Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Today we have scheduled a crew to evaluate and install some additional equipment at Mr***'s home Once this is completed, we will proceed with the best options possible for Mr*** Global is acting in good faith to resolve all concerns regarding this complaint and we appreciate Mr***'s willingness Thank you again
We understand and greatly appreciate each of our customers opinion Unfortunately, there was a minor delay during the processing of your check We always strive to get any issues resolved as quickly as possible, we again apologize for the delay of your check and we greatly appreciate your patience in this matter Please let us know if there is anything further we can help withThank you
I do see that Mr [redacted] spoke with you on 01/27/and performed the survey to identify your issuesI have followed up with Mr [redacted] to see what his recommendations are for your home and hope to have an update for you as quickly as possibleThank you for your patience
I was in no way advising that you must come to our office to pick up the checkI was simply providing you with this option should you not want to wait for mailing time framesYour check will be in the mail, as promised on Friday, February the 26th for delivery the following weekThank you very much for your patience
On Wednesday, February 24th at 3:39pm, Mr [redacted] called and stated that they wanted to submit a settlement proposal with an offer to keep the current panels at a reduced priceI explained to him that since the panels are not saving us the 40% guaranteed, we would not accept such an offer but he was free to email it to meI never received the said proposal or any further information/communication from Mr [redacted] which further proves their lack of urgency to handle our problem while we continue to pay high energy bills AND for their product My wife and I have explained to Mr [redacted] that we purchased their product with a written guarantee that they would save us 40% with the product they installedSince their product has failed to perform, we do not want to pay a reduced price for it nor do we want any of their doors, windows, light bulbs or energy tips to make our house more energy efficient We purchased the solar panels with a written guarantee that they would save us 40% They are not saving us money and as a matter of fact, most months our energy usage is even higher that last year at the same time They state on their website that they have a satisfaction guaranteeWe are not satisfied and just want them to remove the panels, completely repair the roof and refund our money
Did you receive my call last week regarding my not getting the check they say that they sent back in Decof for $Their response was to let them know because the check has not been cashedThey would stop payment on that check and re-issue anotherHas that been done?
I sincerely apologize for the challenges, and delays you have faced in your dealings with GEEAlthough GEE has made the decision to not further conducting business in Las Vegas, we are prepared and committed to serving our customers to ensure their jobs get completed in a timely fashionWe have established relationships in your area to ensure of this as well as to be available for any service calls needed in the futureIt is per my understanding that we have provided you with a settlement offer, that you are still reviewingPlease let us know how we can move forward.Thank you -
*** I apologize that you never received the email that I had sent youI thought I had sent the email to the correct address and that I was just waiting to hear back from youWhen I realized that you had filed a complaint through Revdex.com I was surprised because I thought we had established a good foundation to work towards finding the best resolutionAgain, I understand now though why it seemed that you weren't being followed up with as I sent my message to the wrong addressI'm still avidly involved in your account and would love nothing more than to help figure out exactly what has been going onI can't change was has happened in the past but I am dead set on changing your perception of this business going forwardI will resend my contact information to the CORRECT email, please forward me the remaining bills that we discussed during our last phone callI may not always get to my phone but I do return voicemail and I can reply by email almost anytime of the dayI look forward to hearing from you, please don't hesitate to contact me with anything else Regards, [redacted]
Good Afternoon ! I appreciate your patients with me and am very excited about helping you to see some savingsAs discussed we will go ahead and proceed in obtaining all the bills, I do appreciate you sending those bills to me and again I apologize I have not reviewed them as I mentioned in previous phone conversation I have been trying to play catch up with a lot of things around the office Rest assured I will have these inputted by end of the month as we discussed! Even though the savings guarantee is voided if you fail to send your bills to us within days of signing the contract I have gone ahead and extended this to you and appreciate your prompt cooperation I am diligently working on resolving the concerns at hand I also was just informed that your rebate actually was mailed out yesterday in fact, I had mentioned that it was going out next week however I was misinformed! So you should be able to see that in the next week at the latest I appreciate your time and patients! I’m excited that we have been able to have good conversations and are both willing to just work toward the same goal
[redacted] , First off I want to apologize for any frustrations you’ve endured throughout this processI know that a settlement was agreed upon by all parties but I wanted to make sure that everything had gone through as proposedUltimately, I just want to make sure this issue is resolved for youPlease let me know if the agreement did not move forward as promised
Hi Mr***, I apologize that you have not been able to get in touch with Mr [redacted] Unfortunately, Mr [redacted] is no longer employed at Global Efficient Energy which is why you did not receive a responseI would be more than happy to set up a time to chat with you next week so we can determine the next appropriate steps to resolve your issues Please let me know what availability you have, or feel free to reach out to me next week at ###-###-####
This complaint has not been resolved Actually nothing has been done on the part of Green Sky to resolve this complaint I have sent them the information that they have requested and no contact has been made on their part to contact me with a resolution Retrieving their equipment and refundPlease reopen the case until this is resolvedIf you need to contact me my number is: ###-###-####I have also forwarded to you my last correspondence with them so you have a full record of what is happening If you would like to forward the last email again I will be happy to do soThank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will make contact with Mr***, but you may also provide my contact information for him to respond to me regarding Ms [redacted] 's settlement offers Regards, [redacted] [redacted]
We understand your concerns regarding the warranty of the equipment, the warranties and installation process is part of the presentation and always discussed thoroughly at the point of sale Most consumers like yourself, are very business savvy and ask numerous questions regarding any warranties either implied or not Also, for every transaction a Quality Control call is completed to confirm the terms and associated costs We do not require a signed document to obtain your savings assurance, therefore we do not ask our customers to sign any additional documentation regarding this As you mentioned, once there was a savings issue realized, we did respond by installing additional equipment free of charge There was also a roof issue due to your metal roof and the clips used at install and we worked with you then to help the best we possibly could You contacted us mentioning your reimbursement and we processed it as you requested Once a savings assurance reimbursement is paid we do require a release to be signed in agreement with the payment Our intent was to honor our agreement and reimburse you per your request There are numerous aspects that have a direct affect on your electrical and gas usage The estimated amount of savings depends as much on our equipment as the residents energy consumption habits, which is why we offer the savings assurance to reimburse any difference If you are refusing the reimbursement check, would like to mail the check back to us and we can setup a time to discuss further options*We were unable to download or read any of the stated attached documents regarding this matterPlease let us know your thoughts Thank you
Hi Mr [redacted] , Thank you for your patienceI have completed your analysis and have came up with the following figures based on the information/data you have providedMonths Prior to Installation Annual kWh usage = 41,Months Post Installation Annual kWh usage = 31,220Difference in kWh usage = 10,581Difference in kWh usage owed per 50% promise = 10,- meaning, in order to save 50% your bills should have been reduced by an additional 10,kWh Reimbursement = 10,kWh difference X current price you pay per kWh (0.05) = $X (yr) = Total Reimbursement of $1427.19Please let me know your thoughtsBest, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I spoke to [redacted] on the day I received this Revdex.com response, Monday 10-24- I had responded to her analysis and offer of $$via e-mail on Friday, 10-21- She said she did not receive the e-mail so I resent the email to her, read the e-mail to her, and then faxed the email to her after the phone call During the phone call she told me now all we need to do is have me sign a release and then I would get the check in November There has been no contact since Monday, neither phone nor email Regards, [redacted]
Dear Ms [redacted] & Mr[redacted] and Revdex.com, After recent contact with Ms [redacted] , I am writing to update you on the conversation and status of this complaintWith taking the concerns and issues into consideration, we presented the customer with a settlement offer of $on 6/16/in order to compensate for the lack of energy savings for the year of After conducting a savings analysis from the provide electrical bills of the years 2015-2016, we strongly feel that this is an accurate and fair offerMs [redacted] rejected the offer and has not provided us with any counteroffer We would like nothing more than to resolve and close this issue for the customer Please let us know any additional steps that we could take
I do not accept anything that the say they are going to do until it has been done I accepted their response before and nothing was done not even a response to my calls or email I will not accept anything until I receive the promised reimbursement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Today we have scheduled a crew to evaluate and install some additional equipment at Mr***'s home Once this is completed, we will proceed with the best options possible for Mr*** Global is acting in good faith to resolve all concerns regarding this complaint and we appreciate Mr***'s willingness Thank you again
We understand and greatly appreciate each of our customers opinion Unfortunately, there was a minor delay during the processing of your check We always strive to get any issues resolved as quickly as possible, we again apologize for the delay of your check and we greatly appreciate your patience in this matter Please let us know if there is anything further we can help withThank you
I do see that Mr [redacted] spoke with you on 01/27/and performed the survey to identify your issuesI have followed up with Mr [redacted] to see what his recommendations are for your home and hope to have an update for you as quickly as possibleThank you for your patience
I was in no way advising that you must come to our office to pick up the checkI was simply providing you with this option should you not want to wait for mailing time framesYour check will be in the mail, as promised on Friday, February the 26th for delivery the following weekThank you very much for your patience
On Wednesday, February 24th at 3:39pm, Mr [redacted] called and stated that they wanted to submit a settlement proposal with an offer to keep the current panels at a reduced priceI explained to him that since the panels are not saving us the 40% guaranteed, we would not accept such an offer but he was free to email it to meI never received the said proposal or any further information/communication from Mr [redacted] which further proves their lack of urgency to handle our problem while we continue to pay high energy bills AND for their product My wife and I have explained to Mr [redacted] that we purchased their product with a written guarantee that they would save us 40% with the product they installedSince their product has failed to perform, we do not want to pay a reduced price for it nor do we want any of their doors, windows, light bulbs or energy tips to make our house more energy efficient We purchased the solar panels with a written guarantee that they would save us 40% They are not saving us money and as a matter of fact, most months our energy usage is even higher that last year at the same time They state on their website that they have a satisfaction guaranteeWe are not satisfied and just want them to remove the panels, completely repair the roof and refund our money
Did you receive my call last week regarding my not getting the check they say that they sent back in Decof for $Their response was to let them know because the check has not been cashedThey would stop payment on that check and re-issue anotherHas that been done?
I sincerely apologize for the challenges, and delays you have faced in your dealings with GEEAlthough GEE has made the decision to not further conducting business in Las Vegas, we are prepared and committed to serving our customers to ensure their jobs get completed in a timely fashionWe have established relationships in your area to ensure of this as well as to be available for any service calls needed in the futureIt is per my understanding that we have provided you with a settlement offer, that you are still reviewingPlease let us know how we can move forward.Thank you -
*** I apologize that you never received the email that I had sent youI thought I had sent the email to the correct address and that I was just waiting to hear back from youWhen I realized that you had filed a complaint through Revdex.com I was surprised because I thought we had established a good foundation to work towards finding the best resolutionAgain, I understand now though why it seemed that you weren't being followed up with as I sent my message to the wrong addressI'm still avidly involved in your account and would love nothing more than to help figure out exactly what has been going onI can't change was has happened in the past but I am dead set on changing your perception of this business going forwardI will resend my contact information to the CORRECT email, please forward me the remaining bills that we discussed during our last phone callI may not always get to my phone but I do return voicemail and I can reply by email almost anytime of the dayI look forward to hearing from you, please don't hesitate to contact me with anything else Regards, [redacted]
Good Afternoon ! I appreciate your patients with me and am very excited about helping you to see some savingsAs discussed we will go ahead and proceed in obtaining all the bills, I do appreciate you sending those bills to me and again I apologize I have not reviewed them as I mentioned in previous phone conversation I have been trying to play catch up with a lot of things around the office Rest assured I will have these inputted by end of the month as we discussed! Even though the savings guarantee is voided if you fail to send your bills to us within days of signing the contract I have gone ahead and extended this to you and appreciate your prompt cooperation I am diligently working on resolving the concerns at hand I also was just informed that your rebate actually was mailed out yesterday in fact, I had mentioned that it was going out next week however I was misinformed! So you should be able to see that in the next week at the latest I appreciate your time and patients! I’m excited that we have been able to have good conversations and are both willing to just work toward the same goal
[redacted] , First off I want to apologize for any frustrations you’ve endured throughout this processI know that a settlement was agreed upon by all parties but I wanted to make sure that everything had gone through as proposedUltimately, I just want to make sure this issue is resolved for youPlease let me know if the agreement did not move forward as promised
Hi Mr***, I apologize that you have not been able to get in touch with Mr [redacted] Unfortunately, Mr [redacted] is no longer employed at Global Efficient Energy which is why you did not receive a responseI would be more than happy to set up a time to chat with you next week so we can determine the next appropriate steps to resolve your issues Please let me know what availability you have, or feel free to reach out to me next week at ###-###-####
This complaint has not been resolved Actually nothing has been done on the part of Green Sky to resolve this complaint I have sent them the information that they have requested and no contact has been made on their part to contact me with a resolution Retrieving their equipment and refundPlease reopen the case until this is resolvedIf you need to contact me my number is: ###-###-####I have also forwarded to you my last correspondence with them so you have a full record of what is happening If you would like to forward the last email again I will be happy to do soThank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will make contact with Mr***, but you may also provide my contact information for him to respond to me regarding Ms [redacted] 's settlement offers Regards, [redacted] [redacted]
We understand your concerns regarding the warranty of the equipment, the warranties and installation process is part of the presentation and always discussed thoroughly at the point of sale Most consumers like yourself, are very business savvy and ask numerous questions regarding any warranties either implied or not Also, for every transaction a Quality Control call is completed to confirm the terms and associated costs We do not require a signed document to obtain your savings assurance, therefore we do not ask our customers to sign any additional documentation regarding this As you mentioned, once there was a savings issue realized, we did respond by installing additional equipment free of charge There was also a roof issue due to your metal roof and the clips used at install and we worked with you then to help the best we possibly could You contacted us mentioning your reimbursement and we processed it as you requested Once a savings assurance reimbursement is paid we do require a release to be signed in agreement with the payment Our intent was to honor our agreement and reimburse you per your request There are numerous aspects that have a direct affect on your electrical and gas usage The estimated amount of savings depends as much on our equipment as the residents energy consumption habits, which is why we offer the savings assurance to reimburse any difference If you are refusing the reimbursement check, would like to mail the check back to us and we can setup a time to discuss further options*We were unable to download or read any of the stated attached documents regarding this matterPlease let us know your thoughts Thank you
Hi Mr [redacted] , Thank you for your patienceI have completed your analysis and have came up with the following figures based on the information/data you have providedMonths Prior to Installation Annual kWh usage = 41,Months Post Installation Annual kWh usage = 31,220Difference in kWh usage = 10,581Difference in kWh usage owed per 50% promise = 10,- meaning, in order to save 50% your bills should have been reduced by an additional 10,kWh Reimbursement = 10,kWh difference X current price you pay per kWh (0.05) = $X (yr) = Total Reimbursement of $1427.19Please let me know your thoughtsBest, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I spoke to [redacted] on the day I received this Revdex.com response, Monday 10-24- I had responded to her analysis and offer of $$via e-mail on Friday, 10-21- She said she did not receive the e-mail so I resent the email to her, read the e-mail to her, and then faxed the email to her after the phone call During the phone call she told me now all we need to do is have me sign a release and then I would get the check in November There has been no contact since Monday, neither phone nor email Regards, [redacted]
Dear Ms [redacted] & Mr[redacted] and Revdex.com, After recent contact with Ms [redacted] , I am writing to update you on the conversation and status of this complaintWith taking the concerns and issues into consideration, we presented the customer with a settlement offer of $on 6/16/in order to compensate for the lack of energy savings for the year of After conducting a savings analysis from the provide electrical bills of the years 2015-2016, we strongly feel that this is an accurate and fair offerMs [redacted] rejected the offer and has not provided us with any counteroffer We would like nothing more than to resolve and close this issue for the customer Please let us know any additional steps that we could take
I accept the message but as it has no terms of resolution, I reject the response Regards, [redacted]
I do not accept anything that the say they are going to do until it has been done I accepted their response before and nothing was done not even a response to my calls or email I will not accept anything until I receive the promised reimbursement