Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Thank you for letting us know about the experience you had with this merchant. We take...
all user feedback and reviews very seriously.We want to to make sure that the stores on Wish are attentive to your questions and timely in their delivery. We want the stores on Wish to be of the highest caliber and take steps to prevent stores who do not follow these basic guidelines from appearing on Wish. Thank you again for your help in making Wish a better community for users and stores.I will be happy to help issue a refund for all the items you sent back to the return center, that arrived damaged, or never arrived at all. Could you please provide us the order number and name of the item that you returned.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We are so sorry that you did not receive a refund for the jacket that...
you ordered in [redacted] [redacted] . We have gone ahead and processed a refund for this item. Please allow 3-5 business days for this to fully process. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
These people took my credit card number and then started saying it was fraudulent. They put over 150 items they said that I had ordered from them which I had not. They were billing my Discover card for all of this. You cannot get a hold of them. Their phone numberis[redacted]. And all you get is to leave a message, and then it says the message board is full. So you can't contact anybody!
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.It looks like you have disputed this transaction with PayPal. Opening a dispute will...
prevent us from automatically refunding you directly through Wish. In addition, PayPal disputes can take up to 30 days to resolve, but an automatic refund through Wish takes less than 3 days. We would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in place. If you would like further assistance on this issue, please contact PayPal to remove the dispute.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Complaint: [redacted]I am rejecting this response because: I have logged in several times but when I try to view history it says no orders and if I try to track it from email it goes to wish.com and has error page. I have told them in several emails but the response is always the same log in to my account. I've done it and still nothing. They took my money first part of March and I have not gotten my purchase or any information on where it is or if it's coming at all. The email saying it was shipped around the 10th of March. I just feel this company has given me the run around they have no problem taking my money but when it comes to getting the product they don't care. I don't understand how they don't have a number to call and talk to someone instead of the same responses in an email. Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/07/14) */
Hello,
Sorry for the confusion on this issue. For an items that you have received and are unsatisfied with, or have not received and should have, please go to your order history and submit a support question using the large blue...
"Request a Refund" button under the item in question. Please keep in mind you may be asked for a photo of the item or you may be requested to send the item back to receive your refund.
If you are unsatisfied with our support question staff, please let us know by including your order ID (begins with a 5) in a response to this complaint so we may further review this issue.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Order # XXXXXXXXXXb3cXXXXXf1f965
I have already sent all items back to the company and have not received a refund. Every inquiry I submit to the company, I receive the same generic response instructing me to "Request a Refund" through their website, which I have also done several times. Every response from this company is a generic response not specific to my question or order number. It is a cycle of me inquiring about a refund on products I have already sent back, and then receiving a generic response on how I can go about requesting a refund through the website.
Final Business Response /* (4000, 9, 2015/07/21) */
Hello,
Apologies for this inconvenience. We have refunded this transaction for you. Please allow 5-7 days for your refund to be processed back to your original payment method.
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (2000, 11, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just a shame I had to get the Revdex.com involved to stop receiving spam!Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to confirm that they are still planning to suspend the account, however.
Thank you!
Sincerely, [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Can you give me the order number of the item you're having...
this issue with? It should start with a 5 and be 24 characters long. You can find it in your order history and your confirmation email.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Thank you for providing this information. With your help, we were able to track down these charges. The following shipping address was used for these transactions:
[redacted]United States
The account name is [redacted]
Can you please confirm if you recognize the above name or shipping address?
I feel like people only write these reviews if they've had crap service, so I figured I'd point out that I've ordered plenty of stuff from them and except for some sizing issues (pretty much a given when ordering clothing without trying it on) everything has been great. Will definitely be shopping with Wish in the future.
I purchased two XXL large shirts. They barley were able to fit past my shoulders. They must have been made for infants and smelled so bad of chemicals that I threw them in the trash. They were not made of any material that I have ever seen before. I will not be buying from them again. BUYER BEWARE!!
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 20.0px; font: 14.7px Arial; color: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 20.0px; font: 14.7px Arial; color: #000000; min-height: 16.0px} span.s1 {font-kerning: none} Hello [redacted], Thank you for following up. In order to process refunds, we require you return all items ordered. To return unopened items without incurring any further costs, we recommend you refuse all items as they are delivered. If items are not refused at delivery, you can write "REFUSED - RTS" on the unopened packages and drop them off at the post office. I understand this may take some time. Because of this, once I see that several items have been refused, as a sign of good faith, I will refund all charges. Please keep a list of the tracking numbers of the packages you refuse and notify me once they have been returned to sender. I look forward to hearing from you soon. [redacted] Wish Customer Service Team
Initial Business Response /* (1000, 5, 2015/04/02) */
Hello,
We apologize for the inconvenience and have refunded this item for you. Please allow 5-7 days for the return to return to your original payment method.
Thank you,
Wish Dispute Resolution
{text-decoration: underline} Hello [redacted], We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue. I would be happy to process any refund requests you have. For each item you would like to refund from order [redacted], please provide the name of the item(s). Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Support Team [redacted]
[redacted]Document Attached[redacted]Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Sorry to hear that the items never...
arrived. We deeply apologize for this issue, but at this time we are unable to exchange or re-ship items. However, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users.However, I have gone ahead and issued a refund for both orders [redacted] and [redacted]9. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.Order [redacted], Thin Style New Fashion Gift Parkas Winter Coat Zipper Women Winter Jacket (Green) was refunded on March 29, 2016. Your refund may look different depending on the financial institution you paid through, so if you're having trouble locating your refund, please contact your financial institution for assistance using the confirmation of the refund we have attached to this email. The refund has been issued to the card ending in [redacted].Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a...
Wish customer and are looking forward to helping you resolve this issue.Sorry to hear that the item you received was a counterfeit. The items on Wish are actually sold by stores from all over the world. We're kind of like an online shopping mall. Each of these stores is responsible for listing their own products, but we do everything we can to keep fake and/or counterfeit merchandise off of the site. If you ever receive a fake or counterfeit product from Wish, please let us know so we can investigate the matter immediately. Just to let you know, the item has been removed from our site already.We have gone ahead and issued a refund for order [redacted] "Newest 2015 NoNo Pro 5 Levels nono hair pro5 Smart Hair Epilators Professional no no Hair Removal no!no! hair catcher". Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Teamwww.wish.com/help
Initial Business Response /* (1000, 5, 2015/09/16) */
Hi [redacted],
We're so sorry to hear about your frustrating dealings in receiving a refund for the 3 items you cancelled prior to their shipment. We would like to issue you a refund for this trouble, but are unable to locate your...
account using the information provided here at Revdex.com. Could you please update your complaint, or email Wish support at [redacted]@wish.com with either your Order ID#, User ID#, the Wish support ticket ID# or the email address associated to your Wish account.
Once we receive one of those items we will be able to lookup your account and review these orders.
Looking forward to hearing your reply!
The Wish Team
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Waiting for company to respond to my email and issue refund
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Thank you for letting us know about the experience you had with this merchant. We take...
all user feedback and reviews very seriously.We want to to make sure that the stores on Wish are attentive to your questions and timely in their delivery. We want the stores on Wish to be of the highest caliber and take steps to prevent stores who do not follow these basic guidelines from appearing on Wish. Thank you again for your help in making Wish a better community for users and stores.I will be happy to help issue a refund for all the items you sent back to the return center, that arrived damaged, or never arrived at all. Could you please provide us the order number and name of the item that you returned.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We are so sorry that you did not receive a refund for the jacket that...
you ordered in [redacted] [redacted] . We have gone ahead and processed a refund for this item. Please allow 3-5 business days for this to fully process. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
These people took my credit card number and then started saying it was fraudulent. They put over 150 items they said that I had ordered from them which I had not. They were billing my Discover card for all of this. You cannot get a hold of them. Their phone numberis[redacted]. And all you get is to leave a message, and then it says the message board is full. So you can't contact anybody!
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.It looks like you have disputed this transaction with PayPal. Opening a dispute will...
prevent us from automatically refunding you directly through Wish. In addition, PayPal disputes can take up to 30 days to resolve, but an automatic refund through Wish takes less than 3 days. We would love to help you resolve this issue but we are unable to take any further actions on your transaction while the dispute is in place. If you would like further assistance on this issue, please contact PayPal to remove the dispute.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Complaint: [redacted]I am rejecting this response because: I have logged in several times but when I try to view history it says no orders and if I try to track it from email it goes to wish.com and has error page. I have told them in several emails but the response is always the same log in to my account. I've done it and still nothing. They took my money first part of March and I have not gotten my purchase or any information on where it is or if it's coming at all. The email saying it was shipped around the 10th of March. I just feel this company has given me the run around they have no problem taking my money but when it comes to getting the product they don't care. I don't understand how they don't have a number to call and talk to someone instead of the same responses in an email. Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/07/14) */
Hello,
Sorry for the confusion on this issue. For an items that you have received and are unsatisfied with, or have not received and should have, please go to your order history and submit a support question using the large blue...
"Request a Refund" button under the item in question. Please keep in mind you may be asked for a photo of the item or you may be requested to send the item back to receive your refund.
If you are unsatisfied with our support question staff, please let us know by including your order ID (begins with a 5) in a response to this complaint so we may further review this issue.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Order # XXXXXXXXXXb3cXXXXXf1f965
I have already sent all items back to the company and have not received a refund. Every inquiry I submit to the company, I receive the same generic response instructing me to "Request a Refund" through their website, which I have also done several times. Every response from this company is a generic response not specific to my question or order number. It is a cycle of me inquiring about a refund on products I have already sent back, and then receiving a generic response on how I can go about requesting a refund through the website.
Final Business Response /* (4000, 9, 2015/07/21) */
Hello,
Apologies for this inconvenience. We have refunded this transaction for you. Please allow 5-7 days for your refund to be processed back to your original payment method.
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (2000, 11, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Just a shame I had to get the Revdex.com involved to stop receiving spam!Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to confirm that they are still planning to suspend the account, however.
Thank you!
Sincerely, [redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Can you give me the order number of the item you're having...
this issue with? It should start with a 5 and be 24 characters long. You can find it in your order history and your confirmation email.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px}
Dear [redacted]
Thank you for providing this information. With your help, we were able to track down these charges. The following shipping address was used for these transactions:
[redacted]United States
The account name is [redacted]
Can you please confirm if you recognize the above name or shipping address?
Regards,
[redacted]
Wish Customer Service Team
I feel like people only write these reviews if they've had crap service, so I figured I'd point out that I've ordered plenty of stuff from them and except for some sizing issues (pretty much a given when ordering clothing without trying it on) everything has been great. Will definitely be shopping with Wish in the future.
I purchased two XXL large shirts. They barley were able to fit past my shoulders. They must have been made for infants and smelled so bad of chemicals that I threw them in the trash. They were not made of any material that I have ever seen before. I will not be buying from them again. BUYER BEWARE!!
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 20.0px; font: 14.7px Arial; color: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 20.0px; font: 14.7px Arial; color: #000000; min-height: 16.0px} span.s1 {font-kerning: none} Hello [redacted], Thank you for following up. In order to process refunds, we require you return all items ordered. To return unopened items without incurring any further costs, we recommend you refuse all items as they are delivered. If items are not refused at delivery, you can write "REFUSED - RTS" on the unopened packages and drop them off at the post office. I understand this may take some time. Because of this, once I see that several items have been refused, as a sign of good faith, I will refund all charges. Please keep a list of the tracking numbers of the packages you refuse and notify me once they have been returned to sender. I look forward to hearing from you soon. [redacted] Wish Customer Service Team
I believe this is a wonderful app that takes online shopping to a new level!!
Initial Business Response /* (1000, 5, 2015/04/02) */
Hello,
We apologize for the inconvenience and have refunded this item for you. Please allow 5-7 days for the return to return to your original payment method.
Thank you,
Wish Dispute Resolution
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #e4af0a} span.s1...
{text-decoration: underline} Hello [redacted], We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue. I would be happy to process any refund requests you have. For each item you would like to refund from order [redacted], please provide the name of the item(s). Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Support Team [redacted]
Final Consumer Response /* (2000, 10, 2016/02/05) */
I received a full refund.
[redacted]Document Attached[redacted]Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Sorry to hear that the items never...
arrived. We deeply apologize for this issue, but at this time we are unable to exchange or re-ship items. However, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users.However, I have gone ahead and issued a refund for both orders [redacted] and [redacted]9. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.Order [redacted], Thin Style New Fashion Gift Parkas Winter Coat Zipper Women Winter Jacket (Green) was refunded on March 29, 2016. Your refund may look different depending on the financial institution you paid through, so if you're having trouble locating your refund, please contact your financial institution for assistance using the confirmation of the refund we have attached to this email. The refund has been issued to the card ending in [redacted].Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a...
Wish customer and are looking forward to helping you resolve this issue.Sorry to hear that the item you received was a counterfeit. The items on Wish are actually sold by stores from all over the world. We're kind of like an online shopping mall. Each of these stores is responsible for listing their own products, but we do everything we can to keep fake and/or counterfeit merchandise off of the site. If you ever receive a fake or counterfeit product from Wish, please let us know so we can investigate the matter immediately. Just to let you know, the item has been removed from our site already.We have gone ahead and issued a refund for order [redacted] "Newest 2015 NoNo Pro 5 Levels nono hair pro5 Smart Hair Epilators Professional no no Hair Removal no!no! hair catcher". Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Teamwww.wish.com/help
Initial Business Response /* (1000, 5, 2015/09/16) */
Hi [redacted],
We're so sorry to hear about your frustrating dealings in receiving a refund for the 3 items you cancelled prior to their shipment. We would like to issue you a refund for this trouble, but are unable to locate your...
account using the information provided here at Revdex.com. Could you please update your complaint, or email Wish support at [redacted]@wish.com with either your Order ID#, User ID#, the Wish support ticket ID# or the email address associated to your Wish account.
Once we receive one of those items we will be able to lookup your account and review these orders.
Looking forward to hearing your reply!
The Wish Team
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Waiting for company to respond to my email and issue refund