Women Place

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Hi Mr [redacted] , Thank you for writing in and allow us to fully investigate this issue After research, our records show we have sent checks on 9/($50) and 10/($25) If you still have not received the checks please let us know and we will re-issue itNormally it will take weeks to arrive Thank you for being a loyal player and we hope to see you in game soon Regards, Rockyou support

Complaint: [redacted] I am rejecting this response because: More lies from you! I have provided proof that I had won 28's from the boss battles along with other FM & MT'sI don't have a single in my champ roomNow YOU provide proof that my 28's and other items were returnedYou won't find them because your company is known to be built on lies & scams and your customer service reps are taught to argue and lie just like you're doing now!Sincerely, [redacted]

[redacted] Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience causedUpon review of your account the $amount has been reissued to you on 11/8/17.We appreciate your patience.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Thank you for playing! - RockYou Support Team

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience causedUpon review of your account and reports, we do see an open ticket communication with our Customer representative.Ticket # [redacted] We have responded to let you know that your cash out prize should be sent out in this month's list!We appreciate your patience.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] , Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiry and have responded to you regarding this issue on May Your report has already been escalated.Our accounts team is working on mailing you the defective check.Our records show that it was escalated in May for $and in April for $50.We will update your records once we have received your documents (checks).Once received, we will process it and approve the prizes.Please respond back to the email inquiry you mentioned in communications with [redacted] if you are still having issuesFor any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Hi Mr [redacted] ***, Thank you for writing into Revdex.com and allow us to fully investigate this issue for you After careful review, we do show an error on our side and the correct amount of chips were not awarded We see three separate email inquires with the dates of 10/10/2015, 10/11/2015, and 10/13/We have awarded chips for all three inquires and also reached out to player This matter should now be resolved, and if there are other issues please don't hesitate to write us back again Thank you for being a loyal customer! Rockyou support

Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Hello ***, Thank you for taking the time to write in with your concerns about the RockYou's Dragons of Atlantis and your items stored in inventory After reviewing the prizes for the chest in question, we are showing that this limited time chest does indeed line up with the prices for the Wheel Game that it is assigned toPlease note that we encourage players to open their prize chests to take advantage of the items in the Chest in a timely mannerIf you are opening prize chests when a single Ruby Wheel Game is going on, you will get the prize for that Wheel GameIf you are opening them during a more powerful Wheel Game, you will get those prizesThe cost for these prizes is carefully measured and verified before being sent out to any player and we test them thoroughly to ensure their value is in keeping with the cost to reach those tiers of prizes In addition to those Chest concerns, we will only remove items at a customer's request and replace them with equal or higher value itemsThis means that if a chest is worth Rubies, we will not replace it with items that cost or less RubiesAdditionally, items will not be removed from inventory without player action or permission as long as it retains value Items will also not mysteriously change from one item to another in your inventory as this is technically and physically impossible for us to do in our codingIf you have an item in your inventory, that item will remain in your inventory as long as it has value until you use it or request it be removed from inventory in another manner Regards, RockYou Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Rockyou, Nowhere do you encourage players to open chests immediately unless there is a special limited time item that may contain the item such as the horn of plenty itemThe wheel events descriptions have never had a warning that you must open chests immediately or you may lose your prizeI do read the information for the events The value you place on chests is nowhere close to the value that players put on itemsIt does not matter what you say something is worth, It is only worth what people are willing to pay for itI was not asking for an item of equal or greater valuei was asking for the item I paid forIf I buy a loaf of bread I do not want it replaced with a gallon of milkI may have plenty of milk already, what I need is a loaf of bread As far as removing items, you have removed items twice from my inventory and replaced them with items of lesser valueAgain, I point out it doesnt matter what price you put on items, since you are solely responsible for dictating prices of unique itemsYou can say an item is worth XXXXX rubies because you do not have a market to compare it tooAnd again what matters is what items are worth to the buyer, not the seller Rockyou makes a lot of what I, and many players, would consider rookie mistakesA very recent example is the silver tier prize chest for the horn of plenty challengeThe troop reward was suppose to be 100,fire mirrorsThe actual reward was fire mirrors x You make mistakes like this all the timeAt least once a week and sometimes or times a weekI dont even open my prize chests right away anymore because, I assume you need to fix themSo I wait until the chest is corrected Players complain about you editing their inventories all the time, you just delete the post on the forums quickly instead of addressing the issuesIn fact that is why I came to the Revdex.com, as RY simply deleted and ignored my attempts to get what belong to me returnedHere you cannot delete posts and pretend the problem does not exist Lastly,please do not treat me like im stupidI can both read and write java, html,C++, and pythonI have been modding my own games for almost decadesBut I will explain it to you, like I did several rockyou customer support reps alreadyLet's say you have an itemThe game gives this specific item upon creation a specific nameWe will call this a keyThis key cannot be changedIt is how the game engine keeps track of the itemYou can change the stats of the item and the name of the item but the key never changesWhen you change the name or stats of the item it updates ALL items with that key in the gameThis is how you modified my inventory both timesA RY employee did remove chests from inventory that I bought and paid for and replaced them with a lesser value chestRY has also altered the contents of items in my inventory by re configuring chests I already ownedOnce they did this with a chest that paid out power challenge gold chest and it was suppose to pay out mad millionsThe power challenge gold chests are of a much higher value than the mad millions that replaced itIf you would like to take a consensus of your player base on which of those two chest was worth more by all means doThe second instance, which is why we are here, you replaced wheel prizes with prizes of lesser valueInstead of simply removing the prizes from the wheel( in the coding) and adding in new prizes via new coding, you just reconfigured what was already there because that is easier and fasterBut then it changed all the unopened prizes in players inventories It should not matter how long an item that I either bought or won sits in my inventoryBy all accounts I should own that item, if I dont then what exactly am I buyingI am pretty sure when I go in a brick and mortar store and buy an item, I take possession of itThe same is true when I buy an item from you or one is given to meIt is now mine, not yours, and you have no right to edit that item or remove it unless you want to buy it back from me or give me fair market value for itI am not playing for access to the game and I am not "leasing" itemsSince I am not paying for a service nor a lease then I should by all means own what I purchasedTherefore you modifying or removing items is technically stealing

Hi [redacted] , Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account and reports, we do see a ticket communication with our Customer representative regarding your request.Ticket # [redacted] After the roll-back, all the players had their items back in their inventory intact and no items were lost.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response / [redacted] (1000, 24, 2015/07/22) */ Thank you for taking the time to contact the Revdex.com with your concerns about our game and the conduct of other players in Edgeworld We would like to take the time to let you know that no players are exempt from the rules that keep your game running smoothlyWith this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions Thanks for taking the time to let us know about these possible breaches in our Terms of ServiceWhile we may not be able to disclose the action that is taken from these reports as that would breach our Terms of Service and Privacy Policy, please know that we will make sure that this action is handled properly If you suspect another player of cheating or otherwise breaching the Terms of Service, please contact our Support TeamPlease note that we cannot take any action against a player without solid proof or evidence about their conduct Again, we would like to thank you for taking the time to contact us and look forward to future reports from you about any possible breaches in game Thank you! Rockyou Initial Consumer Rebuttal / [redacted] (2000, 26, 2015/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello ***, Thank you for getting back in touch regarding to your concerns with the RockYou controlled game Kingdoms of Camelot The event that you are referring to was an "Elite" event which rewards the "Galahad" boxes on purchase and hence is called the "Elite Galahad" These purchase events are always announced with the details of what items will be included in the box and you have successfully received the advertised items to your inventory and there is no discrepancy in the same For any new issues or questions, we did suggest everyone to create a Customer Support ticket through our PurePlay Support Site at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because:I have still not received my prize money this is the last response I received so am hoping I receive the 3rd week of January Your request (# [redacted] ) has been updated To review the status of the request and add additional comments, follow the link below: [redacted] You can also add a comment by replying to this email Sharath, Dec 14, 7:PM IST: Hi [redacted] Thank you for writing in!Please note your cash out prize will be sent in next month 3rd week, thank you for your patience!Kind regards, [redacted] Rockyou Support Team Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/08/11) */ Hello [redacted] , Thank you for taking the time to write in about your Troop issue in Kingdoms of Camelot We have looked through our records and are showing only one ticket written in about your issueWe are not showing the loss of Troops from your account as anything other than battle mechanics Please keep in mind that there are policies in place to help maintain balance in the game and fairness for playersBecause of this, the agents that handled the ticket in question were following the proper procedure when restoring the maximum amount of Troops to your account With that in mind, we have made a one time courtesy exception and restored the maximum amount of requested Troops to your account Regards, RockYou Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience causedUpon review of your account and reports, we have responded to your ticket [redacted] As we have mentioned multiple times that the item is not available in your inventory due to which we are unable to offer you the refundAlso, we kindly ask that players do not spam multiple tickets regarding the same issueThis greatly slows our response time to all of our players, including you! It appears your check cannot be reissued because you do not have any outstanding checksYour check has been cashedIf you need any further help within the game, please write in again and we'll be glad to assist!For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted] I am rejecting this response because: I filed my claim on January 9, The business zeroed out my $winnings on March 24, On March 24, I was told I would receive my check within 2-weeks and I have still not receivedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not corresponded with anyone named [redacted] I USED to receive responses from someone named [redacted] and yesterday I recieved a response from [redacted] informing me that support for this game is closed and has been since September of last year and that they are marking this ticket as resolvedIf I have any further issues that I reply to that emailWhat's the point in that if support is closedI stated that I have a multitude of pictures proving the issues and they didn't even ask for themMy game is not fixedI can forward the email if you'd likeSomeone is giving me the run around because the email I received and the response to my complaint on this site are completely differentSincerely, [redacted]

Hi [redacted] , Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience causedUpon review of your account and reports, we have responded to you in your ticket communication with our Customer representative.Ticket # [redacted] We apologize for the inconvenience causedPlease note that we have added a Steelhoof's Armor to your account in domain [redacted] as you are one of our privileged player.We thank you for your continuous patronage to the game and for being a loyal player.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We reviewed your account in our last communications with you and it appears there were some issues with your Paypal accountWe were unable to process your payment.We also contacted you on Feb14, and still waiting for a response to confirm your address for a check to be sent to you instead.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com SupportTell us why here

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Dragons of Atlantis.We apologize for any inconvenience causedUpon review of your account and reports, we were unable to find any transactions which could be validated to this account you contacted us with.This player's historically had some issues with the Dragons of Atlantis gaming community and his claims are certainly not valid.There has been a minor issue with the payouts in the game for the last to days and the game team is working to fix this issueFor any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Thank you in advance.Regards,RockYou Revdex.com Support

Initial Business Response / [redacted] (1000, 8, 2015/11/17) */ Hi Mr [redacted] , Thank you for writing to us through Revdex.com and allow us to fully investigate this issue for you After research, we found that our advertising team has already reached out to you and agreed on a paymentWe will be issuing the check on 11/17/and it will be paid through Sept Thank you for your business and for always being a loyal customer! Regards, Rockyou support Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your reply, but your advertising team has only sent payment through Aug 31stWhat about September and October's payment? When will September earnings be paid? When will October earnings be paid? Until I get confirmation that PlayHaven will pay all back monies owed, I will NOT cancel this complaint! Final Business Response / [redacted] (4000, 12, 2015/11/24) */ Hi Mr [redacted] , Thank you for writing in again and allow us to assist you further We see an email communication you have with our finance team [redacted] on 11/11/stating that you have agreed to our paymentWe have already wired you the amount for August $and for September $ October payment will not be available until days after October 31, If the above record is not consistent with what you have please let us know and we can correct it Thank you! Rockyou support

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Hello ***, Thank you for taking the time to write in to the Revdex.com about your concerns with a Dragons of Atlantis Event Recently we had an Event that was intended to pay out the Shaman's Chances that were in the Chest for second placeThe message that originally listed, and later corrected, was for Shaman's Blessings which would have been more than ten times the prize payout for the First Place winnerLuckily, we were able to catch this mistake and we paid out the correct Shaman's Chances that were intended The price for Shaman's Blessings would exceed $5,at this time, so is not a viable option and would effectively destroy the in game economy of Dragons of AtlantisDue to this, the balance that is maintained by not paying these items out is far preferable to all players involved in your Worlds Thank you for your understanding in this matter and your continued dedication to our games Regards, RockYou Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont agree with them it is lieswording was never changed even after challenge was over, I sure anyone who didnt put in the work would love to see others not get what is promised and the price for said item is not 5k.....is lies not against there pledge they made to you as a company,whatever happens now I dont care they continue to lie to us and push the game only to those who pay to play I quit Final Business Response / [redacted] (4000, 9, 2015/11/11) */ Hello again ***, Thank you for your response in regards to the Power Challenge issue in question We certainly apologize for any frustration or confusion this Power Challenge may have caused and we regret that you feel this way about the issues that you are facingWe have let the Dragons of Atlantis Game Team know about your concerns and they are diligently working to make sure that this exact issue does not occur again If you find that you have any future concerns or questions, please do not hesitate to write in with a new ticket to our excellent Support queue so that we can assist you to the best of our abilities in a timely manner Regards, RockYou Support