Wireless Advocates LLC

Hi [redacted] ***, I am following up regarding your cash card dispute to the Revdex.comI would like to start off by apologizing you have not yet received your promised promotional offerI attempted to reach you by phone this morning and left a voicemail with my contact information I have validated your purchase of the Samsung Galaxy on 6/27/and the promotion of $that you do qualify for, I also verified that your rebate was deniedI sent the request to have the $Costco Cash Card issued next Friday 12/23/2016, you can expect to receive in a post card style envelope within 7-business days from the issuance date On behalf of Wireless Advocates I would like to apologize for the frustration and inconvenience of the rebate Please let me know if you have any additional questions or concerns Sincerely, Charon K [redacted] - Corporate Escalation Resolution Supervisor

Hi Mr [redacted] Thank you for your prompt responseAt this time I am unable to provide any compensation for the broken LCD screen however I am willing to offer a $Costco cash card as a courtesy With the phone being dropped and the screen cracking Wireless Advocates has no way to determine if the LCD screen was broken or notThe sales associate states that the screen was cracked when you approached the kiosk We are unable to review the Costco cameras as that would not identify if your LCD screen was damaged at the time you approached the kiosk or not At this time no further action is being taken from Wireless Advocates Sincerely,Charon K***

Hi [redacted] ***, I am following up regarding your Revdex.com complaint and the AT&T billing issue resulting from a purchase and return at the Frederick Wireless Kiosk in Costco.On behalf of Wireless Advocates/ Costco I would like to apologize for the inconvenience and or frustration this may have caused youI attempted to reach you this afternoon on phone number (***)***- [redacted] and left you a voicemail with my contact information this afternoon I have escalated this request to AT&T confirming the return and asking that they cancel and adjust the billing charges and any negative reporting if any to the collection bureauIt generally takes 2-business days for the carrier to research and respond with a resolution, upon receiving this information I will follow back up with you providing any update received If you have any questions or concerns please feel free to contact me at the phone number below Sincerely, Charon K [redacted] Phone Number (206)626-- Email: [email protected]

Hi [redacted] ***, I am following up in regards to the Revdex.com complaint filed against Wireless AdvocatesOn behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration resulting from your purchase with youI attempted to reach you this morning by phone and left a voicemail I also sent you an email with the information below Upon researching your complaint it appears that the return of your iPhone 6s and the iPhone SE was not processed correctly causing a delay in refundI did verify that you were refunded $to the Visa card ending in [redacted] on 6/29/It is up to your financial institution on how quickly they release the funds back to you I would like to reimburse the shipping charges paid in addition to a $Costco Cash Card as a courtesyI would send you a total of $in a Costco Cash CardIf you are willing top accept our sincerest apology and offer please respond with your mailing address to have the cash card sent to you immediately If you have additional questions or concerns please feel free to contact me directly at the contact information listed below Sincerely, Charon K***- Escalations Resolution Supervisor Phone Number (206)626-M-F 7:00am - 3:00pm (PST) Email: [redacted] wirelessadvocates.com or [email protected]

Complaint: [redacted] I am rejecting this response because: I still haven't received the refund for the Samsung Note returned on September 23, I waited through the weekend until Monday, October 10, to respond The refund from Wireless Advocates still hasn't been credited to my account Was it mailed? This shouldn't be an issue as I should have been able to exchange my phone for another (per the CPSC/ Samsung recall) This is ridiculous

Complaint: [redacted] I am rejecting this response because: Please provide tracking number(s) for the Cash Card and Battery Pack kits Sincerely, [redacted] ***

Complaint: [redacted] Please provide a direct number for the individual you have spoken with at AT&T What is the account number they have connected to this issue? I have spent hours contacting and verifying only to hear that they cannot locate my account In fact, I believe they already reassigned the phone numbers and therefore have difficulty finding my account I would be happy to have a conference call Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I have layers of issues that have been pending since before Thanksgiving weekend because every person higher up that has been involved in my situation went on vacation and left me hangingThen upon return they never called me backIn the meantime, my bills would continue to Spiro out-of-control while attempting to pay two carriers at onceThis is why we have reached this level of escalation which could of all been avoidedI will await your responseI hope u can now understand the dissapointed as well.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hi [redacted] ***, Greetings from Wireless Advocates I am following up regarding the Revdex.com complaint inquiry resulting from a purchase made with Wireless AdvocatesI attempted to reach you this morning and left a voicemail requesting a call back to further discuss your complaint with our companyPlease call my at the phone number listed belowMy office hours are Mon-Fri between 7:00am – 3:30pm PST, please feel free to also respond to this email with a better time for me to reach you Your case number is [redacted] Sincerely, Charon K***

Hello [redacted] , I am following up regarding a Revdex.com complaint received against Wireless AdvocatesI apologize you are having an ongoing issue that has not yet been resolved I have attempted to reach you this morning on the phone number provided in the Revdex.com complaint and was unable to leave a voicemail, I have also emailed you my contact information asking that you return my call at your earliest convenience Please call me as soon as you can so I can research your complaint and help you with reaching a resolution Best Regards, Charon K***

Hi [redacted] , I am following up regarding your Revdex.com complaintOn behalf of Wireless Advocates I apologize to hear that you have a defective deviceI understand that Cassie has been working with you directly and was waiting for a statement from the sales associate regarding his interaction with youThe statement was received yesterday and the sales associate stated the following: This member came in about replacing his broken deviceHe was not upgrade eligible and did not have insuranceI explained possible optionsHe could go somewhere and get it fixed or some people order the parts and watch a you tube video and fix it themselvesAfter some time went buy the member stopped in and was asking questionsHe had purchased a complete kit to repairHe opened the kitI we talked about the parts he had and were both trying to figure out which was whichI explained to him that I am not a repair professional and I am not responsible for any damage ( he was asking me to help him which I referred him to a repair place..batteries plus or tech heroes or you tubeHe was attempting to repair it at that point at the kiosk) It was a slow day no one was aroundHis phone was already broken and he already needed an lcdI Assisted him (assisted with trying to lift the damaged glass off his device) Based on the sales associate statement the LCD screen was already broken and we have no proof of if it was broken when dropped or notAt this time Wireless Advocates is unable to provide any compensation or the requested device Please let me know if you have any questions or concerns Thank you, Charon K***

Complaint: [redacted] I am rejecting this response because:It was advertised for a certain price and they are not honoring it I still think it is faulty advertising and I am not be happy with the outcomeSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance in this matter, *** [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut would like this case open until I get all rebates I just do not trust themthey never told me that I had a day exchange, or that it would take weeks to get a rebate, or I could exchanger the phone for a different brand they kept telling me that I would only get a exchange for the same piece of ***Revdex.com let me know what I can doSincerely, [redacted]

Hello [redacted] ***,I am following up regarding your Revdex.com complaint to Wireless AdvocatesI apologize that you have an ongoing issue that has not been resolved when partnering with the kiosk for assistanceI called and left you a detailed voicemail this morning with the following information below.I validated your purchase of (4) iPhones on 10/31/2016, all devices qualified for the $Costco cash cardPer research I was unable to confirm any rebates issued to youI have sent the request to have (4) $cash cards mailed to you today, you can expect to receive in the mail within 7-business days in a post card style envelope.Customer Service is important to us and Wireless Advocates values your feedbackI have sent your information to the appropriate department for training and coaching opportunities for the kiosksThis department also looks to bettering the member experience.Again, on behalf of Wireless Advocates I would like to apologize for the inconvenience and frustration resulting from your purchase with us.Please let me know if you have any additional questions or concerns.Best Regards,Charon K***

Hi [redacted] , Greetings from Wireless Advocates I am following up regarding the Revdex.com complaint sent to Wireless Advocates regarding a delayed refund for the purchase of a Note with Wireless AdvocatesI apologize for the delayed refund to your Visa card Upon researching this request I was able to validate that the Visa card ending in [redacted] was refunded the amount of $yesterday 10/5/2016, I have provided proof of the refund belowIt is dependent on your financial institution on how quickly your funds are available to you Hi [redacted] , Greetings from Wireless Advocates I am following up regarding the Revdex.com complaint sent to Wireless Advocates regarding a delayed refund for the purchase of a Note with Wireless AdvocatesI apologize for the delayed refund to your Visa card Upon researching this request I was able to validate that the Visa card ending in [redacted] was refunded the amount of $yesterday 10/5/2016, I have provided proof of the refund belowIt is dependent on your financial institution on how quickly your funds are available to you ***photo redacted by Revdex.com[redacted] I attempted to reach you by phone this afternoon and a voicemail was left advising the details of the resolution On behalf of Wireless Advocates/Costco I would like to apologize for any inconvenience or frustration resulting from a purchase with us Thank you for your feedback regarding your experience At Wireless Advocates, we are committed to providing all of our customers with outstanding service and we’re sorry that we’ve disappointed you Your comments have been forwarded to the appropriate internal departments for review Due to confidentiality concerns, we do not share the outcome of reports, but please be assured that we value our customers and we take your feedback very seriously If additional information is needed, we will contact you Thank you, I attempted to reach you by phone this afternoon and a voicemail was left advising the details of the resolution On behalf of Wireless Advocates/Costco I would like to apologize for any inconvenience or frustration resulting from a purchase with us Thank you for your feedback regarding your experience At Wireless Advocates, we are committed to providing all of our customers with outstanding service and we’re sorry that we’ve disappointed you Your comments have been forwarded to the appropriate internal departments for review Due to confidentiality concerns, we do not share the outcome of reports, but please be assured that we value our customers and we take your feedback very seriously If additional information is needed, we will contact you Thank you,

Hello Mr***, Thank you for the responseAfter reviewing your response at this time we are unable to provide an individual tracking number for processed cash cards and power packsYou can check your status by visiting wwwstuartleerebates.com and entering the phone numbers and zip codeI have validated that each cash card has been mailed on 5/4/ Please let me know if you need anything elseThank you,Charon K***

Hi [redacted] , Thank you for taking the time to speak with me regarding your Revdex.com compliantPer our conversation due to the Kiosk Error you were forced to pay $x for the activation feesI have approved to reimburse the charges in addition to another $for what was paid on the pre-paid accountA check will be mailed to you this Thursday 7/28/for the amount of $160.00, you can expect to receive within 7-business days from issuance date in a post card style envelope marked [redacted] rebates You have accepted and agreed to my offerOn behalf of Wireless Advocates/Costco I would like to apologize for the inconvenience and frustration this may have caused you I can assure you that this issue will be escalated and addressed internally Please let me know if you have a y questions or concerns Kindly,Charon K***

Complaint: [redacted] I am rejecting this response because: The quantity per line is not relevant. I need to get one card per order. I have not seen any in the mail for ORDER DATE: 01/08/2017 Order ID [redacted] Order ID [redacted] Order ID [redacted] Order ID [redacted] . This issue is thus, not resolved. Sincerely, [redacted] ***