Women Place

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience caused. Upon review of your account and reports, we do see an open ticket communication with our Customer representative.Ticket [redacted]We appreciate your patience.For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: Rock You has been saying 1-2 weeks since September, so not completely confident that this subject will be resolved in 1-2 weeks as promised.  I gave my address to [redacted] weeks ago, even though you already have my address, but I feel as though this is more stall tactics on your part, as several people got their money, when they only zeroed out in October, and some of the amount owing me (122.65 USD) has been dragging since September when it first got declined in PayPal.  I am hopeful that you will be giving me the whole amount as stated by [redacted] for $422.65 USD in the time promised this time, But I guess we will see what happens in 2 weeks, so I do not want to close this file until I do in fact get my money, and cash the cheques that were promised to me. 
Sincerely,
[redacted]

Hi [redacted], Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience caused. Upon review of your account and reports, we do see a ticket communication with our...

Customer representative regarding your request.Ticket #[redacted]After the roll-back, all the players had their items back in their inventory intact and no items were lost.For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience caused. Upon review of your account and reports, we were unable to find records of the TR cards...

which you stated you deleted.  However, as a one time courtesy compensation we have added some latest released TR items to his account against the old ones which he claims to have deleted.  The following items have been added to your account:  Table of the WarHorse Tapestry of Nature's Healing Mordred's Summoning Remnant of the Old GodsFor any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/11/23) */
Hi Mr. [redacted],
Thank you for writing in thru Revdex.com and allow us to investigate into your case.
After research with our accounting team, the balance we have on record up to August 2015 is $1064.83.
We will be cutting a check the week...

of November 30th, please allow processing time for the check to arrive.
Don't hesitate to contact us again if you have any other issues.
Thank you for your loyal support and we value your partnership with us.
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 10, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. Funds should be deposited directly into my bank account. This was the agreement with PlayHaven and was never an issue.
2. If RockYou is actually mailing a check, I need to know where they're sending it (and they need to contact me directly). I don't trust that they have the correct address.
3. They're 5 months late on payment. They should be delivering funds now, not 6 days from now.
Hi [redacted],
I still have not heard from RockYou regarding my missing payments.
Thanks,

Hello Tom, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for the inconvenience. Upon review of your last inquiry, with the Supervisors approval, we have granted you 2x Masters...

Token +28 as a courtesy for the inconvenience. We have escalated your report and the team is aware of the issue. [redacted]Regarding your $200 on 26th September, we have no records of your purchase for that date. Please provide any receipts of your purchase you are referring to.If you have any questions, please don't hesitate to contact Customer Support here: [redacted]We thank you for your patience in the meantime.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 5, 2015/08/12) */
Hello [redacted],
Thank you for taking the time to write in with your concerns about your Scouts in Kingdoms of Camelot.
After reviewing the tickets filed to our Support Staff, it looks like the issues were all handled correctly. The only way...

that Troops were removed from your account were through normal Attacks and Defends. Please note that some Marches that were sent out may experience delays returning during periods of high activity.
Additionally, we are showing that the Agents handled the tickets that came in were following proper procedure when sending replies and contacts regarding your Scout issue. It is also important to keep in mind that we do have certain limitations in rewarding Troops back to player accounts.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When my troops disappeared it was NOT due to losing a battle, the battle report which I screenshot and sent to them I lost zero scouts, the next report a few seconds later they were just not there, they were not killed, moved or hidden, they had just vanished, so I sent them this e-mail straight away;
"Jul 26, 4:02 AM
I was just defending a single scout when 959,412,273 scouts just disappeared, I've refreshed, cleared cache etc, they are gone gone gone"
then a few hours later I sent this e-mail as more troops had disappeared;
"[redacted]

AttachmentsJul 26

to RockYou
yeah.... not sure what's going on with you guys but I now have NO scouts left........ in a separate incident I have now lost another 64,612,180 scouts... that's well over a billion scouts in total now
three other players in my alliance have also had large numbers of troops disappear (one of whom is a close friend has quit the game because of this issue as he lost over 100 mill catapults)
it seems you have a glitch, when you go into castle and change to a different selection of troops and the castle is still in "defend" mode it wipes troops off your count
I read forums and this is not an isolated incident, players have contacted the Revdex.com over this. I have spent a [redacted] of a lot of time and money over the past 4 years playing this game and feel a reasonable response should be implemented. I also feel a courtesy 5mill scouts is insufficient and would class this as an insult, a billion scouts is a huge set back, it is over a months training in all cities, 24 hours a day (assuming all cities have all 11 cottages and I have increased population) leaving no time to train anything else so in effect will put me a month behind everybody else in my domain
please find enclosed a screenshot of the reports immediately before both incidents that my scouts went missing
I would be grateful if you contact me as soon as you read this, I'm pretty close to quitting the game due to the stress brought on by this issue!"
these troops were not killed by a single scout, they just vanished when I switched defenses; preparing for the next incoming attack. The problem is with the switching when defending, as I explained to RockYou!
RockYou then sent me a response;
"[redacted] (RockYou Games)
Jul 28, 4:33 AM
Hello,
Thank you for contacting us regarding Lost Scouts issue. I apologize for any inconvenience caused. If you could please confirm your lord/lady name, the domain where this occurred, and the name and coordinates of the city in question, I would be more than happy to investigate this concern and assist you further.
Regards,
[redacted] R
Kingdoms of Camelot Support"
I thanked them for looking into the matter and sent details for them to get into my account, I later received this reply
" [redacted] R (RockYou Games)
Jul 29, 3:00 AM
Thank you for writing back with requested information. I have gone ahead and added scouts to your Imperial City.
If you have any other questions or concerns, please feel free to contact us we would be happy to assist you.
Thank you for playing Kingdoms of Camelot. Have a nice day.
Regards,
[redacted] R
Kingdoms of Camelot Support"
the amount that were reimbursed was 5 million, I had lost over 1 billion (that's half of one percent) RockYou KNOW there is a problem with the defend part of the game but are unprepared to admit it! If there wasn't they would not have placed 5 million scouts in my city
I am not asking them to put their hands in their pockets, all I want is my scouts back (and some sort of guarantees that the glitch has been repaired would be good as well)
Thank you for your continued help
[redacted]
Final Business Response /* (4000, 9, 2015/08/18) */
Thank you again for taking the time to write back in with your thoughts and opinions about your Scout issues.
After reviewing the ticket that was filed through our Support site, it looks like the Agent responsible followed our Allocation Policies in place to help keep balance on Troop counts.
Additionally, the Agent has forwarded your information and situation to our Game Team to investigate and make sure that your account is processing actions correctly as our original investigation indicates.
With this being said, the Game Team is currently investigating and will reward any Troops that they find to be missing for any reason.
Regards,
RockYou Support

Initial Business Response /* (1000, 19, 2015/07/22) */
Thank you for taking the time to contact us about your Master Token issues and bringing your concerns to our attention.
After checking your account, we are showing that your issues were previously being handled by one of our Agents. At this...

time, it appears that the Master Token in question has been restored to your account after proper troubleshooting was taken.
In regards to your Archers, we are also showing that the Troops in question were restored after similar steps were taken on your account to check for any issues or problems that may have been present and they were resolved.
As for the reports, we would like to take the time to let you know that no players are exempt from the rules that keep your game running smoothly. With this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions.
Thanks for taking the time to let us know about these possible breaches in our Terms of Service. While we may not be able to disclose the action that is taken from these reports, please know that we will make sure that this action is handled properly.
If you find that you have any further issues or find any other players of this nature, please do not hesitate to write in with your concerns so that we can handle them accordingly.
Again, we would like to thank you for your time and effort in bringing these issues to us.
Thank you!
Rockyou
Initial Consumer Rebuttal /* (2000, 21, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiry and have...

responded to you regarding this issue on Apr ** 02:47 am.Ticket #[redacted]Please respond back to the ticket above if you are still having issues. For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted],Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.I apologize for the inconvenience caused.The last email we received from you through our Support Site was on Mar 31 03:55...

pm.[redacted]We also do not see any new emails from you through our Game Services or VIP line as well.Upon review of your account, it appears you have not yet processed your Claim form for your $125 reward. I have included some instructions below to walk you through the process of claiming your prizes:1. Click on 'Claim Prizes' located at the top of the game lobby and a drop down menu should appear that allows you to click on 'Claim your prize'. Once you have done so, an Internet Explorer browser window should pop up with a list of all your prizes that you have won.2. Click the green 'Claim Prize' button next to whatever prize that has yet to be claimed.3. Confirm/Edit your information, click the 'Update' button once you are done to bring you to the prize claim affidavit.Unfortunately we do not have phone support. Please review again our Terms and Conditions on how to contact us.[redacted]For any new issues or questions, we did suggest everyone to create a Customer Support ticket through our PurePlay Support Site at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]1
I am rejecting this response because: I would like a confirmation that my money is coming. Your response says exactly the same thing you wrote on the 7th. There shouldn't be any reason I shouldn't have an answer as to when it's being mailed to me. You issued a 1099 to me for 2017 tax purposes for your your records, but I didn't get any money. This is actually fraudulent. I realize that your customer support team is trying, however I think you should honor the date you specified to me in the above attachment that in fact stated per our conversation that I am getting it in May.
Sincerely,
[redacted]

Hi [redacted] , Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience caused. Upon review of your account and reports, we see that your prize was processed on 9/4/17. We...

also updated your inquiry ticket #[redacted] Your check will be send in this month's list.We appreciate your patience.For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 8, 2015/10/05) */
Hi [redacted],
Thank you for your patience and understanding with this issue.
Our engineers have made a pass [redacted] on your account, and it does look like your adventurers on Ararat are functioning normally now. As a one-time courtesy for this...

issue, I have awarded you with 150 rubies credited to your account. If this is not the case, please respond back to the ticket we created for you and we'll investigate it further.
Should you require assistance in the future, please do not hesitate to submit a new ticket.
Thank you for playing Dragons of Atlantis!
Regards,
Rockyou Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We have received your response in ticket #[redacted] and have escalated your report to the accounts team to distribute your check payment. We have confirmed that your check was mailed out to you today. Check #[redacted] We have also responded to your ticket.For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]
I am rejecting this response because: I am not going to except this you want ppl to play your game and they do and most pay to play if we can sit day after day to play you should stick to your own rules that's all we ask we claim you pay but your not doing your job
Sincerely,
[redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game War of Nations.We apologize for any inconvenience caused. Upon review of your account and reports, we do see 8 inquiries with a few about purchased items...

you did not receive. Our team will be in touch with you shortly to assist you with your inquiries. However, we do now have any records of your request for a refund for $122.65 USD and $180.40 USD.Unfortunately we do not have enough information through your Revdex.com report here to assist you.Please write in again with more details and receipts of your request. The date, time, item, reason and so the team can review your purchases and we'll be glad to assist!For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]I am rejecting this response because:
The information given in this response is inaccurate and at best sincerely made up,
You stated 15-20 days... try 15-20 MONTHS!
People on "realm 500" are missing prizes from 15-20 MONTHS ago, not weeks not days MONTHS!
Not to mention the misrepresentation of items in game that are not being rectified!Sincerely,[redacted]

Hi [redacted],Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience. Upon review of your account, we see that you have successfully unsubscribed on 02/28/2017 01:14:39Our Support...

representative responded to your inquiry: [redacted] on Monday 10:15 pm PST. The number you called is no longer active. We have disconnected support number and state only an email alias to contact us through Support in our Terms and Conditions. Please review it here again for any updates: [redacted]For any new issues or questions, we did suggest everyone to create a Customer Support ticket through our PurePlay Support Site at[redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Suppor