I ordered 5 items - all shipped individually. Delivery dates for everything got pushed back - sometimes more than once. Bottom line: NOTHING EVER ARRIVED! Ever! The only positive is they refunded w/o question. I tried to communicate with someone about the problem, but no matter what I did all I ever got back was the same form letter. Lousy company!
I had put in a order on November 30th og this year and they said that I recieved my package on the 17th of december and never did, I am taking this to court for false information. Don't shop here.
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for this concern. I can look up any unrecognized charges if you can...
provide the following information for me:* The last 4 digits of your credit card number* The date of the purchase (the date on which the first charge appeared)* The exact charge in U.S. dollars
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2015/06/23) */
Hi [redacted],
We're sorry to hear your frustration! After reading your complaint here, we investigated your Wish account and found that you received this dress on June 12th, but that the item was too small. You contact Wish support and we...
promptly replied to your request by asking you to upload a photo of the dress. Unfortunately it looks like you were unable to do so, and per Wish policy, we cannot refund you for an item you've received without an uploaded photo of the order.
Out of good faith, we have refunded your account for this item. We hope you are satisfied with this refund, but please feel free to contact [redacted]@wish.com if you would like more information.
Thank you!
The Wish Team
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Sorry to hear that you continue to have trouble locating your...
item. As a one time thing, I will go ahead and refund you for the item. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Thank you for letting us know about the experience you had with this...
merchant. We take all user feedback and reviews very seriously.We want to to make sure that the stores on Wish are attentive to your questions and timely in their delivery. We want the stores on Wish to be of the highest caliber and take steps to prevent stores who do not follow these basic guidelines from appearing on Wish. Thank you again for your help in making Wish a better community for users and stores.I will be happy to help issue a refund for all the items you sent back to the return center, that arrived damaged, or never arrived at all. Could you please provide us the order number and name of the item that you returned.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2015/09/03) */
Hello [redacted],
Thanks for contacting Wish! We apologize for this confusion on this issue and would like to first thank you for shopping with us.
Our records currently indicate that you were already refunded the jacket in question. This...
refund should include both the shipping cost to you, as well as the actual cost of the item. If you do not see these funds in your original payment method, please email [redacted]@wish.com with the order ID of your order (begins with a 5) and an explanation of your issue.
However, unfortunately we will not be able to refund you for any return shipping costs you may have incurred in shipping this item back. Wish is currently unable to reimburse, re-grant, refund, or otherwise repay you for any funds not paid to Wish for any reason, including return shipping. Please be advised this information is covered in our return policy, which you can view here: https://www.wish.com/return_policy
We apologize for any frustration you may have encountered on this issue and we thank you for continuing to spend your time with Wish!
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (2000, 7, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for any inconvenience, I can imagine this must be very...
frustrating for you. However, according to the tracking information, I can see that "74 Magic Water Ballons Bombs Self Tying Kids Summer Fun (Color: Multicolor)” was confirmed that your item was delivered on June 16, 2017. If you have already checked with your neighbors, then my best suggestion would be to contact your local postal carrier to report a claim. Unfortunately, we are unable to issue refunds on items with confirmed delivery.
“[redacted] Plus Size Womens Dress Condole Belt Sleeveless High Waist Printing Maxi Dress (L-XXXXXL) [redacted]” is set to arrive by July 11, 2017.
"Plus Size Condole Belt V-neck Printing High Waist Sexy Maxi Dress [redacted]” is set to arrive by July 12, 2017.
Please note that only the water balloons were available for Wish Express (5-9 day delivery). The remaining items on the order did not ship Wish Express.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Hello [redacted],
We apologize for the inconvenience of this issue. We have now refunded all the transactions for you. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a **) that you can find in your order history.
Wish is an online marketplace where merchants from across the globe who sell millions of unique products from all over the world. Thanks for letting us know about your experience. We take all user feedback and reviews very seriously.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
I apologize for the inconvenience with your purchase. I have gone ahead and refunded you for orders [redacted] and [redacted] Please allow 5-10 business days for your refund to process back to your original form of payment.
[redacted]
Wish Customer Service Team
none} Hello [redacted], We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue. Can you give me the order number of the item you're having this issue with? It should start with a 5 and be 24 characters long. You can find it in your order history and your confirmation email. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Initial Business Response /* (1000, 5, 2015/07/09) */
Hi [redacted],
We're so sorry to hear this! We have refunded this order for you and you should receive an email confirmation shortly.
If you have any questions, please feel free to email Wish support at [redacted]@wish.com.
Thank you,
The...
Complaint: [redacted]I am rejecting this response because:I HAVE !!!!! NUMEROUS TIMES !!!! I PROVIDED YOU WITH THE LETTER MY BANK SUPPLIED !! YOU SAID YOU FOUND THE 116.00 CHARGE NOW REFUND ME !!!!! THIS HAS BEEN GOING ON FOR WEEKS !!!Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/08/25) */
Hello,
Sorry for the confusion on this issue. Unfortunately, as Wish does not actually ship or stock any items, we are currently unable to re-ship you this item in this manner. However, we will be able to provide you a refund on this...
item at your convenience if you can submit a support question to us by clicking the big blue "request a refund" button in your order history. If you are still having an issue getting a refund for this item after including an image of your item (not a stock photo) in your support question, please let us know here by including your order ID (begins with a 5).
Thanks,
Wish Dispute Resolution
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for any inconvenience, I can imagine this must be very frustrating for...
you. However, according to the tracking information, I can see that it was confirmed that your item was delivered on January 9, 2017 at 11:47am ([redacted]).
If you have already checked with your local post office as well as your neighbors, then my best suggestion would be to contact FedEx and possibly opening a claim ([redacted]). Unfortunately, we are unable to issue refunds on items with confirmed delivery.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Sorry about that. This is the actual response I sent to the customer on January 5, 2017:
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you...
resolve this issue.
Apologies for any inconvenience. Are you referring to order [redacted]. If so, this order has been fully refunded back to your original payment method, your PayPal account.
If this is not the order in question, please provide the order number so we can assist you further. Your order number can be found in your confirmation email or from your Order History.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted]We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We have now refunded you for the item "Pretty Funny Winter Indoor Toe Big Feet Warm Soft...
Plush Slippers Unisex 26CM5 Color)." Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.There is no need to send in the item to the Return Center.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have...
gone ahead and refunded you for this order. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Initial Business Response /* (1000, 17, 2016/03/30) */
Hello [redacted]@wildblue.net,
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this...
issue.
We are so sorry you have had difficulties logging into your account. We checked your account and unfortunately do not see any orders placed under the email address [redacted]@wildblue.net. If you can send us a screenshot of your confirmation email, this will help us to locate your order.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Best Regards,
Wish Customer Support
Initial Consumer Rebuttal /* (2000, 19, 2016/03/30) */
EMAIL FROM CONSUMER:
I wanted to let you know this grievance has been resolved. The company has credited my account for the full amount.
Thank you for your help.
[redacted]
Sent from my iPad
I ordered 5 items - all shipped individually. Delivery dates for everything got pushed back - sometimes more than once. Bottom line: NOTHING EVER ARRIVED! Ever! The only positive is they refunded w/o question. I tried to communicate with someone about the problem, but no matter what I did all I ever got back was the same form letter. Lousy company!
I had put in a order on November 30th og this year and they said that I recieved my package on the 17th of december and never did, I am taking this to court for false information. Don't shop here.
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for this concern. I can look up any unrecognized charges if you can...
provide the following information for me:* The last 4 digits of your credit card number* The date of the purchase (the date on which the first charge appeared)* The exact charge in U.S. dollars
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2015/06/23) */
Hi [redacted],
We're sorry to hear your frustration! After reading your complaint here, we investigated your Wish account and found that you received this dress on June 12th, but that the item was too small. You contact Wish support and we...
promptly replied to your request by asking you to upload a photo of the dress. Unfortunately it looks like you were unable to do so, and per Wish policy, we cannot refund you for an item you've received without an uploaded photo of the order.
Out of good faith, we have refunded your account for this item. We hope you are satisfied with this refund, but please feel free to contact [redacted]@wish.com if you would like more information.
Thank you!
The Wish Team
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Sorry to hear that you continue to have trouble locating your...
item. As a one time thing, I will go ahead and refund you for the item. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.Thank you for letting us know about the experience you had with this...
merchant. We take all user feedback and reviews very seriously.We want to to make sure that the stores on Wish are attentive to your questions and timely in their delivery. We want the stores on Wish to be of the highest caliber and take steps to prevent stores who do not follow these basic guidelines from appearing on Wish. Thank you again for your help in making Wish a better community for users and stores.I will be happy to help issue a refund for all the items you sent back to the return center, that arrived damaged, or never arrived at all. Could you please provide us the order number and name of the item that you returned.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com.
I have just been informed that your payment release has been approved. Your complete balance is $7,432.66 USD.
Please contact[redacted]...
if you have any further questions about your account.
[redacted]
Wish Customer Support Team
[redacted]
Initial Business Response /* (1000, 5, 2015/09/03) */
Hello [redacted],
Thanks for contacting Wish! We apologize for this confusion on this issue and would like to first thank you for shopping with us.
Our records currently indicate that you were already refunded the jacket in question. This...
refund should include both the shipping cost to you, as well as the actual cost of the item. If you do not see these funds in your original payment method, please email [redacted]@wish.com with the order ID of your order (begins with a 5) and an explanation of your issue.
However, unfortunately we will not be able to refund you for any return shipping costs you may have incurred in shipping this item back. Wish is currently unable to reimburse, re-grant, refund, or otherwise repay you for any funds not paid to Wish for any reason, including return shipping. Please be advised this information is covered in our return policy, which you can view here: https://www.wish.com/return_policy
We apologize for any frustration you may have encountered on this issue and we thank you for continuing to spend your time with Wish!
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (2000, 7, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for any inconvenience, I can imagine this must be very...
frustrating for you. However, according to the tracking information, I can see that "74 Magic Water Ballons Bombs Self Tying Kids Summer Fun (Color: Multicolor)” was confirmed that your item was delivered on June 16, 2017. If you have already checked with your neighbors, then my best suggestion would be to contact your local postal carrier to report a claim. Unfortunately, we are unable to issue refunds on items with confirmed delivery.
“[redacted] Plus Size Womens Dress Condole Belt Sleeveless High Waist Printing Maxi Dress (L-XXXXXL) [redacted]” is set to arrive by July 11, 2017.
"Plus Size Condole Belt V-neck Printing High Waist Sexy Maxi Dress [redacted]” is set to arrive by July 12, 2017.
Please note that only the water balloons were available for Wish Express (5-9 day delivery). The remaining items on the order did not ship Wish Express.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
Hello [redacted],
We apologize for the inconvenience of this issue. We have now refunded all the transactions for you. Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a **) that you can find in your order history.
Wish is an online marketplace where merchants from across the globe who sell millions of unique products from all over the world. Thanks for letting us know about your experience. We take all user feedback and reviews very seriously.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
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Hello Mi[redacted]
Thanks for your continued follow up.
I apologize for the inconvenience with your purchase. I have gone ahead and refunded you for orders [redacted] and [redacted] Please allow 5-10 business days for your refund to process back to your original form of payment.
[redacted]
Wish Customer Service Team
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 20.0px; font: 14.7px Arial; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 20.0px; font: 14.7px Arial; color: #000000; -webkit-text-stroke: #000000; min-height: 16.0px} span.s1 {font-kerning:...
none} Hello [redacted], We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue. Can you give me the order number of the item you're having this issue with? It should start with a 5 and be 24 characters long. You can find it in your order history and your confirmation email. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish! [redacted] Wish Customer Service Team, [redacted]
Initial Business Response /* (1000, 5, 2015/07/09) */
Hi [redacted],
We're so sorry to hear this! We have refunded this order for you and you should receive an email confirmation shortly.
If you have any questions, please feel free to email Wish support at [redacted]@wish.com.
Thank you,
The...
Wish Team
Complaint: [redacted]I am rejecting this response because:I HAVE !!!!! NUMEROUS TIMES !!!! I PROVIDED YOU WITH THE LETTER MY BANK SUPPLIED !! YOU SAID YOU FOUND THE 116.00 CHARGE NOW REFUND ME !!!!! THIS HAS BEEN GOING ON FOR WEEKS !!!Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/08/25) */
Hello,
Sorry for the confusion on this issue. Unfortunately, as Wish does not actually ship or stock any items, we are currently unable to re-ship you this item in this manner. However, we will be able to provide you a refund on this...
item at your convenience if you can submit a support question to us by clicking the big blue "request a refund" button in your order history. If you are still having an issue getting a refund for this item after including an image of your item (not a stock photo) in your support question, please let us know here by including your order ID (begins with a 5).
Thanks,
Wish Dispute Resolution
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for any inconvenience, I can imagine this must be very frustrating for...
you. However, according to the tracking information, I can see that it was confirmed that your item was delivered on January 9, 2017 at 11:47am ([redacted]).
If you have already checked with your local post office as well as your neighbors, then my best suggestion would be to contact FedEx and possibly opening a claim ([redacted]). Unfortunately, we are unable to issue refunds on items with confirmed delivery.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Sorry about that. This is the actual response I sent to the customer on January 5, 2017:
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you...
resolve this issue.
Apologies for any inconvenience. Are you referring to order [redacted]. If so, this order has been fully refunded back to your original payment method, your PayPal account.
If this is not the order in question, please provide the order number so we can assist you further. Your order number can be found in your confirmation email or from your Order History.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted]We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We have now refunded you for the item "Pretty Funny Winter Indoor Toe Big Feet Warm Soft...
Plush Slippers Unisex 26CM5 Color)." Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.There is no need to send in the item to the Return Center.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have...
gone ahead and refunded you for this order. Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Initial Business Response /* (1000, 17, 2016/03/30) */
Hello [redacted]@wildblue.net,
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this...
issue.
We are so sorry you have had difficulties logging into your account. We checked your account and unfortunately do not see any orders placed under the email address [redacted]@wildblue.net. If you can send us a screenshot of your confirmation email, this will help us to locate your order.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Best Regards,
Wish Customer Support
Initial Consumer Rebuttal /* (2000, 19, 2016/03/30) */
EMAIL FROM CONSUMER:
I wanted to let you know this grievance has been resolved. The company has credited my account for the full amount.
Thank you for your help.
[redacted]
Sent from my iPad