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Wish.com Reviews (2814)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
 
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
 
I apologize for any inconvenience, I can imagine this must be very...

frustrating for you. However, according to the tracking information, I can see that it was confirmed that your item was delivered on June 2. 2017. If you have already checked with your neighbors, then my best suggestion would be to contact your local postal carrier to report a claim. Unfortunately, we are unable to issue refunds on items with confirmed delivery. 
 
Please log out and log back in via email, [redacted], into the Wish App. If you are logged into the wrong account, you may encounter a 404 error when trying to view a link specific to that account. 
 
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
 
[redacted]
Wish Customer Service Team,
[redacted]

Complaint: [redacted]I am rejecting this response because: the order was never received.  Return policy is 30 days from the date of your seat. If it is never received the 30 days never started. Please refund. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/11/18) */
Hello,
You've been refunded for this order. Please allow 5-7 days for your refund to return to your original payment method. You may review this item in your Wish order history and note your updated Wish question...

(#XXXXXXd50f07a60eda7535bd) regarding this order.
Thanks,
Wish Support
Initial Consumer Rebuttal /* (2000, 7, 2014/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They claim that they have refunded my money back and that is pretty much what I was asking for if they could not locate my purchased item. As soon as the money shows up in my account then the case is closed as far as I'm concerned.
Thank you for all your hard work and help.

Hello [redacted],
I was able to locate the transaction, associated with order [redacted] ordered through the Geek App. Items ordered were:
52mm Digtal Fisheye 0.45x Wide Angle Lens HD Macro For Nikon [redacted]
Kelda 420-800mm F/8.3-16 Super Telephoto Manual Zoom Lens for Canon EOS EF Nikon DSLR Camera
Do you recognize any of the items ordered?
Wish Customer Support Team[redacted]

As much as the products look affordable. .what they don't tell you.is how long shipping will take and that it comes from other distrubutors. I ordered before Thanksgiving and it said my items would arrive around Dec 5th.-10.. I thought that was reasonable. When I got my email it said the items were shipped out on Dec 2nd-5th and my Christmas decorations will not arrive until Dec 23 and some of the gifts on Dec 28th.that is not acceptable. They knew these things were for Christmas and should have a disclaimer when ordering. Not a happy shopper

Initial Business Response /* (1000, 5, 2015/06/09) */
Hello,
Sorry for the confusion on this issue. If you do not see these charges in your Wish account, please email [redacted]@wish.com again with the following information:
* The last 4 digits of your credit card number
* The date of...

the purchase (the date on which the first charge appeared)
* The exact charge in U.S. dollars
Thank you,
Wish Dispute Resolution

Hello [redacted],
 
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
 
Rest assured that Wish will never charge you more than the...

listed price of them item upon placing your order.
 
When you add an item to your cart, you may see the price change based on the size or color you select. This is because our merchants have the options to sell size and color variations at different prices.
 
In these cases, the more popular colors or sizes may cost a little more than less popular choices. Once you select your desired options, the price will adjust accordingly before you add it to your shopping cart. This may also in certain instances affect the shipping price.
 
Keep in mind, that certain size and color combinations may not qualify for the “just pay shipping” promotion.
 
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
 
[redacted]
Wish Customer Service Team,
[redacted]

Hello [redacted], 
 
After taking a look at the order, it looks like that transaction was cancelled before your bank completed the transaction. That means you were never actually charged for your order by Wish and your bank or credit card company may have decided to remove this transaction from your statement entirely. If this is the case, you may not see a charge or refund from Wish for this order. 
 
Please allow up to 14 business days for the cancellation to be processed by your card issuer. Please note that Wish automatically issues the credit to your card issuer, and then your card issuer is responsible for processing the cancellation credit to you.
 
It is best to contact your card company. But, if you see a charge from Wish but no refund after 14 business days, please send us a screenshot of the charge from your current statement so we can investigate further.
 
[redacted]
Wish Customer Support Team
[redacted]

Complaint: [redacted]I am rejecting this response because:while it's great you're restricting this account, I also need the transaction canceled. I will not be paying for it because I did not order it. This will affect my credit because no one has paid for this order. As I said I didn't make the account so I can't log in and make changes.Sincerely,[redacted]

Hello...

[redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. According to our records, order [redacted] was fully refunded back to your original payment method, card ending in [redacted]. Your refund may look different depending on the financial institution you paid through, so if you're having trouble locating your refund, please contact your financial institution for assistance.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]

Hello [redacted], 
 
Thanks for the continued follow up. 
 
Your last transaction triggered an alert for possible unauthorized use, which declined, cancelled, and refunded your order. We put the temporary hold on your account to protect your financial data. 
 
I can verify we’ve received an image of your credit card, however, we also require an image of your bank statement. We do not require any private information, just be sure to include the following: 
 
* Line showing Wish/Context Logic transaction
* Date of the transaction
* Amount of the transaction
* Currency of the transaction
 
[redacted]
Wish Customer Support Team
[redacted]

Initial Business Response /* (1000, 5, 2015/09/03) */
Hello [redacted],
Sorry for the confusion on this issue. We thank you for using Wish and we're sorry to hear your order hasn't worked out as planned.
Out of the order IDs that you provided, a number of them have already been refunded, so we...

can take no further action on these orders:
55aXXXXXXXXbXXXXXXf4d1e5
[redacted]
However, for the additional items, please keep in mind that our automated return center is the way to get a refund for these items. You can use our automated return center by pressing the blue "Returns" button in your order history, uploading an image of your item then printing out a label for these items. Enter in your tracking ID and ship your item out, and you'll be automatically refunded when your item arrives back to our Returns Center.
Please keep in mind that we explain clearly in our returns policy that we do not cover, reimburse, repay or otherwise accept any responsibility for any return shipping on any items for any reason. Because of this, we are unable to reimburse these costs under any circumstances. You can read more about our returns policy here: https://www.wish.com/return_policy
Again, we apologize for the frustration on this issue. If you have further problems using our automated return center for these items, you may email us at [redacted]@wish.com with your order ID in question and a brief explanation of your issue.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have a printer and I don't think that a business as big as this one should be acting like this. I have read so many reveiws online and people have had so many problems with this site. Iwas a first time user and I would've thought that they would cut me some slaack, like I said I have no problem returning the items but since they took so much money from me I can't really afford to send them back on my own dollar because they're shipping costs are only 1.00$ here a few dollars there and it'd cost me double that just to return them. I didn't pay to get shirts that are ripped and one is hanging on by a thread on the strap and they never said we would have to convert chinese sizes with american. And a few shirts I recieved were damaged either while packaging or in the mail. Since they won't give me my money back unless I pay again, is there anything you can do to shut them down. Or have warnings before anyone downloads the app. This is a little ridiculous tghat they won't cooperate with me, unless I pay more money, I jsut think it's a rip off. Idon't know what to do. You'd think they'd have been a little nicer and understanding with my first order. I didn't know how everything went with the sizes and the only shirt thta fits me is all torn up and hanging on by a thread, literally. Is there anything else you can do??

Hello [redacted],
 
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Geek customer and are looking forward to helping you resolve this issue.
 
We apologize for any frustration this may have caused. Our...

records show that this order was refunded $85.40 on May 25, 2017 back to card ending in [redacted]. 
 
It looks like your last transaction triggered an alert for possible unauthorized use, which declined, canceled, and refunded your order. Therefore, we placed a temporary hold on your account to protect your financial data. However, it looks like your account has been unlocked, so you should now be able to purchase again on Wish, access your order history and contact support for further assistance with your order.
 
Unfortunately we are unable to re-ship items at this time. However, you can re-purchase all the items from the order here: 
 
- [redacted]
- [redacted]
- [redacted]
[redacted]
- [redacted]
- [redacted]
- [redacted]
- [redacted]
- [redacted]
 
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
 
[redacted]
Wish Customer Service Team,
[redacted]

Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for the inconvenience. I'm having trouble locating this charge in our...

system. Could you provide the following so I can investigate further?
A Screen Shot of the charge as it appears on your Billing statement.
Your card's billing zip code (the zip code of the address your card is registered to.)
The first AND last four digits of the card charged.
The brand of card used e.g. Visa, MasterCard, American Express, etc...
This will help us locate the charge and refund you the money.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Teamwww.wish.com/help

Hello...

[redacted],
Apologies for any inconvenience. After taking a look at your account, I can see that a previous order [redacted], was placed on November 14, 2016 for $20. I can confirm that the last four digits of the card used for the $20 order was [redacted]. However, we were unable to locate the $20 charge in the screenshots previously provided by you.
We believe the $116 charge you're seeing on your statement may not be associated to the card ending in [redacted]. Please verify.
Wish Customer Support Team[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
Sorry for the confusion on this issue. We do see that you have submitted emails regarding this issue. However, we are currently experiencing some backlog in our response time due to higher-than-expected support emails. We will...

respond to you as soon as we are able and apologize for the delay.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I DID RECEIVE A PARTIAL REFUND BUT AM STILL SHORT A $2.00 AND $16.00 REFUND. AGAIN, I NEVER MADE ANY PURCHASES FROM THIS PLACE. MY INFORMATION WAS STOLEN AND I HAVE A POLICE REPORT AND BANK RECORDS TO PROVE THIS.
Final Consumer Response /* (2000, 9, 2015/07/30) */
After filing this complaint, WISH finally resolved the issue by sending me the invoices in question, refunding the money to my bank account, and blocking the person who placed the orders from making further purchases.

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Dear [redacted]
 
I apologize for any inconvenience, I can imagine this must be very frustrating for you.
 
As previously mentioned, the tracking information confirms that your item was delivered. I understand that you have already checked with your local post office and neighbors. As it is, we are unable to issue refunds on items with confirmed deliveries.
 
To learn more about Wish’s policies and terms of use, please refer to the following link:
 
[redacted]
 
We hope this clears things up and appreciate your understanding.
 
Regards, 
[redacted]
Wish Customer Service Team

Complaint: [redacted]I am rejecting this response because: I have nothing to return. I never received my items. This policy does not apply. Sincerely,[redacted]

Hello [redacted],I recently came across your Revdex.com complaint and wanted to follow up.After taking a look at your account, I can see the following items have been successfully delivered.Order [redacted] 3.5mm Mini Portable Stereo Speaker ForPhone LG Nexus 5 S4 i9500...

N9000 MP4* Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 1:11 pm on November 28, 2015 in [redacted].* Tracking #[redacted] If you have not received the item, please contact your local post office.Order [redacted] 3.5mm Earbuds Earphone for iPhone 5/ 6/6 plus /MP3/ MP4* Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 4:07 pm on December 2, 2015 in [redacted].* Tracking #[redacted] If you have not received the item, please contact your local post office.Order 5[redacted] New fashion Jumpsuit solid sleeveless one-piece simple elegant sling* Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 1:19 pm on November 21, 2015 in [redacted].* Tracking #[redacted] If you have not received the item, please contact your local post office.I hope this resolves your issue, but if you have any other questions, please feel free to let us know and we're more than happy to help.Wish Customer Support Team[redacted]

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