Dear ***I am sorry you had to return your orderi am showing you spoke to *** in customer service who issued you a prepaid return label and we received the merchandise back on 6/Your order was refunded in full on 6/Let me know if you need anything elseThank
You*** ***Abe's of Maine*** *** *** *** ***
[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and while they did honor the price listed on their website, my research after the fact shows that this is a common business practice with this companyI consider this issue closed, but only after their standard operating procedure bait-and-switch necessitated this complaint Treat your customers with respect and stop this nonsense!
Regards, *** ***
I wanted to update the status of this fileI received this email today
containing the warranty numberNo contact or web linkBut I guess ill find thatThanks for the helpThey responded to none of my emailsNo mention of the Revdex.com complaintNo email in spam folder I checked everyday for a responseThanks
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Abe’s of Maine does not stand behind the products they sell or their warrantiesI bought a Canon 5D Mark III Digital SLR and a 2-year warranty that was supposed to cover everything but malicious damage and losing the camera The camera was used extensively around water, but was not dropped in the waterIt started working poor, so we took it to an authorized dealer who said there was moisture inside and could not be fixedI contact Abe’s warranty company, New Leaf, and explained the camera was not dropped in the water but there is moisture damage New Leaf said the camera was not covered, had I dropped in the water it would have been covered; but since I was truthful and explained it was used around water New Leaf would not honor the warrantyI then contact Abe’s of Maine and Lisa, the Customer Service Manager, said they would “make this right”After trying for several months for Abe’s to cover the warranty and “make it right”, Abe’s offered to give me back what I paid for the warranty, I don’t want the warranty payment back; that would be like paying car insurance and when you need the insurance they give you your premium back with no coverage Wednesday, October 24, Abe’s of Main offered to SELL me a camera at a discount I don’t want to buy another camera from Abe’s, I want the camera replaced under the warrantyI first contact New leaf and Abe’s in July and four months later I am still trying to get Abe’s to do the right thing and honor the warranty I purchased on the camera from them
Ordered a Canon camera body from this company They called and tried to tell me I ordered the Japanese version and if I wanted the American version it was $more The guy kept saying he had to talk to his manager and came back with a couple bucks off I told him I wanted to cancel the order because it said nowhere on the website that it was a Japanese version He then told me he would charge a 20% restocking fee and telling me that I was an it
This company needs to be shut down A total scam of a company Bait and switch I would give them the worst negative rating possible Had to give one star just to file a complaint and review but they aren't even worth that
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Abes of Maine went above and beyond to help me out with the case, it is now resolved and I am very pleased with them and all that they did
Regards,
*** ***
I purchased a Tamron 150-600mm lense from Abe's of Maine (Westpark Electronics)I researched this lens thoroughly and read through all their terms of service, product specifications, and Q&A, no where on their website nor the product page does it explain that the manufacturer's warranty is Void because they are not an authorized dealer When contacting the Manufacturer they claim the product is a 'grey market' product I called Abe's of Maine and explained my dilemma of this lens malfunctioning after only months and they said someone called me to tell me this product wasn't under warranty by the manufacturer before they shipped it No one called me to inform me of this or I wouldn't have purchased the lens Now I have a $lens that has no warranty and doesn't work They have advertising on their page showing you can purchase an extended warranty after the manufacturer's warranty ends, of which there is none
I ordered a USA model new camera but was delivered a grey market camera with no manufacture warranty and was not a USA modelThere were parts missing that would have been included if I had received a new USA model *** cameraI should not have to lose money on a bait and switch, borderline fraudulent purchaseI want a full refund
We received microwaves that were delivered through Abe's of MaineConcealed damage was discovered on two of the microwaves after receiving the deliveryWe contacted Abe's of Maine and sent pictures of the concealed damage to get reimbursement or replacement but they have been more or less unresponsive
Abe's of Maine uses the classic bait and switch They advertise a price that is much lower than the overall market, but don't disclose that is a non-U.Sproduct After placing the order, you have to talk to Jeff who informs you that the model you ordered only works with 230V If you want the 120V (U.S.) model, it is several hundred dollars more The is for an ** *** ***
I ordered a camera body, the 1Dxmii on December 19th, 2016, it's been almost a month and the order hasn't been processedThey refuse to respond to the multiple emails that I have sent to customer service over the course of this time
As soon as this order was complete I would have purchased more from them, as a Military member in the Army I don't have investors funding my operations, I simply come out of pocket with what little I have as a low-paid e-
Samsung UN75J75-Inch Class Full HD 1080p Smart LED TV - Jeff tried to upsell me from a commercial model to a consumer modelI was having it professionally installed and called my installation expert who contacted Samsung who said that was falseThis is a consumer modelFree shipping is not freeYou receive an initial invoice with free shipping and you get an email to call Jeff to confirm your orderJeff informed me I had to pay freight insurance of several hundred dollarsThat is not free shipping
HiThe customer was never charged for this order and was cancelled as per his requestNo refund is dueIf the customer wishes to replace the order he can email me directly I can reinstate the order and ship it right away.Thank You*** ***West Park Electronicsdba Abe's of
Maine*** *** *** *** ***
***
Frank from Abes of
Maine went out of his way to fix the problem that another employee madeI would like to withdraw my complaintI was impress with the way *** handled the situation
Thanks!*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Purchased a Canon 7D mark ii Website said came with charger and batteryWithin the hour, customer service called me to sell me the battery and chargerTold a Mr.S*** that it came with the productWe both looked at the website, saw the listing and told it was a mistake, that battery and charger were not includedBattery and charger was removed from website immediately Bait and switch tactic Will never shop with them again Called three times to speak with manager, would not return my call
Absolutely stay away from Abe's of Maine!
This company is notorious for doing what's called "The Bait & Switch" which involves showing an item, in this case I was interested in the LG 55C6P OLED TV, they had it at a really good price
So I placed an order, I only found this site because of a coworker told me about itI suddenly got a suspicion (unfortunately after) and I did a quick google search on the companyThey are awful, and how they can do this legally is beyond me
Unfortunately I did this on the weekend so I had to wait two days before I could call them up and cancelI was also waiting for that email everyone gets that says they need to call
Well, Monday morning I get that famous email saying I need to call about this order and ask for this guy name Ted
I knew instantly they were doing to tell me that they wanted to confirm my order for the European version of this TV
Of course there is absolutely NOTHING on their website that leads anyone to believe that they are ordering anything outside the United States, and that if you want the US version of this TV or this camera then it'll cost you moreIf you choose not to cancel, and not to pay more then your order will go into the abyss and you'll never see it again because it'll be delayed, or it's on back order
So I called them up, the girl was of course hesitant to cancel and said she doesn't know anything about these complaints or the bait & switch I told them what would happen
Don't buy from these people!
I was bait and switched by this company and paid the extra money for filters and a warrantyA year later I just went to send in the lens to Nikon for repair and was told it was a gray market lens and now Nikon won't even look at it, let alone repair itThe company will not answer their phone and now it is too late to dispute the charge with my bankDO NOT BUY FROM THEM, I should've looked into reviews a bit more before buying, Now I am $out and stuck with a lens I cannot use
** *** called customer service on 2/and spoke to *** He requested to return the lensWe issued ** *** We informed *** *** upon receipt back of the lens we would issue a full refundWe have not received the merchandise back yetA copy of the email that was
emailed yesterday to ** *** is attached.Thank You*** ***Westpark Electronicsdba Abe's of Maine*** *** ***
Dear ***I am sorry you had to return your orderi am showing you spoke to *** in customer service who issued you a prepaid return label and we received the merchandise back on 6/Your order was refunded in full on 6/Let me know if you need anything elseThank
You*** ***Abe's of Maine*** *** *** *** ***
[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and while they did honor the price listed on their website, my research after the fact shows that this is a common business practice with this companyI consider this issue closed, but only after their standard operating procedure bait-and-switch necessitated this complaint Treat your customers with respect and stop this nonsense!
Regards, *** ***
I wanted to update the status of this fileI received this email today
containing the warranty numberNo contact or web linkBut I guess ill find thatThanks for the helpThey responded to none of my emailsNo mention of the Revdex.com complaintNo email in spam folder I checked everyday for a responseThanks
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Abe’s of Maine does not stand behind the products they sell or their warrantiesI bought a Canon 5D Mark III Digital SLR and a 2-year warranty that was supposed to cover everything but malicious damage and losing the camera The camera was used extensively around water, but was not dropped in the waterIt started working poor, so we took it to an authorized dealer who said there was moisture inside and could not be fixedI contact Abe’s warranty company, New Leaf, and explained the camera was not dropped in the water but there is moisture damage New Leaf said the camera was not covered, had I dropped in the water it would have been covered; but since I was truthful and explained it was used around water New Leaf would not honor the warrantyI then contact Abe’s of Maine and Lisa, the Customer Service Manager, said they would “make this right”After trying for several months for Abe’s to cover the warranty and “make it right”, Abe’s offered to give me back what I paid for the warranty, I don’t want the warranty payment back; that would be like paying car insurance and when you need the insurance they give you your premium back with no coverage Wednesday, October 24, Abe’s of Main offered to SELL me a camera at a discount I don’t want to buy another camera from Abe’s, I want the camera replaced under the warrantyI first contact New leaf and Abe’s in July and four months later I am still trying to get Abe’s to do the right thing and honor the warranty I purchased on the camera from them
Ordered a Canon camera body from this company They called and tried to tell me I ordered the Japanese version and if I wanted the American version it was $more The guy kept saying he had to talk to his manager and came back with a couple bucks off I told him I wanted to cancel the order because it said nowhere on the website that it was a Japanese version He then told me he would charge a 20% restocking fee and telling me that I was an i
t
This company needs to be shut down A total scam of a company Bait and switch I would give them the worst negative rating possible Had to give one star just to file a complaint and review but they aren't even worth that
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Abes of Maine went above and beyond to help me out with the case, it is now resolved and I am very pleased with them and all that they did
Regards,
*** ***
I purchased a Tamron 150-600mm lense from Abe's of Maine (Westpark Electronics)I researched this lens thoroughly and read through all their terms of service, product specifications, and Q&A, no where on their website nor the product page does it explain that the manufacturer's warranty is Void because they are not an authorized dealer When contacting the Manufacturer they claim the product is a 'grey market' product I called Abe's of Maine and explained my dilemma of this lens malfunctioning after only months and they said someone called me to tell me this product wasn't under warranty by the manufacturer before they shipped it No one called me to inform me of this or I wouldn't have purchased the lens Now I have a $lens that has no warranty and doesn't work They have advertising on their page showing you can purchase an extended warranty after the manufacturer's warranty ends, of which there is none
I ordered a USA model new camera but was delivered a grey market camera with no manufacture warranty and was not a USA modelThere were parts missing that would have been included if I had received a new USA model *** cameraI should not have to lose money on a bait and switch, borderline fraudulent purchaseI want a full refund
We received microwaves that were delivered through Abe's of MaineConcealed damage was discovered on two of the microwaves after receiving the deliveryWe contacted Abe's of Maine and sent pictures of the concealed damage to get reimbursement or replacement but they have been more or less unresponsive
2nd order with company Abes of MaineWho has been reported of having bad business practices?
Abe's of Maine uses the classic bait and switch They advertise a price that is much lower than the overall market, but don't disclose that is a non-U.Sproduct After placing the order, you have to talk to Jeff who informs you that the model you ordered only works with 230V If you want the 120V (U.S.) model, it is several hundred dollars more The is for an ** *** ***
I ordered a camera body, the 1Dxmii on December 19th, 2016, it's been almost a month and the order hasn't been processedThey refuse to respond to the multiple emails that I have sent to customer service over the course of this time
As soon as this order was complete I would have purchased more from them, as a Military member in the Army I don't have investors funding my operations, I simply come out of pocket with what little I have as a low-paid e-
Samsung UN75J75-Inch Class Full HD 1080p Smart LED TV - Jeff tried to upsell me from a commercial model to a consumer modelI was having it professionally installed and called my installation expert who contacted Samsung who said that was falseThis is a consumer modelFree shipping is not freeYou receive an initial invoice with free shipping and you get an email to call Jeff to confirm your orderJeff informed me I had to pay freight insurance of several hundred dollarsThat is not free shipping
HiThe customer was never charged for this order and was cancelled as per his requestNo refund is dueIf the customer wishes to replace the order he can email me directly I can reinstate the order and ship it right away.Thank You*** ***West Park Electronicsdba Abe's of
Maine*** *** *** *** ***
***
Frank from Abes of
Maine went out of his way to fix the problem that another employee madeI would like to withdraw my complaintI was impress with the way *** handled the situation
Thanks!*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Purchased a Canon 7D mark ii Website said came with charger and batteryWithin the hour, customer service called me to sell me the battery and chargerTold a Mr.S*** that it came with the productWe both looked at the website, saw the listing and told it was a mistake, that battery and charger were not includedBattery and charger was removed from website immediately Bait and switch tactic Will never shop with them again Called three times to speak with manager, would not return my call
Absolutely stay away from Abe's of Maine!
This company is notorious for doing what's called "The Bait & Switch" which involves showing an item, in this case I was interested in the LG 55C6P OLED TV, they had it at a really good price
So I placed an order, I only found this site because of a coworker told me about itI suddenly got a suspicion (unfortunately after) and I did a quick google search on the companyThey are awful, and how they can do this legally is beyond me
Unfortunately I did this on the weekend so I had to wait two days before I could call them up and cancelI was also waiting for that email everyone gets that says they need to call
Well, Monday morning I get that famous email saying I need to call about this order and ask for this guy name Ted
I knew instantly they were doing to tell me that they wanted to confirm my order for the European version of this TV
Of course there is absolutely NOTHING on their website that leads anyone to believe that they are ordering anything outside the United States, and that if you want the US version of this TV or this camera then it'll cost you moreIf you choose not to cancel, and not to pay more then your order will go into the abyss and you'll never see it again because it'll be delayed, or it's on back order
So I called them up, the girl was of course hesitant to cancel and said she doesn't know anything about these complaints or the bait & switch I told them what would happen
Don't buy from these people!
I was bait and switched by this company and paid the extra money for filters and a warrantyA year later I just went to send in the lens to Nikon for repair and was told it was a gray market lens and now Nikon won't even look at it, let alone repair itThe company will not answer their phone and now it is too late to dispute the charge with my bankDO NOT BUY FROM THEM, I should've looked into reviews a bit more before buying, Now I am $out and stuck with a lens I cannot use
** *** called customer service on 2/and spoke to *** He requested to return the lensWe issued ** *** We informed *** *** upon receipt back of the lens we would issue a full refundWe have not received the merchandise back yetA copy of the email that was
emailed yesterday to ** *** is attached.Thank You*** ***Westpark Electronicsdba Abe's of Maine*** *** ***