Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I have submitted the listing for removal and it should no longer be appearing on the siteWe will continue to have our outside counsel speak with Mr*** regarding his other complaint
Hi ***,Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our
services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, since my personal information has been removedThank you for your help
Sincerely,
*** * ***
Complaint: ***I am rejecting
this response because:
White Pages did not cooperate with my request to remove any listings/URLsAfter repeated corespondence through email, I was eventually ignored, therefore I had to create another White Pages account against my wishes and manually removed the URL's myselfIn doing so, White Pages insists you give them more personal identifying information (your phone number) in which they can robocall you in order to remove a listingThis is what I had to do due to the lack of response and cooperation from White PagesI have now received multiple spam calls since, and one directly after the robocall
I do not appreciate the continuous effort I have had to put forth to remove personal information that is important that remain private which I've explained is crucial The lack of professionalism and courtesy this company and the representative has shown me has been disappointing and extremely stressful Sincerely,
***
I am sorry that you are having trouble getting your information removed from Whitepages.comI do see that we received an email from *** and we did respond back on Thursday, October 29th providing the instructions on how to remove informationI do not see that any account was
attempted to be created under *** or ***If there is another email address that was used, please let me knowAlso, please provide more information as to what steps you are taking as well as what trouble you are running into so we can better assist you
Revdex.com, I have confirmed that the offending website has removed my unauthorized personal informationI will be looking into what my options are to force them to be less proactive about privacy violations going forward, for myself as well as othersThank you for resolving this
**P.SThis web form is a little iffy on mobile, might want your web designers have a look at it
I do see that we received a request on Saturday, February 20th requesting to have information removed from Whitepages PremiumWe answer all emails in the order that they are received and unfortunately are not able to get to tickets Saturday and Sunday as the office is closedI do see that we
responded to the ticket on Monday, February 22nd and have removed the information from www.premium.whitepages.com
I do see Ms*** emailed Customer Support on July 22nd and she received a response from us on July 27th requesting for more information so we were able to find the listing that was requested to be removed (it does not state that it will be done in hours)Whitepages did receive the
information the next day, but we didn't get a chance to review it yet by the next time she emailed in (July 20th)The way our system works is that emails are assigned ticket numbers and they are worked on in the order they are receivedMs*** kept emailing in on the same ticket number once we didn't remove the information within that hours so it kept knocking the ticket to the newestI have removed the listing now and it is no longer appearing on Whitepages.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your prompt response and resolution. Sincerely, *** ***
I am sorry for the inconvenience and the error that was occurring when trying to get your information removedWe have discovered an error during the removal process where users have reported difficulty with the phone call confirmationI have located the listing on Whitepages.com for *** ***
in ***, ** and have removed it from our siteAgain, I apologize for the inconvenience
We have been contacted by Mr*** and our outside legal counsel has been in contact with him regarding his complaints to usWhen I run a search for Mr*** address and phone number attached to his Revdex.com complaint, I do not see that we have any information regarding "*** ***"
on our siteIf he is seeing something different he can send that information to us or to our outside legal counsel
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
The removal confirmation that you received in September of was an accurate confirmation of all your information being removed at that timeHowever, the reason your information began showing again on our Premium listing is that our sister service, Whitepages Premium, launched in November That service pulls from a different databaseThe email you received on July 30th from our Premium team was an accurate confirmation of your data being removed from our Premium sitePlease also note that all of our data is pulled from publicly available data sources, and as such all listings shown are created from the public domainOur sincere apologies for any inconvenience or confusion
I do see that we received an email to remove a listing for Ms***We answer all emails in the order they are received and unfortunately Ms*** sent in another message after her reply with them moved her ticket to the newest of our queue, which is why we didn't reply to her email providing the
information that we requestedPer Ms***'s request, we have removed this information from our websites and it will take effect immediatelyWe get our information for people search results from a broad variety of publicly available information sources, third party data suppliersIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
Complaint: ***I am rejecting this response because:
It has nothing to do with my complaint regarding Whitepages, Incnot really removing people's information (meaning purging the information from all of their databases) from their website(s)Per my complaint to the Revdex.com 9/8/"My information has since been removed..."I received an email from Whitepages, Incon 7-30-stating that my "data profile" had been removedThis was obviously a lie based their response to the Revdex.com on 9-12-stating that they found it and for me to allow hours for it to be removedHow could they possibly have found my information if they had really removed my "data profile" on 7-30-16? The only response I will accept is for Whitepages, Incto agree, in writing to the Revdex.com, to actually purge all information from their databases effective immediately when people submit formal requests for their information to be removedThat will make it impossible for what happened to me to happen to anyone else ever again
I am sorry to see that Ms*** is having trouble removing an incorrect business listing under her phone number ***It sounds like Ms*** may be following the incorrect instructions on the siteWe do not require an account to remove a business listing, but as stated in the
instructions in our Help section, Ms*** will need to contact the provider of this business listingIn this case, the business listing is being provided by ***.com (stated directly above the business name)To remove this listing, Ms*** will need to contact the provider ***Contacting them directly will take care of it from their database which will remove information from our site and any other site that they power
Revdex.com:Someone else from this company has already contacted me and what smart enough to know what to doThey have remove the information from their website and this case can now be closed.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear *** ***,
I'm pleased to confirm that this issue has been resolved to my satisfaction by Whitepages Inc.
Thank you for your assistance.
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I have submitted the listing for removal and it should no longer be appearing on the siteWe will continue to have our outside counsel speak with Mr*** regarding his other complaint
Hi ***,Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our
services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, since my personal information has been removedThank you for your help
Sincerely,
*** * ***
Complaint: ***I am rejecting
this response because:
White Pages did not cooperate with my request to remove any listings/URLsAfter repeated corespondence through email, I was eventually ignored, therefore I had to create another White Pages account against my wishes and manually removed the URL's myselfIn doing so, White Pages insists you give them more personal identifying information (your phone number) in which they can robocall you in order to remove a listingThis is what I had to do due to the lack of response and cooperation from White PagesI have now received multiple spam calls since, and one directly after the robocall
I do not appreciate the continuous effort I have had to put forth to remove personal information that is important that remain private which I've explained is crucial The lack of professionalism and courtesy this company and the representative has shown me has been disappointing and extremely stressful Sincerely,
***
I am sorry that you are having trouble getting your information removed from Whitepages.comI do see that we received an email from *** and we did respond back on Thursday, October 29th providing the instructions on how to remove informationI do not see that any account was
attempted to be created under *** or ***If there is another email address that was used, please let me knowAlso, please provide more information as to what steps you are taking as well as what trouble you are running into so we can better assist you
Our records show that your account has already been cancelled and refundedPlease let us know if you have further questions
Revdex.com, I have confirmed that the offending website has removed my unauthorized personal informationI will be looking into what my options are to force them to be less proactive about privacy violations going forward, for myself as well as othersThank you for resolving this
**P.SThis web form is a little iffy on mobile, might want your web designers have a look at it
I do see that we received a request on Saturday, February 20th requesting to have information removed from Whitepages PremiumWe answer all emails in the order that they are received and unfortunately are not able to get to tickets Saturday and Sunday as the office is closedI do see that we
responded to the ticket on Monday, February 22nd and have removed the information from www.premium.whitepages.com
I do see Ms*** emailed Customer Support on July 22nd and she received a response from us on July 27th requesting for more information so we were able to find the listing that was requested to be removed (it does not state that it will be done in hours)Whitepages did receive the
information the next day, but we didn't get a chance to review it yet by the next time she emailed in (July 20th)The way our system works is that emails are assigned ticket numbers and they are worked on in the order they are receivedMs*** kept emailing in on the same ticket number once we didn't remove the information within that hours so it kept knocking the ticket to the newestI have removed the listing now and it is no longer appearing on Whitepages.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your prompt response and resolution. Sincerely, *** ***
I am sorry for the inconvenience and the error that was occurring when trying to get your information removedWe have discovered an error during the removal process where users have reported difficulty with the phone call confirmationI have located the listing on Whitepages.com for *** ***
in ***, ** and have removed it from our siteAgain, I apologize for the inconvenience
We have been contacted by Mr*** and our outside legal counsel has been in contact with him regarding his complaints to usWhen I run a search for Mr*** address and phone number attached to his Revdex.com complaint, I do not see that we have any information regarding "*** ***"
on our siteIf he is seeing something different he can send that information to us or to our outside legal counsel
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
The removal confirmation that you received in September of was an accurate confirmation of all your information being removed at that timeHowever, the reason your information began showing again on our Premium listing is that our sister service, Whitepages Premium, launched in November That service pulls from a different databaseThe email you received on July 30th from our Premium team was an accurate confirmation of your data being removed from our Premium sitePlease also note that all of our data is pulled from publicly available data sources, and as such all listings shown are created from the public domainOur sincere apologies for any inconvenience or confusion
I do see that we received an email to remove a listing for Ms***We answer all emails in the order they are received and unfortunately Ms*** sent in another message after her reply with them moved her ticket to the newest of our queue, which is why we didn't reply to her email providing the
information that we requestedPer Ms***'s request, we have removed this information from our websites and it will take effect immediatelyWe get our information for people search results from a broad variety of publicly available information sources, third party data suppliersIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
Complaint: ***I am rejecting this response because:
It has nothing to do with my complaint regarding Whitepages, Incnot really removing people's information (meaning purging the information from all of their databases) from their website(s)Per my complaint to the Revdex.com 9/8/"My information has since been removed..."I received an email from Whitepages, Incon 7-30-stating that my "data profile" had been removedThis was obviously a lie based their response to the Revdex.com on 9-12-stating that they found it and for me to allow hours for it to be removedHow could they possibly have found my information if they had really removed my "data profile" on 7-30-16? The only response I will accept is for Whitepages, Incto agree, in writing to the Revdex.com, to actually purge all information from their databases effective immediately when people submit formal requests for their information to be removedThat will make it impossible for what happened to me to happen to anyone else ever again
I am sorry to see that Ms*** is having trouble removing an incorrect business listing under her phone number ***It sounds like Ms*** may be following the incorrect instructions on the siteWe do not require an account to remove a business listing, but as stated in the
instructions in our Help section, Ms*** will need to contact the provider of this business listingIn this case, the business listing is being provided by ***.com (stated directly above the business name)To remove this listing, Ms*** will need to contact the provider ***Contacting them directly will take care of it from their database which will remove information from our site and any other site that they power
Revdex.com:Someone else from this company has already contacted me and what smart enough to know what to doThey have remove the information from their website and this case can now be closed.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear *** ***,
I'm pleased to confirm that this issue has been resolved to my satisfaction by Whitepages Inc.
Thank you for your assistance.
Sincerely,
*** ***