Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. First off, we want to thank you for being a customer here at Wish and we want to help resolve this issue for you as much as we can.Regarding order #[redacted], "Smart Electric Self...
Balancing Scooter Hover Board Unicycle Balance 2 Wheels" has been fully refunded back to you. We're unfortunately unable to provide reimbursement for return shipping. However, we're happy to offer a credit to your Wish account as compensation for your shipping. The credit works on all merchandise, except shipping costs.As soon as you let us know, we're happy to credit your Wish account for the return shipping expenses. Your total credit will be $50 and will show up instantly. Please let me know if you're okay with this and we'll apply it instantly.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding.Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
As it is, we can only refund your money to your original payment method and we are...
unable to issue refunds to a different card, different account, or different payment method. This is also indicated in Wish's refund policy, which you can review at [redacted].
If your card was canceled, lost or has expired, please contact your bank to inform them of the incoming refund and provide the necessary information to re-route the payment to your new card or bank. If only your card number or expiration date has changed, your bank should be able to handle this internally.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
My name is [redacted] from the Wish customer satisfaction team. Our...
goal is to connect customers like yourself with the highest quality merchants and products from across the globe. While rare, I’m truly sorry to hear the merchant fell short of our quality standards in this situation. While Wish connects customers with merchants, the merchants are ultimately responsible for the products they sell on our platform.
Upon checking your account, I can confirm that order[redacted] was fully refunded on February 2, 2017. Please allow 5-10 business days for your refund to process back to your original payment method. I hope we have an opportunity to provide a better experience with your next purchase.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Can you give me the order number of the item you're having this issue...
with? It should start with a 5 and be 24 characters long. You can find it in your order history and your confirmation email.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Initial Business Response /* (1000, 5, 2015/08/24) */
Hello,
Sorry for the confusion on this issue. If you got an item, that does not necessarily guarantee that you were charged any amount at any time, as the item may have been shipped to your address by accident or your address may have been...
accidentally filled in as a shipping address. Unfortunately, simply indicating that you have received a mysterious package does not indicate that you have been charged for something, nor does it provide any required information we would need to see if you have been charged for something.
If you no longer want this item, you can either return it to your post office and indicate it should be returned to center, or you can do anything else you want with it, including throw it away.
If you would like us to look up charges for you, we would need the following information:
The last 4 digits of your card
The amount you were charged by WISH/CONTEXTLOGIC
and the date you see these charges on your card.
Without this information, we can provide no further assistance.
Thank,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response! I spoke with the post office and they said they cannot return the package unless I am responsible for the shipping fees even this package has not been open so that is the problem because this package came from China and they said there was no proper address on it so that is why I am stuck with this package.
The address shown says:
[redacted] XXXXXX
The information you requested:
The last 4 digits of my card was no good because I requested a new card. I filed fraud with my bank. (I believe it was [redacted])
Amount charged $39.00 on 7/15/15
Tracking number may help: LNXXXXXXXXXCN
Please provide me label where I could return this package to. I don't think it's right for me to throw away because I never know what was in the package or it could be valuable so I feel it is right thing for me just to return this package to the center. If you could provide me the label then this is my e-mail address: [redacted]@aol.com.
Thank you!
Final Business Response /* (4000, 9, 2015/08/26) */
Hello [redacted],
Please contact us at [redacted]@wish.com with this information included in this complaint so we may carry on this issue with you in a more friendly area. You can even put ATTN: [redacted] in your email subject.
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (2000, 11, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes [redacted] and I keep in touch VIA e-mail and working on to resolve the issues. Thank you!
Initial Business Response /* (1000, 5, 2015/07/09) */
Hi [redacted],
We're sorry to hear about this! We'd like to refund your account, but we are unable to locate it using the information provided here. Please email Wish support at [redacted]@wish.com with the order ID#, user ID#, or your Wish...
email so we may refund this order for you.
Thank you,
The Wish Team
I send more email, and not respond I open a case with my credit card also they open another company call Greek, I believe we need to notify Facebook and apple storeThis is a totally scam company
Complaint: [redacted]I am rejecting this response because: I spoke to my bank and don't do what Wish suggests doing to get my money back. So even though they say they don't, I know I'm not the first person to have this same issue with them. I never got my purchase, I just want my full refund in either visa gift card, legal legitimate check, but I DO NOT WANT store credit! I just want my refund so I can get rid of this and pit it to a end. Plain and simple just refund me my money.Sincerely,[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. According to our records, Men...
Leather Jacket Jaqueta Masculinas Inverno Couro Jacket Men Jaquetas De Couro Mens Winter Outwear coat plus size XXXL, from order [redacted] has been fully refunded for the item and shipping amount on June 21, 2017. Please allow 5-10 business days for your refund to process back to your original payment method.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
We deeply apologize for this issue, but at this time we are...
unable to exchange or re-ship items. However, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
I bought 2 items from one buyer on wish and they sent one. The package was supposed to contain 2 items and they refuse to give a refund or send me the other item every message I sent they send an automated message saying ur package was delivered which is obviously not the issue it didn't contain what it was supposed to... they have 0 interest in correcting their mistake so I'd say this place is a SCAM
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
After taking a look, I can see that orders [redacted] and...
[redacted] were refunded on January 9, 2017. Please allow 5-10 business days for your refund to process back to your original payment method.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2015/09/16) */
Hi [redacted],
We apologize for this inconvenience, we have located the fraudulent charge and have refunded your card. This customer has also been blocked from the platform. We have replied to your email request, but if you have any other...
questions, please feel free to email Wish support at [redacted]@wish.com.
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We want you to be completely satisfied with your order and would be happy to issue a...
refund for all the items that did not fit. Could you please provide us with the order number, begins with 55 or 56 and can be found in your Order History or confirmation email.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Teamwww.wish.com/help
I purchased something, but when I checked my PayPal account they billed me more than what I agreed to at the point of sale. I'm not talking about currency exchange or shipping costs either. Beware of wish[redacted]!
Complaint: [redacted]
I am rejecting this response because: You are lying! it's only now that you're telling me you can refund me in three days. We went back-and-forth with numerous emails through your app with your customer support telling me I first need to receive the item by the end of July, and then I would need to mail it back at my expense to be considered for a refund. You're lying now that I escalated it to the Revdex.com. I wouldn't have had to have filed a complaint with PayPal if you gave me that answer from the beginning. You are by far the worst company I've ever dealt with when it comes to buying things online, and all of this over a few dollars. Well you're not keeping it. Nor will you get any other money from me in the future. I'm telling everyone on social media about this. Disgusting customer service at its worst. I'm done dealing with you liars. I'm getting my money back through PayPal[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a...
Wish customer and are looking forward to helping you resolve this issue.
It looks like someone may have entered your email address by mistake when placing an order on Wish. Rest assured that if you did not make a purchase with us, we will never charge you for an unauthorized transaction.
We have restricted the account linked to this address and you should no longer be receiving any more emails. Our sincerest apologies for any inconvenience this may have caused. Thank you for your understanding.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team
I have lost heart and don't think for one minute that I will get any money back from this company Wish, I have done every thing they asked me too ie send attachment photos of all the badly made clothes they are so badly made they are not even fit to send to a charity shop.
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. First off, we want to thank you for being a customer here at Wish and we want to help resolve this issue for you as much as we can.Regarding order #[redacted], "Smart Electric Self...
Balancing Scooter Hover Board Unicycle Balance 2 Wheels" has been fully refunded back to you. We're unfortunately unable to provide reimbursement for return shipping. However, we're happy to offer a credit to your Wish account as compensation for your shipping. The credit works on all merchandise, except shipping costs.As soon as you let us know, we're happy to credit your Wish account for the return shipping expenses. Your total credit will be $50 and will show up instantly. Please let me know if you're okay with this and we'll apply it instantly.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding.Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
As it is, we can only refund your money to your original payment method and we are...
unable to issue refunds to a different card, different account, or different payment method. This is also indicated in Wish's refund policy, which you can review at [redacted].
If your card was canceled, lost or has expired, please contact your bank to inform them of the incoming refund and provide the necessary information to re-route the payment to your new card or bank. If only your card number or expiration date has changed, your bank should be able to handle this internally.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
My name is [redacted] from the Wish customer satisfaction team. Our...
goal is to connect customers like yourself with the highest quality merchants and products from across the globe. While rare, I’m truly sorry to hear the merchant fell short of our quality standards in this situation. While Wish connects customers with merchants, the merchants are ultimately responsible for the products they sell on our platform.
Upon checking your account, I can confirm that order[redacted] was fully refunded on February 2, 2017. Please allow 5-10 business days for your refund to process back to your original payment method. I hope we have an opportunity to provide a better experience with your next purchase.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team
[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Can you give me the order number of the item you're having this issue...
with? It should start with a 5 and be 24 characters long. You can find it in your order history and your confirmation email.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
Initial Business Response /* (1000, 5, 2015/08/24) */
Hello,
Sorry for the confusion on this issue. If you got an item, that does not necessarily guarantee that you were charged any amount at any time, as the item may have been shipped to your address by accident or your address may have been...
accidentally filled in as a shipping address. Unfortunately, simply indicating that you have received a mysterious package does not indicate that you have been charged for something, nor does it provide any required information we would need to see if you have been charged for something.
If you no longer want this item, you can either return it to your post office and indicate it should be returned to center, or you can do anything else you want with it, including throw it away.
If you would like us to look up charges for you, we would need the following information:
The last 4 digits of your card
The amount you were charged by WISH/CONTEXTLOGIC
and the date you see these charges on your card.
Without this information, we can provide no further assistance.
Thank,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response! I spoke with the post office and they said they cannot return the package unless I am responsible for the shipping fees even this package has not been open so that is the problem because this package came from China and they said there was no proper address on it so that is why I am stuck with this package.
The address shown says:
[redacted] XXXXXX
The information you requested:
The last 4 digits of my card was no good because I requested a new card. I filed fraud with my bank. (I believe it was [redacted])
Amount charged $39.00 on 7/15/15
Tracking number may help: LNXXXXXXXXXCN
Please provide me label where I could return this package to. I don't think it's right for me to throw away because I never know what was in the package or it could be valuable so I feel it is right thing for me just to return this package to the center. If you could provide me the label then this is my e-mail address: [redacted]@aol.com.
Thank you!
Final Business Response /* (4000, 9, 2015/08/26) */
Hello [redacted],
Please contact us at [redacted]@wish.com with this information included in this complaint so we may carry on this issue with you in a more friendly area. You can even put ATTN: [redacted] in your email subject.
Thank you,
Wish Dispute Resolution
Final Consumer Response /* (2000, 11, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes [redacted] and I keep in touch VIA e-mail and working on to resolve the issues. Thank you!
Initial Business Response /* (1000, 5, 2015/07/09) */
Hi [redacted],
We're sorry to hear about this! We'd like to refund your account, but we are unable to locate it using the information provided here. Please email Wish support at [redacted]@wish.com with the order ID#, user ID#, or your Wish...
email so we may refund this order for you.
Thank you,
The Wish Team
I send more email, and not respond I open a case with my credit card also they open another company call Greek, I believe we need to notify Facebook and apple storeThis is a totally scam company
Complaint: [redacted]I am rejecting this response because: I spoke to my bank and don't do what Wish suggests doing to get my money back. So even though they say they don't, I know I'm not the first person to have this same issue with them. I never got my purchase, I just want my full refund in either visa gift card, legal legitimate check, but I DO NOT WANT store credit! I just want my refund so I can get rid of this and pit it to a end. Plain and simple just refund me my money.Sincerely,[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Apologies for any inconvenience. According to our records, Men...
Leather Jacket Jaqueta Masculinas Inverno Couro Jacket Men Jaquetas De Couro Mens Winter Outwear coat plus size XXXL, from order [redacted] has been fully refunded for the item and shipping amount on June 21, 2017. Please allow 5-10 business days for your refund to process back to your original payment method.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
We deeply apologize for this issue, but at this time we are...
unable to exchange or re-ship items. However, we will consider your feedback as we look to grow and evolve Wish to better suit the needs of our users.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
I bought 2 items from one buyer on wish and they sent one. The package was supposed to contain 2 items and they refuse to give a refund or send me the other item every message I sent they send an automated message saying ur package was delivered which is obviously not the issue it didn't contain what it was supposed to... they have 0 interest in correcting their mistake so I'd say this place is a SCAM
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
After taking a look, I can see that orders [redacted] and...
[redacted] were refunded on January 9, 2017. Please allow 5-10 business days for your refund to process back to your original payment method.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2015/09/16) */
Hi [redacted],
We apologize for this inconvenience, we have located the fraudulent charge and have refunded your card. This customer has also been blocked from the platform. We have replied to your email request, but if you have any other...
questions, please feel free to email Wish support at [redacted]@wish.com.
Hello [redacted],We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.We want you to be completely satisfied with your order and would be happy to issue a...
refund for all the items that did not fit. Could you please provide us with the order number, begins with 55 or 56 and can be found in your Order History or confirmation email.Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!Wish Customer Support Teamwww.wish.com/help
I purchased something, but when I checked my PayPal account they billed me more than what I agreed to at the point of sale. I'm not talking about currency exchange or shipping costs either. Beware of wish[redacted]!
Complaint: [redacted]
I am rejecting this response because: You are lying! it's only now that you're telling me you can refund me in three days. We went back-and-forth with numerous emails through your app with your customer support telling me I first need to receive the item by the end of July, and then I would need to mail it back at my expense to be considered for a refund. You're lying now that I escalated it to the Revdex.com. I wouldn't have had to have filed a complaint with PayPal if you gave me that answer from the beginning. You are by far the worst company I've ever dealt with when it comes to buying things online, and all of this over a few dollars. Well you're not keeping it. Nor will you get any other money from me in the future. I'm telling everyone on social media about this. Disgusting customer service at its worst. I'm done dealing with you liars. I'm getting my money back through PayPal[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
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Dear[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a...
Wish customer and are looking forward to helping you resolve this issue.
It looks like someone may have entered your email address by mistake when placing an order on Wish. Rest assured that if you did not make a purchase with us, we will never charge you for an unauthorized transaction.
We have restricted the account linked to this address and you should no longer be receiving any more emails. Our sincerest apologies for any inconvenience this may have caused. Thank you for your understanding.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team
I have lost heart and don't think for one minute that I will get any money back from this company Wish, I have done every thing they asked me too ie send attachment photos of all the badly made clothes they are so badly made they are not even fit to send to a charity shop.
I never received half of the items I ordered. And they will not give my money back!