Women Place

Hello *** ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.The event that you are referring to was an "Elite" event which rewards the "Galahad" boxes on purchase and hence is called the
"Elite Galahad"These purchase events are always announced with the details of what items will be included in the box and you have successfully received the advertised items to his inventory and there is no discrepancy in the same.Iam including the details of the items which were advertised and the same has been received to your account.Upgrade with Elite Galahad!One of the most sought out boxes in all of Camelot has just returned! Galahad's Box is here and it packs quite a punch! Each box now includes THREE chances at getting Master's Token +32, and Forgemaster Token +24!For only Gems, each Galahad Box includes a chance at the following:Legendary Hourglass ORSuper Lucky Token ORIron Skin ORForgemaster Token +ORForgemaster Token +ORForgemaster Token +ORMaster's Token +ORMaster's Token +ORMaster's Token +32ANDEpic Hourglass ORPortal of Order ORPortal of Refuge ORHorn of Samhain ORForgemaster Token +ORForgemaster Token +ORForgemaster Token +ORMaster's Token +ORMaster's Token +ORMaster's Token +32ANDJourneyman Smith's Token ORSmith's Token ORExpert Smith's Token ORForgemaster Token +ORForgemaster Token +ORForgemaster Token +ORMaster's Token +ORMaster's Token +ORMaster's Token +32Thanks for playing Kingdoms of Camelot!If you have any questions, please don't hesitate to contact Customer Support here: ***Regards,RockYou Revdex.com Support

Complaint: ***
I am rejecting this response because: I was given the same response again, verbatim, as the last one I already rejected.
Sincerely,
*** ***

Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game RockYou Poker.Upon review of your account and reports, we have been receiving reports from you since 2013. 3 representatives in the game has been in constant...

contact and communications with your inquiries regarding chat abuse. As instructed, you can mute any player in the game by using our "Ignore" function as we have explained to you in great detail in our responses to you. Per your responses, you request for a permanent ban. In order to do so, we review each individual player and will take the appropriate action. We cannot ban one player permanently simply based on the opinion of one single other person. Please contact our Support, we will be happy to assist you further once we have more information. For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience caused. We have your responded to your inquiry ticket #838830. We also escalated your request to the Accounts...

team. Your reports has been set as priority and a check will be mailed out tomorrow.For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted], Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience caused. Upon review of your account and reports, we have responded to you in your ticket communication with our Customer representative.Ticket #[redacted] We apologize for the inconvenience caused. Please note that we have added a Steelhoof's Armor to your account in domain [redacted] as you are one of our privileged player.We thank you for your continuous patronage to the game and for being a loyal player.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hello [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We will make sure that your comment gets represented in the future update. However, we are always looking for ways to improve our...

game experience and sincerely value the feedback we receive from our community members. Your same communications with Customer Support has been resolved in this ticket: [redacted]We have granted a courtesy of 2 Forgemaster Token +22.If you have any questions, please don't hesitate to contact Customer Support here: [redacted]Rest assured that our team will monitor the current situation and is ready to make improvements to the game whenever necessary.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We reviewed your account in our last communications with you and it appears there were some issues with your Paypal account. We were unable to process your payment.We also contacted you on Feb. 14, 2018 and still waiting for a response to confirm your address for a check to be sent to you instead.For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com SupportTell us why here...

Initial Business Response /* (1000, 5, 2015/09/14) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com with your concerns about your in game Gem totals.
After checking the purchases on your account, we are not showing any issues with purchases not...

functioning correctly. All purchases made are showing as being properly handled on your account. For a detailed breakdown of that period of time and those purchases, please see the following information:
drainId serverId Transaction Type Amount Created Date Closing Gem Balance
Solvent 453 buy ITEMS 100 Mon, Aug 31st 2015, 11:58 am 0
Gifted Gems 453 Gift 100 Mon, Aug 31st 2015, 11:54 am 100
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 10
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 0
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 20
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 40
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 30
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 60
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 50
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 80
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 70
Guinevere's Hourglass 453 buy ITEMS 10 Sat, Aug 29th 2015, 8:39 am 90
Received Gems 453 Gift 100 Fri, Aug 28th 2015, 4:26 pm 100
With those totals in mind, it appears that your account is not facing any issues with items disappearing or not working correctly. Since all items are allocating and functioning correctly, we will not be rewarding Gems or items to your account for this issue.
Thanks again for your understanding and support in this matter.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not BUY those things on my account. I have THOUSANDS of those things on my account, I would NEVER buy anymore of those. They can take those 10 items purchased back, & replace my gems into my account!
Thanks!
& I would also like compensated for there error, & putting me thru all this hassle, along with the Revdex.com. I would like 3 Master Token 24's 3 Master Tokens 23's & 3 Forgemaster Token +17's deposited into my account on domain 453 game name Dego33.
Thanks!
Final Business Response /* (4000, 16, 2015/10/21) */
Hi [redacted],
Here is our response to Mr. [redacted]:
Thank you for taking the time to write back in with your concerns regarding the purchase issues on your account.
While we are not showing any issues with items being purchased incorrectly, we have gone ahead and removed the Hourglasses from your account and replaced the Gems that were used to purchase them.
Please note that issues of this sort will sometimes be caused by Third Party Programs being run in game.
Your Gems have been replaced on your account and you will be able to see them the next time that you log in.
Thanks again for writing in with your concerns.
Regards,
RockYou Revdex.com Support
[redacted]
Final Consumer Response /* (2000, 18, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/08/12) */
Hello [redacted],
Thank you for taking the time to write in about your Bank Stamps issue.
After reviewing the features of the Bank Heist feature and the Stamps on your account. We are showing that all Stamps on your account were properly used to...

reach higher Levels and more Unmarked Bills. Please note that all the Unmarked Bills and Levels [redacted] reset at the end of the Bank Heist.
At the beginning of the new Bank Heist, the Levels you reached [redacted] not count nor [redacted] the Unmarked [redacted] totals from the previous Bank Heist. Because of this, any Stamps used on a previous version [redacted] not count towards the future Events.
We would also like to take the time to let you know that no players are exempt from the rules that keep your game running smoothly. With this in mind, we take all reports of this nature very seriously and investigate them all thoroughly before taking the appropriate action as dictated by player actions.
Thanks for taking the time to let us know about these possible breaches in our Terms of Service. While we may not be able to disclose the action that is taken from these reports, please know that we [redacted] make sure that this action is handled properly.
If you find that you have any further issues or find any other players of this nature, please do not hesitate to write in with your concerns so that we can handle them accordingly.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 8, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the SECOND time this has happened, and the SECOND time they pulled this [redacted]. The first time, they were told I had 4 tickets BEFORE they put the bankjob in. when they put the game in, they took the 4 and gave me my 5 free ones, so where I should have had 9, I had 5. I played the bankjob that time, and had 2 left..........2 days before the LAST bankjob was put in, they gave my stamps back, and I had 6 in invenory. They put the bankjob in, and I was down to 5 again, one of my crew had 24 saved up and his were gone as well, but they claim there is no issue. on one server, I didn't even get the new stamps, just had the four I had left over, and I didn't play once. Also, this is their cookie-cutter bs response, since they DO NOT KNOW WHAT SERVERS OR THE NAMES ON ALL THE SERVERS. As for them wanting to know who is cheating, they have been given multiple screenshots, I gave YOU guys screenshots, and they have CAUGHT SOME on other servers cheating in global tournaments, and they are still THERE. They took away the prize, and that was it, so they continue to cheat. NOW, when a dime spender puts in a complaint, they get everything back, no questions asked be it troops, missing items, etc........and I have seen non spenders get banned with no second chance, but spenders can cheat to their heart's content with no repercussions. Those are unethical pracices. a cusomer is a customer and they should be treated the same. I move once again, that if they can not follow ethical practices, they need shut down. They never checked to see how many stamps I had before the banksamp was put back in, just game a bs response. JUST like they did YOU guys. Their customer suppport does NOT do it's job. If they did, they would have SEEN the errors, and i'm not the only one it's been done to. And since those stamps would have let me play top tier of bankjob game, and they were doing 16X chance of winning at top tier, I had a chance of winning. Since they want to coninue giving the runaround, I want compensated for the prizes I would have won. This is not the first time they have screwed players over. There are guys that bought items in the store, dimes were taken but they did not get what they bought, and they get told there is no issue. There have been accounts where dimes just vanish for no reason.........but there is no issue. Rockyou is even WORSE than kabam was about screwing over the players, and more people have quit the game in the few months that they have taken over than had the entire 3 years I have been playing. Most have quit spending, some cut way down.....guys in my crew that spent 2k a week are done spending and talking about quiting. THAT is the testament of rockyou's business ethics.
Final Business Response /* (4000, 10, 2015/08/18) */
Thank you again for responding and letting us know your thoughts and opinions about our company and games.
We have dug into your account with our Support staff and are showing that the amount of Stamps earned/rewarded match up with the number available/used on your account from all the recent Bank Heists.
Please note that Support does not have the desire or ability to remove items that are not listed as items that have no value or, simply put, as placeholder items inside of the game itself. These items are advertised and listed as such with ample warning and messaging both before the Events themselves and before the removal of said items.
As for behavioral reports, we take all reports seriously and [redacted] investigate any and all behavior reports when we receive information regarding player actions through the proper channels. Once we receive these reports, we [redacted] be happy to start thoroughly researching the reports you have filed.
With regards to the prizes from the Bank Heist, we are showing that you properly received all prizes that were within your prize range from the Stamps that were used during all Bank Heists and your level and Stamps were properly tracked and utilized.
Regards,
RockYoy Support
Final Consumer Response /* (4200, 12, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is because they only check the stamps AFTER THE NEW GAME IS PUT IN, THEY DON'T CHECK THEY STAMPS BEFORE THE GAME IS PUT IN. I HAD 6 STAMPS ON GURINO. BANKJOB WENT IN, I ONLY HAD 5, AND THE SAME THING HAPPENED THE LAST TIME THEY PUT THE GAME IN. AND IT JUST HAPPENED AGAIN. EVERY SERVER, I HAD STAMPS LEFT OVER, AND EVERY SERVER I ONLY HAD 4 STAMPS INSTEAD OF THE 5 NEW ONES, SO THEY PUNISH FOR GOING TO OUTSIDE HELP FOR DEALING WITH ISSUES THAT THEY REFUSE TO FIX AND RESOLVE. THIS COMPANY DOES NOT HAVE ANY ETHICS WHAT-SO-EVER. EVERYTHING THAT THEY SAY HAS PROVEN TO BE BS. THEY HAVE DONE THIS TO A TON OF PLAYERS, WHO HAVE DECIDED TO JUST SIT BACK AND TAKE IT BECAUSE THEY FEEL THAT NOTHING [redacted] GET DONE IF THEY COME TO THE Revdex.com FOR HELP, BECAUSE THEY [redacted] SAY ONE THING, SAY THEY ARE GOING TO FIX HE PROBLEM, AND DO WHAT THEY WANT. THAT IS JUST LIKE THE CHEATING. MZ CHERI HAS ADMITTED TO LOGGING ONTO [redacted]'S, [redacted]'S, KNIGHT RYDER ACCOUNTS, AS WELL AS OTHERS, ALL A VIOLATION OF TOS THAT IS BANNABLE. SHE ADMITS TO HAVING THE BOT, AND RUNNING THE BOT ON MULTIPLE ACCOUNS. DIGGLER..... HAS ADMITTED TO RUNNING THE BOT TO CHEAT, AND YET AFTER 100'S OF TICKETS, SCREENSHOTS, COMPLAINTS, NOTHING GETS DONE. ROCKYOU HAS SHOWN OVER AND OVER THAT THEY HAVE 0 ETHICS. IF THEY CAN RUN A BUSINESS ETHICALLY, AND FIX THE PROBLEMS, THEY NEED SHUT DOWN. I HAVE SEEN MORE PEOPLE QUIT THE GAME IN THE FEW MONTHS SINCE THEY TOOK OVER THAN I DID IN THE 3 YEARS PLAYING UNDER KABAM...I HAVE SEEN GUYS THAT USED TO SPEND 5K A MONTH, GO DOWN TO 400 A MONTH, AND MOST HAVE STOPPED SPENDING ENTIRELY........THAT IS A TESTAMENT TO HOW THE PLAYERS, AKA THEIR CUSTOMERS, FEEL ABOUT HOW THEY ARE BEING TREATED, LIED TO, AND THEIR BS. THIS COPANY JUST NEEDS SHUT DOWN. BECAUSE OF THIS BS, THERE ARE 70 PLAYERS ON GURINO THAT ARE NOT SPENDING ANOTHER DIME EVER ON THEIR GAME. THERE ARE BIG MONEY SPENDERS ON BECKER, BAILEY, AND MALONE THAT ARE NO LONGER GOING TO SPEND. THEY ARE ONLY HURTING THEMSELVES AND RUNNING THIS GAME INTO THE GROUND.

Initial Business Response /* (1000, 8, 2015/11/17) */
Hi Mr. [redacted],
Thank you for writing to us through Revdex.com and allow us to fully investigate this issue for you.
After research, we found that our advertising team has already reached out to you and agreed on a payment. We will be issuing...

the check on 11/17/15 and it will be paid through Sept 2015.
Thank you for your business and for always being a loyal customer!
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 10, 2015/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your reply, but your advertising team has only sent payment through Aug 31st. What about September and October's payment?
When will September earnings be paid?
When will October earnings be paid?
Until I get confirmation that PlayHaven will pay all back monies owed, I will NOT cancel this complaint!
Final Business Response /* (4000, 12, 2015/11/24) */
Hi Mr. [redacted],
Thank you for writing in again and allow us to assist you further.
We see an email communication you have with our finance team [redacted] on 11/11/2015 stating that you have agreed to our payment. We have already wired you the amount for August $1900.67 and for September $1585.95.
October 2015 payment will not be available until 45 days after October 31, 2015.
If the above record is not consistent with what you have please let us know and we can correct it.
Thank you!
Rockyou support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience caused. Upon review of your game account, we found a support ticket where you have been in...

contact with our game team. The ticket [redacted] is active and our team will be in touch with a response shortly. For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted], Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience caused. Upon review of your account and reports, we do see an open ticket communication with our Customer representative.Ticket #[redacted]We have responded to let you know that your cash out prize should be sent out in this month's list!We appreciate your patience.For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiries and it...

appears your claim was processed on 9/11/2017 and check is pending. Also, there is another claim submitted on 9/29/2017 which we will process once we receive your tax form.
We appreciate your patience.For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiries and have...

responded to you regarding this issue.Ticket #[redacted]We see that your claim for the items from the chest purchased did not boost your army/troop. The screenshots you provided show that you are expecting the boost to be active while you are attacking. Whereas, the boosts acquired from the chest are used while a player "Defends" and not while "Attack".The acquired items would/will boost your ability in-game while you are defending a Runic Megalith but not while you are attacking another player. (Attached images SS of the boost items description and also the SS provided by your ticket).This appears to be a misunderstanding of the concept of using these acquired boosts. Attached are Boost items description SS, SS from player, and additional images to explain the boost used.For any new issues or questions, please contact us at[redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]
I am rejecting this response because:This is the exact same drivel they sent me in care of you 5 days ago. Another example of the business having no clue. Typical of responses they give to my emails to them. I thought they would be more attentive to a problem after a formal complaint to the Revdex.com. I guess I was wrong.
Sincerely,
[redacted]

Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game The Godfather: Five Families.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiry and have...

responded to you regarding this issue on [redacted] on this ticket#[redacted]. Your report has been escalated.We apologize to know that you are unhappy with the support offered.
Please note that we awarded you 2 Don's Decree 23 based on the number of troops trained by you as per our data. However, as a one time exception for a dedicated player like you, we have added a 3rd Don's Decree 23 to your account.
Please respond back to the email inquiry you mentioned in your communications if you are still having issues. For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]
I am rejecting this response because: This is the exact same response they have already been sending all of us.  They are supposed to pay out c lams up to 12 weeks from date they are first requested but the player.  I submitted my request the summer of 2017.  So they have already far exceeded the wait time.  I have repeated sent in tickets asking for my check and every time the tell me that month or the next month.  This check was on my 2017 1099 form, which I already paid on my taxes.  I was last told now May for payout, with NO explanation for delay month after month.  I was already told 4 times my check was issued and mailed out to me, now to be told next months list, how is this even possible???  I am now owed another payment from this company.  I wan both payments asap.  This is outrageous.  Its should not take 9 months to process a $200 payment.  
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/20) */
Hi Mr. [redacted],
Thank you for writing into Revdex.com and allow us to fully investigate this issue for you.
After careful review, we do show an error on our side and the correct amount of chips were not awarded.
We see three separate...

email inquires with the dates of 10/10/2015, 10/11/2015, and 10/13/2015. We have awarded chips for all three inquires and also reached out to player.
This matter should now be resolved, and if there are other issues please don't hesitate to write us back again.
Thank you for being a loyal customer!
Rockyou support

Initial Business Response /* (1000, 9, 2015/09/24) */
With regards to [redacted], we have investigated into the matter.
Turns out there was a follow up email that was sent to her after the purchase, but for some reason she didn't receive it and that is why she didn't receive her chips.
We...

have promptly deposited 250,000 chips into her account and will be following up with her to make sure she is taken care of.
This is a record of our transaction.
09/23/XX XX:XXPM PLAY_MONEY 250,000 Customer Service Beta: null
Initial Consumer Rebuttal /* (3000, 15, 2015/11/10) */
3 TIMES THEY OFFERED BUY 1 GET 1 0CT9TH OCT24TH NOV.9THDID NOT RECIEVE FREE CHIPS ALL THREE TIMES
EVERY TIME I PURCHASE A PACKAGE THE FREE CHIPS ARE SUPPOSE TO COME IN AN E MAIL THEY NEVER CAME THIS IS FRAUDULANT. I HAVE WRITTEN THEM AND THERE IS NO WAY TO REACH THEM THE PHONE NO. IS NOT VALID IT SEEMS THEY ARE UNDER 2 NAMES AND I VCANT REACH THEM EVEN IN AN E MAIL.THE 2 NAMES ARE PURE PLAY AND ROCKIN IT I AM TRYING TO CANCEL MY MEMBERSHIP BUT THEY HAVE MADE THEMSELVES UNAVAILABLE TO US IN ANY WAY THEY OWE ME 850,000 FREE MONEY CHIPS THEY DID NOT GIVE WHEN I PAID FOR THE BUY 1 GET 1 FREE OFFER IN MY E MAIL.
I WANT THE 850,000 CHIPS I WAS OFFERED IN THE ADVERTISEMENT IN MY E MAIL AND I WANT MY MEMBERSHIP CANCELED ON NOV. 30TH I NO LONGER WISH TO PAY FOR A SITE THAT CANT BE HONEST AND REPUTABLE WITH ITS CUSTOMERS
Final Business Response /* (4000, 17, 2015/11/12) */
Hi [redacted],
Thank you for writing in again.
We have thoroughly investigated your matter and have promptly cancelled your membership.
Furthermore, we have also granted you with 850,000 chips for the missing reporting bonus chips.
You will no longer receive any future billing from us unless of course you decide to resubscribe. You will continue to receive Player Club member benefits until the date your paid membership ends, at which time your account will be downgraded to a free Basic membership.
Thank you for being a loyal and dedicated player with us and we hope this resolves your issue to your satisfaction.
Regards,
Rockyou support
Final Consumer Response /* (3000, 23, 2015/12/07) */
free 30 percent offer upon purchase of any package of chips bought 87 dollar pack no free chips
they offer a free amount of play chips if a purchase of any package I bought an 87.00 package and received no free chips this is the fourth time they have done this I complained to them they said they were looking into it and would get back to me that was 5 days ago this co. has no respect for people they do business with I have written a conmplaint to the Revdex.com in the past with quick results thanks to your organization they are ignoring the problem
I would not have had to buy another 50.00 package on Monday had they given me my free chips I want the 230,000 chips I should have received free and another 350,00 chips which is a 50 dollar purchase I would not have had to buy if they would have given me the free chips when they offered them

Complaint: [redacted]I am rejecting this response because: I still have not received my money its been 22 weeks now sense claim was processed according to their help section this is how long you should have to wait 
Prizes will arrive to players up to 12 weeks after the players request has been received and approved. Sincerely,[redacted]