Hi Ms [redacted] , I have received confirmation that your project has been fully completed [redacted] sent you a detailed e-mail and advised she did not receive a response backI bet you are very glad to finally hear this good newsI will contact you next week to discuss our next stepsThank you for your patienceBest, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as they keep the line of comunication open by returning e-mails, and doing what was discused on on the phone call Novemer 14, If Global does not follow through on what was discused during our phone call and does not keep the line of comunication open by e-mail or phone callsThen I will be filing another Revdex.com Complaint Regards, [redacted]
I apologize for the delay, It appears there has been a discrepency with your accountMy accounting department is working out the details to ensure we get you taken care of as you deserveI appreciate your patience in regards and hope to have an update to you ASAP as far as our plan of movement
Good afternoon, I have sent a notification to my Director of Project Management, and District Operations Manager of your region advising of your concernsI have requested that one of them please contact you by end of day on Monday, March 21st to schedule a service call so we can idenitfy the issue and get this taken care of for youYou can reach [redacted] should you not hear back by end of day MondayWe will do our best to get you taken care of!Thank you - [redacted]
Please enter your reason(s) for rejecting the business response belowI did finally speak with Mr [redacted] who told me that he would have someone to contact me and resolve the problem but as of yet I have not heard from anyone and have tried with no response to contact someone again [redacted]
“Mr***,We are pleased that ultimately we were able to settle this privatelyWe appreciate your cooperation and the time you’ve taken out to work with us on this matterAs discussed will we continue moving forwardPlease let me know should you have any questions or concerns, you have my numberBest Regards, [redacted] Thank you!! [redacted] Customer Relations DirectorDirect Line- [redacted] ***Cell- [redacted] Fax- [redacted]
***, I apologize for any frustrations thus far and want to resolve this matter as quickly as possibleI looked into your case before responding to your complaint to ensure I had all the factsWhat I discovered is that the Savings Analysis performed earlier this year is missing crucial data ruling out the reimbursement amount that was offered beforeI only want to make sure that we right this wrong in the fairest way possible but will need all the data to do soThe bills that I am missing are June 2015, January 2016, and February With this information I will be able to complete an analysis and send a copy to you as well so you can how I calculated everythingPlease send these bills to [redacted] I will confirm receipt as soon as I receive themI’m hoping we can close this soon and finally bring some type of resolution to you [redacted] *
I reject the message that the company summitted to You, they always promise to get back to us with a solution and never do, Please let us know what can we do to make sure No One else get taken or make a investment with this company
Complaint: [redacted] I am rejecting this response because: [redacted] and [redacted] contacted me back in November about my complaintThey said they would not only take care of the warranty issue but also my Solar Pannel issue I then said my Revdex.com Complaint was resolved I have YET to see any resolution to my complaint and they are back to not returning any emails or phone calls Please reopen my complaint has it has not been resolvedThank you, [redacted] Regards, [redacted]
***, I wanted to reach out to you because I came across your complaint and wanted to let you know I will be launching an investigation to determine what action, if any, should be takenI need clarification on some things because your panels were installed in 06/as you stated and we did not have the software that we do now therefore I do not have a digital account for youBecause of this I have no way to see any logged communicationMy question, is that if your panels were installed in 06/and you sent your bills in as you stated but never received your check was there any communication in this year gap between the year after install and the date that you originally filed this complaint? Secondly, who confirmed receipt of your bills? How were they sent in? Any documentation you can provide in regards to your contract, any communication between yourself and Global, anything related to your complaint would be very helpfulYou stated that you sent your bills in, it was a stipulation in your contract (standard in every contract) that each bill be sent by certified mail each month for the following months to qualify for the savings assuranceThis is a stipulation so that in a scenario like this where a complaint is filed years after that panels were installed, you have proof to say you sent in your bills and held up your end of the bargainAlso, any documentation you have where you were told you would be compensated for the supposed damage caused to your door would be extremely helpful as wellLike I mentioned earlier, I’m going to begin investigating these matters and take any action deemed necessaryYou can send everything you have to [redacted] I will confirm receipt and we will go from thereI apologize for the delay in response but can assure you that this will take top priorityThank you for your help, time, and patience it is truly appreciated [redacted] **
There was an offer to work with me, however, I called Ms [redacted] everyday this week She did call Tuesday late afternoon at which point I told her my cell battery was about to die She offered to call me Wednesday at pm I waited for her call for 1/hour She called at 1:34, but I was in the restroom at the time I called back within minutes and received VM, and I haven't heard from her since I have made efforts everyday this week to make contact with no success There is no response to reject, as there was no response This company does not seem to be very focused on resolving long standing issues.Here is my call log for this week.After learning of MR [redacted] no longer being with GEE (discovered when I reopened the Revdex.com case and was [redacted] requested I call her to resolve)Called Monday 2/At 8:am, received VMCalled Monday 2/at 1:pm, received VMCalled Tuesday 2/at 9:am,received VM left in VM that if I didn't hear back from her, I would have to note that in Revdex.com complaint and mark rejectedreceived call 2/at 4:pm I apologized that my battery might die and Taylre suggested she call me at pm on Wednesday 2/10received call 2/at 1:pm After waiting minute for the pm call, I ran to the bathroom, as which point the call came in I let go to VM rather than take call in BathroomCalled back 2/at 1:pm, received VMCalled Thursday 2/at 9:07, received mailbox full and couldn't leave a messageCalled Thursday 2/at 9:am, called office number since cell phone vm was full Left VM, no callback receivedCalled Friday 2/at 9:am, received VM Regards,
Ms [redacted] , We will complete a full savings analysis for you upon the full months as our internal process/procedures entailI am well aware of the difficulties and issues you have faced thus far, however GEE has made necessary repairs in order to get your solar system working and have also completed installing all products and servicesWe had an agreement with you that we would REFUND your bank loan until your system passed inspection, which it hasI am unsure as to why you feel you should be entitled to the products/service on your home at no charge as that is not what we agreed uponWe ask to review months worth of data so we can sufficiently analyze/compare data on a month to month basis compared to the previous yearNot April compared to March, etcOur in house counsel, Mr [redacted] will be calling you Monday next week to discuss further with youThank you
at the very least, get my reimbursement or extra panels I hate that I'm paying $a month to this company For the amount of time and frustration I've put into this mess, I would love for them to cover half of what I owe
We understand your point of view completely You can follow up with [redacted] anytime that you would like an update, we have your check scheduled to be issued on 11/13/ Thank you very much
I need my case reopened as nothing had happened I didn't know I needed to respond to a message that had no information in itThe case was automatically closedWe are far from resolution as far as I'm concernedPlease reopen
We have analyzed your total savings reimbursement amount owed to you at this timeWhen we previously spoke, you advised you agree with the savings reimbursement offered for the electric portionSince then, [redacted] has analyzed the usage for your gas as wellWe presented your offer for reimbursement to our executive board who approved the total reimbursement in the amount of $2,I have let Anthony know this as well and he will be in contact with you tomorrow to discuss further so we can get this cleared up as quickly as possiblePlease let me know if you have any questions
[redacted] My name is [redacted] and I oversee Customer Relations for Global Efficient EnergyI came across your case today and immediately started researching to see what I can doWhat I discovered is that even after we installed more panels to attempt to resolve your concerns you were not satisfied with the savingsI can understand where you’re coming from 100%However, I also discovered that you refused to pay for any of this and stopped making paymentsWe realized this and attempted to collect our products as we are not receiving payment for themWhen we came you refused to let us recover our productsWe have tried on several occasions to resolve these concerns but ultimately it seems like that’s something we aren’t able to accomplishAt this point we just want our products back, they are sitting on your house, connected, basically for free because you will not pay for themI do not feel like this is an unfair request, we have not asked for anything unfair from youAt this point this is our last effort to resolve this with you through Customer RelationsPlease let me know when we can come recover our products so we can both move forwardI appreciate the effort you put in to addressing your concerns, and apologize that even after adding more panels in effort to appease you, you still weren’t satisfiedI hope this message finds you well, have a great day Best Regards, [redacted]
We completely understand your concerns and apologize if you feel the service or purchase has been sub par We will be in contact with you very soon to discuss your concerns and find a amicable resolution Thank you again
in regards to the various items determining the amount I'm eligible to received statement, there are no variables what so ever that determine the amount, it is % of the total amountyou don't need to be a tax expert to know the amount of the rebateMy total was and 30% is not 8100, it is short changing me a total of 1500, so the maximum amount quoted should have been not at the time I did not know the percentage of the government credit, which have not changed at all, but he didI trusted what he said based on his experience and credibility of your business, I had to reason to not believe him, but he did use a deceptive and misleading sales tactic to make the sale and to make the numbers look good where I would accept the sales price, He even explained how the final number would beat quotes given based on other 4, and K watt systems by other companies(fiancé amount) - 8100-= which was the final and total amount to finance(written in his own hand writing)like I said before, I am not asking for anything more than what was talked and agreed please send me the rebate for the and the totaling and also cut the trees shading the solar panels ( like I said, I received quotes for to to cut the trees) if you want to include in the check I will call the tree company and take of it myself)
Hi Ms [redacted] , I have received confirmation that your project has been fully completed [redacted] sent you a detailed e-mail and advised she did not receive a response backI bet you are very glad to finally hear this good newsI will contact you next week to discuss our next stepsThank you for your patienceBest, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as they keep the line of comunication open by returning e-mails, and doing what was discused on on the phone call Novemer 14, If Global does not follow through on what was discused during our phone call and does not keep the line of comunication open by e-mail or phone callsThen I will be filing another Revdex.com Complaint Regards, [redacted]
I apologize for the delay, It appears there has been a discrepency with your accountMy accounting department is working out the details to ensure we get you taken care of as you deserveI appreciate your patience in regards and hope to have an update to you ASAP as far as our plan of movement
We have not resolved this matter and I have yet to receive an update on resolution process for the past two weeks
Good afternoon, I have sent a notification to my Director of Project Management, and District Operations Manager of your region advising of your concernsI have requested that one of them please contact you by end of day on Monday, March 21st to schedule a service call so we can idenitfy the issue and get this taken care of for youYou can reach [redacted] should you not hear back by end of day MondayWe will do our best to get you taken care of!Thank you - [redacted]
Please enter your reason(s) for rejecting the business response belowI did finally speak with Mr [redacted] who told me that he would have someone to contact me and resolve the problem but as of yet I have not heard from anyone and have tried with no response to contact someone again [redacted]
“Mr***,We are pleased that ultimately we were able to settle this privatelyWe appreciate your cooperation and the time you’ve taken out to work with us on this matterAs discussed will we continue moving forwardPlease let me know should you have any questions or concerns, you have my numberBest Regards, [redacted] Thank you!! [redacted] Customer Relations DirectorDirect Line- [redacted] ***Cell- [redacted] Fax- [redacted]
***, I apologize for any frustrations thus far and want to resolve this matter as quickly as possibleI looked into your case before responding to your complaint to ensure I had all the factsWhat I discovered is that the Savings Analysis performed earlier this year is missing crucial data ruling out the reimbursement amount that was offered beforeI only want to make sure that we right this wrong in the fairest way possible but will need all the data to do soThe bills that I am missing are June 2015, January 2016, and February With this information I will be able to complete an analysis and send a copy to you as well so you can how I calculated everythingPlease send these bills to [redacted] I will confirm receipt as soon as I receive themI’m hoping we can close this soon and finally bring some type of resolution to you [redacted] *
I reject the message that the company summitted to You, they always promise to get back to us with a solution and never do, Please let us know what can we do to make sure No One else get taken or make a investment with this company
Complaint: [redacted] I am rejecting this response because: [redacted] and [redacted] contacted me back in November about my complaintThey said they would not only take care of the warranty issue but also my Solar Pannel issue I then said my Revdex.com Complaint was resolved I have YET to see any resolution to my complaint and they are back to not returning any emails or phone calls Please reopen my complaint has it has not been resolvedThank you, [redacted] Regards, [redacted]
***, I wanted to reach out to you because I came across your complaint and wanted to let you know I will be launching an investigation to determine what action, if any, should be takenI need clarification on some things because your panels were installed in 06/as you stated and we did not have the software that we do now therefore I do not have a digital account for youBecause of this I have no way to see any logged communicationMy question, is that if your panels were installed in 06/and you sent your bills in as you stated but never received your check was there any communication in this year gap between the year after install and the date that you originally filed this complaint? Secondly, who confirmed receipt of your bills? How were they sent in? Any documentation you can provide in regards to your contract, any communication between yourself and Global, anything related to your complaint would be very helpfulYou stated that you sent your bills in, it was a stipulation in your contract (standard in every contract) that each bill be sent by certified mail each month for the following months to qualify for the savings assuranceThis is a stipulation so that in a scenario like this where a complaint is filed years after that panels were installed, you have proof to say you sent in your bills and held up your end of the bargainAlso, any documentation you have where you were told you would be compensated for the supposed damage caused to your door would be extremely helpful as wellLike I mentioned earlier, I’m going to begin investigating these matters and take any action deemed necessaryYou can send everything you have to [redacted] I will confirm receipt and we will go from thereI apologize for the delay in response but can assure you that this will take top priorityThank you for your help, time, and patience it is truly appreciated [redacted] **
There was an offer to work with me, however, I called Ms [redacted] everyday this week She did call Tuesday late afternoon at which point I told her my cell battery was about to die She offered to call me Wednesday at pm I waited for her call for 1/hour She called at 1:34, but I was in the restroom at the time I called back within minutes and received VM, and I haven't heard from her since I have made efforts everyday this week to make contact with no success There is no response to reject, as there was no response This company does not seem to be very focused on resolving long standing issues.Here is my call log for this week.After learning of MR [redacted] no longer being with GEE (discovered when I reopened the Revdex.com case and was [redacted] requested I call her to resolve)Called Monday 2/At 8:am, received VMCalled Monday 2/at 1:pm, received VMCalled Tuesday 2/at 9:am,received VM left in VM that if I didn't hear back from her, I would have to note that in Revdex.com complaint and mark rejectedreceived call 2/at 4:pm I apologized that my battery might die and Taylre suggested she call me at pm on Wednesday 2/10received call 2/at 1:pm After waiting minute for the pm call, I ran to the bathroom, as which point the call came in I let go to VM rather than take call in BathroomCalled back 2/at 1:pm, received VMCalled Thursday 2/at 9:07, received mailbox full and couldn't leave a messageCalled Thursday 2/at 9:am, called office number since cell phone vm was full Left VM, no callback receivedCalled Friday 2/at 9:am, received VM Regards,
Ms [redacted] , We will complete a full savings analysis for you upon the full months as our internal process/procedures entailI am well aware of the difficulties and issues you have faced thus far, however GEE has made necessary repairs in order to get your solar system working and have also completed installing all products and servicesWe had an agreement with you that we would REFUND your bank loan until your system passed inspection, which it hasI am unsure as to why you feel you should be entitled to the products/service on your home at no charge as that is not what we agreed uponWe ask to review months worth of data so we can sufficiently analyze/compare data on a month to month basis compared to the previous yearNot April compared to March, etcOur in house counsel, Mr [redacted] will be calling you Monday next week to discuss further with youThank you
at the very least, get my reimbursement or extra panels I hate that I'm paying $a month to this company For the amount of time and frustration I've put into this mess, I would love for them to cover half of what I owe
We understand your point of view completely You can follow up with [redacted] anytime that you would like an update, we have your check scheduled to be issued on 11/13/ Thank you very much
I need my case reopened as nothing had happened I didn't know I needed to respond to a message that had no information in itThe case was automatically closedWe are far from resolution as far as I'm concernedPlease reopen
We have analyzed your total savings reimbursement amount owed to you at this timeWhen we previously spoke, you advised you agree with the savings reimbursement offered for the electric portionSince then, [redacted] has analyzed the usage for your gas as wellWe presented your offer for reimbursement to our executive board who approved the total reimbursement in the amount of $2,I have let Anthony know this as well and he will be in contact with you tomorrow to discuss further so we can get this cleared up as quickly as possiblePlease let me know if you have any questions
[redacted] My name is [redacted] and I oversee Customer Relations for Global Efficient EnergyI came across your case today and immediately started researching to see what I can doWhat I discovered is that even after we installed more panels to attempt to resolve your concerns you were not satisfied with the savingsI can understand where you’re coming from 100%However, I also discovered that you refused to pay for any of this and stopped making paymentsWe realized this and attempted to collect our products as we are not receiving payment for themWhen we came you refused to let us recover our productsWe have tried on several occasions to resolve these concerns but ultimately it seems like that’s something we aren’t able to accomplishAt this point we just want our products back, they are sitting on your house, connected, basically for free because you will not pay for themI do not feel like this is an unfair request, we have not asked for anything unfair from youAt this point this is our last effort to resolve this with you through Customer RelationsPlease let me know when we can come recover our products so we can both move forwardI appreciate the effort you put in to addressing your concerns, and apologize that even after adding more panels in effort to appease you, you still weren’t satisfiedI hope this message finds you well, have a great day Best Regards, [redacted]
We completely understand your concerns and apologize if you feel the service or purchase has been sub par We will be in contact with you very soon to discuss your concerns and find a amicable resolution Thank you again
in regards to the various items determining the amount I'm eligible to received statement, there are no variables what so ever that determine the amount, it is % of the total amountyou don't need to be a tax expert to know the amount of the rebateMy total was and 30% is not 8100, it is short changing me a total of 1500, so the maximum amount quoted should have been not at the time I did not know the percentage of the government credit, which have not changed at all, but he didI trusted what he said based on his experience and credibility of your business, I had to reason to not believe him, but he did use a deceptive and misleading sales tactic to make the sale and to make the numbers look good where I would accept the sales price, He even explained how the final number would beat quotes given based on other 4, and K watt systems by other companies(fiancé amount) - 8100-= which was the final and total amount to finance(written in his own hand writing)like I said before, I am not asking for anything more than what was talked and agreed please send me the rebate for the and the totaling and also cut the trees shading the solar panels ( like I said, I received quotes for to to cut the trees) if you want to include in the check I will call the tree company and take of it myself)