&T. I have now given up trying to talk to them to get this resolved. I have come to the conclusion they would say anything to keep us paying those high prices. I will now make my case to NBC investigates.
AT&T is horrible they don't care how loyal you been I've been loyal since 2001 they have horrible customer service they don't work with you in anyway they just tell you there's nothing they can do their website is horrible never works there iPhone app is absolutely horrible they give you Sy Apple phones that only works for a year and don't warrantee them and when you buy a warranty through AT&T you still have to pay $200 for anything that happens to your device it covers nothing like cracked screen falling in the water anything like that etc. they don't work with you or help you in anyway the worse company in the world
I have home service with AT&T including [redacted] Hi def with slimline dish). I purchased a [redacted] receiver ( not hi def because [redacted] does not offer hi def with the automatic antenna) to take with me in my RV. My contract was extended 2 more years and I paid for installation of the new mobile receiver. The installer brought the receiver to my house 11/04/2016. I had purchased a mobile [redacted] automatic antenna (10 inch round dish) ready for the technician to configure the new receiver. The technician said he is not allowed to configure [redacted] receiver to any antenna not owned by [redacted] therefore he configured the receiver to my home [redacted] dish. I took the receiver and my auto dish on a trip in my RV and was unable to obtain a picture on the TV. I called [redacted] and this is when my problems started. I was on the phone for hours and getting nowhere. I was transferred away from technical support to billing twice. The receiver was unable to be configured away from a slimline dish to a 10 inch round dish. No one could assist me in resolving this simple issue. I was sold a receiver that is incomapatable with a mobile, aitomatic dish. Per [redacted] CUSTOMER AGREEMENT 1. OUR SERVICE (2) (g) Mobile Units - We provide service to receiving equipment installed in mobile units such as campers, boats, and other recreational vehicles. I do not understand why [redacted] sells equipment as mobile units when they are unable to activate them onto someone's previous [redacted] service (because they are made by a company other than [redacted] I have spent over 5 hours dealing with this headache without a resolution in sight.
I've been with AT&T for several years now, and their customer service continues to worsen and dwindle by the day, somehow having reached a new low every time I have to call in. If you are reading through these reviews prior to choosing a new wireless service provider, do yourself a favor and go with ANY company other than AT&T; they truly are the worst.
AT&T could not explain to me why my billing services had change from one part of the month to another. I had never been late on my bill nor did I ever have a carry over from month to month. When I decided to add the cell phone component to my bill, all went to HELL. I asked in the very beginning of me added the new service to keep my billing date the same. Of course the representative said absolutely. Now it is at the end of the year and they are telling me because they made the mistake in not keeping the bill the same and because I had to put it back to the original billing date. I will need to pay an additional $298 because of their mistake not mind. Everyone I spoke to can see in my payment history I've been paying the same date since January of 2016 without fail. Now of the change they needed to make due to error on their part I have a bill and it looks like I'm late with my bill. I am so angry and ready to get out of this contract. AT&T is horrible and not willing to make good when it is their error not the costumers. Once I'm able to get out of the contract, I WILL NEVER RETURN!!!!
Well I have been with AT&T since 2011. I have 5 Phones and 2 tablets that are on the NEXT program. Well I had one installment left on those 2 of my phones so I paid those off so I could upgrade my phones and trade the phones in for the Phones Value. Well a week and a half later and I having to drive to the AT&T stores several times over that week and a half because when I call the customer support they have said on several occasions that it has been fixed. When I get there it has not been fixed. Well I wasted a tank of gas for 1 and 2 was on the phone trying to get this stuff fixed spending more time with them then my own family and then they tell me there is nothing we can do. The money has been credited to my account and I have to wait to upgrade my phone another 2 months. Then to top it all off I was told on several occasions that a supervisor would call me back and not once did I receive a call back nor would the customer support allow me to talk to a supervisor. I am on the verge of leaving this company and I have many military veterans and soldiers that are will to leave them as well because they aren't helping a veteran by solving this.
AT&T is unable to assist me in closing my account. I have been out of the country for over a year and my phone was suspended with the intent to stay with AT&T when I returned from the states. My circumstances have changed, and now I want to cancel my service. The problem is I never set up a passcode. It is a measure to improve AT&T's security, which is a good thing, but I have to provide a passcode that I never set up in order to cancel my service.
In order to set up a passcode, they have to send me a validation code over the wireless number or email associated with the account. First, I don't have the phone or SIM in my current location. Second, the email associated with the account has a spelling error and I can't change the email without a passcode.
The customer service representatives have been respectful and understanding of my situation, however, AT&T has not provided me with an alternative means to cancel my service. Meanwhile, I have to pay $80 per month for a phone I am not using.
Absolutely disgusted with this service, it has taken 6 service appointments and I still do not have Internet. I am thoroughly disappointed in the inability of this company to provide the services I have asked for! Terrible!
Naturally I am an advocate for ATT but they have really upset me. I have been with them for a few years and typically don't have any complaints but now I am truly baffled. I spoke with an representative about being charged $85 in restoring fees because my services where disconnected. Which in my opinion in ridiculous and a rip off. Apparently they charge you separately for reconnecting your services. He directed me to call someone and they tell me that its nothing they can do because it wasn't their error. Than I asked her so why would he direct me to you, if he knew there was nothing you all can do. She gave some lame excuse, I told her I was upset and disappointed. They I good bye, she laughed! She literally laughed (I'm guessing she thought I didn't hear her), the only reason why I didn't say anything was because I had to go a meeting and had no time to give her a piece of my mind. I'm really disappointed with ATT and the customer service I received today. For the money you all receive from me monthly I should be treated better than that.
AT& T is TERRIBLE at customer service.
When you finally find a number to call off of their website, the people are not helpful at all.
It is like they don't care about their customers at all.
I have dealt with a field rep named Brian J[redacted], who gave me wrong names & departments when I said I wanted to speak to his supervisors.
No sure why someone would want to trust a company like that.
is impossible to speak to someone live, I hate the recording machine!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\r\nwhen is time for me to pay my bill, they call me anytime of the night and day, but when I want to speak to someone live it is impossible to get thru the answering machine.....
AT&T's customer service is the worst service I have had to deal with. There are so many departments and no one can help you with all of your services. They transfer you around and make you hold for each department. Unfortunately, they have a monopoly in the market for phone/internet/cable service together...so we have to continue to be dissatisfied with the only choice we have.
If your contract is up, good luck in getting better deals. Depending on who answers the phone will depend on how much of a discount they will offer you. AT&T is a very dishonest company with horrible customer service.
Reported a stolen phone so I suspended the service until we could get a new one. The agent helping me said she would recommend blocking it as well so it could only be used for 911 calls. She didn't explain to us that when we got our phone on the 23rd that we wouldn't be able to use it until the 3rd of the next month since we have our payments scheduled on the day we receive our SSD payments. So ATT has one set of "rules" to apply for every individual situation. Yes we hired someone to steal his phone so we could get a new one----NOT. Now he is at home and if I go somewhere he has no way of calling for help or anyone checking in on him. Nice going ATT! Maybe verizon would be a better choice.
We had Direct tv for five years, at the beginning of 2016 we moved and decided to bundle Direct Tv and AT&T internet service. For about 5 months it went smooth. Then I decided to cancel our NFL Sunday ticket prior to the season beginning. Well after that our bill was somehow decombined and our AT&T internet rates skyrocketed. I called in and they were able to combine it again, so I paid my normal bill. Then November 2 we woke up with no tv service! I called and Direct Tv was saying we never paid our bill, even though I had just paid AT&T!! So I ended up paying Direct tv separately because I was beyond done, I paid $192 to Direct TV. After this we decided to cancel our service and go elsewhere. We disconnected our service on 11/17. According to Direct tv I had a zero balance they actually owed us money because we had overpaid. But according to at&t I still owed money. I received my finally bill from at&t it was $145.44(for both a Direct tv and at&t). Then I received another final bill from Direct Tv and it was $-54.41. When I called to ask about it he gentlemen I spoke(believe his name was John?)did a conference call with Direct Tv and they even told him we had a zero balance, he just said well you still have to pay your finally bill and hung up on me. So I called again and spoke to another person which they somewhat cleared up my questioning because he said he last payment I made to at&t/Direct tv was in October BUT I also paid Direct tv Separately in November because my billing was a mess. So other than the internet and Early cancellation fees I don't understand why I still had to pay more money!! I'm sure you guys don't give a crap about this, but I will never use your company for anything! Had you never bought our Direct Tv I'd still be with them!
ATT ran their new lines and broke my sewer line to the street causing overflow and backup of dirty water in house. [redacted] came and cleared initially and now happen again as sewer line broken and blocked
ATT should have been more careful with running their lines. I will see how long it takes to be fixed. House is not habitable due to this hazardous situation and now living in hotel with children. This has caused a real inconvenience
I am glad that they are a telecommunications company, because they are horrible at communications. You cannot reach anyone in the US. It is also very had to even do that because first you have to deal with their virtual assistant. What a nightmare there. They tell you they are doing one thing and then do something else. After several attempts and a lot of time, I finally spoke with someone in the US. After cancelling my service, I was told I would be receiving a check for $15.08 and then received a bill for $14.97 which included a $5 late fee. I had CANCELLED my service, yet was still billed. The next thing I received was a bill for my internet/cable that was upped $50 with no warning or communication about this. They need to get their act together and treat their customers like customers not just a paycheck for them. Get a grip AT&T. Will not ever go back to them.
I can see from reading many others' reviews that my review will be just another one that will get the same old standard response. However, I guess it will help me mentally to send it in. Apparently I am not the only English speaking customer who would like to either use the chat line or, if even possible, talk with a human that can be understood by the American English speaking customers. I understand that AT&T does global business, but is it too much to ask for each different country to have customer service reps that can be understood? I personally find it very disrespectful to AT&T's customers to provide such service. I find it almost impossible to get through to a human rather than a recording and then getting a human I can understand. And, I can almost certainly find better ways to spend my time than having a rep get irritated with me and sometimes talking down to me because I cannot understand but one word out 20. Punching in numbers on the phone is a lot of fun too! What has happened to the integrity of some companies originating in the US that got so rich and powerful off the money of the hard working people? It is sad to have to feel disrespect by companies that you have been faithful customers of for many years. I wish some of the richest, most powerful companies could afford to pay a decent living wage to a few English speaking Americans in order that we could get courteous conversations when we have questions or problems and, additionally, timely service. It is my personal wish that different countries could get customer service from employees from that same county that speak that country's primary language with good clear pronounciation. In addition, I had great difficulty in getting passed the recording voice asking to punch this number and that number and that number. The recording ran a check on my line at least twice when I was not even having trouble with my service, I just needed to ask a question about relocating it. Needless to say, I was very aggravated and frustrated, not that anyone cares.
We ordered ATT U-Verse internet and elected to use our own modem/router after the sales associate confirmed we could do so. The sales associate was not sure how the billing would be handled, so he called someone else from ATT who assured him (and us) that there would be no equipment fee. The sales associate said he was not sure our own modem would be compatible, so we would have to try it when the installation person hooked it up. The installation person hooked it up and it worked just fine. For the next approximately 11 months, we received bills with an equipment fee (approximately $5-$8), which was against the ATT sales person's word. We contacted ATT numerous (about 8-12) times to get refunded. At times (approximately 2-4 times), we contacted ATT for a refund and were refunded only the previous month's equipment fee and assured we would not be billed for equipment again. However, each subsequent bill included the equipment fee. Few of the sales associates understood the problem (most had a strong foreign accent). After talking to an ATT manager, he told us he would not issue a refund until we gave him the model and serial numbers of our modem/router because his system told him we had ATT-owned equipment. However, we do not. Unfortunately, we got rid of our modem/router because we moved to a new address and got a new service provider. The ATT manager's tone was unbelievably arrogant for a customer service department. In fact, the ATT manager told me it is common for people to request fraudulent refunds, so he did not trust the customer. I asked the ATT manager if it was possible for his system to be wrong, and he told us no. The fact he did not even recognize this as a possible error, let alone an error, is concerning. He said my story did not line up with his system, which is true. We even got a letter from ATT telling us to return their equipment, which we never had. After holding for one hour during one of the many phone calls, I finally got to a manager, but then the manager immediately hung up the phone. There are more issues experienced, but I will not venture further. This refund would only have been on the order of less than $100, but we spent about 8 hours on the phone to get only a small portion of the required refund back to us. ATT still owes us a refund.
My business got a letter stating my service contract term will end soon. I called the number. After 15 minutes of hold music, I got a person who asked me yes or no, would I like to hear about more products and services. I said I just want to renew my service contract and see if I could lower my bill. She told me to say yes or no, so I said no. She gave me the price to renew. I told her it was expensive for a fax line we use a few times a month, can I get a better plan. I guess because I said no, she could not help me. She told me to call the phone number for plans on my phone bill. So I did. A computer voice told me he understood full sentences and asked me what I needed. I said I needed to talk to somebody about my plan and service. After repeating that 4 times, he told me to hold. It has been over 15 minutes, and I've hung up because I have work to do and I've kept this line tied up for a very long time with absolutely nothing accomplished. I have 4 locations and a home with phone services, and a business package with cell phones. I HATE dealing with AT&T, and would love to find a better option. Why don't you want to talk to me? Why did you send me a letter asking me to call about my "contract" and not help me? Did I say the wrong thing unknowingly, or will you only help me if I listen to your offers for iPads and cell service I already have and internet services I don't want?
AT&T has charged me for someone elses service and they were unable or unwilling to correct this. After many calls involving many hours of my time( mostly on hold) I was made aware, during one of my many calls, of something called" Executive Appeal" and given a case number #[redacted]. And an address of 400 Chastian Blvd. Kennesaw, Ga 30144. I sent my letter to this address through the post office certified mail. Today I received the letter back with a not known address. I would like the correct address to send this Exectutive Appeal letter to. Mrs.[redacted]
It first started with my parent that are retired, they are paying way too much for just 2 services of home phone and the slowest internet possible from AT&T. They were paying $96 a month. I told my parent to go with Comcast Xfinity for the same price they can have all 3 services of home phone, internet, and cable TV with a faster internet speed. They agreed and asked me to call AT&T to cancel all their services. After talking to the first agent from AT&T she put me on the phone with the cancellation retention agent, and they began to tell us everything they could to keep us as AT&T customers. Their offer was unbelievably great, possibly too good to be true. They said they would give us a price of $94 for all 3 services of Home phone, internet, and cable TV with a gift card of $300.00 and All these cable channels like HBO, CINE-MAX, HGTV, and all these premium channels, and all 3 for just $89.99 plus tax, which would bring the total to $94.00, mind you, they had also said it was free installation of the cable TV from Direct TV. When the installer showed up to install they tried to charge my parents for the installation. We call to complain to AT&T about that and they fixed that, but we quickly noticed that we didn't have the channels we were promised. ( Strike 1 ). 2 weeks later my parents got a bill for $200.00,(Strike 2 ) apparently for $96 for internet and home phone service plus $94 for Direct TV cable. This is not what we were promised, and would have never accepted these services from AT&T, if that was what they would charge us. We called and canceled and they sent us a box to be able send them the equipment, they never mentioned anything about cancellation fees. We got the box and sent it back thru UPS. They have Now sent us a bill for $400.00 for the cancellation of Direct TV. They have no accountability. We have called multiple times to clear this matter up, and we were told that we would be charged the $400.00 for canceling Direct TV. I complained to a higher up manager, because we were never told anything about canceling charges when we agreed to the services we were promised. The manager told us that he would waive these fees because we were lied to by the retention agent that promised us all 3 services for $94......... Days later, Apparently those charges still stand and have not dropped off my parent AT&T bill. So we called again with another agent saying that the agent was mistaken. These conversations are all recorded and are noted that these charges are not valid, this is what I was told that the agent read to me. The agent continues to stand by those charges. I have spent at least a total of 8 hours thru out the week on the phone with AT&T. I have now given up trying to talk to them to get this resolved. I have come to the conclusion they would say anything to keep us paying those high prices. I will now make my case to NBC investigates.
AT&T is horrible they don't care how loyal you been I've been loyal since 2001 they have horrible customer service they don't work with you in anyway they just tell you there's nothing they can do their website is horrible never works there iPhone app is absolutely horrible they give you S
y Apple phones that only works for a year and don't warrantee them and when you buy a warranty through AT&T you still have to pay $200 for anything that happens to your device it covers nothing like cracked screen falling in the water anything like that etc. they don't work with you or help you in anyway the worse company in the world
I have home service with AT&T including [redacted] Hi def with slimline dish). I purchased a [redacted] receiver ( not hi def because [redacted] does not offer hi def with the automatic antenna) to take with me in my RV. My contract was extended 2 more years and I paid for installation of the new mobile receiver. The installer brought the receiver to my house 11/04/2016. I had purchased a mobile [redacted] automatic antenna (10 inch round dish) ready for the technician to configure the new receiver. The technician said he is not allowed to configure [redacted] receiver to any antenna not owned by [redacted] therefore he configured the receiver to my home [redacted] dish. I took the receiver and my auto dish on a trip in my RV and was unable to obtain a picture on the TV. I called [redacted] and this is when my problems started. I was on the phone for hours and getting nowhere. I was transferred away from technical support to billing twice. The receiver was unable to be configured away from a slimline dish to a 10 inch round dish. No one could assist me in resolving this simple issue. I was sold a receiver that is incomapatable with a mobile, aitomatic dish. Per [redacted] CUSTOMER AGREEMENT 1. OUR SERVICE (2) (g) Mobile Units - We provide service to receiving equipment installed in mobile units such as campers, boats, and other recreational vehicles. I do not understand why [redacted] sells equipment as mobile units when they are unable to activate them onto someone's previous [redacted] service (because they are made by a company other than [redacted] I have spent over 5 hours dealing with this headache without a resolution in sight.