Women Place

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game The Godfather: Five Families.We apologize for any inconvenience caused. Upon review of your account and reports, we did not find any inquiries or...

information to address your account to further assist you. Please contact us through our Support site at [redacted] with more information on your account and issue. Our team will be able to assist you then. We would need your player name, server name, and any additional account information requested to resolve this for you.Thank you in advance.Regards,RockYou Revdex.com Support

Hello [redacted],
Thank you for getting back in touch regarding to your concerns with the RockYou controlled game Kingdoms of Camelot. 
The event that you are referring to was an "Elite" event which rewards the "Galahad" boxes on purchase and hence is called the "Elite Galahad".
These purchase events are always announced with the details of what items will be included in the box and you have successfully received the advertised items to your inventory and there is no discrepancy in the same.
 
For any new issues or questions, we did suggest everyone to create a Customer Support ticket through our PurePlay Support Site at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: You keep telling me that I am getting my cheque, and this has been dragging on for so long.  You keep changing the ticket numbers, or the request numbers, I cannot access any tickets at all on your website, so just wondering how much longer you are going to take to send me my money $422.65 USD.  
Sincerely,
[redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience caused. We have your inquiry ticket [redacted] You are set as a priority for payment. We also escalated...

your request to the Accounts team.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Dragons of Atlantis.We apologize for any inconvenience caused. Upon review of your account and reports, we were unable to find any transactions which could be validated to this account you contacted us with.This player's historically had some issues with the Dragons of Atlantis gaming community and his claims are certainly not valid.There has been a minor issue with the payouts in the game for the last 15 to 20 days and the game team is working to fix this issue.
 
Buy agreeing to the payment terms, items used in game cannot be refunded. For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Thank you in advance.Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 5, 2015/10/20) */
Hello [redacted],
Thank you for taking the time to write in to the Revdex.com about your concerns with a Dragons of Atlantis Event.
Recently we had an Event that was intended to pay out the 20 Shaman's Chances that were in the Chest...

for second place. The message that originally listed, and later corrected, was for 20 Shaman's Blessings which would have been more than ten times the prize payout for the First Place winner. Luckily, we were able to catch this mistake and we paid out the correct Shaman's Chances that were intended.
The price for 20 Shaman's Blessings would exceed $5,000 at this time, so is not a viable option and would effectively destroy the in game economy of Dragons of Atlantis. Due to this, the balance that is maintained by not paying these items out is far preferable to all players involved in your Worlds.
Thank you for your understanding in this matter and your continued dedication to our games.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont agree with them it is lies.... wording was never changed even after challenge was over, I sure anyone who didnt put in the work would love to see others not get what is promised and the price for said item is not 5k.....is lies not against there pledge they made to you as a company,.... whatever happens now I dont care they continue to lie to us and push the game only to those who pay to play I quit
Final Business Response /* (4000, 9, 2015/11/11) */
Hello again [redacted],
Thank you for your response in regards to the Power Challenge issue in question.
We certainly apologize for any frustration or confusion this Power Challenge may have caused and we regret that you feel this way about the issues that you are facing. We have let the Dragons of Atlantis Game Team know about your concerns and they are diligently working to make sure that this exact issue does not occur again.
If you find that you have any future concerns or questions, please do not hesitate to write in with a new ticket to our excellent Support queue so that we can assist you to the best of our abilities in a timely manner.
Regards,
RockYou Support

Initial Business Response /* (1000, 7, 2015/08/11) */
Hello [redacted],
Thank you for taking the time to write in about your Troop issue in Kingdoms of Camelot.
We have looked through our records and are showing only one ticket written in about your issue. We are not showing the loss of Troops...

from your account as anything other than normal battle mechanics.
Please keep in mind that there are policies in place to help maintain balance in the game and fairness for players. Because of this, the agents that handled the ticket in question were following the proper procedure when restoring the maximum amount of Troops to your account.
With that in mind, we have made a one time courtesy exception and restored the maximum amount of requested Troops to your account.
Regards,
RockYou Support

Hi [redacted], Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience caused. Upon review of your account and reports, we do see a ticket communication with our...

Customer representative regarding your request.Ticket #[redacted]Our team investigates the players account and take actions according to their findings. And the ban of your account is due to excessive cloning and violating the RockYou Terms of Service. So there is nothing we can do at the moment. For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]I am rejecting this response because: Apparently you are misunderstanding. I know how to claim prizes, but unfortunately the link will not let me claim prize until I have sent paperwork into your company. I HAVE ALREADY PROVIDED THIS INFORMATION TO YOUR COMPANY. As it was explained to me by an employee, this is common practice to delay prize payments, hoping to frustrate customers so they don't claim or to at least hold money longer. I have fulfilled all that is required by your rules in order to claim prizes, and I just want funds released without having to go with the mail process since I have already met the requirement of winners claiming more than $600 in a year. This is turning into a scam.Sincerely,[redacted]

Hi [redacted], Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.We apologize for any inconvenience caused. Upon review of your account and reports, we do see a ticket communication with our Customer representative regarding your request.Ticket #[redacted]After the roll-back, all the players had their items back in their inventory intact and no items were lost.For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]I am rejecting this response because:"Upon review of your account and reports, we have received your email inquiry and have responded to you regarding this issue on May 19."
The multiple email "responses" from "[redacted]" (my only contact) have apologized and promised "prompt attention", but nothing has been done. The check for $100 won on March 18 was reported missing on March 28th, SIXTY-FIVE days ago. A stop-payment and re-issue should not have taken your office more than THREE days. The obviously defective check for $50 won on April 16th was received and returned more than THIRTY-NINE days ago. It should not have taken your office more than THREE days to issue a replacement check.I do NOT care when you "escalated" these claims. They should have been paid immediately.
"We will update your records once we have received your documents. Once received, we will process it and approve the prizes."According to your support staff ([redacted]), ALL of the requested records for the other three prizes were received TWENTY DAYS AGO, but they have not been cleared for payment in your system. I quizzed [redacted] multiple times and he assured me that those prizes would be "automatically approved" ASAP.I do NOT care about "ASAP", but if your support staff is misrepresenting the status to me, or not forwarding my documents, that is YOUR problem, not mine. I'm attaching (again) all of my communications with "[redacted]", assuring me there is no problem and payments would be issued promptly.I did receive a $25 check last week, leaving a balance due of $375.00. The delays are NO fault of mine and should be resolved IMMEDIATELY with your staff.
[redacted]

Final Consumer Response /* (2000, 9, 2015/11/09) */
A Rockyou representative finally reached out to me on October 29th. I received payment for the revenue that was owed to me on November 5th. Rockyou apologized for not responding to my repeated attempts to contact them, although no explanation...

was provided as to the payment delay.
I consider the issue now settled.

Complaint: [redacted]I am rejecting this response because:
  [redacted] has been reported by many people other than me.   She repeatedly violates your rules of conduct, and boasts that you will do nothing.   She has called me "[redacted]", "[redacted]"  ( means [redacted]" and saif "[redacted] over and over.    She bullies many players, insults people every day and you do nothing.
Your rules of conduct do not say "ignore", they say abuse will not be tolerated. 
 Furthermore, I cannot "ignore" a player who sits at a table and immediately starts insulting people before the ignore button can even be set..Sincerely,[redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience caused. Upon review of your account and reports, your past payments have been processed.We do see an open communication ticket [redacted] with our representative [redacted] who has been in contact with you to resolve your reported issues. Your payment will be sent out in 1-2 weeks.Please write in again with more details and receipts of your request. The date, time, item, reason and so the team can review your purchases and we'll be glad to assist!For any new issues or questions, please contact us at support.rockyou.com. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hello [redacted],Thank you for taking the time to write in about your concerns with the RockYou controlled game Kingdoms of Camelot. We can certainly understand how frustrating your concerns can be regarding your account and your Server list.After reviewing your account and the spend totals, we are...

showing that the account you have provided was not the account with Cities on 448 and 415, but rather has only 460 on it. Additionally, we are not showing that the account has been merged in any manner whatsoever.This suggests to us that you have more than one account where you have spent money and have accounts associated with. If you have a chance to write back in to our Support staff with other possible email addresses that may have been associated with your accounts, we will be more than happy to investigate further.Thank you for your continued support of our games.Regards,RockYou Revdex.com

Initial Business Response /* (1000, 11, 2016/02/09) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com in regards to the RockYou controlled game PurePlay.
We understand that you were facing issues with your account in game. After reviewing the incident...

with our Game Team, it appears that all players that were affected by the issue in question have been addressed and received equal compensation. We have gifted you with 900,000 Chips to make up for your loss.
Please do not hesitate to write in with your concerns so that our Support team can handle them accordingly.
Regards,
RockYou Revdex.com
Initial Consumer Rebuttal /* (2000, 13, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We have received your request to escalate to the accounts team to distribute your check payment. We see a note on your account that your check is...

a priority. It will be sent soon.Your last check was processed on 3/2/2018.We have been in touch with you with updates through your Zendesk Support ticket [redacted]. Thank you for your patience.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] They want to wait till May to send me my check...I have been waiting over 2 years for this. Why should I have to wait any longer?