Looking over our records, we have successfully submitted a suppression request for the profile in questionOur sincere apologies, but it looks like there is some kind of technical issue that is delaying the propagation of this suppression throughout our systemsWe apologize, but at this time we have no recourse but to wait for this issue to be resolved, at which time the suppression for this profile will be completeOur business profiles come to us from outside provider sources, which is why these updates can sometimes take some timeThank you for your understanding in this matter
We have reviewed your Revdex.com inquiry as well as the email requests you had previously sentUpon review, it seems that though some of your information had been removed, a duplicate ticket was also presentWe have since removed that duplicate profile, and that suppression will propagate through our
services within hoursOur apologies for any concern causedIf you have further questions or concerns, please do email us at [email protected]
I do see that we received emails on Sunday, February 28th, from Ms***Whitepages.com support is unavailable on weekends, but Ms*** did receive an email back on Monday, February 29th, providing the instructions for removalShe did respond back times, but unfortunately we did
not reach her email again during the day on MondayI did receive the voicemails from Ms*** and did call her back on Monday at 1:06PMI spoke with her and explained to her that she was following removal instructions for the incorrect siteMs*** was clicking on an ad for another website of ours (Whitepages Premium) and at this time, unfortunately there are two separate sets of instructions to have information removedMs*** was trying to follow instructions for Whitepages.com with Whitepages Premium information, which will result in an error messageI have already submitted a removal request for this information and it is no longer appearing on Whitepages Premium
Complaint: ***I am rejecting this response because: While Premium Whitepages did remove my main listing, they did not remove my UNPUBLISHED cell phone number, nor did they remove me from being listed as relatives/associates of other peopleIn other words, when you search other people's names, I am listed as a relativeThis, again, is a breach of my confidentiality and demonstrates that Premium WhitepagesAdditionally, they did send an email asking for more information AFTER they removed my main listing, which is precisely why I did not have the information to give them.
REMOVE any all references to me from your site, inclusive of listing me as other people's relative. Sincerely,*** ***
Our apologies, it looks like there was a duplicate business profile showing your personal informationPer your request, we have put in an order to suppress this business profileIt should come off our website within ten business days.The majority of the profiles on Whitepages are provided by a data company called InfoGroup that distributes them to us as well as other online directoriesThey send new information regularly and it is possible that this suppressed profile may return in the futureIn order to prevent that, we advise that you contact InfoGroup directly and have them either update or remove the profile in their database.To remove information provided by InfoGroup, visit http://www.expressupdate.com and follow the instructions on their website. Please note: we cannot guarantee that information updated through InfoGroup will reflect on WhitepagesWe are working hard to provide a way for businesses to add or edit information directly, but this feature is not yet available
Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dear Sir or Madam:
First at all, I do deeply thank for Revdex.com’s great and helpful assistances on this matter
Meanwhile, I thank for that Whitepages processed my requirement
Always thank for necessary attention and your valued time
Sincerely, *** ***
I am sorry to see that Ms*** is having a hard time getting her information removed from Whitepages.com.I do see that we received an email on December 31st 2015, but we were out of the office on the 1st in observance of the New Year and are closed over the weekends which is why Ms*** did
not receive an email
I was able to find the listing on the site on *** *** RD and have removed it from Whitepages.comFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
I do see that Ms*** has contacted Whitepages with her concernsWhitepages.com obtains its information from publicly available information as well as third party data suppliers and at this time, we do not allow users to add information directly onto our siteThe listings that Ms*** has her
concerns on were obtained from on of our public or third party data suppliers and not from being added to the site by a userThe information that Ms*** is requesting to be removed does not appear to be for her directly, but for people with similar name/spelling to herMs*** has provided names for *** ***,*** ** *** *** ** *** *** ** *** *** *** and *** ** *** It is possible for other people to have the same name, but different middle initial or spelling (my first name is spelled ***)We would be happy to removed any listing that is for Ms*** at her address, but we are not able to remove everyone with a similar name to her ownIf Ms*** believes that there is no "***/*** *** at those addresses, we would be happy to remove the information for the owner if they wish to contact us directly
Our apologies that you were having trouble contacting usAccording to our records, this issue was resolved via email correspondence, in which your account was cancelled and the appropriate refund was madeIf further questions or concerns should arise, please let us know via the support ticket that
was opened
Revdex.com:I had to go through this same issue last year, and the Whitepages.com displayed my personal information again this year, so I had to file the compliant again this year
I have reviewed the Whitepages.com just now, and it looks like they have just removed my age and residing city from their webpageI find that their response in reference to my complaint ID *** is satisfactory for nowI hope they will not display my personal information again in the future.Sincerely,
**
Your request to "Opt-Out" and have your Data Profile removed from Whitepages Premium has been successfully completedYour Data Profile should no longer appear on Whitepages Premium inside the next hours as the removal process propagates throughout our systems.**IMPORTANT**Please note that even though your Data Profile has been removed from Whitepages Premium, we do update our records and databases quite frequently with new public records and sources, so it is possible that new data and information in relation to your Data Profile could appear in Whitepages Premium again in the futureWhile we make every effort possible to keep your Data Profile suppressed, it's highly advised that you check back on Whitepages Premium from time-to-time to verify that no new information is appearing in the Whitepages Premium databases to generate a new Data Profile
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hello ***,This is Steven with the Whitepages Customer Care CenterI wanted to follow up with information regarding the listing you reported. Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact
information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
I am sorry, but I am not able to find the response from the consumerIf Ms*** is able to find a listing for herself that is being provided by Whitepages.com, please provide the URL so we can better assist
We would be happy to assist Ms*** with the removal of her information, but in order to do so we will need the full name, address and phone number - exactly as it appears on the listing so we are able to assist
When searching *** *** in *** ***, ** on Whitepages.com, I do not see that we have a listingAlso, when searching ***, I do not see the name *** *** associatedIf I go to www.***.com and type in *** *** in *** ***, ** I do find that they still have a cached result listed on their first page of resultsWhen clicking on the links that are being displayed in the search results will take you to a page that does not provide information for *** ***. When information changes online, it takes search engines time to index their results to remove any outdated or invalid links, which usually takes about daysIf for any reason this needs to be expedited or if it has been longer than days, Mr*** will need to contact the search engine directly
I apologizeI am not sure why the listing did not remove the first timeI have processed the removal again and have verified that it has been removed from the siteSorry for the inconvenience
I understand that Ms*** would like to not see her name not appear on this page, but again, we do not make special requests to remove information from our site unless it pertains to a specific person at a specific address or phone numberThis page does get updated periodically, but I cannot give an exact date or if the specific name *** *** would be removedAnyone can have a name and it is not something that is trademarked to any one individual
As noted in our previous emails, all information that we can remove from our listings has already been suppressedThis user has requested in the past to be removed from city-data.com, who we are not affiliated withAs such, there is no further assistance that we can provide
Looking over our records, we have successfully submitted a suppression request for the profile in questionOur sincere apologies, but it looks like there is some kind of technical issue that is delaying the propagation of this suppression throughout our systemsWe apologize, but at this time we have no recourse but to wait for this issue to be resolved, at which time the suppression for this profile will be completeOur business profiles come to us from outside provider sources, which is why these updates can sometimes take some timeThank you for your understanding in this matter
We have reviewed your Revdex.com inquiry as well as the email requests you had previously sentUpon review, it seems that though some of your information had been removed, a duplicate ticket was also presentWe have since removed that duplicate profile, and that suppression will propagate through our
services within hoursOur apologies for any concern causedIf you have further questions or concerns, please do email us at [email protected]
I do see that we received emails on Sunday, February 28th, from Ms***Whitepages.com support is unavailable on weekends, but Ms*** did receive an email back on Monday, February 29th, providing the instructions for removalShe did respond back times, but unfortunately we did
not reach her email again during the day on MondayI did receive the voicemails from Ms*** and did call her back on Monday at 1:06PMI spoke with her and explained to her that she was following removal instructions for the incorrect siteMs*** was clicking on an ad for another website of ours (Whitepages Premium) and at this time, unfortunately there are two separate sets of instructions to have information removedMs*** was trying to follow instructions for Whitepages.com with Whitepages Premium information, which will result in an error messageI have already submitted a removal request for this information and it is no longer appearing on Whitepages Premium
Complaint: ***I am rejecting this response because: While Premium Whitepages did remove my main listing, they did not remove my UNPUBLISHED cell phone number, nor did they remove me from being listed as relatives/associates of other peopleIn other words, when you search other people's names, I am listed as a relativeThis, again, is a breach of my confidentiality and demonstrates that Premium WhitepagesAdditionally, they did send an email asking for more information AFTER they removed my main listing, which is precisely why I did not have the information to give them.
REMOVE any all references to me from your site, inclusive of listing me as other people's relative. Sincerely,*** ***
Our apologies, it looks like there was a duplicate business profile showing your personal informationPer your request, we have put in an order to suppress this business profileIt should come off our website within ten business days.The majority of the profiles on Whitepages are provided by a data company called InfoGroup that distributes them to us as well as other online directoriesThey send new information regularly and it is possible that this suppressed profile may return in the futureIn order to prevent that, we advise that you contact InfoGroup directly and have them either update or remove the profile in their database.To remove information provided by InfoGroup, visit http://www.expressupdate.com and follow the instructions on their website. Please note: we cannot guarantee that information updated through InfoGroup will reflect on WhitepagesWe are working hard to provide a way for businesses to add or edit information directly, but this feature is not yet available
Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dear Sir or Madam:
First at all, I do deeply thank for Revdex.com’s great and helpful assistances on this matter
Meanwhile, I thank for that Whitepages processed my requirement
Always thank for necessary attention and your valued time
Sincerely, *** ***
I am sorry to see that Ms*** is having a hard time getting her information removed from Whitepages.com.I do see that we received an email on December 31st 2015, but we were out of the office on the 1st in observance of the New Year and are closed over the weekends which is why Ms*** did
not receive an email
I was able to find the listing on the site on *** *** RD and have removed it from Whitepages.comFor a description of our information sources, please visit our Help sectionIt is possible for new information to be added in the future, so we encourage users to visit our website periodically
I do see that Ms*** has contacted Whitepages with her concernsWhitepages.com obtains its information from publicly available information as well as third party data suppliers and at this time, we do not allow users to add information directly onto our siteThe listings that Ms*** has her
concerns on were obtained from on of our public or third party data suppliers and not from being added to the site by a userThe information that Ms*** is requesting to be removed does not appear to be for her directly, but for people with similar name/spelling to herMs*** has provided names for *** ***,*** ** *** *** ** *** *** ** *** *** *** and *** ** *** It is possible for other people to have the same name, but different middle initial or spelling (my first name is spelled ***)We would be happy to removed any listing that is for Ms*** at her address, but we are not able to remove everyone with a similar name to her ownIf Ms*** believes that there is no "***/*** *** at those addresses, we would be happy to remove the information for the owner if they wish to contact us directly
Our apologies that you were having trouble contacting usAccording to our records, this issue was resolved via email correspondence, in which your account was cancelled and the appropriate refund was madeIf further questions or concerns should arise, please let us know via the support ticket that
was opened
Revdex.com:I had to go through this same issue last year, and the Whitepages.com displayed my personal information again this year, so I had to file the compliant again this year
I have reviewed the Whitepages.com just now, and it looks like they have just removed my age and residing city from their webpageI find that their response in reference to my complaint ID *** is satisfactory for nowI hope they will not display my personal information again in the future.Sincerely,
**
Your request to "Opt-Out" and have your Data Profile removed from Whitepages Premium has been successfully completedYour Data Profile should no longer appear on Whitepages Premium inside the next hours as the removal process propagates throughout our systems.**IMPORTANT**Please note that even though your Data Profile has been removed from Whitepages Premium, we do update our records and databases quite frequently with new public records and sources, so it is possible that new data and information in relation to your Data Profile could appear in Whitepages Premium again in the futureWhile we make every effort possible to keep your Data Profile suppressed, it's highly advised that you check back on Whitepages Premium from time-to-time to verify that no new information is appearing in the Whitepages Premium databases to generate a new Data Profile
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hello ***,This is Steven with the Whitepages Customer Care CenterI wanted to follow up with information regarding the listing you reported. Whitepages respects your wishes in controlling how your information is displayedI'm happy to report that we've found and removed any contact
information associated with the persons included in your requestWithin hours, these data profiles should no longer appear through our services. **PLEASE NOTE:** Even though this data has been removed from our current database, Whitepages occasionally updates its records with new informationWe make efforts to identify whether new information is associated with a prior listing before publishing itIn some cases however, this can result in new information added to the site - most frequently happening when someone updates their personal contact info. We make every effort to respect your request as we collect more data, but we still advise reviewing this periodically to confirm no new details are being publishedIf you do notice any listings in which contact details are displayed, please do one of the following:- Follow the opt-out instructions on our site, linked here: https://support.whitepages.com/hc/en-us/articles/115010106908-How-do-I-edit-or-r...⇄ Notify us by submitting a new support request with the exact URL in which your details are contained.If you notice the listing still appearing on Search Engine Result pages, please do the following:- Click the link to see if it directs you to a live siteIf the site is visible, notify us for a fix.- If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the pageYou will need to follow up with the search engine provider to remove this cached information
I am sorry, but I am not able to find the response from the consumerIf Ms*** is able to find a listing for herself that is being provided by Whitepages.com, please provide the URL so we can better assist
We would be happy to assist Ms*** with the removal of her information, but in order to do so we will need the full name, address and phone number - exactly as it appears on the listing so we are able to assist
When searching *** *** in *** ***, ** on Whitepages.com, I do not see that we have a listingAlso, when searching ***, I do not see the name *** *** associatedIf I go to www.***.com and type in *** *** in *** ***, ** I do find that they still have a cached result listed on their first page of resultsWhen clicking on the links that are being displayed in the search results will take you to a page that does not provide information for *** ***. When information changes online, it takes search engines time to index their results to remove any outdated or invalid links, which usually takes about daysIf for any reason this needs to be expedited or if it has been longer than days, Mr*** will need to contact the search engine directly
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I apologizeI am not sure why the listing did not remove the first timeI have processed the removal again and have verified that it has been removed from the siteSorry for the inconvenience
I understand that Ms*** would like to not see her name not appear on this page, but again, we do not make special requests to remove information from our site unless it pertains to a specific person at a specific address or phone numberThis page does get updated periodically, but I cannot give an exact date or if the specific name *** *** would be removedAnyone can have a name and it is not something that is trademarked to any one individual
As noted in our previous emails, all information that we can remove from our listings has already been suppressedThis user has requested in the past to be removed from city-data.com, who we are not affiliated withAs such, there is no further assistance that we can provide