Women Place

Initial Business Response /* (1000, 8, 2015/09/14) */
Hello ***,
Thank you for taking the time to write in with your Revdex.com complaints
After reviewing your account on the dates in question, we are not showing any issues with your Troops not being sent out or returned
correctlyAll instances of Troops set on your Wall were properly investigated and the investigation on your account has now been reopened to determine if there are any issues with how your account is processing attacks
Please note that there is a risk to players using third party programs or scripts of any kind when Defending their cities with large amounts of TroopsThese kinds of errors are also prevalent with instances of multiple account usage or players who rapidly use more than one browser window for the same City
With this in mind, the Agents handling your request followed the proper procedure and investigated your account accordinglyWe apologize for any frustration that this issue may have caused
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 10, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this responseThis is along the same lines of what they have been telling me all alongHowever, this problem has occurred to a number of players in a number of different situations, and has been handled differently nearly every timePeople are being told any number of things as excuses, and some are having troops returned, while others are notThe company is aware it has a glitch, yet it seems willing to do anything to lay the blame at the feet of the players, and not accept that they need to do something about it on their end
I still want my troops back
Thank you for your continued attention to this matterThere is a response from the company now listed in the details of my caseThe response is essentially the same as I have gotten directly from their support, and remains wholly unacceptable to meIt even admits that the glitch is common, and I know others who have had the same problem have received their troops backI do not know what makes my case different, but I intend to continue pressing the matter
Thank you,
***
Final Business Response /* (4000, 12, 2015/09/28) */
Hello again ***,
Thank you for taking the time to write back in with your concerns about your Troops in Kingdoms of Camelot
At this time, your account is working correctly on our end of the gamePlease make sure that you are not running any Third Party Programs or running multiple instances of the game under high loadsThis may result in the issues that you are reporting
If you find that you have any other future issues with your game after verifying that you are running your game in the proper configuration, please feel free to file a Support ticket to get your issues addressed
Regards,
RockYou Support
Final Consumer Response /* (4200, 14, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't really know what else to say at this pointThe responses have become generic and completely unhelpfulIt is nearing four months ago that my troops disappearedThis is an ongoing and often acknowledged issue with the gameThe variance of responses to the same issue is absurdHowever, at the end of the day, one thing is quite clear: there is a glitch that is causing troops to disappeari provided screenshots that proved as best as possible that I was a victim of that glitchI don't know what else I can do, or should need to do, to get my troops back

Complaint: ***I am rejecting this response because: As I stated in the original complaint, the site will not let me claim the prize as it states I must send in additional paperwork which was sent in MarchI have tried all of your customer service links and they put me in a never ending loop of general Q&A linksI have dialed a phone number that answers as RockYou games and suggests I enter for customer support, *** You fix the link so I can claim the prize, or call me directly *** so this can be resolved since my efforts to contact you don't seem to work.Sincerely,*** ***

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account and reports, we were unable to find records of the TR cards which you stated you deleted.However, as a one time courtesy compensation we have added some latest released TR items to his account against the old ones which he claims to have deleted.The following items have been added to your account:Table of the WarHorseTapestry of Nature's HealingMordred's SummoningRemnant of the Old GodsFor any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have your responded to your inquiry ticket #***We also escalated your request to the Accounts
teamYour reports has been set as priority and a check will be mailed out tomorrow.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 12, 2015/09/17) */
Hello ***,
Thank you for taking the time to write in to the Revdex.com with your issues regarding Kingdoms of Camelot
We can certainly understand the frustration that can be felt from Troop issues on your account and we
sympathize with you on this matter
After reviewing your account and our Support tickets, we are not showing a ticket filed from your email address of ***@live.com concerning your loss of Troops or any issues with them not being tracked correctly
However, we have gone ahead and reviewed your account from a back-end stand point and are not showing any Marches that are not tracking correctlyPlease note that some Troops issues such as the one you are describing can stem from heavy load when sending out or returning MarchesIf there are many such actions taking place at the same time, it can cause issues with your Marches being delayedIn some rare cases, this can take up to hours for the March to resolve
With this in mind, please feel free to write in to our excellent Support staff with your concerns to further assist in getting your Troop Marches sorted out and getting you back to the level of gaming that you should be at
Thank you for playing Kingdoms of Camelot and for contacting us with your concerns
Regards,
RockYou Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We have received your response in ticket #*** and have escalated your report to the accounts team to distribute your check paymentWe have confirmed that your check was mailed out to you todayCheck #*** We have also responded to your ticket.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have your inquiry ticket ***You are set as a priority for paymentWe also escalated your request to he Accounts team.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 15, 2015/07/29) */
Thank you for taking the time to write in with customer issues on RY poker
We take cheating allegations very seriously and strive to close every loop hole as they appear
We have reached out to the owner of everychips.com and they have
removed selling illegal RY poker chips
We will pay close attention to the game as well as player community to ensure no cheating/hacking is going onIt is our ultimate goal to have every player on the same playing field
Please don't hesitate to reach out to us if you have any other questions or concerns
Thank you!
Rockyou
Initial Consumer Rebuttal /* (3000, 22, 2015/09/10) */
As of September 10, Rock You Poker has not returned chips that were hacked from numerous players on April 23, It has now been over monthsThey continue to not respond to support ticketsThey will post on the rock you poker facebook page that they are going to respond then do not https://www.facebook.com/playryp?fref=ts This is just crazyRock You Poker had a week Server that was Hacked on October 17th, 2014, March 19, and April 23, Rock You Poker should be responsible for the missing chips and return the chips to the playersRock You Poker only addressed the everychips.com when they responded to my Revdex.com ComplaintRock You Poker needs to have good customer support and follow up with players whose chips were hacked and secure their site
Final Business Response /* (4000, 27, 2015/10/16) */
Hi ***,
We are currently experiencing technical difficulties with our tools which prevents us from granting players their chips
Our engineers are hard at work to resolve the issueWe are expecting resolution by end of this week or early next week
***
Final Consumer Response /* (2000, 36, 2015/11/09) */
Maximilion the game master resolved my personal issue with the site on 11/6/He refunded billion in chips to me as an offer and compromiseI accepted the offer

Initial Business Response /* (1000, 5, 2015/09/28) */
Hi Mr*** ***,
Thank you for writing in thru Revdex.com and allow us to fully investigate your issue
After reviewing our records, here is what we found:
Bingo bucks credited since 7/14/= 24k
Opening BB balance as on 7/13/XXXX:
XX,
Opening BB balance as on 7/14/XXXX: X,
Opening BB balance as on 7/15/XXXX: X,
Admin adds since 7/1/2015:
7/13/XX X:XX - $1,
7/14/XX X:XX - $2,
7/16/XX X:XX - $2,
8/19/XX X:XX - $18,
8/28/XX X:XX - $
9/14/XX X:XX - $
Games played:
7/13/XXXX : XXX
7/14/XXXX : XXX
7/15/XXXX : XX
BBs sunk:
7/13/: $76,
7/14/: $19,
7/15/: $3,
BBs won:
7/13/: $49,
7/14/: $11,
7/15/: $7,
During the games played in questioned, 7/14/15, the BB balance never went above 12kIf you believe this to be different please do let us know
We strive our very best to work with every player and help them with gameplay issues
Please don't hesitate to reach out to us again if you have any other concerns
Rockyou support
Initial Consumer Rebuttal /* (3000, 8, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
thier response was after the games played on july 13th that had removed many bingo bucks not by my playing except by the glitch that had taken them on july th and all games that were played were not credited after noticing their glitch then I had reported it to them , as you notice they did not report the beginning balance prior to the july
Final Business Response /* (4000, 24, 2015/11/17) */
Hi ***,
Our support agent have reached out to you specifically to help resolve this issue on 11/16/Please respond to our agent so we can help you resolve your issue asap
Our team looked at your account history for the month of October and only found one instance where Supercards were activated
As a courtesy, we have credited Bingo Bucks (game of Supercards in Barcelona) to your account:
11/16/5:21:PM Admin Add + BB$ 8,
This is the tracking # and URL:
https://rockyou.zendesk.com/agent/tickets/XXXXXX
Thank you!
Rockyou support
Final Consumer Response /* (2000, 26, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/21) */
Hi Ms***,
Thank you for writing in to Revdex.com and allow us to help with your concernsWe are sorry for any inconvenience this has caused you
Before I can help you further, can you let me know which game this is for? What was the
glitch you encountered? Also a more detailed desired resolutionThat way I can investigate your issue and get back to you for a timely resolution
Thank you!
Rockyou

Complaint: ***I am rejecting this response because: That's a flat out lie! I would never waste your time let alone mine and continue to pursue this complaint if it wasn't trueNot to mention the dishonesty involvedYou disgust me with your blatant liesI'm not worried about it anymore as I've contacted my bank and will do charge backs for all prizes that were STOLEN from meTo give me back the items you stole from me, wouldn't have cost you a thing as far as momentary value goesNow you will lose more. I will also contact the gaming commissioner and (anyone else who will listen) and let them know of your scams and dishonestyAnd you wonder why your game is dying and people are dropping from it like fliesyou can blame yourselves and your crookednessYou should be ashamed of yourselfEnjoy your day.
and to act like you did a huge service by giving EVERYONE a pathetic box full of garbage, that I have tons of sitting in my inventorywhat a slap in the faceNot everyone was robbed like I wasSincerely,*** ***

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have your inquiry ticket #*** We also escalated your request to the Accounts team.For any new
issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: ***
I am rejecting this response because: I gave you my mailing address several times already*** *** *** *** *** *** *** I would appreciate it if you would quit stalling, and send me a chq for 422.65, USD, instead of responding to tickets from a year ago with different staff, making it look like you are trying to get this all solved with inaccurate ticket amounts
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The gracious offer of new cards no where near compensates for the loss of cards I have hadCards that I might add had a lot of money spent on them to get to the levels that they were atThe attributes of those you offer also do not come close to replacing the attributes of those that were deletedThe simple solution would be to move the two accounts to one domainWhich is the original requestThis is what they were deleted for and setup to be with each account as oneYou just got done doing a mass merge of accounts so this option is a much better possibility then just trying to suffice the complaintThe only way to make it whole and to even come close to the value and monies spent would be to put the two account together as RockYou had planned in the beginningThis is an insult to the gaming community to offer such little compensation for an expense of so muchThere is a clear trail that has been placed on the gaming community that keeps getting violated and pushed to the sideVery unsatisfied with you attempt to reconcile the issues at hand with such a small and undervalued expense for replacement.
Sincerely,
*** ***

Hi ***,Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.I apologize for the inconvenience caused.The last email we received from you through our Support Site was on August 31, at 09:
am:***Per your request, we have cancelled your Membership as communicated in the above ticket on 09/01/01:24:You will no longer receive any future billing from us unless of course you decide to resubscribeYou will continue to receive Player Club member benefits until the date of your paid membership expires before being downgraded to a free Basic membership.Upon review of your account, you did not sign up for a free day subscriptionYou subscribed for Player's Club Monthly $on 08/07/17:56:and have been logging in and using the Subscription benefitsUnfortunately we cannot refund your month services you agreed upon PurePlay's Terms and Conditions upon accepting this MembershipPlease review again our Terms and Conditions.***For any new issues or questions, we did suggest everyone to create a Customer Support ticket through our PurePlay Support Site at support.rockyou.comThe Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account we would like to inform you that the rollback restored all the items that players had used/spent in this hours window.No items were lost for any player as everything used in-game was restored to the previous days data hence even if the items were spent, it was back in their inventory after the rollback.All Boss Battle Tokens used by the player were rolled-back to his account hence no tokens were lost.Even Gems (in-game currency) if spent in this time-frame were reverted/restored to the players accounts.As for the Clariss Box which you received, it was given out to the players as a Gift and not as any sort of compensation.In addition to having all the items safely reverted to your account and receiving a Gift in the form of the Clariss Box, we have given you certain TR Unique items for the inconvenience caused.These TR Unique items are in-game items which cannot be easily gained in your regular game play.You should have received the below mentioned Uniques:Throne of the CreatorMaster of TormentCoven's PulpitTapestry of Nature's HealingMordred's SummoningLoyal SentryBanner of DivinationTable of the WarhorseTrophy of Wandering NightmaresSteelhoof's BootsSteelhoof's CloakSteelhoof's HelmSteelhoof's ShieldSo, overall, you did not lose any Boss Battle Tokens as the entire quantity was intact in your inventory after the roll-back.In addition, you received freebies from us in the form of the Clariss Box and Uniques.We appreciate your patience.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: ***
I am rejecting this response because: Ticket number *** (in the amt of $USD) is the ticket that *** has now zeroed out, so that amount is now owed to me, as wellHowever ticket # *** (in the amt of $USD) has been dragging on for months,(approx June of 2017) is when this ticket was first submitted, but then after zeroing the account, and waiting for a few months, it came back declined from *** on Sept 21/16. Now again, it has been declined by *** which makes this payment the 3rd time that a *** has been declined on my account. I have been notified by *** that you cannot pay me by *** for some reason, even tho I gave explicit instructions that had been given to me from ***, to forward on to RockYou. As a result of these issues, and the fact that you cannot pay me via ***, I am requesting that the amount owing to me for $USD be sent to me in the quickest possible way, and if a cheque is being sent out, I am asking that you use a trackable form of delivery to me. With this tracking number, we can both be reassured that the funds have got to me. I have been waiting patiently, and I hope that we can resolve this issue as soon as possible. When I receive my money, I will be deleting this game Bingo By Ryzing.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/23) */
Hello ***,
Thank you for taking the time to write in with your concerns about the RockYou's Dragons of Atlantis and your items stored in inventory
After reviewing the prizes for the chest in question, we are showing that this limited time
chest does indeed line up with the prices for the Wheel Game that it is assigned toPlease note that we encourage players to open their prize chests to take advantage of the items in the Chest in a timely mannerIf you are opening prize chests when a single Ruby Wheel Game is going on, you will get the prize for that Wheel GameIf you are opening them during a more powerful Wheel Game, you will get those prizesThe cost for these prizes is carefully measured and verified before being sent out to any player and we test them thoroughly to ensure their value is in keeping with the cost to reach those tiers of prizes
In addition to those Chest concerns, we will only remove items at a customer's request and replace them with equal or higher value itemsThis means that if a chest is worth Rubies, we will not replace it with items that cost or less RubiesAdditionally, items will not be removed from inventory without player action or permission as long as it retains value
Items will also not mysteriously change from one item to another in your inventory as this is technically and physically impossible for us to do in our codingIf you have an item in your inventory, that item will remain in your inventory as long as it has value until you use it or request it be removed from inventory in another manner
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Rockyou,
Nowhere do you encourage players to open chests immediately unless there is a special limited time item that may contain the item such as the horn of plenty itemThe wheel events descriptions have never had a warning that you must open chests immediately or you may lose your prizeI do read the information for the events
The value you place on chests is nowhere close to the value that players put on itemsIt does not matter what you say something is worth, It is only worth what people are willing to pay for itI was not asking for an item of equal or greater valuei was asking for the item I paid forIf I buy a loaf of bread I do not want it replaced with a gallon of milkI may have plenty of milk already, what I need is a loaf of bread
As far as removing items, you have removed items twice from my inventory and replaced them with items of lesser valueAgain, I point out it doesnt matter what price you put on items, since you are solely responsible for dictating prices of unique itemsYou can say an item is worth XXXXX rubies because you do not have a market to compare it tooAnd again what matters is what items are worth to the buyer, not the seller
Rockyou makes a lot of what I, and many players, would consider rookie mistakesA very recent example is the silver tier prize chest for the horn of plenty challengeThe troop reward was suppose to be 100,fire mirrorsThe actual reward was fire mirrors x You make mistakes like this all the timeAt least once a week and sometimes or times a weekI dont even open my prize chests right away anymore because, I assume you need to fix themSo I wait until the chest is corrected
Players complain about you editing their inventories all the time, you just delete the post on the forums quickly instead of addressing the issuesIn fact that is why I came to the Revdex.com, as RY simply deleted and ignored my attempts to get what belong to me returnedHere you cannot delete posts and pretend the problem does not exist
Lastly,please do not treat me like im stupidI can both read and write java, html,C++, and pythonI have been modding my own games for almost decadesBut I will explain it to you, like I did several rockyou customer support reps alreadyLet's say you have an itemThe game gives this specific item upon creation a specific nameWe will call this a keyThis key cannot be changedIt is how the game engine keeps track of the itemYou can change the stats of the item and the name of the item but the key never changesWhen you change the name or stats of the item it updates ALL items with that key in the gameThis is how you modified my inventory both timesA RY employee did remove chests from inventory that I bought and paid for and replaced them with a lesser value chestRY has also altered the contents of items in my inventory by re configuring chests I already ownedOnce they did this with a chest that paid out power challenge gold chest and it was suppose to pay out mad millionsThe power challenge gold chests are of a much higher value than the mad millions that replaced itIf you would like to take a consensus of your player base on which of those two chest was worth more by all means doThe second instance, which is why we are here, you replaced wheel prizes with prizes of lesser valueInstead of simply removing the prizes from the wheel( in the coding) and adding in new prizes via new coding, you just reconfigured what was already there because that is easier and fasterBut then it changed all the unopened prizes in players inventories
It should not matter how long an item that I either bought or won sits in my inventoryBy all accounts I should own that item, if I dont then what exactly am I buyingI am pretty sure when I go in a brick and mortar store and buy an item, I take possession of itThe same is true when I buy an item from you or one is given to meIt is now mine, not yours, and you have no right to edit that item or remove it unless you want to buy it back from me or give me fair market value for itI am not playing for access to the game and I am not "leasing" itemsSince I am not paying for a service nor a lease then I should by all means own what I purchasedTherefore you modifying or removing items is technically stealing

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience causedUpon review of your account and reports, we have escalated your request for your
*** paymentAccounting will processed your payment today.We appreciate your patience.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account and reports, we do see an open ticket communication with our Customer representative.Ticket ***We appreciate your patience.For any new issues or questions, please contact us at*** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support