Complaint: ***I am rejecting this response because: here is the link with my various info: http://www.whitepages.com/name/*** it is an advertisement (for profit) that you have accepted directly on your site by spokeoit is still whitepages.com's linkyou are profiting from posting people's private information and it is dangerousplease remove immediately. Sincerely,*** * ***
Complaint: ***I am rejecting this response because:
I have repeatedly contacted Whitepages.com and its affiliated/owned company switchboard.com to request Whitepages, Incmanagement respect my repeated requests for privacy and personal securityDespite my repeated requests submitted to Whitepages customer service to permanently and completely remove my personal information, Whitepages Inc continues to allow attacks on my reputation with its webpage publicationsTo protect my reputation, I have repeatedly requested the removal of my legal and valid name, any derived/insulting aliases attached to my valid and legal name, and any defamatory variations of my legal and valid name, age, private and personal phone number(s), and address(s) Today on 08/16/16, I continue to find that Whitepages, Inchas failed to remove my personal and private information from their business websites
I am requesting again that Whitepages, Incmanagement stop the attacks on my reputation and my person by respecting my request for privacy to protect my good legal and valid name and reputationI am again requesting the removal of my personal information from all Whitepages, Inc websitesPlease see attached document with related URLs and screenshots of offensive website content that I request again to please be removed to respect my repeated requests for privacy and security
Thank you
Sincerely,
*** ***-***
Sincerely,*** ***-***
If you have removed your profile from Whitepages, the links that are being displayed in the search results will take you to a page that will state that there was no profile found.This is because when information changes online, it takes search engines time to index their results to remove any outdated or invalid links, which usually takes about days to take effectIf for any reason you want this expedited or if has been longer than days, you will need to contact the search engine directly
Hello ***, This is Steven with the Whitepages Customer Care Team, and I would like to follow up with information regarding the listing you reported. I believe I have located your listing given the information provided, and removed it from our servicesWithin hours these
listings should no longer appear through our services. However, since your name appears to be somewhat common, and if you have moved within the last few years, it is possible that I may have missed somethingIf you do still see your information on our site, please send an email to [email protected] and provide us with the following information:- The exact URL in which your information is contained- The full name as it appears on the listing- The phone number as it appears on the listing- The address as it appears on the listingUpon receiving that information, we will find all associating listings and remove them from the site
Complaint: ***I am rejecting this response because there are still six issues that remain, I am attaching screen prints for these issues, these are:
*** - My name is still listed on this title page
*** - My name is still listed on this title page
*** - My name is still listed on this title page
*** - My name is still listed on this title page
*** -I am still showing as a Family Member of *** ** ***, which I am not
According to Dexmedia, Whitepages sends them a feed containing my name. Therefore, please remove my name '*** ***' and '*** ***' and all related information from the feeds you send to Dexmedia, these are :
*** * *** *** ***
Additionally, based on your response there is do data essentially behind the blue box on whitepages.com, please block these pages with something like a robots.txt file, to keep Google and Bing from crawling it, these are:
www.whitepages.com/name/***-***
www.whitepages.com/name/***-***
www.whitepages.com/name/***-***/NC
Sincerely,*** ***
Hello ***,Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our
services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
We have located the data in question, and have removed it from our listingsPlease allow up to hours for that suppression to propagate through our systemIf further concerns arise, please let us know at ***
I am sorry, but I do not see that we have received any information from *** ***We do provide step by step instructions on how to have information removed from Whitepages in our Help section and I am sorry if Mr*** is having trouble following the instructionsI have searched for ***
*** in *** ***, ** and do not see that we have any information listed on Whitepages.comIf Mr*** is seeing information, please provide the URL to the exact listing that he is referring to as well as the name, full address and phone number that is listed and we would be happy to assist further
We're sorry you experience any issues with removing your listingPlease visit the link below and provide us with more details about the listing:https://support.whitepages.com/hc/en-us/requests/new?ticket_form_id=
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for now If Whitepages.com posts my information again, I will open a new case (or re-open this case if that is an option).Sincerely, ***
I was able to locate and remove the data in question from our recordsPlease allow up to hours for the information in question to be suppressed from our siteIf further questions should arise, please let us know at [email protected]
Hello ***, Thank you for contacting the Whitepages Customer Care Team, my name is ***I wanted to follow up with information regarding the listing you reported Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found
and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/203263794-Remove-my-listing-fro...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
I can see that Ms*** has not yet verified a phone number in her account. When verifying a profile or trying to claim any information on Whitepages.com, a one-time verification of a valid email address and phone number is required to help us ensure accuracy and prevent fraudulent changes
to Whitepages informationIf she is having trouble verifying a phone number, follow the steps by going to https://support.whitepages.com/hc/en-us/articles/***-How-do-I-verify-a-phone-num...⇄
I can see that Ms*** made a purchase on our site www.premium.whitepages.com for a day trial for $on 1/15/and on the 6th day (1/22/2016) was charged $for the Premium Membership and the service renewed on 2/21/If *** *** no longer wanted to subscribe to the Premium
Membership, she would have wanted to log into her account and cancel the membership she signed up forAs ** *** requested, we have cancelled her subscription and she will not be further billed.If she does change her mind and want to continue using the subscription:Log in at premium.whitepages.comClick 'My Account' in the upper-right corner of the screenSelect 'Purchases and Billing'Click the green **Renew Subscription** button
We are not able to process a refund for this service as it is a prepaid service and charged monthly on the renewal date
That name should have been removed as wellIf you are still seeing something on our listings please send us a link to that direct profile so we can remove it accordinglyThank you for contacting Whitepages
I do see that we have received emails between Friday, October 30th and Saturday, October 31stWhitepages works in the order tickets are received and most likely a user will not receive a response the day that they send in an email (we also are not in the office on Saturdays)I can see in our
system that the emails that are being sent to ***.***@csn.edu are being received > opened > and the link is being clicked onIt does appear that Ms*** is being able to access her emailI do see that she is using what appears to be a work email and it could be that her employer has blocked certain sites on her computerI suggest that Ms*** try accessing the link from another computer and if she is still having trouble, please email again and provide details on the steps that are being taken as well as where she is getting stuck
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Hello ***, This is Steven with the Whitepages Customer Care TeamI wanted to follow up with information regarding the listing you reported. When searching for the information on Whitepages.com and Whitepages Premium, we do not see that we have a profile for youIt appears that it
may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send a screenshot to [email protected] so that we may locate the listing and remove it for you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Per Ms***'s request, we have removed this information from our websites and it will take effect immediately. We get our information for people search results from a broad variety of publicly available information sources, third party data suppliers and directly from Whitepages membersFor a description of our information sources, please visit our Help Section at http://support.whitepages.com/It is possible for new information to be added in the future, so we encourage users to visit our website periodically
Complaint: ***I am rejecting this response because: here is the link with my various info: http://www.whitepages.com/name/*** it is an advertisement (for profit) that you have accepted directly on your site by spokeoit is still whitepages.com's linkyou are profiting from posting people's private information and it is dangerousplease remove immediately. Sincerely,*** * ***
Complaint: ***I am rejecting this response because:
I have repeatedly contacted Whitepages.com and its affiliated/owned company switchboard.com to request Whitepages, Incmanagement respect my repeated requests for privacy and personal securityDespite my repeated requests submitted to Whitepages customer service to permanently and completely remove my personal information, Whitepages Inc continues to allow attacks on my reputation with its webpage publicationsTo protect my reputation, I have repeatedly requested the removal of my legal and valid name, any derived/insulting aliases attached to my valid and legal name, and any defamatory variations of my legal and valid name, age, private and personal phone number(s), and address(s) Today on 08/16/16, I continue to find that Whitepages, Inchas failed to remove my personal and private information from their business websites
I am requesting again that Whitepages, Incmanagement stop the attacks on my reputation and my person by respecting my request for privacy to protect my good legal and valid name and reputationI am again requesting the removal of my personal information from all Whitepages, Inc websitesPlease see attached document with related URLs and screenshots of offensive website content that I request again to please be removed to respect my repeated requests for privacy and security
Thank you
Sincerely,
*** ***-***
Sincerely,*** ***-***
If you have removed your profile from Whitepages, the links that are being displayed in the search results will take you to a page that will state that there was no profile found.This is because when information changes online, it takes search engines time to index their results to remove any outdated or invalid links, which usually takes about days to take effectIf for any reason you want this expedited or if has been longer than days, you will need to contact the search engine directly
Hello ***, This is Steven with the Whitepages Customer Care Team, and I would like to follow up with information regarding the listing you reported. I believe I have located your listing given the information provided, and removed it from our servicesWithin hours these
listings should no longer appear through our services. However, since your name appears to be somewhat common, and if you have moved within the last few years, it is possible that I may have missed somethingIf you do still see your information on our site, please send an email to [email protected] and provide us with the following information:- The exact URL in which your information is contained- The full name as it appears on the listing- The phone number as it appears on the listing- The address as it appears on the listingUpon receiving that information, we will find all associating listings and remove them from the site
Complaint: ***I am rejecting this response because there are still six issues that remain, I am attaching screen prints for these issues, these are:
*** - My name is still listed on this title page
*** - My name is still listed on this title page
*** - My name is still listed on this title page
*** - My name is still listed on this title page
*** -I am still showing as a Family Member of *** ** ***, which I am not
According to Dexmedia, Whitepages sends them a feed containing my name. Therefore, please remove my name '*** ***' and '*** ***' and all related information from the feeds you send to Dexmedia, these are :
*** * *** *** ***
Additionally, based on your response there is do data essentially behind the blue box on whitepages.com, please block these pages with something like a robots.txt file, to keep Google and Bing from crawling it, these are:
www.whitepages.com/name/***-***
www.whitepages.com/name/***-***
www.whitepages.com/name/***-***/NC
Sincerely,*** ***
Hello ***,Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our
services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
We have located the data in question, and have removed it from our listingsPlease allow up to hours for that suppression to propagate through our systemIf further concerns arise, please let us know at ***
I am sorry, but I do not see that we have received any information from *** ***We do provide step by step instructions on how to have information removed from Whitepages in our Help section and I am sorry if Mr*** is having trouble following the instructionsI have searched for ***
*** in *** ***, ** and do not see that we have any information listed on Whitepages.comIf Mr*** is seeing information, please provide the URL to the exact listing that he is referring to as well as the name, full address and phone number that is listed and we would be happy to assist further
We're sorry you experience any issues with removing your listingPlease visit the link below and provide us with more details about the listing:https://support.whitepages.com/hc/en-us/requests/new?ticket_form_id=
I do see that we received an email from Ms*** and we have responded letting her know the information has been removed from Whitepages.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for now If Whitepages.com posts my information again, I will open a new case (or re-open this case if that is an option).Sincerely, ***
I was able to locate and remove the data in question from our recordsPlease allow up to hours for the information in question to be suppressed from our siteIf further questions should arise, please let us know at [email protected]
Hello ***, Thank you for contacting the Whitepages Customer Care Team, my name is ***I wanted to follow up with information regarding the listing you reported Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found
and removed any contact information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/203263794-Remove-my-listing-fro...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
I can see that Ms*** has not yet verified a phone number in her account. When verifying a profile or trying to claim any information on Whitepages.com, a one-time verification of a valid email address and phone number is required to help us ensure accuracy and prevent fraudulent changes
to Whitepages informationIf she is having trouble verifying a phone number, follow the steps by going to https://support.whitepages.com/hc/en-us/articles/***-How-do-I-verify-a-phone-num...⇄
I can see that Ms*** made a purchase on our site www.premium.whitepages.com for a day trial for $on 1/15/and on the 6th day (1/22/2016) was charged $for the Premium Membership and the service renewed on 2/21/If *** *** no longer wanted to subscribe to the Premium
Membership, she would have wanted to log into her account and cancel the membership she signed up forAs ** *** requested, we have cancelled her subscription and she will not be further billed.If she does change her mind and want to continue using the subscription:Log in at premium.whitepages.comClick 'My Account' in the upper-right corner of the screenSelect 'Purchases and Billing'Click the green **Renew Subscription** button
We are not able to process a refund for this service as it is a prepaid service and charged monthly on the renewal date
That name should have been removed as wellIf you are still seeing something on our listings please send us a link to that direct profile so we can remove it accordinglyThank you for contacting Whitepages
I do see that we have received emails between Friday, October 30th and Saturday, October 31stWhitepages works in the order tickets are received and most likely a user will not receive a response the day that they send in an email (we also are not in the office on Saturdays)I can see in our
system that the emails that are being sent to ***.***@csn.edu are being received > opened > and the link is being clicked onIt does appear that Ms*** is being able to access her emailI do see that she is using what appears to be a work email and it could be that her employer has blocked certain sites on her computerI suggest that Ms*** try accessing the link from another computer and if she is still having trouble, please email again and provide details on the steps that are being taken as well as where she is getting stuck
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Hello ***, This is Steven with the Whitepages Customer Care TeamI wanted to follow up with information regarding the listing you reported. When searching for the information on Whitepages.com and Whitepages Premium, we do not see that we have a profile for youIt appears that it
may have already been removedIf you are seeing something on Whitepages, please provide the URL to the page or send a screenshot to [email protected] so that we may locate the listing and remove it for you.Alternatively, if you do locate a listing containing your information that you would like to remove, you can use our self-service option, available here:https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit...⇄
Per Ms***'s request, we have removed this information from our websites and it will take effect immediately. We get our information for people search results from a broad variety of publicly available information sources, third party data suppliers and directly from Whitepages membersFor a description of our information sources, please visit our Help Section at http://support.whitepages.com/It is possible for new information to be added in the future, so we encourage users to visit our website periodically