Women Place

Complaint: ***I am rejecting this response because:it has been going on like this for over a month they say they will forward it to someone else and in the end they say they cant find it they do it to everyone and never pay out missing items instead they send stock replies that often have no bearing on the issue,I want my items and that is all the tickets have been closed without result several times by thier staff
*** *** ***Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/17) */
Hi Mr***,
Thank you for writing in and allow us to fully investigate this issue
After research, our records show we have sent checks on 9/($50) and 10/($25)
If you still have not received the checks please let us know
and we will re-issue itNormally it will take weeks to arrive
Thank you for being a loyal player and we hope to see you in game soon
Regards,
Rockyou support

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game RockYou Poker.Upon review of your account and reports, we have been receiving reports from you since representatives in the game has been in constant contact and communications with your inquiries regarding chat abuseAs instructed, you can mute any player in the game by using our "Ignore" function as we have explained to you in great detail in our responses to youPer your responses, you request for a permanent banIn order to do so, we review each individual player and will take the appropriate actionWe cannot ban one player permanently simply based on the opinion of one single other personUpon review of each player, we do not share the decisions we make upon the actions we take due to their privacy.Please contact our Support, we will be happy to assist you further once we have more informationFor any new issues or questions, please contact us at support.rockyou.comThe Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game War of Nations.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiries and have responded to
you regarding this issue.Ticket *** ***We have escalated your report on the hacking issue that is happening to you againPlease respond to the existing tickets above with more information about the hacker that is in touch with youThis way we can further investigate the hacker and remove him permanently and to prevent him for hacking again
We have posted a response to this issue in the Game News notification, on our Frequently Asked Questions page, Fan Page, and Forums regarding this issue here: *** *** ***For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: ***I am rejecting this response because:
Alot of people have cloned troops,some more then me.** *** for exemple,alont of complains agains her and/ no ban.She had cloned troops before I did.Mi crew sent tickets,rock you dident do nothing
*** another player had cloned troops(ALOT),ROCK YOU CLEANED HES ACC AND LETT HIM PLAY
*** full of cloned troops and no action against him
Why am I threaded difrently?I want a fair play solution,nothing alse
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I was ignored by RY for over a weekthey didn't even open my ticketLast night I received a response from***I was blatantly lied to and told that they had already paid out to all those who had items stolen from them during the roll backI have not received a single item that was taken from meI want my
6- Forgemasters9- Forgemasters 12- Forgemasters - Mastertokens- Mastertokens
*** ** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** ***
all my troop boxes and my tr & champ cards that were taken from me OR my boss tokensAnything less is unsatisfactory because those are items I had rightfully won with my boss tokens that I had purchased and saved.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
john has closed this ticket as he said there is nothing else we can do
John, Sep 14, 1:AM PDT:
Hello,Thank you again for the follow-up.We appreciate your passion and enthusiasm regarding this issueHowever, we have said all that we can regarding this issue, therefore, we will be considering this matter closedWe do apologize for any inconvenience and thank you for your understanding.If you have any other questions, comments or concerns in the future, please do not hesitate to reach out to our team.Sincerely, JohnKingdoms of Camelot Support
this is not right you havent helped at you You have given a player items that are not released to anyone else that shows favourtism in your terms an conditions you state that no player shall be favoured yet you do favour one player

Initial Business Response /* (1000, 16, 2015/08/06) */
Hello ***,
Thank you for taking the time to write in with your concerns about Dragons of Atlantis and your Troop issues
Recently, we encountered several issues that have caused our overall response to drop dramaticallySince these
issues happened, we have made certain adjustments in our department to help alleviate the time period of ticket turnaround
We thank you for your patience and understanding while we corrected the time period in which we handle ticketsLook forward to ever-increasing Service Level windows and better customer handling in the upcoming months
As for the Troops, we are showing that the features on your account are working correctlyWe have since passed *** information over to our Engineering team for further investigationAs for the handling of the tickets in the past, our Agents have protocols that they must follow and adhere to, which we are showing that they did in the tickets that you have sent in
Thank you again for taking the time to write in and we look forward to hearing from you at any time in the future that you may have problems

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo by Ryzing.We apologize for any inconvenience causedUpon review of your account and reports, we have received your email inquiries and reviewed your communications with SharathYour report has been resolved on Sept16, 2017Ticket ***We stated from the above date: You will receive your winnings via Paypal in the next few weeks.We appreciate your patience.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 5, 2015/10/15) */
Hi Mr*** ***,
Thank you for contacting us through Revdex.com and allow us to fully investigate this issue for you
After careful review, it was determined the previous check was lost in the mail
We apologize for this inconvenience and
expedited another check in the mail
For your reference, the check # is XXXXX and it was sent out on 10/14/
Thank you for being a loyal customer and we apologize for the delayPlease don't hesitate to contact us again if you have other concerns
Sincerely yours,
Rockyou support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been trying to get this resolved with the company for months, the middle of JuneFirst I was promised it would be resolved in days then it was days, then it was by September 29, with never a resolutionThe last I heard from them was on August 18, because they would no longer answer emails after their final deadline for resolution expiredThey continually ignored my phone messages and emailsFinally I contacted under an alternate email under the ruse of having a different problem, I received a reply in under an hourWhen it comes time for them to collect my money, they are *** on the spot, but when they owed me, I couldn't get any help or responseBy them wasting months of my time and having to get a third party involved to solve the issue, and finally agreeing to uphold their promises, I am not satisfiedThey owe me something besides just what the original debt was, by wasting my time and energy to hold their feet to the fireThey offered zero customer service, and lied and made excuses until some bad publicity was eminentThey need to come up with a solution to make up for the time I wasted on running circles to get them to pay up
Final Business Response /* (4000, 9, 2015/10/20) */
Hi Mr*** ***,
Please accept our sincerest apology while we investigate and resolved your issue
Check re-issue falls under a special circumstance and require more time to process
As a token of our apology, we have refunded one month subscription in the amount of $It will be credit back to your credit card on file
Please don't hesitate to reach out to us if you have any other concerns
Thank you for being a loyal customer with us
Rockyou support
Final Consumer Response /* (4200, 11, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not respond to multiple emails, they promised me a response in and then in days and both deadlines came and went with no resolution, they cancelled my membership after I contacted the Revdex.com, they still have never contacted meI finally received my check months after it was promisedI have wasted too much of my time, and they have lied to e and treated me so poorly that just meeting their contractual obligation doesn't seem like a fair settlement for my time and efforts to get this resolvedAs for their alleged refund, it hasn't happened, I suspect that will take multiple phone calls, emails and finally another Revdex.com complaintAs for reaching out to them, they do not respond to phone calls or emails, so that would be a futile venture

** *** Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience causedUpon review of your account the $amount has been reissued to you on 11/8/17.We appreciate your
patience.For any new issues or questions, please contact us at ***The Support team will escalate any issues to the team to review and resolve as quickly as possible.Thank you for playing! - RockYou Support Team

Initial Business Response /* (1000, 5, 2015/11/17) */
Hi Mr***,
Thank you for writing in and allow us to fully investigate this issue for you
After research, we still have not received your signed claim forms yet
One of our agent also reached out to you and see if you need help
with filling out the formsWe will need the signed forms in order to process your claim
Please let us know if we can help in anyway
Thank you for being a loyal player and see you in game soon
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
case #XXXXXXXX I have sent in the claim form again and am awaiting check in mailtytheysay business days a check should arriveI personally delivered the forms to fourth stS.f CAso I guess we will wait and see if I receive a check
Final Consumer Response /* (2000, 16, 2016/01/15) */
I have recieved the check in the mail finally,, issue is resolved thankyou Revdex.comb thanks a lot

Complaint: ***
I am rejecting this response because: I did not receive full payment of pay pal I received the amount owed is over I think they made a mistake and sent me some one elses paypal this will not be resolved until I receive full payment asap was told I would receive today.this is receiptRockYou TEST AcctMoney receivedJAN292018RockYou TEST AcctMoney receivedLoading transaction details forRockYou TEST AcctMoney received+ $108.40USDClosePaid by*** *** ***
***
***Transaction ID***Note from RockYou TEST AcctCongratulations Bingo winner!DetailsSent by RockYou TEST Acct$108.40 USDTotal$108.40 USDRefund this payment
Sincerely,
*** ***

Revdex.com:
I received the check I was waiting on from January 9, 2017, exactly four months from when my was filedThe company needs to improve the time it takes for its customers to receive their checksOn the help section of their website it states:
"Prizes will arrive to players within 4-weeks after the players request has been received and approved. If you have Premium Customer Support you can expect your prize to arrive within 2-weeks" ( I have premium customer service) I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.Upon review of your account and reports, we have been receiving email inquiries and have responded to youTicket *** ***Your cash out check was processed by our accounting team on Jan4, 2017Please contact our Support, we will be happy to assist you further once we have more informationFor any new issues or questions, please contact us at support.rockyou.comThe Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 10, 2015/11/17) */
Thank you for reaching out to us through Revdex.com and allow us to fully investigate this issue for you
After research, we found that your company has not reached the threshold for us to pay outThe minimum threshold is $and to date you only
have $
If you find this to be an error please do let us know right away
Thank you!
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 12, 2015/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
This is a misleading information we did not get paid from April How can it be 30$ ? our accounts showed over 400$ outstanding
You have also restricted access to our account so that we can
not follow up with out stats
Please review the account and submit the payment due
Thank you
Final Business Response /* (4000, 14, 2015/11/24) */
Hi Mr***,
Thank you for writing in again thru Revdex.com
After researching, we still could not locate your account which we owe $
The only account we were able to find are *** (Cat pub), which to date has only accumulated $
If there is another account name please let us knowWe strive to resolve any outstanding issues as soon as possible
Thank you!
Rockyou support
Final Consumer Response /* (3000, 18, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Here Again the account details:
First Name: ***
Last Name: ***
Company: Top Media Marketers Ltd
Email: ***@gmail.com / ***@gmail.com
https://***/ Show 1073.69$ as revenue from January
Can you please confirm that you have found the account now?
Thanks
***

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience causedUpon review of your account and reports, we have processed your prize claims but have not yet sent
your checkThere is currently a delay with the accounting team but you will receive your checkYour account will update with the date the check is sent once the team has resolved their delayYou will receive your checks.If you need any further help within the game, please write in again and we'll be glad to assist!For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi *** Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience causedWe have your inquiry ticket #***You are set as a priority for paymentWe also escalated your
request to the Accounts team.For any new issues or questions, please contact us at *** The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi ***, Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game The Godfather: Five Families.We apologize for any inconvenience causedUpon review of your account from the email address you contacted us with and reports, we did not find any inquiries or information to address your account to further assist youPlease contact us through our Support site at *** with more information on your account and issueOur team will be able to assist you thenWe would need your player name, server name, and any additional account information requested to resolve this for you.Thank you in advance.Regards,RockYou Revdex.com Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***