Women Place

Hi [redacted], 
Thank you for taking the time to write in to the Revdex.com in regards to your concerns with the RockYou controlled game Kingdoms of Camelot.
 
We were unable to find any incoming emails regarding your reports for Kingdoms of Camelot nor your account information. Please contact RockYou's Support for assistance with the email address associated with your account for a response to assist you with your requests. 
 
[redacted]
 
If you are referring to Kingdoms of Camelot: Battle of the North, please contact Gaea games Community Support Here: [redacted]
 
Regards,RockYou Revdex.com Support

Initial Business Response /* (1000, 6, 2015/11/12) */
Hi [redacted],
Thank you for writing in and allow us to fully investigate this issue for you.
After research, we found that the prize claim received on 10/29/15 was denied due to missing signed forms.
One of our CS associates will reach...

out to you and help you complete all of the necessary documents in order to fulfill your prize claim.
Thank you again for being a loyal customer and your continued dedication to our games.
Regards,
Rockyou support
Initial Consumer Rebuttal /* (3000, 8, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they,re trustworthyness isn,t something I hold,for this company,they,re response said their cs.would contact me,the message was sent on the 12th..this is the 16th..still no contact..they said some of my claims .didn,t have my signature..I sent 8 claims.they have my signature,on some..they could make a copy of my signature..when a company,makes it hard for their custumer to e mail them,and their messages.can only be found in the trash folders..says something about them not being an up front company.until.I have a check in my hand,that I won,fair and square).will I say this is resolved..thank you Revdex.com.for giving your comsumers a voice..I was lost on what to do to get this company to reply to me..tell pureplay they write me a check for 155 dollars,send it and when I have the check in my hand I will call Revdex.com and tell them it,s been resolved..they have to build the trust,with action,s not just words..
Final Business Response /* (4000, 10, 2015/11/18) */
Hi Mr. [redacted],
Thank you for writing in again.
Due to the strict rules and regulations around prize claim, we have to follow the rules very carefully. We apologize for the inconvenience this has caused.
We conducted another internal audit of your account and a few letters arrived late. We now have all of the information we need to process your claim.
We will process the following winnings:
$10, $10, $25, $20, $15, $25, $25, $25
We will get the prize winnings to you as soon as we can.
Thank you again for being a loyal player and for your continued support.
Regards,
Rockyou support
Final Consumer Response /* (3000, 14, 2015/12/01) */
it,s now nov,27th and still no check.it,s been 15 days since they changed my account to PROCESSED..it takes them over 15 days to send the check?

Complaint: [redacted]I am rejecting this response because:
I have had issues with MISSING, I repeat MISSING payouts from the beginning of Celestial Wars Realm[redacted] and[redacted] and [redacted] for MONTHS, not 15-20 days! MONTHS! 
Something cannot be broken for 15-20 days when people including myself are missing Arsenal Edge Payouts and Home/Silo/Outpost Build a thon payouts from February and before!
Thats nearly 6 months! Its not really "15-20 days" 
Please stop lying its malpractice, regardless of my previous issues!
I'd also like to know how you know what my account is? when my email is currently nothing to do with the current email!
I'd also like to add that a "representative" gave my information out over the internet to a "random" person, That I believe is classed as a breach of Data Protection?(see attached attachment)
Sincerely,[redacted]