I am sorry that Mr*** is having trouble getting his information removed from Whitepages.comWe do have our users create an account on Whitepages in order to better help them manage their information and verify the userThe account requires someone to provide a valid phone number and email
address, we do not request any additional informationFor majority of listings on our site, the phone number is already listedIf Mr*** does not wish to follow these steps, he can request for Whitepages to remove the information on his behalfWe will need the full name, address and phone number - exactly as it is listed on the siteIf Whitepages removes the information on the behalf of the user, they will want to periodically check the site to ensure that it does not returnWithout the listing being claimed by an individual, it is possible that it may be re listedAgain, we would be happy to remove it for Mr***, but we will need the name, address and phone number - exactly as it appears on the site
If information has been removed from Whitepages, the links that are displayed in search results will take you to a page that states there was no profile found.When information changes online, it takes search engines time to index their results to remove any outdated or invalid links, which usually takes about daysIf for any reason a user wants this expedited or if it has been longer than days, they will need to contact the search engine directly
In regards to the phone number *** still being displayed on Whitepages.comWe offer users the ability to suppress reverse phone search results that include a name and/or address. We do not suppress search results that show only a city, state and line type, since those results are generally based on the area code of the phone numberSince city/state/line type information is not directly associated with a person, that information is not suppressed in response to a removal request
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I am sorry that Mr*** would ever feel that we would refuse to process a removal or require him to pay to have information edited/removedThe business information that appears on Whitepages.com is all provided to us by another companyIn order to have information removed, we generally have to
refer users to another company to take care of it from the sourceThis particular listing is being provided to us by a company called Infogroup and their website is www.expressupdate.comPlease go to that website to have this information updated or removed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***I am rejecting this response because:I don't understand why you getting more information in the future negates my request to keep such information private Please note in your records not to list any information for "*** ***" no matter when or how you obtain information.Furthermore, you did not address my main concern which is that you provide no process by which to remove the information other than to complain to the Revdex.com As I stated and explained previously, you required that I confirm my information by answering a telephone call at a number that is not operational You do not list a telephone number to contact you at to request the removal You would tell me that I have no control over your listing my private information online meanwhile you provide no contact information for yourself? You see the absurdity in your proposition, I hope. Therefore, please:1) provide a reasonable process by which individuals seeking to protect their privacy may request removal of such information in the future that does not require any lengthy amount of time or intricate process - you need to have a telephone number or email address or live chat, etcwhere a live person will promptly respond to requests for removal You must not require verification via one source such as the telephone number you might have especially considering this information may be flawed.2) provide a means by which a person such as myself can insure the information remains private Your response is not adequate If I have a stalker then you are telling me the onus is on me to check daily that you keep my information private such that I am not harassed? If I am off by a day or a couple of hours then I should suffer the consequences despite my repeated requests that you not make my information public? I will not accept this I am demanding that you provide a way for me to opt out permanently Otherwise I would like the Revdex.com to step in on this issue.Sincerely,* ***
Complaint: ***I am rejecting this response because:What the business said it could provide, full information on the phone number I
had, it did not provide All they provided was a first name Their pop up ad clearly stated they had full information misleading me into thinking they had more than a first name I feel the initial was taken from me by misrepresenting their product through a ad.Sincerely,*** ***
Complaint: ***I am rejecting this response because:
I have had to contact many companies that were displaying my location the way whitepages is doing, and all of them except whitepages have been able to PERMANENTLY prevent my name from being displayed whenever their datasets are updated with **new information**If all of these other companies are able to permanently stop displaying my location, then whitepages should be able to stop displaying my location permanently tooWhitepages is the only company that I have had to repeatedly make requests to stop displaying my address, and whitepages ignores my requests until I file a complaint with the Revdex.comThis is unacceptable
Sincerely,*** ***
Hello ***, My name is Christopher, and I am a Product Specialist with the Whitepages Customer Care TeamI would like to follow up with you regarding your recent request for assistance. Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our services. Though your information was removed by the system we are experiencing a technical issue which makes the information reflects as if its still thereOur team should have this corrected within the coming weeksWe can assure you the information cannot be unlocked by anyone and we apologize for any inconvenience this may caused. Please note that Whitepages is not the only company that publishes contact information onlineIf privacy is your main concern, I recommend searching for other websites that may potentially publish personal details. Lastly, if you notice the listing still appearing on Search Engine Result pages, please do the following:Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached informationThis information typically disappears on its own
Again, we do out best to keep information from being posted on the siteAny information that we remove should not reappear on the site, but if we receive a new listing with new information or it is altered then the original that we removed, then it can be addedThis is not something that we try to do, but unfortunately we are unable to guarantee a listing will not return
Complaint: ***
I am rejecting this response because:First, I want to check with an attorney to find out if a statement from you saying that the information you publish on a person could be placed in another place in your publication, is enough for you to be exonerated when you damage someone's characterSecondly, I want him to tell me if it is my responsibility to go through your publications to find out if you have made other statements about my character.
Sincerely,
*** ***
When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you
I am sorry that Ms*** is having such a hard time getting information removed from WhitepagesWhen searching *** *** St***, ** ***, I do not see that we have a listing on the siteIf Ms*** is still finding a listing, but it is under another address, please provide that to us and
we would be happy to assist with the removal
I was able to locate these duplicate listings, and have removed themPlease allow up to hours for those listings to be removedIf further issues arise, please let us knowThank you for contacting Whitepages
Revdex.com:This complaint was resolved by the company to my satisfactionThey took down my personal information and my wife'sThanks!! Sincerely, *** ***
Complaint: ***I am rejecting this response because: I asked for COMPLETE removal of my information...which should include PREMIUM information as well. I do not want any information about me on Whitepages.comSincerely,*** ***
I am sorry that Mr*** is having trouble getting his information removed from Whitepages.comWe do have our users create an account on Whitepages in order to better help them manage their information and verify the userThe account requires someone to provide a valid phone number and email
address, we do not request any additional informationFor majority of listings on our site, the phone number is already listedIf Mr*** does not wish to follow these steps, he can request for Whitepages to remove the information on his behalfWe will need the full name, address and phone number - exactly as it is listed on the siteIf Whitepages removes the information on the behalf of the user, they will want to periodically check the site to ensure that it does not returnWithout the listing being claimed by an individual, it is possible that it may be re listedAgain, we would be happy to remove it for Mr***, but we will need the name, address and phone number - exactly as it appears on the site
If information has been removed from Whitepages, the links that are displayed in search results will take you to a page that states there was no profile found.When information changes online, it takes search engines time to index their results to remove any outdated or invalid links, which usually takes about daysIf for any reason a user wants this expedited or if it has been longer than days, they will need to contact the search engine directly
In regards to the phone number *** still being displayed on Whitepages.comWe offer users the ability to suppress reverse phone search results that include a name and/or address. We do not suppress search results that show only a city, state and line type, since those results are generally based on the area code of the phone numberSince city/state/line type information is not directly associated with a person, that information is not suppressed in response to a removal request
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I am sorry that Mr*** would ever feel that we would refuse to process a removal or require him to pay to have information edited/removedThe business information that appears on Whitepages.com is all provided to us by another companyIn order to have information removed, we generally have to
refer users to another company to take care of it from the sourceThis particular listing is being provided to us by a company called Infogroup and their website is www.expressupdate.comPlease go to that website to have this information updated or removed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***I am rejecting this response because:I don't understand why you getting more information in the future negates my request to keep such information private Please note in your records not to list any information for "*** ***" no matter when or how you obtain information.Furthermore, you did not address my main concern which is that you provide no process by which to remove the information other than to complain to the Revdex.com As I stated and explained previously, you required that I confirm my information by answering a telephone call at a number that is not operational You do not list a telephone number to contact you at to request the removal You would tell me that I have no control over your listing my private information online meanwhile you provide no contact information for yourself? You see the absurdity in your proposition, I hope. Therefore, please:1) provide a reasonable process by which individuals seeking to protect their privacy may request removal of such information in the future that does not require any lengthy amount of time or intricate process - you need to have a telephone number or email address or live chat, etcwhere a live person will promptly respond to requests for removal You must not require verification via one source such as the telephone number you might have especially considering this information may be flawed.2) provide a means by which a person such as myself can insure the information remains private Your response is not adequate If I have a stalker then you are telling me the onus is on me to check daily that you keep my information private such that I am not harassed? If I am off by a day or a couple of hours then I should suffer the consequences despite my repeated requests that you not make my information public? I will not accept this I am demanding that you provide a way for me to opt out permanently Otherwise I would like the Revdex.com to step in on this issue.Sincerely,* ***
Complaint: ***I am rejecting this response because:What the business said it could provide, full information on the phone number I
had, it did not provide All they provided was a first name Their pop up ad clearly stated they had full information misleading me into thinking they had more than a first name I feel the initial was taken from me by misrepresenting their product through a ad.Sincerely,*** ***
all online information clearly points to your company regarding this.Complaint: ***I am rejecting this response because:Sincerely,*** ***
Complaint: ***I am rejecting this response because:
I have had to contact many companies that were displaying my location the way whitepages is doing, and all of them except whitepages have been able to PERMANENTLY prevent my name from being displayed whenever their datasets are updated with **new information**If all of these other companies are able to permanently stop displaying my location, then whitepages should be able to stop displaying my location permanently tooWhitepages is the only company that I have had to repeatedly make requests to stop displaying my address, and whitepages ignores my requests until I file a complaint with the Revdex.comThis is unacceptable
Sincerely,*** ***
Hello ***, My name is Christopher, and I am a Product Specialist with the Whitepages Customer Care TeamI would like to follow up with you regarding your recent request for assistance. Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our services. Though your information was removed by the system we are experiencing a technical issue which makes the information reflects as if its still thereOur team should have this corrected within the coming weeksWe can assure you the information cannot be unlocked by anyone and we apologize for any inconvenience this may caused. Please note that Whitepages is not the only company that publishes contact information onlineIf privacy is your main concern, I recommend searching for other websites that may potentially publish personal details. Lastly, if you notice the listing still appearing on Search Engine Result pages, please do the following:Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached informationThis information typically disappears on its own
Again, we do out best to keep information from being posted on the siteAny information that we remove should not reappear on the site, but if we receive a new listing with new information or it is altered then the original that we removed, then it can be addedThis is not something that we try to do, but unfortunately we are unable to guarantee a listing will not return
Complaint: ***
I am rejecting this response because:First, I want to check with an attorney to find out if a statement from you saying that the information you publish on a person could be placed in another place in your publication, is enough for you to be exonerated when you damage someone's characterSecondly, I want him to tell me if it is my responsibility to go through your publications to find out if you have made other statements about my character.
Sincerely,
*** ***
When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist you
I am sorry that Ms*** is having such a hard time getting information removed from WhitepagesWhen searching *** *** St***, ** ***, I do not see that we have a listing on the siteIf Ms*** is still finding a listing, but it is under another address, please provide that to us and
we would be happy to assist with the removal
Complaint: ***I am rejecting this response because:
My information should not take days to remove from Whitepages
Sincerely,*** ***
I was able to locate these duplicate listings, and have removed themPlease allow up to hours for those listings to be removedIf further issues arise, please let us knowThank you for contacting Whitepages
Complaint: ***I am rejecting this response because:
My name is still in whitepages directory: http://www.whitepages.com/name/***
Sincerely,*** ***
Revdex.com:This complaint was resolved by the company to my satisfactionThey took down my personal information and my wife'sThanks!! Sincerely, *** ***
Complaint #*** has been resolved
Thank you for you assistance
*** ***
Complaint: ***I am rejecting this response because: I asked for COMPLETE removal of my information...which should include PREMIUM information as well. I do not want any information about me on Whitepages.comSincerely,*** ***