Whitepages respects your wishes in controlling how your information is displayedIf you are unable to complete the self-service opt-out instructions, please submit a request on our site:https://support.whitepages.com/hc/en-us/requests/new Please include the following details in order to fully
resolve your request:- The exact URL in which your information is contained- The full name as it appears on the listing- The phone number as it appears on the listing- The address as it appears on the listingUpon receiving that information, we will find all associating listings and remove them from the site
Complaint: ***I am rejecting this response because:
I had to pay
for the premium service just to view all of the information whitepages.com was posting about meAnd then, I was charged renewal fee for the second monthI requested that I be refunded for those charges
Sincerely,*** ***
I do see that Ms*** emailed support to have her information removedWe did reply back asking for the information to the listing and received a response from herThe reason on why she did not receive a response back after that is due to her replying back to that emailWhen a user sends in
multiple replies to an email, it can delay in the response she receives from Whitepages (as explained in the Auto Reply we send to users)When Ms*** kept emailing into support, each time she would do so it would knock her email to the newest of our queueSince we work from the oldest to newest, we never reached hersI have found the listing she was requesting to have removed and per her request, we have removed this information from our websites and it will take effect immediatelyWhitepages strives to use data for good and to give each individual a real identity in the digital ageWe get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
I do see that we received an email from Ms*** on Tuesday, March 8th, but unfortunately have not yet reached her email as we answer all emails in the order they are receivedWhen searching for information on Whitepages.com, it looks like we do not have anything listed for ***
***I do see her name appear under an ad for Whitepages PremiumIf this is the site that Ms*** is trying to have information removed from, she would want to follow the removal instructions on that website and not the instructions for Whitepages.comI have submitted a removal request on her behalf and the information should be off of Whitepages Premium within hours
Complaint: ***I am rejecting this response because: My name is unique. There is not any other individual with the name *** ***. The last name, ***, is unique in that it is a name of a village in Eastern Europe. Since my name is unique, I prohibit my name from being made available through your services. In most states, you can be sued for using someone else's name, likeness, or other personal attributes without permission for an exploitative purposeUsually, people run into trouble in this area when they use someone's name or photograph in a commercial setting, such as in advertising or other promotional activitiesBut, some states also prohibit use of another person's identity for the user's own personal benefit, whether or not the purpose is strictlycommercialThere are two distinct legal claims that potentially apply to these kinds of unauthorized uses: (1) invasion of privacy through misappropriation of name or likeness ("misappropriation"); and (2) violation of the right of publicity(The "right of publicity" is the right of a person to control and make money from the commercial use of his or her identity.) Because of the similarities between misappropriation and right of publicity claims, courts and legal commentators often confuse themWe will not try to exhaustively explain the differences between these two legal claims hereIt is mostly important for you to understand the legal principles that are common to both claims; we will point out relevant differences below and on the state pages when appropriate.Exploitative Purpose: Misappropriation of Name or LikenessMost lawsuits claiming invasion of privacy through misappropriation of name or likeness also involve commercial uses of the plaintiff's identity, such as in advertising or promoting products or servicesFor example, one of the first cases to recognize a legalclaim for misappropriation sprang out of the defendant's use of the plaintiff's photograph in an advertisement for life insuranceSee Pavesich vNew England Life InsCo., S.E(Ga1905)You also may be held liable for some non-commercial uses of someone's name or likeness if you exploit the plaintiff's identity for your own benefit.Please remove my personal information! Sincerely,*** ***
Hello ***,Thank you for contacting the Whitepages Customer Care Team, my name is StevenI wanted to follow up with information regarding the listing you reported. Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and
removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
Per your request, we have removed this information from our websites and it will take effect immediatelyWe get our information for people search results from a broad variety of publicly available information sources, third party data suppliersFor a description of our information sources, please
visit our [Help](http://support.whitepages.com/) sectionIt is possible for new information to be added in the future, so we encourage you to visit our website periodically
I apologize if there was some miscommunicationAfter reviewing our records, it appears that your request to remove your information from our site was made by you on Friday, April 26thI show that one of our Customer Care agents fulfilled your request in the same dayUsing the information provided
in your email, it appears that your listings have been removed from our servicesIf you see anything on our site containing any of your contact information, please let us know by providing the URL or a screenshot of the listing so that we may be sure to remove the correct information for you
Complaint: ***I am rejecting this response because:
Per the conversation with both our personal social media tec department as well as the "white pages" support team we have not been able to resolve this issue I have been inconatant communication with the company since january the 5thand each time they send me the same responseThere is no prompt when trying to get an issue resolved to put your business nameThey simply ask if this is a "person" listing or "business" so I responded with businessThe "yext" site that they are refering to cost $a monthSo to fix the incorrect phone number listed for my company I will have to pay to have it fixedAlso if we are to cancel yext, the listing will go back to its origional numberSo remains my question what are you doing to change the phone numberAfter speaking to our stores general manager this has been an issue in the past alsoWith the same result- NOTHINGto me it seems simpleyour company has a way to put the number in there and correct it with out my company having to pay for itYour listing is the only incorrect listingso why can you not just fix it? why must I continue to go back an forth with a computer or genaric email? the phone number we would like it corrected to is ***. lets see if you are capable of making this happenSincerely,*** ***
Whitepages respects your wishes in controlling how your information is displayedFor your convenience, we've set up a self-service option on our website. Please follow the opt-out instructions, linked here: https://support.whitepages.com/hc/en-us/articles/***-How-do-I-edit-or-remove-a-p...⇄ If you are unable to complete the opt-out instructions above, so that we may assist you, please email [email protected] with the following information:- The exact URL in which your information is contained- The full name as it appears on the listing- The phone number as it appears on the listing- The address as it appears on the listingUpon receiving that information, I will find all associating listings and remove them from the site
I am sorry you are not able to find a phone number for your friendUnfortunately we do not have a phone number available for *** *** in ILWe do not have complete contact information for everyone in the United States and there are times where you may not be able to find an address, phone number or any information at all for a particular personWe do updated our site every 30-days and it is always possible to obtain new information for individuals that we did not previously haveWe may receive information for this particular person in the future
I am sorry that Mr*** did not receive a response back in the amount of time that he wishedWe generally answer emails in the order they are received, but I do see that the first response back to Mr*** was abnormally quickSince the next response back to him was not the same, I can see why
he may have thought that we were ignoring his request, but this was not the caseI was able to find his information and have removed it from being listed on WhitepagesWe get our information for people search results from a broad variety of publicly available information sources, third party data suppliers and directly from Whitepages membersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
Complaint: ***
I am rejecting this response because: Whitepages responded with an identical response over one month ago I don't believe you have a technical team working on this issue I believe you're playing games Well I've got nothing but time on my hands You wanna play games? GameOn
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***I am rejecting this response because:
It is has
been over hours, my information is still available for public viewing on whitepages.com I would like information about me permanently removed from their websiteThey have not done what they claimed they would do
Sincerely,*** ***
When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist
you
Complaint: ***I am rejecting this response because:
Hello,
I understand everything about sponsored linksI've spoken and contacted several of them directly like Spokeo, InstantCheckmate, etcto have my personal information removed or deletedThis particular listing in question is labeled to be sponsored by Premium which is sponsored by WhitePagesWhitePages Premium servicesIll copy and paste the exact listing and how it appears so that you can remove itThis urgently needs to be removed my safety is in jeopardyI would sincerely appreciate your assistanceAlso, I attached two files in this reply showing My name and the Premium services which are run and sponsored by WhitePagesAlso, if all profiles are sponsored by other company's why does WhitePages have the option to remove your profile from the directory? I attempted to remove my profile exactly how the directions are written on the website, however the removal box is either not working or needs upgradingI saw the correct format of how the URL should be written but that is not what was available on the websiteURL was formated exactly how I had it in my initial email to WhitePagesI will copy attach the pic of the URL of my page of my profile to show how it defers from what is suggested in both your response and the directions given to the publicPlease find below the listing that needs removal sponsored by "Powered by Premium"
Looking over our records, we do not have any listings for a *** *** in California remaining in our systemIf you are still seeing something on our site, please send a direct link or screenshot of what you are seeing so that we can review that accordinglyOur apologies for any inconvenience
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***r
Whitepages respects your wishes in controlling how your information is displayedIf you are unable to complete the self-service opt-out instructions, please submit a request on our site:https://support.whitepages.com/hc/en-us/requests/new Please include the following details in order to fully
resolve your request:- The exact URL in which your information is contained- The full name as it appears on the listing- The phone number as it appears on the listing- The address as it appears on the listingUpon receiving that information, we will find all associating listings and remove them from the site
Complaint: ***I am rejecting this response because:
I had to pay
for the premium service just to view all of the information whitepages.com was posting about meAnd then, I was charged renewal fee for the second monthI requested that I be refunded for those charges
Sincerely,*** ***
I do see that Ms*** emailed support to have her information removedWe did reply back asking for the information to the listing and received a response from herThe reason on why she did not receive a response back after that is due to her replying back to that emailWhen a user sends in
multiple replies to an email, it can delay in the response she receives from Whitepages (as explained in the Auto Reply we send to users)When Ms*** kept emailing into support, each time she would do so it would knock her email to the newest of our queueSince we work from the oldest to newest, we never reached hersI have found the listing she was requesting to have removed and per her request, we have removed this information from our websites and it will take effect immediatelyWhitepages strives to use data for good and to give each individual a real identity in the digital ageWe get our information for people search results from a broad variety of publicly available information sources and third party data suppliersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
I do see that we received an email from Ms*** on Tuesday, March 8th, but unfortunately have not yet reached her email as we answer all emails in the order they are receivedWhen searching for information on Whitepages.com, it looks like we do not have anything listed for ***
***I do see her name appear under an ad for Whitepages PremiumIf this is the site that Ms*** is trying to have information removed from, she would want to follow the removal instructions on that website and not the instructions for Whitepages.comI have submitted a removal request on her behalf and the information should be off of Whitepages Premium within hours
Complaint: ***I am rejecting this response because: My name is unique. There is not any other individual with the name *** ***. The last name, ***, is unique in that it is a name of a village in Eastern Europe. Since my name is unique, I prohibit my name from being made available through your services. In most states, you can be sued for using someone else's name, likeness, or other personal attributes without permission for an exploitative purposeUsually, people run into trouble in this area when they use someone's name or photograph in a commercial setting, such as in advertising or other promotional activitiesBut, some states also prohibit use of another person's identity for the user's own personal benefit, whether or not the purpose is strictlycommercialThere are two distinct legal claims that potentially apply to these kinds of unauthorized uses: (1) invasion of privacy through misappropriation of name or likeness ("misappropriation"); and (2) violation of the right of publicity(The "right of publicity" is the right of a person to control and make money from the commercial use of his or her identity.) Because of the similarities between misappropriation and right of publicity claims, courts and legal commentators often confuse themWe will not try to exhaustively explain the differences between these two legal claims hereIt is mostly important for you to understand the legal principles that are common to both claims; we will point out relevant differences below and on the state pages when appropriate.Exploitative Purpose: Misappropriation of Name or LikenessMost lawsuits claiming invasion of privacy through misappropriation of name or likeness also involve commercial uses of the plaintiff's identity, such as in advertising or promoting products or servicesFor example, one of the first cases to recognize a legalclaim for misappropriation sprang out of the defendant's use of the plaintiff's photograph in an advertisement for life insuranceSee Pavesich vNew England Life InsCo., S.E(Ga1905)You also may be held liable for some non-commercial uses of someone's name or likeness if you exploit the plaintiff's identity for your own benefit.Please remove my personal information! Sincerely,*** ***
Hello ***,Thank you for contacting the Whitepages Customer Care Team, my name is StevenI wanted to follow up with information regarding the listing you reported. Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and
removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
Per your request, we have removed this information from our websites and it will take effect immediatelyWe get our information for people search results from a broad variety of publicly available information sources, third party data suppliersFor a description of our information sources, please
visit our [Help](http://support.whitepages.com/) sectionIt is possible for new information to be added in the future, so we encourage you to visit our website periodically
I apologize if there was some miscommunicationAfter reviewing our records, it appears that your request to remove your information from our site was made by you on Friday, April 26thI show that one of our Customer Care agents fulfilled your request in the same dayUsing the information provided
in your email, it appears that your listings have been removed from our servicesIf you see anything on our site containing any of your contact information, please let us know by providing the URL or a screenshot of the listing so that we may be sure to remove the correct information for you
Complaint: ***I am rejecting this response because:
Per the conversation with both our personal social media tec department as well as the "white pages" support team we have not been able to resolve this issue I have been inconatant communication with the company since january the 5thand each time they send me the same responseThere is no prompt when trying to get an issue resolved to put your business nameThey simply ask if this is a "person" listing or "business" so I responded with businessThe "yext" site that they are refering to cost $a monthSo to fix the incorrect phone number listed for my company I will have to pay to have it fixedAlso if we are to cancel yext, the listing will go back to its origional numberSo remains my question what are you doing to change the phone numberAfter speaking to our stores general manager this has been an issue in the past alsoWith the same result- NOTHINGto me it seems simpleyour company has a way to put the number in there and correct it with out my company having to pay for itYour listing is the only incorrect listingso why can you not just fix it? why must I continue to go back an forth with a computer or genaric email? the phone number we would like it corrected to is ***. lets see if you are capable of making this happenSincerely,*** ***
Whitepages respects your wishes in controlling how your information is displayedFor your convenience, we've set up a self-service option on our website. Please follow the opt-out instructions, linked here: https://support.whitepages.com/hc/en-us/articles/***-How-do-I-edit-or-remove-a-p...⇄ If you are unable to complete the opt-out instructions above, so that we may assist you, please email [email protected] with the following information:- The exact URL in which your information is contained- The full name as it appears on the listing- The phone number as it appears on the listing- The address as it appears on the listingUpon receiving that information, I will find all associating listings and remove them from the site
I am sorry you are not able to find a phone number for your friendUnfortunately we do not have a phone number available for *** *** in ILWe do not have complete contact information for everyone in the United States and there are times where you may not be able to find an address, phone number or any information at all for a particular personWe do updated our site every 30-days and it is always possible to obtain new information for individuals that we did not previously haveWe may receive information for this particular person in the future
I am sorry that Mr*** did not receive a response back in the amount of time that he wishedWe generally answer emails in the order they are received, but I do see that the first response back to Mr*** was abnormally quickSince the next response back to him was not the same, I can see why
he may have thought that we were ignoring his request, but this was not the caseI was able to find his information and have removed it from being listed on WhitepagesWe get our information for people search results from a broad variety of publicly available information sources, third party data suppliers and directly from Whitepages membersFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
Complaint: ***
I am rejecting this response because: Whitepages responded with an identical response over one month ago I don't believe you have a technical team working on this issue I believe you're playing games Well I've got nothing but time on my hands You wanna play games? GameOn
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We have located the data in question, and removed the profilesPlease allow up to hours for that to propagate through our system
Complaint: ***I am rejecting this response because:
It is has
been over hours, my information is still available for public viewing on whitepages.com I would like information about me permanently removed from their websiteThey have not done what they claimed they would do
Sincerely,*** ***
When searching for the information on Whitepages.com, we do not see that we have a profile for youIt appears that it may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send us a screenshot showing the information so we may better assist
you
Complaint: ***I am rejecting this response because:
Hello,
I understand everything about sponsored linksI've spoken and contacted several of them directly like Spokeo, InstantCheckmate, etcto have my personal information removed or deletedThis particular listing in question is labeled to be sponsored by Premium which is sponsored by WhitePagesWhitePages Premium servicesIll copy and paste the exact listing and how it appears so that you can remove itThis urgently needs to be removed my safety is in jeopardyI would sincerely appreciate your assistanceAlso, I attached two files in this reply showing My name and the Premium services which are run and sponsored by WhitePagesAlso, if all profiles are sponsored by other company's why does WhitePages have the option to remove your profile from the directory? I attempted to remove my profile exactly how the directions are written on the website, however the removal box is either not working or needs upgradingI saw the correct format of how the URL should be written but that is not what was available on the websiteURL was formated exactly how I had it in my initial email to WhitePagesI will copy attach the pic of the URL of my page of my profile to show how it defers from what is suggested in both your response and the directions given to the publicPlease find below the listing that needs removal sponsored by "Powered by Premium"
Looking over our records, we do not have any listings for a *** *** in California remaining in our systemIf you are still seeing something on our site, please send a direct link or screenshot of what you are seeing so that we can review that accordinglyOur apologies for any inconvenience
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***r