Dear MrA***, We regret we have been unable to speak to you directlyPlease allow us to provide you with an updateThank you for providing your statement to us on 04/14/We obtained our insured’s statement the same dayWe mailed the required Statute of Limitations letter to youWe assigned Mega Appraisers to see your vehicle and it appears we will receive their report very soonWe received a group of receipts from youWe called Kyle at your automobile insurance carrier,American Family to ask him the results of his liability investigationOur investigation remains open at this time as we require: · The Police Report · Pictures of our insured’s vehicle Upon receipt of the above we will conclude our investigation as we are required by law to conduct a thorough investigationOnce we have completed our liability investigation we will provide you with a copy of the estimate of repairs completed on your vehicleThank you for your patience
Complaint: I am rejecting this response because:I am not sure that you actually read my complaint, I clearly stated that my provider received some paperwork but is missing a signed authorization form which they called and left a message on J [redacted] s voicemail, and they have not received a call backI spoke with my provider yesterday about this and I also called Alliance and (big surprise) left another message which had not been returned, again not surprising, even though it clearly states someone will get back to me within business hours, and that has never actually happenedI should not have to file complaints to the Revdex.com and the insurance commissioner just to get an adjuster from the at fault party's incompetent insurance company (alliance United insurance) Regards, P [redacted] ***
We regret any difficulty you may have experienced trying to reach our adjuster Our best practice is to pick up our telephones each time they ring Although this is not always possible, it is our goal When our adjusters are engaged with another person’s claim they are sometimes unable to pick up the phone when it rings In those cases, we rely on our voicemail system to record your request so we may return your call On February 17, we requested all medical records from your provider Foxworthy Chiropractic Center, as of today’s day they have not responded Please contact your provider and ask that they cooperate so that we may move your claim to conclusion Sincerely, M [redacted] Alliance United Insurance Company/CA Claims Auditor II Compliance
Dear Mr. B [redacted] , The Company regrets any difficulty you have experienced attempting to reach your assigned adjuster. Check 675-####190 in the amount of $7,100.00 was mailed to your carrier Ameriprise on October 4, 2016. This payment includes your $500.00 deductible. Unless your have sold... your vehicle you have not suffered a diminished value claim. Our insured’s policy allows us to afford loss related damages, it does not allow the Company to afford losses that have not occurred. The Company’s records reveal you were offered a Bodily Injury settlement in the amount of $500.00 on July 22, 2016. Check 675-0011008 in the amount of $500.00 was mailed to the address above on July 25, 2016. The Company’s records reveal a Bodily Injury release was mailed to you on July 22, 2016 however as of today’s date we have not received the signed release returned as per our agreement. Please either return the signed injury release or forward your complete medical records to the Company for review and consideration.
The Company regrets any difficulty you may have experienced trying to reach our adjuster Adjuster J [redacted] has been instructed to call you today The Company called your carrier at ###-###-####, spoke to Geico Payment Recovery Rep, W [redacted] RE: [redacted] We advised that we have received demands via fax that we were unable to read Your representative agreed to send the docs via email
Please review the attached responseWe hope your concerns have been addressed in a satisfactory manner.Dear B [redacted] : Alliance United Insurance Company is in receipt of a complaint that you submitted to the Revdex.com dated and received in our office on March 06, Kindly allow this letter to serve as the Company’s response The Company has received and your contentions received by the Revdex.comIn the complaint, you state that you were not responsible for the accident and that you did not hit the other driver but contend that the other driver hit youWe have reviewed the recorded statement that you provided to the handling adjuster on 03/02/ In the statement, you advised that the claimant was initially behind you, in the same lane, traveling the same directionYou advised that you signaled to change lanes and when you merged to the left lane, as you were halfway into the lane, the vehicles made contact A Sheriff who was traveling behind your vehicles allegedly assisted with the information exchange formsNo official police report was writtenBased on your statement, it appeared that you had potential negligence in the lossThe adjuster communicated the same to you at that time but explained that our investigation was pending additional investigationWe obtained the claimant’s statement on 03/02/The claimant stated that they were fully established in the left lane and you were in the lane to the right of her and you both were traveling in the same directionThe claimant indicated that you changed from the right lane to the left lane making contact with her vehicleNo injuries were sustained and no official police report was writtenWe reviewed photos of both vehiclesDamages to your vehicle were to the driver side rear door and beyondDamages to the claimant’s vehicle are to the passenger fender, mirror, and passenger doorThe point of impact appears to show that the claimant’s vehicle was fully established in the left lane when the impact occurredAccording to the California Vehicle Code, DIVISION CHAPTER [- 22113] “No person shall turn a vehicle from a direct course or move right or left upon a roadway until such movement can be made with reasonable safety and then only after the giving of an appropriate signal in the manner provided in this chapter in the event any other vehicle may be affected by the movement.”We accepted liability accordingly as your movement from the right to the left was not safe at the time that the accident occurred Our investigation reveals that this movement (lane change) is the proximate cause of the loss)There was no evidence that speed contributed to the loss and there were no citations issued for speed to either partyThe witness (the insured driver’s mother/passenger) was upset by the decisionBoth parties confirm that there were no independent witnesses to this lossAfter reviewing the file, we regret that we are unable to reverse our decision at this timeIt appears that based on the aforementioned items, our liability assessment is valid and justifiable based on the statements and point of impactOur conclusions in this matter are based upon the information presently available to usShould you know of any additional facts, documents or information that you feel we have not considered in reaching our decision, we invite you to provide these to us at your earliest conveniencePlease be assured that any additional documents and factual evidence will be carefully considered The adjuster assigned to handle your claim is Danielle BraxtonShe can be reached at 1800-508-Ext or via email at [redacted] @allianceunited.comWe hope the information contained in this letter is useful and confirms that your complaint has been thoroughly reviewedSincerely, K [redacted] Team Manager
CALLED CLAIMANT BACK 7/20/07/21/@ 2:54:PM -- B [redacted] ( CLAZ)Our records indicate we spoke to you directly, yesterday to re-explain the claim process.There are several different parties to a claim, we cannot control all of the partiesYour shop did not send supplement until Thursday and then sent their request without photosTold her appraiser should have supplement to us shortly but their is some delay form the shop.I offer to cash out days of the that the car has been in the shop, they were paid for days for a day or for cash out/loss of use.She agreedShe will get on the shop too about why supplement was sent in after the car was done and now they wont' release the car.Told her once supplement comes in, will have Craig, send a copy and guarantee payment with the shop so car can be releasedYou agreed
Complaint: 11476025 I am rejecting this response because I have a few more questions:I received a fax from C [redacted] today including the estimate of record (please find enclosed the attached PDF file), does it mean that I can bring my car to my garage (guts auto exchange) to proceed for repairs and that all costs resulting from the accident will be covered by Alliance United Insurance Company? Will the garage address the bill directly to Alliance United Insurance Company? I do not want to be involved in the payment.In order to commute to my workplace everyday, will Alliance United Insurance Company provide me with a car (car rental) during the repairs of my own car?Before making my decision, all those questions have to be cleared. Thank you for your help. Regards, J [redacted] ***
Complaint: I am rejecting this response because:The business continues to talk in circles as part of their business strategy and delay or avoid paymentsThe Department of Insurance, media and legal remedies are the only alternatives to solving this very simple issueMy numerous phone calls and reaching out to the Revdex.com were informal and no cost options to resolve this issue where the business is legally liableUnfortunately, more time, energy and resources will be spent for the same outcome Regards, E [redacted]
Complaint: I am rejecting this response because: taking my recorded statement is just a part of the resolutionI won't be happy until my car is fixed and this case is closedHow do I know she won't take another month trying to get in contact with the other party? Regards, C [redacted]
YOU MAY FORWARD THE POLICE REPORT TO US IF YOU WISH TOP EXPEDITE THE SUBROGATION EFFORT Alliance United afforded your damages less your deductible and will subrogate against the at fault party and or their carrier This is a process and may take several weeks to complete We are dependent on the other parties carrier to respond There are many people involved and there is no guarantee we will recover We will keep you apprised of our efforts and results We are currently waiting for a copy of the police report
We received your additional rental billing and have processed payment int he amount of $on 02/23/with our check We regret any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goalWhen our adjusters are engaged with another person’s claim they are sometimes unable to pick up the phone when it ringsIn those cases, we rely on our voicemail system to record your request so we may return your call
Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we do not believe our insured was liable for your damagesCA CAR SEAT LAWINSURANCE CODE SECTION (a) As used in this section, "child passenger restraint system" means a system as described in Section of the Vehicle Code(b) Every policy of automobile liability insurance, as described in Section of the Vehicle Code, shall provide liability coverage for replacement of a child passenger restraint system that was in use by a child during an accident for which liability coverage under the policy is applicable due to the liability of an insured(c) Every policy of automobile liability insurance that provides uninsured motorist property damage coverage, as described in paragraph (2) of subdivision (a) of Section 11580.26, shall provide coverage for replacement of a child passenger restraint system that was in use by a child during an accident for which uninsured motorist property damage coverage under the policy is applicable due to the liability of an uninsured motorist(d) Every policy that provides automobile collision coverage or automobile physical damage coverage, as described in Section 660, shall include a child passenger restraint system within the definition of covered property, if the child passenger restraint system was in use by a child during an accident(e) Upon the filing of a claim pursuant to a policy described in subdivision (b), (c), or (d), unless otherwise determined, an insurer shall have an obligation to ask whether a child passenger restraint system was in use by a child during an accident that is covered by the policy, and an obligation to replace the child passenger restraint system in accordance with this section if it was in use by a child during the accident or reimburse the claimant for the cost of purchasing a new child passenger restraint system(f) An insured, upon acquiring a replacement child passenger restraint system, may surrender the child passenger restraint system that was replaced to the nearest office of the Department of the California Highway Patrol If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, SSpring St, Los Angeles, CA 90013, (CC) Jose Rodriguez (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, SSpring St, Los Angeles, CA 90013, (CC) Jose Rodriguez (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
Complaint: I am rejecting this response because: Troy from metcadez benz of Stevens creek said it could be a possibility due to the module being cracked from impactI asked if there are any signs I've been hit on the front of my car and they said no, noneThe only impact I've been in and have mentioned from day one of the apraisir coming to look at my car, was from alliance United clientThe body shop also agrees that the impact from that accident could have caused itAs mentioned, I've never been in any other accident, it's a brand new car with miles and I had mentioned it to the apprisr from day one of looking at my vehicle Regards, H [redacted]
We have a coverage issue and we are attempting to resolve it The vehicle involved in the collision is not listed on our insured's policy We are seeking proof of ownership at this time We will advise you when our investigation is complete
The Company regrets any difficulty you may have experienced trying to reach our adjuster Regretfully, your voicemail box states it is full The Company has asked the handling adjuster call you today [redacted] ***, g [redacted] @allianceunited.com ###-###-#### manager Edward Ruiz ###-###-####
Alliance United Insurance Company regrets any inconvenience this loss may have caused you Alliance United Insurance Company has provided you with the status of your claim Our insured’s automobile insurance policy allows us (Alliance United Insurance Company) to make payment to another party when the Company believes our insured was legally liable Our insured cannot make that determination Alliance United Insurance Company determines if any payment will be made based upon our investigation No coverage can be extended for the above referenced loss, at this time
Dear MrA***, We regret we have been unable to speak to you directlyPlease allow us to provide you with an updateThank you for providing your statement to us on 04/14/We obtained our insured’s statement the same dayWe mailed the required Statute of Limitations letter to youWe assigned Mega Appraisers to see your vehicle and it appears we will receive their report very soonWe received a group of receipts from youWe called Kyle at your automobile insurance carrier,American Family to ask him the results of his liability investigationOur investigation remains open at this time as we require: · The Police Report · Pictures of our insured’s vehicle Upon receipt of the above we will conclude our investigation as we are required by law to conduct a thorough investigationOnce we have completed our liability investigation we will provide you with a copy of the estimate of repairs completed on your vehicleThank you for your patience
Complaint: I am rejecting this response because:I am not sure that you actually read my complaint, I clearly stated that my provider received some paperwork but is missing a signed authorization form which they called and left a message on J [redacted] s voicemail, and they have not received a call backI spoke with my provider yesterday about this and I also called Alliance and (big surprise) left another message which had not been returned, again not surprising, even though it clearly states someone will get back to me within business hours, and that has never actually happenedI should not have to file complaints to the Revdex.com and the insurance commissioner just to get an adjuster from the at fault party's incompetent insurance company (alliance United insurance) Regards, P [redacted] ***
We regret any difficulty you may have experienced trying to reach our adjuster Our best practice is to pick up our telephones each time they ring Although this is not always possible, it is our goal When our adjusters are engaged with another person’s claim they are sometimes unable to pick up the phone when it rings In those cases, we rely on our voicemail system to record your request so we may return your call On February 17, we requested all medical records from your provider Foxworthy Chiropractic Center, as of today’s day they have not responded Please contact your provider and ask that they cooperate so that we may move your claim to conclusion Sincerely, M [redacted] Alliance United Insurance Company/CA Claims Auditor II Compliance
Dear Mr. B [redacted] , The Company regrets any difficulty you have experienced attempting to reach your assigned adjuster. Check 675-####190 in the amount of $7,100.00 was mailed to your carrier Ameriprise on October 4, 2016. This payment includes your $500.00 deductible. Unless your have sold... your vehicle you have not suffered a diminished value claim. Our insured’s policy allows us to afford loss related damages, it does not allow the Company to afford losses that have not occurred. The Company’s records reveal you were offered a Bodily Injury settlement in the amount of $500.00 on July 22, 2016. Check 675-0011008 in the amount of $500.00 was mailed to the address above on July 25, 2016. The Company’s records reveal a Bodily Injury release was mailed to you on July 22, 2016 however as of today’s date we have not received the signed release returned as per our agreement. Please either return the signed injury release or forward your complete medical records to the Company for review and consideration.
Mr. B***, We have escalated your complaint to claims management. They will review your file and contact you as soon as possible.
The Company regrets any difficulty you may have experienced trying to reach our adjuster Adjuster J [redacted] has been instructed to call you today The Company called your carrier at ###-###-####, spoke to Geico Payment Recovery Rep, W [redacted] RE: [redacted] We advised that we have received demands via fax that we were unable to read Your representative agreed to send the docs via email
Please review the attached responseWe hope your concerns have been addressed in a satisfactory manner.Dear B [redacted] : Alliance United Insurance Company is in receipt of a complaint that you submitted to the Revdex.com dated and received in our office on March 06, Kindly allow this letter to serve as the Company’s response The Company has received and your contentions received by the Revdex.comIn the complaint, you state that you were not responsible for the accident and that you did not hit the other driver but contend that the other driver hit youWe have reviewed the recorded statement that you provided to the handling adjuster on 03/02/ In the statement, you advised that the claimant was initially behind you, in the same lane, traveling the same directionYou advised that you signaled to change lanes and when you merged to the left lane, as you were halfway into the lane, the vehicles made contact A Sheriff who was traveling behind your vehicles allegedly assisted with the information exchange formsNo official police report was writtenBased on your statement, it appeared that you had potential negligence in the lossThe adjuster communicated the same to you at that time but explained that our investigation was pending additional investigationWe obtained the claimant’s statement on 03/02/The claimant stated that they were fully established in the left lane and you were in the lane to the right of her and you both were traveling in the same directionThe claimant indicated that you changed from the right lane to the left lane making contact with her vehicleNo injuries were sustained and no official police report was writtenWe reviewed photos of both vehiclesDamages to your vehicle were to the driver side rear door and beyondDamages to the claimant’s vehicle are to the passenger fender, mirror, and passenger doorThe point of impact appears to show that the claimant’s vehicle was fully established in the left lane when the impact occurredAccording to the California Vehicle Code, DIVISION CHAPTER [- 22113] “No person shall turn a vehicle from a direct course or move right or left upon a roadway until such movement can be made with reasonable safety and then only after the giving of an appropriate signal in the manner provided in this chapter in the event any other vehicle may be affected by the movement.”We accepted liability accordingly as your movement from the right to the left was not safe at the time that the accident occurred Our investigation reveals that this movement (lane change) is the proximate cause of the loss)There was no evidence that speed contributed to the loss and there were no citations issued for speed to either partyThe witness (the insured driver’s mother/passenger) was upset by the decisionBoth parties confirm that there were no independent witnesses to this lossAfter reviewing the file, we regret that we are unable to reverse our decision at this timeIt appears that based on the aforementioned items, our liability assessment is valid and justifiable based on the statements and point of impactOur conclusions in this matter are based upon the information presently available to usShould you know of any additional facts, documents or information that you feel we have not considered in reaching our decision, we invite you to provide these to us at your earliest conveniencePlease be assured that any additional documents and factual evidence will be carefully considered The adjuster assigned to handle your claim is Danielle BraxtonShe can be reached at 1800-508-Ext or via email at [redacted] @allianceunited.comWe hope the information contained in this letter is useful and confirms that your complaint has been thoroughly reviewedSincerely, K [redacted] Team Manager
The Company has requested the handling adjuster call you today Alfonso Flores [redacted] @allianceunited.com ###-###-####
CALLED CLAIMANT BACK 7/20/07/21/@ 2:54:PM -- B [redacted] ( CLAZ)Our records indicate we spoke to you directly, yesterday to re-explain the claim process.There are several different parties to a claim, we cannot control all of the partiesYour shop did not send supplement until Thursday and then sent their request without photosTold her appraiser should have supplement to us shortly but their is some delay form the shop.I offer to cash out days of the that the car has been in the shop, they were paid for days for a day or for cash out/loss of use.She agreedShe will get on the shop too about why supplement was sent in after the car was done and now they wont' release the car.Told her once supplement comes in, will have Craig, send a copy and guarantee payment with the shop so car can be releasedYou agreed
Complaint: 11476025 I am rejecting this response because I have a few more questions:I received a fax from C [redacted] today including the estimate of record (please find enclosed the attached PDF file), does it mean that I can bring my car to my garage (guts auto exchange) to proceed for repairs and that all costs resulting from the accident will be covered by Alliance United Insurance Company? Will the garage address the bill directly to Alliance United Insurance Company? I do not want to be involved in the payment.In order to commute to my workplace everyday, will Alliance United Insurance Company provide me with a car (car rental) during the repairs of my own car?Before making my decision, all those questions have to be cleared. Thank you for your help. Regards, J [redacted] ***
Complaint: I am rejecting this response because:The business continues to talk in circles as part of their business strategy and delay or avoid paymentsThe Department of Insurance, media and legal remedies are the only alternatives to solving this very simple issueMy numerous phone calls and reaching out to the Revdex.com were informal and no cost options to resolve this issue where the business is legally liableUnfortunately, more time, energy and resources will be spent for the same outcome Regards, E [redacted]
Complaint: I am rejecting this response because: taking my recorded statement is just a part of the resolutionI won't be happy until my car is fixed and this case is closedHow do I know she won't take another month trying to get in contact with the other party? Regards, C [redacted]
YOU MAY FORWARD THE POLICE REPORT TO US IF YOU WISH TOP EXPEDITE THE SUBROGATION EFFORT Alliance United afforded your damages less your deductible and will subrogate against the at fault party and or their carrier This is a process and may take several weeks to complete We are dependent on the other parties carrier to respond There are many people involved and there is no guarantee we will recover We will keep you apprised of our efforts and results We are currently waiting for a copy of the police report
We received your additional rental billing and have processed payment int he amount of $on 02/23/with our check We regret any difficulty you may have experienced trying to reach our adjusterOur best practice is to pick up our telephones each time they ringAlthough this is not always possible, it is our goalWhen our adjusters are engaged with another person’s claim they are sometimes unable to pick up the phone when it ringsIn those cases, we rely on our voicemail system to record your request so we may return your call
Our insured’s automobile insurance policy allows us to make payment to another party when we believe our insured was legally liable for those damagesIn this case, we do not believe our insured was liable for your damagesCA CAR SEAT LAWINSURANCE CODE SECTION (a) As used in this section, "child passenger restraint system" means a system as described in Section of the Vehicle Code(b) Every policy of automobile liability insurance, as described in Section of the Vehicle Code, shall provide liability coverage for replacement of a child passenger restraint system that was in use by a child during an accident for which liability coverage under the policy is applicable due to the liability of an insured(c) Every policy of automobile liability insurance that provides uninsured motorist property damage coverage, as described in paragraph (2) of subdivision (a) of Section 11580.26, shall provide coverage for replacement of a child passenger restraint system that was in use by a child during an accident for which uninsured motorist property damage coverage under the policy is applicable due to the liability of an uninsured motorist(d) Every policy that provides automobile collision coverage or automobile physical damage coverage, as described in Section 660, shall include a child passenger restraint system within the definition of covered property, if the child passenger restraint system was in use by a child during an accident(e) Upon the filing of a claim pursuant to a policy described in subdivision (b), (c), or (d), unless otherwise determined, an insurer shall have an obligation to ask whether a child passenger restraint system was in use by a child during an accident that is covered by the policy, and an obligation to replace the child passenger restraint system in accordance with this section if it was in use by a child during the accident or reimburse the claimant for the cost of purchasing a new child passenger restraint system(f) An insured, upon acquiring a replacement child passenger restraint system, may surrender the child passenger restraint system that was replaced to the nearest office of the Department of the California Highway Patrol If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, SSpring St, Los Angeles, CA 90013, (CC) Jose Rodriguez (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency: California Department of Insurance, Consumer Services Division, SSpring St, Los Angeles, CA 90013, (CC) Jose Rodriguez (800)927-HELP or ###-###-#### - Internet: www.insurance.ca.gov
Complaint: I am rejecting this response because: Troy from metcadez benz of Stevens creek said it could be a possibility due to the module being cracked from impactI asked if there are any signs I've been hit on the front of my car and they said no, noneThe only impact I've been in and have mentioned from day one of the apraisir coming to look at my car, was from alliance United clientThe body shop also agrees that the impact from that accident could have caused itAs mentioned, I've never been in any other accident, it's a brand new car with miles and I had mentioned it to the apprisr from day one of looking at my vehicle Regards, H [redacted]
We have a coverage issue and we are attempting to resolve it The vehicle involved in the collision is not listed on our insured's policy We are seeking proof of ownership at this time We will advise you when our investigation is complete
The claim number is D0####0CA Regards, J [redacted]
The Company regrets any difficulty you may have experienced trying to reach our adjuster Regretfully, your voicemail box states it is full The Company has asked the handling adjuster call you today [redacted] ***, g [redacted] @allianceunited.com ###-###-#### manager Edward Ruiz ###-###-####
Alliance United Insurance Company regrets any inconvenience this loss may have caused you Alliance United Insurance Company has provided you with the status of your claim Our insured’s automobile insurance policy allows us (Alliance United Insurance Company) to make payment to another party when the Company believes our insured was legally liable Our insured cannot make that determination Alliance United Insurance Company determines if any payment will be made based upon our investigation No coverage can be extended for the above referenced loss, at this time