They need to update the whitepages removal process , so individuals or businesses can...
quickly Better resolve the removal request on their companies sites quickly and more efficient. Some people are elderly and just like handicapp accessible does apply to online companies as well . My son [redacted] mentioned this for me to write. Thanks Revdex.com...Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I do see that we responded to Ms. [redacted] on October 14th letting her know that the information has been removed. She then emailed us back providing a screenshot of [redacted] search results, which we informed her know it takes search engines time to index their results to remove any outdated or invalid...
links, which usually takes about 30 days to take effect. If for any reason she wants this expedited or if has been longer than 30 days, she will need to contact the search engine directly.
Whitepages.com is a free website. Information published on Whitepages comes from a broad variety of publicly available information sources and third party data suppliers. For a detailed description of our data sources, visit Help. In addition to results available for free, we offer search results through sponsored links. These search results are not provided or controlled by Whitepages. A good way to think about “sponsored links” is that these results are like search engine (e.g. Google, Yahoo, Bing) results. When you look for information through a search engine, the results are not provided or controlled by them, the information is from other companies. Our “sponsored links” are exactly like that. To learn more about or remove information from sponsored links, you will need to contact that company directly (again, it’s not us). Simply follow the links in the “sponsored links” to visit the advertiser’s website and contact them directly. We apologize for any confusion about search results and “sponsored links” on Whitepages. Keep an eye out for the word “sponsored” to determine if the information is coming from us or through an advertisement.
Our records show that our 29.95 membership was purchased on May 18th. From there, that subscription was never cancelled, and as such recurred for consecutive payment periods.Unfortunately, our terms of service prevent us from providing refunds for charges made outside a 30 day period. However, we...
have cancelled your account and the most recent charge of 29.95 has been refunded. You can visit our terms of service for more information regarding the re-occurring nature of our subscriptions.
Our apologies for any confusion.
I do see that Ms. [redacted] has provided us with screenshots to the listing she is trying to have removed, but unfortunately we had not yet reached her email to see the additional information that has been provided. Ms. [redacted] emailed into Whitepages.com and expressed that she was having difficult finding...
the URL to remove information from our site. We did reply to her information on how to find the URL and also informed her that if she was seeing information on one of our other websites, www.premium.whitepages.com, she would want to follow a separate set of instructions on that website directly. It appears that Ms. [redacted] is still trying to follow the instructions on Whitepages.com for a different website, which is why she is receiving an error message during the removal process. Per Ms. [redacted] request, we have removed her information from Whitepages Premium and it will be removed from the site within 24 hours.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hi [redacted],Whitepages respects your wishes in controlling how your information is displayed. We previously found and removed any contact information associated with the persons included in your request and these data profiles should no longer appear through our services. Please note that...
Whitepages is not the only company that publishes contact information online. If privacy is your main concern, I recommend searching for other websites that may potentially publish personal details.
Complaint: [redacted]I am rejecting this response because: Please thoroughly re-review my complaint, again I was told months ago that my information would be deleted and cycled off all directory and title pages, my resolution essentially is that my name is removed from all directory and title pages/urls. I listed the pages/url containing my name in the complaint.
Excluding superpages, if you removed all of my information, my name would be removed TOTALLY from all of your title/directory pages, my name still exists on those websites that I listed in my original complaint, see the attached example.
I am having trouble finding a listing for Jennifer [redacted] at [redacted] If Ms. [redacted] is still seeing this information being listed on Whitepages Premium, please provide to us the URL or the exact name, address and phone number that is listed so we can better assist and get...
thank you!!Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Whitepages respects your wishes in controlling how your information is displayed. It looks like your request has already been processed and we've found and removed any contact information associated with the persons included in your request. You should have already received a confirmation email and...
within 24 hours, these data profiles should no longer appear through our services.PLEASE NOTE: Even though this data has been removed from our current database, Whitepages occasionally updates its records with new information. We make efforts to identify whether new information is associated with a prior listing before publishing it. In some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info.We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being published. If you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.premium.whitepages.com/hc/en-us/articles/[redacted]-How-d...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live site. If the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the page. You will need to follow up with the search engine provider to remove this cached information.
Complaint: [redacted]I am rejecting this response because:
According to your statement the 411.com AND switchboard.com lists are “are only a registry of names within the U.S. and Canada”, I am requesting that my name be removed from that registry. I understand that base on what you have written there is no data behind it, therefore remove my name from your registry/database.Sincerely,[redacted]
I apologize for the delay in our response. I do see that we received Mr. [redacted] first email September 29th and his second on October 6th. Per Mr. [redacted] request, I have removed this information from our websites and it will take effect immediately. We get our information for people search results...
from a broad variety of publicly available information sources and third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future, so we encourage users to visit our website periodically.
Hello [redacted],This is Steven with the Whitepages Customer Care Team, and I wanted to follow up with you regarding your request for assistance with your account.After reviewing your account, it appears that the cancellation process was started, but never completed. As you say, you only performed one...
search, so I will be happy to issue refunds for the time billed where our services were not used.Your request to stop future billing has been completed, and we've refunded some of the previous charges on your account. You should see no additional charges from the account associated with your email address at this point.Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:- $40.00Access to the Premium Membership will end immediately, as funds have been returned to you. Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.
I was able to locate an account that matches your email address. It looks like a purchase was made on March 16th for our 19.95 recurring membership. From there, it seems that account wasn't cancelled until the 17th of this month. Any charges past that initial one would be because the membership was...
recurring. It seems that as a result of direct email correspondence with one of our agents, the most recent charge of 19.95 was refunded, and the account was cancelled. No further charges will be made. The refund should be returned within 72 hours.
I had to contact the Revdex.com to have white pages to...
remove my information, but if that's what people have to do then I did the right thing. Consumers need to Google their home numbers and cell numbers, you will find out how these companies and crooks in the world violate your privacy and children's privacy by illegally advertising, tracking , snooping and illegally listening in on your conversation, reading your text messages , send you spam texts to collect what you press or type, keystroke recorder texts, a criminal specialist IT CIS Team has verified this, I'm in law Enforcement. Thanks and glad to help put an end to these criminal network organizations .Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Pursuant to the agreed resolution, as stated previously I nor [redacted] am unable to opt opt; here is the information you have requested:- The exact URL in which your information is contained - http://www.whitepages.com/name/[redacted]/NC - The full name as it appears on the listing - [redacted]- The phone number as it appears on the listing - does not show a phone number, see the previous screen prints - The address as it appears on the listing - lives in [redacted]w Spring, NCUpon receiving that information, I will find all associating listings and remove them from the site. [redacted]PLEASE READ [redacted] I '[redacted]' AS SHOWING AS RELATED TO [redacted], please remove my name from the association and from your database.
Sincerely,
[redacted]
There is unfortunately no way for us to guarantee a permanent removal from Whitepages.com. We do not have that functionality available. We do our best to try and keep information from returning to the site, but if we receive information altered then what we originally had on the site, it is possible for that to get posted. I am sorry for any inconvenience, but again, we are unable to guarantee and provide a permanent removal.
We have located the data in question, and have removed it from our listings. Please allow up to 24 hours for that suppression to propagate through our system. If further concerns arise, please let us know at [email protected]
I was able to locate your account, and according to our records here is what occurred:Our 19.95 membership was purchased on August 17th. At this time we do not have any one-time use memberships. Since the account was not cancelled, per our terms of service the membership then recurred on September...
17th for another 19.95. From your call in to our customer service team, that second charge of 19.95 was then refunded on the 26th, and instead a charge of 9.95 was made (this was the swap from our 19.95 plan to our 9.95 plan).In total, the only charges remaining are:
-one charge of 19.95
-one charge of 19.95
I do see on your statement where there are 2 charges of 19.95; however, one of those charges has been refunded. It can take up to 72 hours for the refund to be processed by your payment provider. If you are still not seeing that refund within the next few days, I recommend you speak with your bank, as they will have better information regarding how that refund is being processed.We hope that answers all questions. Thank you for contacting Whitepages.
They need to update the whitepages removal process , so individuals or businesses can...
quickly Better resolve the removal request on their companies sites quickly and more efficient. Some people are elderly and just like handicapp accessible does apply to online companies as well . My son [redacted] mentioned this for me to write. Thanks Revdex.com...Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I do see that we responded to Ms. [redacted] on October 14th letting her know that the information has been removed. She then emailed us back providing a screenshot of [redacted] search results, which we informed her know it takes search engines time to index their results to remove any outdated or invalid...
links, which usually takes about 30 days to take effect. If for any reason she wants this expedited or if has been longer than 30 days, she will need to contact the search engine directly.
Whitepages.com is a free website. Information published on Whitepages comes from a broad variety of publicly available information sources and third party data suppliers. For a detailed description of our data sources, visit Help. In addition to results available for free, we offer search results through sponsored links. These search results are not provided or controlled by Whitepages. A good way to think about “sponsored links” is that these results are like search engine (e.g. Google, Yahoo, Bing) results. When you look for information through a search engine, the results are not provided or controlled by them, the information is from other companies. Our “sponsored links” are exactly like that. To learn more about or remove information from sponsored links, you will need to contact that company directly (again, it’s not us). Simply follow the links in the “sponsored links” to visit the advertiser’s website and contact them directly. We apologize for any confusion about search results and “sponsored links” on Whitepages. Keep an eye out for the word “sponsored” to determine if the information is coming from us or through an advertisement.
Our records show that our 29.95 membership was purchased on May 18th. From there, that subscription was never cancelled, and as such recurred for consecutive payment periods.Unfortunately, our terms of service prevent us from providing refunds for charges made outside a 30 day period. However, we...
have cancelled your account and the most recent charge of 29.95 has been refunded. You can visit our terms of service for more information regarding the re-occurring nature of our subscriptions.
Our apologies for any confusion.
I do see that Ms. [redacted] has provided us with screenshots to the listing she is trying to have removed, but unfortunately we had not yet reached her email to see the additional information that has been provided. Ms. [redacted] emailed into Whitepages.com and expressed that she was having difficult finding...
the URL to remove information from our site. We did reply to her information on how to find the URL and also informed her that if she was seeing information on one of our other websites, www.premium.whitepages.com, she would want to follow a separate set of instructions on that website directly. It appears that Ms. [redacted] is still trying to follow the instructions on Whitepages.com for a different website, which is why she is receiving an error message during the removal process. Per Ms. [redacted] request, we have removed her information from Whitepages Premium and it will be removed from the site within 24 hours.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hi [redacted],Whitepages respects your wishes in controlling how your information is displayed. We previously found and removed any contact information associated with the persons included in your request and these data profiles should no longer appear through our services. Please note that...
Whitepages is not the only company that publishes contact information online. If privacy is your main concern, I recommend searching for other websites that may potentially publish personal details.
Complaint: [redacted]I am rejecting this response because: Please thoroughly re-review my complaint, again I was told months ago that my information would be deleted and cycled off all directory and title pages, my resolution essentially is that my name is removed from all directory and title pages/urls. I listed the pages/url containing my name in the complaint.
Excluding superpages, if you removed all of my information, my name would be removed TOTALLY from all of your title/directory pages, my name still exists on those websites that I listed in my original complaint, see the attached example.
Sincerely,[redacted]
I am having trouble finding a listing for Jennifer [redacted] at [redacted] If Ms. [redacted] is still seeing this information being listed on Whitepages Premium, please provide to us the URL or the exact name, address and phone number that is listed so we can better assist and get...
the information removed from the site.
thank you!!Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Whitepages respects your wishes in controlling how your information is displayed. It looks like your request has already been processed and we've found and removed any contact information associated with the persons included in your request. You should have already received a confirmation email and...
within 24 hours, these data profiles should no longer appear through our services.PLEASE NOTE: Even though this data has been removed from our current database, Whitepages occasionally updates its records with new information. We make efforts to identify whether new information is associated with a prior listing before publishing it. In some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info.We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being published. If you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.premium.whitepages.com/hc/en-us/articles/[redacted]-How-d...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live site. If the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the page. You will need to follow up with the search engine provider to remove this cached information.
Complaint: [redacted]I am rejecting this response because:
According to your statement the 411.com AND switchboard.com lists are “are only a registry of names within the U.S. and Canada”, I am requesting that my name be removed from that registry. I understand that base on what you have written there is no data behind it, therefore remove my name from your registry/database.Sincerely,[redacted]
I apologize for the delay in our response. I do see that we received Mr. [redacted] first email September 29th and his second on October 6th. Per Mr. [redacted] request, I have removed this information from our websites and it will take effect immediately. We get our information for people search results...
from a broad variety of publicly available information sources and third party data suppliers. For a description of our information sources, please visit our Help section. It is possible for new information to be added in the future, so we encourage users to visit our website periodically.
Hello [redacted],This is Steven with the Whitepages Customer Care Team, and I wanted to follow up with you regarding your request for assistance with your account.After reviewing your account, it appears that the cancellation process was started, but never completed. As you say, you only performed one...
search, so I will be happy to issue refunds for the time billed where our services were not used.Your request to stop future billing has been completed, and we've refunded some of the previous charges on your account. You should see no additional charges from the account associated with your email address at this point.Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:- $40.00Access to the Premium Membership will end immediately, as funds have been returned to you. Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.
I was able to locate an account that matches your email address. It looks like a purchase was made on March 16th for our 19.95 recurring membership. From there, it seems that account wasn't cancelled until the 17th of this month. Any charges past that initial one would be because the membership was...
recurring. It seems that as a result of direct email correspondence with one of our agents, the most recent charge of 19.95 was refunded, and the account was cancelled. No further charges will be made. The refund should be returned within 72 hours.
I had to contact the Revdex.com to have white pages to...
remove my information, but if that's what people have to do then I did the right thing. Consumers need to Google their home numbers and cell numbers, you will find out how these companies and crooks in the world violate your privacy and children's privacy by illegally advertising, tracking , snooping and illegally listening in on your conversation, reading your text messages , send you spam texts to collect what you press or type, keystroke recorder texts, a criminal specialist IT CIS Team has verified this, I'm in law Enforcement. Thanks and glad to help put an end to these criminal network organizations .Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Pursuant to the agreed resolution, as stated previously I nor [redacted] am unable to opt opt; here is the information you have requested:- The exact URL in which your information is contained - http://www.whitepages.com/name/[redacted]/NC - The full name as it appears on the listing - [redacted]- The phone number as it appears on the listing - does not show a phone number, see the previous screen prints - The address as it appears on the listing - lives in [redacted]w Spring, NCUpon receiving that information, I will find all associating listings and remove them from the site. [redacted]PLEASE READ [redacted] I '[redacted]' AS SHOWING AS RELATED TO [redacted], please remove my name from the association and from your database.
Sincerely,
[redacted]
There is unfortunately no way for us to guarantee a permanent removal from Whitepages.com. We do not have that functionality available. We do our best to try and keep information from returning to the site, but if we receive information altered then what we originally had on the site, it is possible for that to get posted. I am sorry for any inconvenience, but again, we are unable to guarantee and provide a permanent removal.
We have located the data in question, and have removed it from our listings. Please allow up to 24 hours for that suppression to propagate through our system. If further concerns arise, please let us know at [email protected]
I was able to locate your account, and according to our records here is what occurred:Our 19.95 membership was purchased on August 17th. At this time we do not have any one-time use memberships. Since the account was not cancelled, per our terms of service the membership then recurred on September...
17th for another 19.95. From your call in to our customer service team, that second charge of 19.95 was then refunded on the 26th, and instead a charge of 9.95 was made (this was the swap from our 19.95 plan to our 9.95 plan).In total, the only charges remaining are:
-one charge of 19.95
-one charge of 19.95
I do see on your statement where there are 2 charges of 19.95; however, one of those charges has been refunded. It can take up to 72 hours for the refund to be processed by your payment provider. If you are still not seeing that refund within the next few days, I recommend you speak with your bank, as they will have better information regarding how that refund is being processed.We hope that answers all questions. Thank you for contacting Whitepages.