Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
dear wish
the order number is #[redacted] for multifunctional kitchen tool knife . never received the product .
the circular knife wheel to I have never received order # [redacted] .
and I have tried to call many times and emailed many times about this and so I just want a refund on both knifes. I have been told that I was getting a refund on the circular knife wheel but as od today 5 22 2017 I have not received a refund so I need both monies on both knifes.
my daughter [redacted] and I have been trying to get the money back
thanks
Hello [redacted],Due to company policy, we do not provide reimbursements for return shipping. You may read more about our return policy here: [redacted]Unfortunately we are unable to provide that level of granularity. But please check within the app for the date of the message exchanges.Wish Customer Support Team[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/07/30) */
Hello,
To process a refund for these items, please continue following our support question steps. We do see that you have already submitted support questions for these items, but we request that you provide follow up information so we can...
process these refunds.
At this time, we do not provide phone support for this issue and will not process this request with you on the phone. While we are happy to process a refund for you for these items, we require you follow our support question process to have your refund processed.
Please follow these instructions to re-open and continue your support question process:
1. Navigate to your Order History page from the menu at the top of your screen.
2. Find the order you're inquiring about and click "details" next to that transaction.
3. Tap your question under the "Questions" heading.
4. Scroll down to the bottom of the page, select a topic and fill in your comment. If you were asked to provide a picture, tap the "Attach a photo" link and attach your picture.
5. Tap "Re-open Question".
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When clicking "Details" there is no "questions" heading anywhere on the "details" page. Steps 3,4 ans 5 does not.exist. The only option is to do a "continue rerurn". HOWEVER,
When I try to " continue return" I cant seem to surpass [redacted] part where I HAVE to check that "this package only have one item". This is an issue because I returned MANY of the products purchased and I live across the country here in virginia and paying for a package for each cheap products was not an option for me since it wouldve cost me a fortune and certain products ranged from $1-$20. So I attached the printed rerurn labels on each item that was ziplocked separately with the labels inside with the specific item. The package with ALL returns shouldve been delivered by now to wish. I will check with USPS on delvery
Should I continue the process and just click the "package only contain one item" eventhough it has MULTIPLE items in ONE large box??
We are following up with you regarding your recent complaint with the Revdex.com.
I apologize for the inconvenience with your purchase. I have gone ahead and refunded you for order [redacted]. Please allow 5-10 business days for your refund to process back to your original form of payment.
Our records show that order [redacted] was refunded $57.00 USD on March 24, 2017 back to card ending in [redacted]. We are sorry if you are continuing to have trouble locating your refund. At this point, your card issuer is the best point of contact for help locating your refund.
Once we issue the refund to you, your card issuer is responsible for ensuring that you receive the refund. How they process the refund can really vary, so we do strongly encourage you to reach out to them.
Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact your card administrator, either your bank or card processor, for more information.
Complaint: [redacted]I am rejecting this response because: I have already done what the company has asked and cannot do the other they are asking because the links they provide to do it do not work. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
There is no indication anywhere (except when this company communicates back via email) about expiration dates. If they are able to give a $10.00 gift card for 30 days; then, why don't their regular gift cards last as long.
Also, the gift card is no longer logical as I have mentioned in my complaint and ALL THROUGH THE ORDER!!! REFUND TO MY PAYPAL ADDRESS!!! NO EXCEPTIONS!!! I AM NO LONGER USING YOUR SERVICES AND DEMAND MY MONEY RIGHTFULLY RETURNED BACK TO ME!!! You company refused to honor the gift card; and there is no indication that there was even a gift card present anywhere on my account. SEE THE MANY SCREENSHOTS that show that there were no gift cards, nor any expired ones. There was nothing sitting in my account. I believe this company to be lying to cover their butt; it is absurd and they need to refund the $16.00 to my PAYPAL! NOEXCEPTIONS!!!
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/06/23) */
Hi [redacted],
We're sorry your order did not meet your expectations! After seeing this complaint we reviewed your Wish account and noticed that you did not open any support communication with Wish to make this refund request. We're sorry...
that you had to reach out to the Revdex.com to make this request, therefore we have refunded your account for the pants and the shoes.
If you have any further questions, please feel free to email Wish support at [redacted]@wish.com.
Thank you!
The Wish Team
We’re unfortunately unable to reverse the block on your account. Wish reserves the right to block accounts for various reasons. Reasons for a blocked account may include: payment issues, suspected fraud, irregular refund requests or other factors that signal a breach of our Terms...
of Service. We’re unfortunately unable to provide the exact reason your account was blocked.
To learn more, please visit: [redacted].
I apologize we’re unable to reverse the decision and appreciate your understanding.
Hello [redacted]We are following up with you regarding your recent complaint with the Better Business...
Bureau. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Rest assured, a full refund has been issued back to you for order [redacted]. Your refund may look different depending on the financial institution you paid through, so if you're having trouble locating your refund, please contact your financial institution for assistance using the confirmation of the refund we have attached to this email.The refund has been issued to the card ending in [redacted].We deeply apologize for this issue, but at this time we are unable to exchange or re-ship items. However, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I understand that your child has been making purchases on your...
credit card without your permission. I know this is a difficult situation, and I'm happy to help.
As a one-time courtesy, I have processed a full refund for all orders placed by your child on your card (VISA ending [redacted]). I have also blocked your child's account, and they should not be able to make further purchases. Additionally, I've gone ahead and removed the billing information from this account to protect your financial data.
Please note that if this situation reoccurs, we will require returns prior to processing refunds.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Unfortunately we do not offer phone support at this...
time.
Upon checking your account, I can confirm that your credit card information has already been deleted from the system.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. I have gone ahead and issued a refund for "15000mah...
20000mah Solar Charger Dual USB External Battery Power Bank" from order [redacted]. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.
We are working diligently to get the image upload issue fixed as soon as possible. If you could, please provide us a screenshot of the error message you keep receiving when uploading the image.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate your patience.
It looks like someone may have entered your email address by mistake when placing an order on Wish. Rest assured that if you did not...
make a purchase with us, we will never charge you for an unauthorized transaction.
We have restricted the account linked to this address and you should no longer be receiving any more emails. Our sincerest apologies for any inconvenience this may have caused. Thank you for your understanding.
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience and am sorry to hear of the...
issue with your order. Wish offers a 30-day return policy on all orders. I reviewed your purchase and it appears you're unfortunately beyond this timeframe. Our full refund policy can be viewed here: [redacted]
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for "9 colors Women Fashion Off Shoulder Ladys Casual Loose T-shirts Tops Soft Cotton Blouse” from order [redacted]. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Initial Business Response /* (1000, 5, 2015/08/19) */
Hi [redacted],
Sorry for the confusion on this issue. Our records currently indicate that order ID [redacted] was an order for $58 USD, and you were refunded for two items total on this order, for a total of $20 USD.
However,...
we do not see any records that any other items were shipped back to us, including confirmed tracking numbers. If you have the tracking IDs associated with specific items in your order, we may be able to provide additional assistance. Additionally, we do not see any record that you submitted a support question for these items at any time indicating issues with our return center or requesting a refund through that forum.
If you can provide tracking information for the items you shipped back along with the names of the items you returned, we may be able to provide further assistance.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello
I sent out all 5 shirts in one box, I find it hard to believe only 2 made it back. As per your company I was told I would receive my full refund plus shipping because it was at the companies mistake I received the wrong items. I also sent on your e-mail a picture of the receipt that showed the tracking number and total of what it again cost me to ship back to your return center. I don't know how much more I can prove to you what was sent other than 2 shirts back to you would not cost me almost $11.00 for shipping I know I sent back all 5.
Thank you
[redacted]
Final Business Response /* (4000, 9, 2015/08/24) */
Hello,
We apologize for the confusion and inconvenience of this issue. We have now refunded this transaction for you. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 54) that you can find in your order history.
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (4200, 11, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello
I understand the fact that you are refunding me on the orders I returned but I was promised a full refund plus my shipping. It was your companies fault on the incorrect items I received and now I was charged and additional $10.72 on top of the $13.00 I already had to pay for shipping.
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
dear wish
the order number is #[redacted] for multifunctional kitchen tool knife . never received the product .
the circular knife wheel to I have never received order # [redacted] .
and I have tried to call many times and emailed many times about this and so I just want a refund on both knifes. I have been told that I was getting a refund on the circular knife wheel but as od today 5 22 2017 I have not received a refund so I need both monies on both knifes.
my daughter [redacted] and I have been trying to get the money back
thanks
Hello [redacted],Due to company policy, we do not provide reimbursements for return shipping. You may read more about our return policy here: [redacted]Unfortunately we are unable to provide that level of granularity. But please check within the app for the date of the message exchanges.Wish Customer Support Team[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/07/30) */
Hello,
To process a refund for these items, please continue following our support question steps. We do see that you have already submitted support questions for these items, but we request that you provide follow up information so we can...
process these refunds.
At this time, we do not provide phone support for this issue and will not process this request with you on the phone. While we are happy to process a refund for you for these items, we require you follow our support question process to have your refund processed.
Please follow these instructions to re-open and continue your support question process:
1. Navigate to your Order History page from the menu at the top of your screen.
2. Find the order you're inquiring about and click "details" next to that transaction.
3. Tap your question under the "Questions" heading.
4. Scroll down to the bottom of the page, select a topic and fill in your comment. If you were asked to provide a picture, tap the "Attach a photo" link and attach your picture.
5. Tap "Re-open Question".
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When clicking "Details" there is no "questions" heading anywhere on the "details" page. Steps 3,4 ans 5 does not.exist. The only option is to do a "continue rerurn". HOWEVER,
When I try to " continue return" I cant seem to surpass [redacted] part where I HAVE to check that "this package only have one item". This is an issue because I returned MANY of the products purchased and I live across the country here in virginia and paying for a package for each cheap products was not an option for me since it wouldve cost me a fortune and certain products ranged from $1-$20. So I attached the printed rerurn labels on each item that was ziplocked separately with the labels inside with the specific item. The package with ALL returns shouldve been delivered by now to wish. I will check with USPS on delvery
Should I continue the process and just click the "package only contain one item" eventhough it has MULTIPLE items in ONE large box??
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com.
I apologize for the inconvenience with your purchase. I have gone ahead and refunded you for order [redacted]. Please allow 5-10 business days for your refund to process back to your original form of payment.
Our records show that order [redacted] was refunded $57.00 USD on March 24, 2017 back to card ending in [redacted]. We are sorry if you are continuing to have trouble locating your refund. At this point, your card issuer is the best point of contact for help locating your refund.
Once we issue the refund to you, your card issuer is responsible for ensuring that you receive the refund. How they process the refund can really vary, so we do strongly encourage you to reach out to them.
Because our system indicates this has been refunded, we can take no further action on this payment and we strongly urge you to contact your card administrator, either your bank or card processor, for more information.
We hope this helped!
[redacted]
Wish Customer Support Team
[redacted]
Complaint: [redacted]I am rejecting this response because: I have already done what the company has asked and cannot do the other they are asking because the links they provide to do it do not work. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
There is no indication anywhere (except when this company communicates back via email) about expiration dates. If they are able to give a $10.00 gift card for 30 days; then, why don't their regular gift cards last as long.
Also, the gift card is no longer logical as I have mentioned in my complaint and ALL THROUGH THE ORDER!!! REFUND TO MY PAYPAL ADDRESS!!! NO EXCEPTIONS!!! I AM NO LONGER USING YOUR SERVICES AND DEMAND MY MONEY RIGHTFULLY RETURNED BACK TO ME!!! You company refused to honor the gift card; and there is no indication that there was even a gift card present anywhere on my account. SEE THE MANY SCREENSHOTS that show that there were no gift cards, nor any expired ones. There was nothing sitting in my account. I believe this company to be lying to cover their butt; it is absurd and they need to refund the $16.00 to my PAYPAL! NOEXCEPTIONS!!!
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/06/23) */
Hi [redacted],
We're sorry your order did not meet your expectations! After seeing this complaint we reviewed your Wish account and noticed that you did not open any support communication with Wish to make this refund request. We're sorry...
that you had to reach out to the Revdex.com to make this request, therefore we have refunded your account for the pants and the shoes.
If you have any further questions, please feel free to email Wish support at [redacted]@wish.com.
Thank you!
The Wish Team
Hello [redacted],
We’re unfortunately unable to reverse the block on your account. Wish reserves the right to block accounts for various reasons. Reasons for a blocked account may include: payment issues, suspected fraud, irregular refund requests or other factors that signal a breach of our Terms...
of Service. We’re unfortunately unable to provide the exact reason your account was blocked.
To learn more, please visit: [redacted].
I apologize we’re unable to reverse the decision and appreciate your understanding.
[redacted]
Wish Customer Service Team,
[redacted]
Hello [redacted]We are following up with you regarding your recent complaint with the Better Business...
Bureau. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Rest assured, a full refund has been issued back to you for order [redacted]. Your refund may look different depending on the financial institution you paid through, so if you're having trouble locating your refund, please contact your financial institution for assistance using the confirmation of the refund we have attached to this email.The refund has been issued to the card ending in [redacted].We deeply apologize for this issue, but at this time we are unable to exchange or re-ship items. However, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I understand that your child has been making purchases on your...
credit card without your permission. I know this is a difficult situation, and I'm happy to help.
As a one-time courtesy, I have processed a full refund for all orders placed by your child on your card (VISA ending [redacted]). I have also blocked your child's account, and they should not be able to make further purchases. Additionally, I've gone ahead and removed the billing information from this account to protect your financial data.
Please note that if this situation reoccurs, we will require returns prior to processing refunds.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
I have not Heard back from the company at all.
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Unfortunately we do not offer phone support at this...
time.
Upon checking your account, I can confirm that your credit card information has already been deleted from the system.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. I have gone ahead and issued a refund for "15000mah...
20000mah Solar Charger Dual USB External Battery Power Bank" from order [redacted]. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.
We are working diligently to get the image upload issue fixed as soon as possible. If you could, please provide us a screenshot of the error message you keep receiving when uploading the image.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate your patience.
It looks like someone may have entered your email address by mistake when placing an order on Wish. Rest assured that if you did not...
make a purchase with us, we will never charge you for an unauthorized transaction.
We have restricted the account linked to this address and you should no longer be receiving any more emails. Our sincerest apologies for any inconvenience this may have caused. Thank you for your understanding.
[redacted]
Wish Customer Service Team,
[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience and am sorry to hear of the...
issue with your order. Wish offers a 30-day return policy on all orders. I reviewed your purchase and it appears you're unfortunately beyond this timeframe. Our full refund policy can be viewed here: [redacted]
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for "9 colors Women Fashion Off Shoulder Ladys Casual Loose T-shirts Tops Soft Cotton Blouse” from order [redacted]. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/19) */
Hi [redacted],
Sorry for the confusion on this issue. Our records currently indicate that order ID [redacted] was an order for $58 USD, and you were refunded for two items total on this order, for a total of $20 USD.
However,...
we do not see any records that any other items were shipped back to us, including confirmed tracking numbers. If you have the tracking IDs associated with specific items in your order, we may be able to provide additional assistance. Additionally, we do not see any record that you submitted a support question for these items at any time indicating issues with our return center or requesting a refund through that forum.
If you can provide tracking information for the items you shipped back along with the names of the items you returned, we may be able to provide further assistance.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello
I sent out all 5 shirts in one box, I find it hard to believe only 2 made it back. As per your company I was told I would receive my full refund plus shipping because it was at the companies mistake I received the wrong items. I also sent on your e-mail a picture of the receipt that showed the tracking number and total of what it again cost me to ship back to your return center. I don't know how much more I can prove to you what was sent other than 2 shirts back to you would not cost me almost $11.00 for shipping I know I sent back all 5.
Thank you
[redacted]
Final Business Response /* (4000, 9, 2015/08/24) */
Hello,
We apologize for the confusion and inconvenience of this issue. We have now refunded this transaction for you. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 54) that you can find in your order history.
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (4200, 11, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello
I understand the fact that you are refunding me on the orders I returned but I was promised a full refund plus my shipping. It was your companies fault on the incorrect items I received and now I was charged and additional $10.72 on top of the $13.00 I already had to pay for shipping.
[redacted]