Women Place

Complaint: [redacted]I am rejecting this response because: they said they would send it at the earliest possible time? When? I was told on March 24th I would have my check within two to three weeks.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
The response makes no sense.
"We will update your records once we have received your documents (checks). Once received, we will process it and approve the prizes."
What "documents (checks)" are you expecting to receive from me? I mailed you the defective $50 check four weeks ago and I never received the $100 check.
The other $225 in prizes from last month remain flagged as "unauthorized", even though I have sent all the IRS/ID/billing information requested. I can't even claim those prizes on your system. Support confirmed multiple times that I had submitted everything required.
Sincerely,
[redacted]

Hi [redacted],Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Bakery Blitz.We apologize for any inconvenience. Upon review of your account, we see that you have been in communications with our Customer Support regarding your stolen crystals. Your report has been escalated again and the team has reviewed your account. It appears you never purchased anything in that specific amount. We have no traces of any purchase there as well. We have checked through all of our tools and there is no record showing any purchases. If by chance you are using an third party application to obtain crystals, it can either break your game or cause issues in your game which we have no control over and will not have records to show these actions. We are unable to assist you regarding any third party application used to play your game which causes issues.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]
I am rejecting this response because: telling me that my check will be sent at the earliest tells me nothing. When will I be cashed out and have my check mailed? 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Even tough you offer items which I already have in my inventory with the exception of one item, No where does this come close to the expense that was giving to you to upgrade the cards I had before. I followed your directions and prepared my two domains to merge together. I followed the instructions that you posted to follow. I made the necessary adjustments to each domain that was at the time being merged together under your instructions to make the room for items. You then followed the next day to report that we were no longer going to merge the two domains. This leaves both domains short and unplayable. I have spent a lot of money just to be able to play this game at the level I was at keeping both domains up and running. Now both are worthless as many items were deleted that YOU advised us to make room for. These gifts you say you are willing to give are no where near the levels or attributes of what was deleted. All I am asking for is that you merge my account from 469 and move it all over to 465 which is only fair and justified response. I made the adjustments for this move and both are only whole when they are moved together on a single domain. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: you asked for player name and server, those were given as you requested. At no point did I claim or say I would give you my personal email address, of which, is not even associated with the account. Had you bothered to look up issues with my player name and server, you would have found the complaints (plural) but that was too much effort apparently. As usual, anything to do with this company and their support team is nothing but ridiculous. There is no resolution because they chose to play ignorant and ignore clear problems with their system in an attempt that players just drop the issues. Which is sad but fineSincerely,[redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We have received your response in ticket #[redacted] and have escalated your report to the accounts team to distribute your check payment. For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted], Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo Blingo.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiries and reviewed your communications with our team. We can see your last ticket #[redacted] and have responded to you. We will escalate your report to the team for review. We appreciate your patience.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game [redacted].We apologize for any inconvenience caused. Upon review of your account and reports, we have responded to your ticket #[redacted].Usually...

upgrades will be transferred whenever a player changes their device if she\he is connected to [redacted]. But in this case, upgrades are not transferred. So, we are looking into this issue.We have credited 15 crystals and 10,000 coins to you and informed you to upgrade the ingredients using these resources. We also requested for the screenshots of other ingredients and machines which are not upgraded.If you need any further help within the game, please write in again and we'll be glad to assist!For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]I am rejecting this response because:  the business continues to fail to advertise the odds of winning in their "chance to win" model.  Furthermore the real chance to win from real world spending of in excess of $300 I have found to be below 1%.  This represents poor value for money and is in reality unfair.  The business's customer support is not fit for purpose and their response through you represents an almost word for word pre prepared response that I have received direct from them through their Zendesk support.
 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiries and reviewed...

your communications with Sharath. Your report has been resolved on Sept. 16, 2017Ticket #[redacted]We stated from the above date:: You will receive your winnings via [redacted]l in the next few weeks.We appreciate your patience.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]I am rejecting this response because: I was told by Rock You Supporton Sept. 15, 20017 that THIS check was processed (ticket #[redacted] and I should recieve it within 2-3 weeks.    It was not....I was told in Oct. 26, 2017 (ticket #[redacted]  that the SAME check would be sent with next month's list, which would be November, 2017...again, it was not.  I was told Dec. 5, 2017 (ticket #[redacted]) that It would be sent at the earliest possible...On Dec. 12, 2017 I sent an response that I was contacting the Revdex.com and then I was told On Dec. 12, 2017 that the SAME check would  "be sent with this month's list, which will be sent by this weekend."  Again, it was not sent  because of said "delay in sending out checks this month your prize checks should be sent by month end."  I cannot trust that it will happen after being lied to atleast 3 times and I SHOULD NOT have to put in this many tickets to collect my prize check.Sincerely, [redacted]

Hi [redacted], Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience caused. Upon review of your account and reports, we do see an open ticket communication with our...

Customer representative.Ticket #[redacted]We have responded to let you know that your cash out prize should be sent out in this month's list!We appreciate your patience.For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game War of Nations.We apologize for any inconvenience caused. Upon review of your account and reports, we do see 8 inquiries with a few about purchased items you did not receive. Our team will be in touch with you shortly to assist you with your inquiries. However, we do now have any records of your request for a refund for $122.65 USD and $180.40 USD.Unfortunately we do not have enough information through your Revdex.com report here to assist you.Please write in again with more details and receipts of your request. The date, time, item, reason and so the team can review your purchases and we'll be glad to assist!For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 5, 2015/11/10) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com with regards to your Prize concerns in the RockYou controlled game of Dragons of Atlantis. We take all account and Event situations seriously and will be...

glad to further investigate your issue with regards to the payout for the Power Challenge that took place on the 10th of October in both of your Worlds of Ultima and Drachmen.
After checking the date in question and the details for the Challenge that you wrote in about, we can see where your concerns lie and the issues that you are facing with the prizes and wording that you have written to us with. It appears that the Event wording was actually a graphical issue with how the prize information was displayed with regards to the prize payout for the place that you reached in the Event in question.
The place that you reached in the Power Challenge on October 10th was the Fifth Place Ranking out of your Server-wide prizes which would indeed make you eligible for the Diamond Tier Event Prize. Please note that this is the Fifth Rank and is thus the Fifth highest Prize Tier for this particular Power Challenge.
With regards to the Prizes paid out by the Diamond Tier Fifth Place Chest in question, the error with the graphical side of the Prize is the error in question that took place that you are writing in about. According to the wording for this Chest, the prizes would have originally been listed as more than Forty Times more powerful and Fifty Times more valuable than the prizes listed for the Fourth Place for this Power Challenge. Aside from the next Tier of Prize up from the level you reached, this Prize for the Fifth Place would have also been more than Ten Times more powerful and valuable than the First Place prizes for this Power Challenge.
As you can imagine, it would not be practical or sensible to pay out the prizes to the Fifth Place that far outstripped and exceeded that of the First Place Player on the Servers that you participated in. With this in mind, please also note that the Prize in question that you are concerned with would literally shatter the in-game economy. As we are sure that you would not like a completely one-sided advantage against all other players on your Server and are interested in keeping your Servers well balanced and long-lived, we hope that you realize the impact these items would have made had they remained in keeping with their original unaltered state that would have paid out massively unbalanced prizes. Additionally, we know that you would not be happy to have reached First Place only to realize that someone in Fifth Place received a far superior and massively over-powered Prize as this would have completely deterred all players who did not receive that Prize from ever participating in these types of Challenges in the future.
Since we know that the items included were incorrect as they were a leftover error from a previous graphical issue with a much outdated Event, the error was corrected and the proper prizes were paid out to all eligible players who participated in the Power Challenge. These prizes were then correctly awarded to all players who reached the Tier in question and were understanding of the error that happened and understood the immense gravity that this heavily weighted Prize would have caused.
As a last point, we would like to thank you again for letting us know of this error. As per our Terms of Service, the Event was corrected before payout occurred and all players were informed of this issue before such time that the in-game balance was tipped heavily and irreversible damage was done to the game world in which you all play.
Hopefully you will enjoy future Events and Power Challenges with an eye toward the excellent work our Game Teams do to preserve the fun and playability of our games in the future. If you ever have any questions or concerns for the future, please do not hesitate to file a ticket with our Support staff as they take all issues and feedback very seriously and will do their best to help alleviate any concerns you have and help to shed some light on what seem to be errors in game.
Best Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I note that by submitting my complaint, including this response that I am representing "that it is a truthful account" of my experience with the business. I also note that Revdex.com has determined that RockYou meets Revdex.com accreditation standards, "which include a commitment to make a good faith effort to resolve any consumer complaints." I therefore surmise that RockYou and their principal, Kabam Inc, another similarly accredited company, would have also had a similarly worded important note that they are representing their account of the relevant events are truthful.In my complaint I state "No changes were made to the aforementioned advertisement prior to my Avatar's completion of the Challenge or at all throughout the period in which the advertisement appeared in game inducing players to expend their game assets in order to participate in the Competition."In response, [redacted] (the company contact), on behalf of RockYou and its principle, Kabam, states "As per our Terms of Service, the Event was corrected before payout occurred and all players were informed of this issue before such time that the in-game balance was tipped heavily and irreversible damage was done to the game world in which you all play."By stating the Event was corrected, [redacted] is alleging that I have been untruthful where I state in my complaint the Event was was not corrected "at all". I stand by my original statement that the Event was never corrected at all and regret to say that it is [redacted] on behalf of Rock You and their principal Kabam that are not being truthful when the say the Event was corrected. The Event screen wording appears in game whilst the Event is live. When the Event ends the Event screen in game disappears from view. However, a record of what the last wording for the Event was continues to exist after the Event ends until such time as it is corrected which it can be before, during or after an Event has ended at any time even weeks later although players will not see such late corrections in game because the Event is no longer displayed there and never will display there again. The record can be viewed by players online in Google's Developer Mode if you know where to look for it as a player. On 23 October 2015, nearly 2 weeks after the Event had ceased displaying publicly in game and after the prizes were paid out by the automated process for payment, I accessed the record for the Event in Developer Mode to see if it had ever been corrected and saw even on that date it had not. I took a screenshot of the record of the wording of the Event as it existed on that date, also showing the date and time I did this. Here is the screenshot: http://[redacted], I checked the same file on 19 November 2015 to see if it had been corrected in the period [redacted] checked it or had it checked but it still remains unaltered as the following screenshot shows: http://[redacted] see RockYou goes on to suggest "all players were informed of this issue" during the event and before payout. I do not agree. The mechanism for such communication are in game messages sent to all players and no such message was sent to all players during the event or after it. The screenshots from my account show messages received at that time were just payouts for the previous competition that finished on 10 October 2015 and the relevant Challenge that finished on 12 October 2015, paid out within an hour of the conclusion of the Challenge. See screenshots: http://[redacted] and http://prntscr.[redacted]. My Ultima account is the same.Rock You's description of the Challenge's nature is also not truthful. The Event describes the Challenge as follows:"Citizens, Enyo delights in seeing the Citizens of Atlantis strive to gain Power and glory, so she's issued a new Power Challenge across Atlantis! And this time she's decided to award the Top Power Gainer per Realm 2 Mystic Tower Schematics! Gain 500,000 Power to receive: - 500k Food, Metals, Stone and Wood - 5 Master Craftsman Chests* - 1 Ancestral Seal - 75,000 Granite Ogres Gain 5,000,000 Power to receive (in addition to your previous prizes): - 1 Mephitic Serpent Egg - 5 Better Home Grants - 1 Master Rookery Expansion - 2 Philosopher's Stones - 250,000 Arctic Leviathans Gain 100,000,000 Power to receive (in addition to your previous prizes): - 1 set of Megalodon Armor and Scales (Mephitic Serpent) - 1 Chronos' Bag - 1 Olympian Tincture Bundle - 3 Better Estate Grants - 450,000 Sea Sirens Gain 2,000,000,000 Power to receive (in addition to your previous prizes): - 1 Abyssal Dragon Egg - 10 Sanctuary Clutch Chests** - 2 Vulcan's Blessing Elites - 2 Lineage Seals - 6 Million Dimensional Ruiners - 6 Million Shamans - 5 Million Sea Sirens Gain 5,000,000,000 Power to receive (in addition to your previous prizes): - 1 Abyssal Dragon Armor Chest - 1 Enyo's Bundle[redacted] - 2 Dominion Grants - 500 Coral Doubloons - 8 Million Petrified Titans - 8 Million Volt Rangers - 8 Million Colossal Mites * Win Building Items, Vulcan's Blessings, Blacksmith's Bundles, Estate Boxes OR Michelangelo Boxes! ** Win a Heightened, Royal, Exalted, Omniscient or Legendary Sanctuary Dragon Egg! [redacted] Contains 2 Jackpot Bundles, 20 Master Chests, 20 Shaman's Blessings, 25 Celebration Chests AND 3 Better Estate Grants. Rewards for this Power Challenge will be paid out within 48 hours of the end of the Event. Limit 1 prize per tier.

Complaint: [redacted]I am rejecting this response because: I was under the impression that I had already given an explanation?  To clarify I am unhappy that the company advertises prizes and broadly highlights the fact they contain top level, useful and sought after items.  However in their chance to win model I have personally experienced these chances to be below 1% from upwards of 200 purchases on occasion and for real world monetary spend of $200-300.  The company refuses to give details of what the drop rates should be but happily informs me they are correct.  This return on investment is worse than a casino and the response you received today is a copy and paste response to what I received from their own Zendesk support.
Sincerely,[redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience caused. We have your responded to your inquiry ticket [redacted] We also escalated your request to the...

Accounts team. For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted],
 
Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.
 
We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiries and reviewed your communications with [redacted]. Your report has already been escalated to the team.
Regarding your request for your current Prize Claims. They have not yet been processed. There is a process for the team to take to process your Prize Claims.
 
We currently do not show that your prize claim has been processed yet. Please also allow some time for the prize department to process all claims in the order that they are received.
 
Our accounts team is working on mailing you the defective check. This is not a refund. It is a replacement of the defective checks.
 
Our records show that it was escalated in May for $100 and $50, and in April for $50.
 
We appreciate your patience.
 
Please respond back to the email inquiry you mentioned in communications with [redacted] if you are still having issues.
For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.
 
Regards,
RockYou Revdex.com Support

Hi [redacted],Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.I apologize for the inconvenience caused.The last email we responded to you through our Support Site was on November 1, 2016 at...

10:36pm :[redacted]Regarding your Oct. 3 $24.99 charge for the 14 day Free Trial, by signing up for a free trial, you agree that PUREPLAY[redacted] may obtain a pre-authorization of up to $24.99. Some financial institutions may perceive these requested amounts as actual pending charges. While not actual charges, PUREPLAY[redacted] is not responsible for any results, such as an overdraft fee, that may occur to your account because of pending charges. Unfortunately we cannot refund your 14 day FREE Trial charge do the Terms and Conditions you agreed upon PurePlay's Terms and Conditions upon accepting this Membership. Please review again our Terms and Conditions. We see that you have been abusing the 14 day Free Trial multiple times. In our Terms and Conditions, it states "Trial memberships are limited to one per person and one per credit card number.". Please review our Terms and Conditions again:[redacted]15. Subscription ServicesBy registering for any Play Money Chip Subscription, you authorize PUREPLAY[redacted] to charge applicable recurring fees to your designated credit card. Monthly subscriptions are billed on a 30-day cycle, which begins upon successful registration (or at the end of a limited trial period, if applicable to a promotion that you joined through) and ends 30 days thereafter. If you have signed up for an annual or quarterly subscription plan, you will be billed immediately. Your membership will be extended through the end of the billing cycle of your then pre-existing subscription plus the applicable number of days for the annual or quarterly plan chosen. All subscription membership plans renew automatically at the end of the applicable billing cycle unless you cancel your subscription plan before the end of the cycle. If, upon the scheduled subscription renewal date, the annual or quarterly plan billing attempt fails, you will be downgraded to a monthly membership and billed accordingly. If your use of our services is subject to use or sales tax, then PUREPLAY[redacted] may also charge you for any such taxes, besides the subscription fee or other fees published at PUREPLAY[redacted]. PUREPLAY[redacted] reserves the right to change the fees, charges or billing methods in effect, or add new fees and charges, at any time. PUREPLAY[redacted] will announce these changes in advance. You are responsible for reviewing the PUREPLAY[redacted] website to obtain timely notice of such changes. Continued use by you of the Service after notice of the changes constitutes acceptance of such changes. To cancel your subscription membership visit PUREPLAY[redacted] and login to the Member Login area for cancellation instructions. Your subscription membership fees are payable in advance and are not refundable in whole or in part for any reason. Credit Card Authorizations for Free Trial Memberships are required (this includes, but is not limited to, the 14-Day Free Trial and One VIP Month Free offers). You must provide credit card information to register for all trial offers to the Subscription Service. By signing up for a free trial, you agree that PUREPLAY[redacted] may obtain a pre-authorization of up to $24.99. Some financial institutions may perceive these requested amounts as actual pending charges. While not actual charges, PUREPLAY[redacted] is not responsible for any results, such as an overdraft fee, that may occur to your account because of pending charges. If you accept a free trial of the Player's Club, we will bill your Account when the free trial expires, unless you cancel your free trial before that time. If you choose to cancel your free trial before the free trial expires your PurePlay account will be reverted to a Free Basic account immediately. You are responsible for any Internet service provider, telephone, wireless and other connection fees that you may incur when using PUREPLAY[redacted], even when we offer a free trial. Trial memberships may not be transferred at any time to any other user. Trial memberships are limited to one per person and one per credit card number.For any new issues or questions, please contact Support through our PurePlay Support Site at support.rockyou[redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support