EMAIL FROM CONSUMER:They never resolved my issue & still refuse to open my account even after proving to them the cards I used were prepaid & not stolen. They have been very unresponsive & take way too long to respond. Their customer service is AWFUL.
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for order [redacted], “Honey eye contacts.” Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
Initial Business Response /* (1000, 5, 2015/04/27) */
Hello,
Sorry for the confusion. Unfortunately, we are unable to provide further assistance on this issue through the Revdex.com support forum. Please email [redacted]@wish.com with the following information.
For each payment on your card,...
please provide:
-the last four digits of your card
-the amount taken from your card
-the exact date the amount was taken.
Please make sure you explain clearly which date matches up with which amount purchased.
We will be able to assist you further regarding this issue there.
Thank you,
Wish Dispute Resolution
Initial Business Response /* (1000, 5, 2015/01/26) */
Hello,
Sorry for the confusion on this issue. Please provide your order ID (begins with 53 or 54) so we may provide further detail into this item.
Additionally, you may be getting error messages because you are not logged into Wish...
before clicking any Wish links in your emails. Please log into Wish, then try clicking links in any Wish emails and see if they are still not working.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried several times to gain access to my account and I can't . I have sent countless emails to this company and no one has helped all they do is keep sending me other email addresses to contact. There is no direct number to speak to anyone it has been almost a month and my items have not arrived and my money has not been put back on my card. I feel this is a bogus company and severe actions should be taken to resolve this issue.
Final Business Response /* (4000, 9, 2015/02/06) */
Hello,
Sorry for the confusion on this issue. Here are some ways to troubleshoot this problem.
You may be receiving an error message when you are not logged into Wish and try to access your Wish account through the links in your email. If this is happening, try logging into Wish first, and then using any links provided in an email sent to you by Wish.
You can recover your password [redacted] your Wish account by using the "Forgot your password?" button in the Wish login screen.
From there, please submit a question regarding the items you are unsatisfied with. To submit a question, access your order history, and then select "Request a Refund" for the order you would like us to consider your refund eligibility for. An associate should get back to you in 1-2 days after you have successfully submitted a question.
If these directions aren't clear, please feel free to email [redacted]@wish.com with your order ID number (begins with a 54) and we can provide further guidance or more details.
Thanks,
Wish Dispute Resolution
Complaint: [redacted]
I am rejecting this response because:When the company states the following: "We have worked closely with our team to remove you from any future marketing campaigns."I would like to know exactly what steps were taken. Did WISH.COM permanently delete my account information from their marketing database, as I requested? Or did they just "flag" my account to not receive future marketing? In my experience companies do the latter, not the former. And inevitably, a marketing promotion is programmed that forgets to check that flag. My home address was obtained through unethical means and I want an assurance that it was permanently deleted from the WISH.COM marketing database.
Sincerely,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px} Dear [redacted], We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish...
customer and are looking forward to helping you resolve this issue. We have now removed this alert, so you should now be able to purchase again on Wish, access your order history and contact support for further assistance with your order. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish! Regards, [redacted] Wish Customer Service Team
For faster delivery, Express Shipping must be selected when checking out. Only items with the “Faster Shipping” badge will be eligible for express shipping.
I apologize for the confusion and any inconvenience this may have caused. At this time, your items are set to arrive within the estimated delivery date displayed in your Order Details below:
- [redacted] July 11, 2017
- [redacted] July 12, 2017
At this point, since your order's already shipped, we're unable to refund or cancel it. However, once your order arrives, please let us know and we're happy to assist with processing a refund. Wish offers a 30-day return policy on all orders.
Initial Business Response /* (1000, 6, 2015/08/26) */
Hello,
Sorry for the confusion on this issue. As the policy is "free shipping for items over $25," you will not be refunded for an items under $25 you were charged shipping for. Please be aware that your shipping costs are clearly explained...
and viewed in both your cart and your checkout screens.
Thank you,
Wish Dispute Resolution
Initial Business Response /* (1000, 5, 2014/11/07) */
Hello,
We've reviewed the tracking on your item (transaction ID [redacted]) and it appears that USPS attempted to deliver your item but was unable to do so without a secure location or someone to sign for this item. You...
can ask them to redeliver your item by going to https://redelivery.usps.com/redelivery/ and entering your tracking number LNXXXXXXXXXCN. If you continue to have issues with this item, please email [redacted]@wish.com so that we may resolve your complaint internally.
Thanks,
Wish Support
Unfortunately, we are unable to refund this order for you as you have disputed this payment and a chargeback has still been placed on this transaction. Please keep in mind that we are unable to refund your order unless you remove the chargeback hold. Chargebacks typically take anywhere between 90 - 180 days to process. By removing this hold, you will be able to receive your refund in a much more timely manner.
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize, but we're unable to track your return back to our...
return center. Can you please provide the carrier and tracking ID of your package? We'll process your refund as soon as we receive the shipping details and can confirm receipt on our end.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
the order number for all three items is [redacted]. I'm missing 2 of the LED light up puppy dog glow pillow pet plush night light and 1 of the Colorful LED plush soft dolls stuffed teddy bear lovely animal toyComplaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Opening a refund request directly through the app puts all...
the information we need in one place. It is definitely the fastest way to get your money back.
To begin the refund process:
1. Tap the "Order History" tab from the drop down menu at the top of the screen.
2. Find your missing item on the page.
3. Tap on the big blue "Request Refund" button under that item.
4. Follow the prompts to and fill out the required information to open your refund request.
This will open a request in our system and you should receive a reply within 24 hours.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact. Thank you for your patience and understanding, and thanks for shopping on Wish!
Initial Business Response /* (1000, 5, 2014/12/17) */
Hello,
Please email [redacted]@wish.com with your order ID to have your issue addressed. Currently, your dispute does not include any identifying information that we can resolve your order at this time.
Please keep in mind that we are...
currently experiencing delays in response time due to increased holiday traffic. Please be patient for an associate to address your question as soon as possible.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already written several times and not received any response. I notified my bank and will allow them to handle it
Final Business Response /* (4000, 9, 2014/12/23) */
Hello,
We apologize for the confusion. We are currently suffering from delayed response time due to an excess of holiday traffic. Someone should address their issue as soon as they are able.
If you'd like, you can either attach your order ID (begins with a 54 - NOT your tracking number) to an email at [redacted]@wish.com so this issue can be resolved. However, please keep in mind that all refund requests must be done through our ticket system due to security concerns. If you have not already submitted a ticket through the Wish UI (hit "Request a Refund" after selecting the item in question in your item history), please do so.
Thanks,
Wish Dispute Resolution
Final Consumer Response /* (2000, 11, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/09) */
Hi [redacted],
We're sorry to hear this frustration! We'd like to refund your account for this order, but we are unable to locate it using the information provided here. Please email Wish support at [redacted]@wish.com with your user ID#,...
order ID#, or your Wish email address so we may issue you a refund.
Thank you,
The Wish Team
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business does not have a direct phone number. They email you and I immediately told them I ordered wrong and they shipped it out that quick after they just said don't pick the item up. So no item and still charged!
Final Business Response /* (4000, 9, 2015/07/17) */
Hello,
Sorry for the confusion on this issue. Wish provides an eight-hour window for all items to be refunded before they are shipped; however, after that window is closed, we recommend our stores ship as soon as possible. We strongly recommend that you refuse delivery of this item, and when you have done so, let us know and we can offer you a refund.
However, until that time, we are unable to do so.
Thank you,
Wish Dispute Resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/10/07) */
Hello [redacted],
We're very sorry to learn about the delay in receiving this dress for your daughter. We have issued your account a full refund for this order, please feel free to email us at [redacted]@wish.com if you have any questions...
regarding this refund.
Again, we are greatly apologetic for this inconvenience and we hope that we will have the opportunity to provide you with excellent customer care and assistance in the future.
Thank you,
The Wish Team
Initial Consumer Rebuttal /* (3000, 8, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the refund...Please provide a return address label or indicate if we should keep the dress if/when it arrives.
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I have gone ahead and issued a refund for the following items:
Order...
[redacted] * New Casual Women Long Sleeve Solid Tassel Slash Blouse Tops Shirt Plus Size Blouse Tops
Order [redacted] Splendid Women Lace Chiffon Blouses Long Sleeve Hollow Crochet Tops 8 Colors
Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.
I would be happy to process any other refund requests you have. For each item you would like to refund, please provide:
The order number
The name of the item
A reason for the refund
A picture of the item you received showing any defects etc.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2015/06/09) */
Hello,
Sorry for the confusion on this issue. If you do not see these charges in your Wish account, please email [redacted]@wish.com again with the following information:
* The last 4 digits of your credit card number
* The date of the...
purchase (the date on which the first charge appeared)
* The exact charge in U.S. dollars
Thank you,
Wish Dispute Resolution
EMAIL FROM CONSUMER:They never resolved my issue & still refuse to open my account even after proving to them the cards I used were prepaid & not stolen. They have been very unresponsive & take way too long to respond. Their customer service is AWFUL.
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize for the inconvenience with your purchase. I have gone...
ahead and refunded you for order [redacted], “Honey eye contacts.” Please allow 5-10 business days for your refund to process back to your original form of payment.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
Initial Business Response /* (1000, 5, 2015/04/27) */
Hello,
Sorry for the confusion. Unfortunately, we are unable to provide further assistance on this issue through the Revdex.com support forum. Please email [redacted]@wish.com with the following information.
For each payment on your card,...
please provide:
-the last four digits of your card
-the amount taken from your card
-the exact date the amount was taken.
Please make sure you explain clearly which date matches up with which amount purchased.
We will be able to assist you further regarding this issue there.
Thank you,
Wish Dispute Resolution
Initial Business Response /* (1000, 5, 2015/01/26) */
Hello,
Sorry for the confusion on this issue. Please provide your order ID (begins with 53 or 54) so we may provide further detail into this item.
Additionally, you may be getting error messages because you are not logged into Wish...
before clicking any Wish links in your emails. Please log into Wish, then try clicking links in any Wish emails and see if they are still not working.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried several times to gain access to my account and I can't . I have sent countless emails to this company and no one has helped all they do is keep sending me other email addresses to contact. There is no direct number to speak to anyone it has been almost a month and my items have not arrived and my money has not been put back on my card. I feel this is a bogus company and severe actions should be taken to resolve this issue.
Final Business Response /* (4000, 9, 2015/02/06) */
Hello,
Sorry for the confusion on this issue. Here are some ways to troubleshoot this problem.
You may be receiving an error message when you are not logged into Wish and try to access your Wish account through the links in your email. If this is happening, try logging into Wish first, and then using any links provided in an email sent to you by Wish.
You can recover your password [redacted] your Wish account by using the "Forgot your password?" button in the Wish login screen.
From there, please submit a question regarding the items you are unsatisfied with. To submit a question, access your order history, and then select "Request a Refund" for the order you would like us to consider your refund eligibility for. An associate should get back to you in 1-2 days after you have successfully submitted a question.
If these directions aren't clear, please feel free to email [redacted]@wish.com with your order ID number (begins with a 54) and we can provide further guidance or more details.
Thanks,
Wish Dispute Resolution
Complaint: [redacted]
I am rejecting this response because:When the company states the following: "We have worked closely with our team to remove you from any future marketing campaigns."I would like to know exactly what steps were taken. Did WISH.COM permanently delete my account information from their marketing database, as I requested? Or did they just "flag" my account to not receive future marketing? In my experience companies do the latter, not the former. And inevitably, a marketing promotion is programmed that forgets to check that flag. My home address was obtained through unethical means and I want an assurance that it was permanently deleted from the WISH.COM marketing database.
Sincerely,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px Helvetica; min-height: 16.0px} Dear [redacted], We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish...
customer and are looking forward to helping you resolve this issue. We have now removed this alert, so you should now be able to purchase again on Wish, access your order history and contact support for further assistance with your order. Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [redacted]. Thank you for your patience and understanding, and thanks for shopping on Wish! Regards, [redacted] Wish Customer Service Team
Hello [redacted],
For faster delivery, Express Shipping must be selected when checking out. Only items with the “Faster Shipping” badge will be eligible for express shipping.
I apologize for the confusion and any inconvenience this may have caused. At this time, your items are set to arrive within the estimated delivery date displayed in your Order Details below:
- [redacted] July 11, 2017
- [redacted] July 12, 2017
At this point, since your order's already shipped, we're unable to refund or cancel it. However, once your order arrives, please let us know and we're happy to assist with processing a refund. Wish offers a 30-day return policy on all orders.
[redacted]
Wish Customer Service Team,
[redacted]
Initial Business Response /* (1000, 6, 2015/08/26) */
Hello,
Sorry for the confusion on this issue. As the policy is "free shipping for items over $25," you will not be refunded for an items under $25 you were charged shipping for. Please be aware that your shipping costs are clearly explained...
and viewed in both your cart and your checkout screens.
Thank you,
Wish Dispute Resolution
Initial Business Response /* (1000, 5, 2014/11/07) */
Hello,
We've reviewed the tracking on your item (transaction ID [redacted]) and it appears that USPS attempted to deliver your item but was unable to do so without a secure location or someone to sign for this item. You...
can ask them to redeliver your item by going to https://redelivery.usps.com/redelivery/ and entering your tracking number LNXXXXXXXXXCN. If you continue to have issues with this item, please email [redacted]@wish.com so that we may resolve your complaint internally.
Thanks,
Wish Support
Hello [redacted],
Unfortunately, we are unable to refund this order for you as you have disputed this payment and a chargeback has still been placed on this transaction. Please keep in mind that we are unable to refund your order unless you remove the chargeback hold. Chargebacks typically take anywhere between 90 - 180 days to process. By removing this hold, you will be able to receive your refund in a much more timely manner.
[redacted]
Wish Customer Service Team,
[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I apologize, but we're unable to track your return back to our...
return center. Can you please provide the carrier and tracking ID of your package? We'll process your refund as soon as we receive the shipping details and can confirm receipt on our end.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us at [email protected]. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Service Team,
[redacted]
the order number for all three items is [redacted]. I'm missing 2 of the LED light up puppy dog glow pillow pet plush night light and 1 of the Colorful LED plush soft dolls stuffed teddy bear lovely animal toyComplaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
Opening a refund request directly through the app puts all...
the information we need in one place. It is definitely the fastest way to get your money back.
To begin the refund process:
1. Tap the "Order History" tab from the drop down menu at the top of the screen.
2. Find your missing item on the page.
3. Tap on the big blue "Request Refund" button under that item.
4. Follow the prompts to and fill out the required information to open your refund request.
This will open a request in our system and you should receive a reply within 24 hours.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact. Thank you for your patience and understanding, and thanks for shopping on Wish!
[redacted]
Wish Customer Support Team
[redacted]
Initial Business Response /* (1000, 5, 2014/12/17) */
Hello,
Please email [redacted]@wish.com with your order ID to have your issue addressed. Currently, your dispute does not include any identifying information that we can resolve your order at this time.
Please keep in mind that we are...
currently experiencing delays in response time due to increased holiday traffic. Please be patient for an associate to address your question as soon as possible.
Thank you,
Wish Dispute Resolution
Initial Consumer Rebuttal /* (3000, 7, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already written several times and not received any response. I notified my bank and will allow them to handle it
Final Business Response /* (4000, 9, 2014/12/23) */
Hello,
We apologize for the confusion. We are currently suffering from delayed response time due to an excess of holiday traffic. Someone should address their issue as soon as they are able.
If you'd like, you can either attach your order ID (begins with a 54 - NOT your tracking number) to an email at [redacted]@wish.com so this issue can be resolved. However, please keep in mind that all refund requests must be done through our ticket system due to security concerns. If you have not already submitted a ticket through the Wish UI (hit "Request a Refund" after selecting the item in question in your item history), please do so.
Thanks,
Wish Dispute Resolution
Final Consumer Response /* (2000, 11, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (2000, 10, 2016/01/25) */
My complaint was resolved.
Initial Business Response /* (1000, 5, 2015/07/09) */
Hi [redacted],
We're sorry to hear this frustration! We'd like to refund your account for this order, but we are unable to locate it using the information provided here. Please email Wish support at [redacted]@wish.com with your user ID#,...
order ID#, or your Wish email address so we may issue you a refund.
Thank you,
The Wish Team
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business does not have a direct phone number. They email you and I immediately told them I ordered wrong and they shipped it out that quick after they just said don't pick the item up. So no item and still charged!
Final Business Response /* (4000, 9, 2015/07/17) */
Hello,
Sorry for the confusion on this issue. Wish provides an eight-hour window for all items to be refunded before they are shipped; however, after that window is closed, we recommend our stores ship as soon as possible. We strongly recommend that you refuse delivery of this item, and when you have done so, let us know and we can offer you a refund.
However, until that time, we are unable to do so.
Thank you,
Wish Dispute Resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/10/07) */
Hello [redacted],
We're very sorry to learn about the delay in receiving this dress for your daughter. We have issued your account a full refund for this order, please feel free to email us at [redacted]@wish.com if you have any questions...
regarding this refund.
Again, we are greatly apologetic for this inconvenience and we hope that we will have the opportunity to provide you with excellent customer care and assistance in the future.
Thank you,
The Wish Team
Initial Consumer Rebuttal /* (3000, 8, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the refund...Please provide a return address label or indicate if we should keep the dress if/when it arrives.
Hello [redacted],
We are following up with you regarding your recent complaint with the Revdex.com. We greatly appreciate you being a Wish customer and are looking forward to helping you resolve this issue.
I have gone ahead and issued a refund for the following items:
Order...
[redacted] * New Casual Women Long Sleeve Solid Tassel Slash Blouse Tops Shirt Plus Size Blouse Tops
Order [redacted] Splendid Women Lace Chiffon Blouses Long Sleeve Hollow Crochet Tops 8 Colors
Most refunds process in 5-7 days, but some can take up to 14 days. If you do not see your refund returned to your original payment method, please contact us and provide your Wish order ID (begins with a 56) that you can find in your order history.
I would be happy to process any other refund requests you have. For each item you would like to refund, please provide:
The order number
The name of the item
A reason for the refund
A picture of the item you received showing any defects etc.
Again, we want to apologize for any inconvenience this issue may have caused. Should you have any further questions or concerns regarding this email or any issue in the future, please do not hesitate to contact us. Thank you for your patience and understanding, and thanks for shopping on Wish!
Wish Customer Support Team[redacted]
Initial Business Response /* (1000, 5, 2015/06/09) */
Hello,
Sorry for the confusion on this issue. If you do not see these charges in your Wish account, please email [redacted]@wish.com again with the following information:
* The last 4 digits of your credit card number
* The date of the...
purchase (the date on which the first charge appeared)
* The exact charge in U.S. dollars
Thank you,
Wish Dispute Resolution