Women Place

Initial Business Response /* (1000, 6, 2015/11/24) */
Hi Ms. [redacted],
Thank you for writing in through Revdex.com and allow us to investigate your issue.
After research, we could not find your name in our customer support database.
Can you tell me how your paypal account was charged and...

which game was this thru? That way we can locate the transaction and provide refund.
Thank you!
Rockyou support
Initial Consumer Rebuttal /* (3000, 8, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The money was sent through the send friends or family link on the paypal website using my mobile phone. The transaction does not invlove a game. The details of the transaction are
Cathey [redacted]
Money sent $100.00
Paid with
MCARD x-0982
Transaction ID
2NVXXXXX EEXXXXXXC
sent to
RockYou, Inc.
XXX XXX-XXXX
Sent to RockYou, Inc. $100.00
my paypal email is [redacted]@gmail.com

Complaint: [redacted]I am rejecting this response because: I will meet you guys 1/2 way. Id like at least 2 22s and my boss battle tokens moved. to [redacted]Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/27) */
Hello [redacted],
Thank you for taking the time to write into the Revdex.com with your concerns about your Tournament prizes.
We have reviewed the Tournament brackets and results for the Event in question. The investigation...

resulted in us checking all players for the prizes they received and we are showing that all players have received the correct prizes for the Event.
Please note that the items we pay out will automatically be placed in your account and not be a unique Chest for each Event. Additionally, the results from Events can change all the way up to the last second of the Events, so a place change can occur until such time that the Event is over.
Since this is the case, we are showing that you have received the correct prizes and no further items will be paid out from the Event in question.
Regards,
RockYou Support
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THE ITEMS YOU GAVE ME FOR THE 1st PLACE IS WRONG, YOU GAVE THE 2nd and 3rd PLACE PLAYERS THE RIGHT PRIZE BUT I GET SOMETHING TOTALLY DIFERENT FROM WHAT IT WAS ADVERTISED. IF YOU WANT PROOF I CAN SHOW YOU EMAILS FROM THE OTHER PLAYERS TELLING ME ABOUT THE PRIZES THEY GOT.
Additionally, the results from Events can change all the way up to the last second of the Events, so a place change can occur until such time that the Event is over.
ROCKYOU YOU ARE WRONG AGAIN, I PLACED FIRST IN THE TOURNAMENT AND IF YOU AND THE Revdex.com NEEDS PROOF I HAVE PICTURES OF THE 1,2,3 PLACE AFTER THE TOURNAMENT ENDED; HERE'S WHAT WAS ADVERTISED AT THE START OF THE TOURNEY:
Tournament of Glory
1st Place wins: 50x Kelby Boxes & 2x Master's Token +23 & 200,000 Duelist Troops
2nd Place wins: 40x Kelby Boxes & 1x Master's Token +23 & 100,000 Duelist Troops.
ROCKYOU DISPLAYED THAT MESSAGE AT THE START OF THE TOURNAMENT, PLAYERS SPEND REAL MONEY TRYING TO PLACED ON TOP 5 AND NOW YOU TELLING ME THAT YOU CAN CHANGE THE PRIZES WITHOUT NOTICE, YOU SENT ME THE WRONG PRIZES.
HERE'S THE PRIZE THE COMPANY SENT ME:
Date: Aug 24, 04:36 PM
To: Me
From: Kingdoms Of Camelot
Delete
ReplyDelete Block this user
Subject: You have been Given Items for ToG 8/21
Check your inventory! You have been given 3x MT+21, 5,000 Duelists, from Kingdoms of Camelot.
YOU CAN SEE IN THAT EMAIL THAT THE PRIZE IS WRONG, AND IF I CAN SOME HOW SHOW THE Revdex.com A PICTURE WITH THE TOURNAMENT STANDINGS I WILL.
ALL I WANT IS THE RIGHT PRIZE: 1st Place wins: 50x Kelby Boxes & 2x Master's Token +23 & 200,000 Duelist Troops
IM NOT ASKING FOR MONEY BACK AND I DONT WANT TO KEEP FIGHTING.
Final Business Response /* (4000, 9, 2015/09/14) */
Hello again [redacted],
Thank you for taking the time to write back in with your Tournament of Glory concerns.
After reviewing the Leaderboards for your concern, we are showing that you scored the following:
Rank
**
Player Name
[redacted]
Domain
[redacted]
Glory Gained
2,739,200
With a score of 2,739,200 you finished the Event in **th Place as opposed to 1st place who had a total score of 30,110,278. The prizes are as follows: 31st - 50th: 2x Master's Token +22 & 10,000 Duelist Troops. With this in mind, you received the correct prizes for the Event in question and will not be awarded further prizes.
Thanks again for your time and patience in this matter.
Regards,
RockYou Support
Final Consumer Response /* (4200, 11, 2015/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It wasn't a world cross glory tournament, I am done with you guys, all you do is advertise a good prize so players can spend money and give them the wrong items of lesser value, you should face an action law suit for false advertising.

Complaint: [redacted]I am rejecting this response because: I have contacted their support numerous times before contacting the Revdex.com and many times since. They have refused to show me how my troop count went up by one million plus the 6% training bonus I have, how my appointments needed to train those troops went down by a million, yet I didn't train enough according to them. They also refuse to explain how the number they claim I trained without the training bonus is not even divisible by whole numbers. They claim I trained 942,488 but as can be seen in the pics, I could train 13,411 at a time. If you divide those you get [redacted] which is an impossible amount of times to have trained troops since we cannot train in fractions or percents only whole numbers. Also by the pics you can tell my bulding timer did not change therefore that number of 13,411 per training time did not. All of my math adds up correctly none of theirs does. They have a problem with their calculations clearly. Once again, I had to train one million maneaters, not including a 6% training bonus. I trained 1,080,366 in total which exceeds. That would make one million plus up to an 8% bonus, more than enough. My appointments went down by a million as well, those are not used with the training bonus only actual troops trained. and their claimed number is impossible to have made mathematically. If they wish to actually investigate for a change, my player name is Helter Skelter on Fabrizio server. One of their forum mods has since told me if I file chargebacks with my credit card company over items I paid for that were used and lost over this that rock you will permanently ban my account. How is that legalSincerely,[redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience caused. We just received notice from accounting that they have processed your Paypal payment today. Please...

write in again with more details and receipts of your request. The date, time, item, reason and so the team can review your purchases and we'll be glad to assist!For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
unhappy die to the fact you always do this to this player and you let him keep the items so he is at an unfair advantage to everyone else
I dont spend on this game so I rely on free games and when you start giving players items u miss out everyone else now im so far behind I am going to have to quit I asked ry to give me steel hoof rings and mordred rings at 28 for compensation as I cannot fight anymore and john from ry wont do anything about it so all I have asked for is those tings at 28 not a whole set I think that is fair compensation

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We reviewed your account in our last communications with you and it appears there were some issues with your Paypal account. We were unable to process your payment.We also contacted you on Feb. 14, 2018 and still waiting for a response to confirm your address for a check to be sent to you instead.For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted], Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game PurePlay.We apologize for any inconvenience caused. Upon review of your account and reports, we have received your email inquiries and reviewed your communications with [redacted]. Your report has already been escalated to the team.Our accounts team is working on mailing you the defective check.Our records show that it was escalated in May for $100 and $50, and in April for $50.We appreciate your patience. Please respond back to the email inquiry you mentioned in communications with [redacted] if you are still having issues. For any new issues or questions, please contact us at [redacted]. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]I am rejecting this response because:
   This is an ongoing and unprofessional avoidance tactic used by this company...
   First, you just contradicted yourselves with the comment "spam multiple tickets regarding the same issue" - Again, I only "responded" to the same ticket (#786170) multiple times and did NOT open "multiple tickets" to same issue which is "completely" within the TOS!
   Second, an item CANNOT and WILL NOT ever be in ones inventory if the said item is purchased with a PRESENT & ONGOING timer is in play...PERIOD, End of discussion on that point that your support refuses acknowledge! The said timer was purchased accidentally because the game keeps freezing, causing the scrolling of inventory to stop and stutter causing myself to tap on the purchase of an 8 hr speedup with NO confirmation EVER offered as a backup so a person does NOT purchase an item they NEVER intended too- Items are only purchased and applied at that very moment by the game system. This is an ISSUE with MANY others in their own forums, other discussion boards and in game chat!
   Again, I have asked numerous times for a support personnel to actually walk completely through the same exact issue and acknowledge the outcome/issue firsthand instead of avoiding it, offering generic responses and/or only placing false blame on their players! Why is this???
   Third, what is this "check" that you refer to??? No one ever said ANYTHING about any check or checks being cashed! I only ask for what is fair and that I earned -  the 600 gold that the game mechanics/issue stole from me! Nothing more, nothing less!
   Keep playing the "avoidance" game if you like or do whats professional and actually acknowledge this issue first hand, apply the 600 gold back to my account and implement an in-game purchase confirmation!

Complaint: [redacted]
I am rejecting this response because: They are saying they mailed a cheque, but they have never responded saying how much the cheque was for.  I would like to keep this file open, until I do in fact receive a cheque  in the amount of $422.65 USD.  So far, this whole claim has been a bit sketchy, with minimal information, so I definitely have a lack of confidence with regards to what they say they did, vs what they actually did. 
Sincerely,
[redacted]J

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.Upon review of your account and reports, we have been receiving email inquiries and have responded to you. Ticket #[redacted]We have escalated...

your report again and the representative has responded to you.  Your cash out check will be sent at the earliest possible!Please contact our Support, we will be happy to assist you further once we have more information. For any new issues or questions, please contact us at support.rockyou.com. The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted], Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game The Godfather: Five Families.We apologize for any inconvenience caused. Upon review of your account and reports, we have had communications with you on...

11/28 to resolve this issue you reported. Ticket #[redacted]For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted], Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game The Godfather: Five Families.We apologize for any inconvenience caused. Upon review of your account and reports, we did not find any inquiries or...

information to address your account to further assist you. Please contact us through our Support site at [redacted] with more information on your account and issue. Our team will be able to assist you then. We would need your player name, server name, date of the purchase, and any additional account information requested to resolve this for you.Thank you in advance.Regards,RockYou Revdex.com Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12626444, and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
I WOULD LIKE TO KNOW THE DATE OF THIS CHECK WHEN IT IS MAILED AND WHAT IT SAYS ON Y THE ENVELOPE AS FAR AS THE ADDRESS ITS COMING FROM
SO I KNOW WHEN TO EXPECT IT

Complaint: [redacted]I am rejecting this response because:they have not stated they will fix the problem only that they will do the same thing they have for three weeks which is stall in hopes I will settle for only part of what was lost which they have done in other cercomstances I want what I won ALL OF WHAT I WON plus compensation for waiting for them to address this issue.Sincerely,[redacted]

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game Bingo.We apologize for any inconvenience caused. We have responded to your inquiry ticket #862504. We also escalated your request to the Accounts team....

Your reports has been set as priority.For any new issues or questions, please contact us at [redacted] The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Hi [redacted] Thank you for taking the time to write back in to the Revdex.com in regards to your concerns with the RockYou controlled game The Godfather: Five Families.We apologize for any inconvenience caused. We have your inquiry ticket [redacted] We have investigated and researched the...

Mystery Boxes for drop rate accuracy and have found that it is correctly paying out the intended items at the correct rates and while we are not showing any anomalies with the drop rates we will look into this further and see what can be done. I have provided your feedback to the Team that reviews the Drops rates for the Mystery Boxes.We will escalate your ticket again for review. Please review again the RockYou's Terms of Service regarding your game account: [redacted]For any new issues or questions, please contact us at[redacted] * The Support team will escalate any issues to the team to review and resolve as quickly as possible.Regards,RockYou Revdex.com Support

Complaint: [redacted]
I am rejecting this response because: For starters, the game is Bingo By Ryzing, not War of Nations.  I have made several attempts to get this amount that was declined on Sept 21, and pls see a s many screenshots attached, as they allow me to send, but I have alot more.  I am also asking to be zeroed out on this game, as I will be leaving it, and I have the screenshots requesting a zero out.  The second amount you are talking about was the zero out amount, but it is now almost 300.00.  
Sincerely,
[redacted]

Hello [redacted], Thank you for taking the time to write in to the [redacted] in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.Upon review of your account, it appears the boss battle tokens you are requesting to be moved are free which have been added to your other accounts. As for the Forgemaster tokens from the Avalon event, it appears you did not win them. There were no anomalies and you have already been granted a courtesy Forgemaster Token +22. We have responded to and closed your current open ticket: [redacted]We also granted you the following as a courtesy: - Boss Battle Tokens x25- Forgemaster Token +21 x2- Forgemaster Token +20 x3If you have any questions, please don't hesitate to contact Customer Support here: [redacted]Regards,RockYou [redacted] Support