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Worth Electric, LLC

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Reviews Worth Electric, LLC

Worth Electric, LLC Reviews (661)

Mr [redacted] , Just wanted to send you an update and let you know Mr [redacted] has been out of office the last few business days but will be returning tomorrowWe hope to have a resolution to present to you by end of weekThank you for your patience

On 09/21/I received a call from [redacted] ***(Her father per him) He lives next door also has panelsHe stated his system and his daughters were not hooked upI called [redacted] and found out it failed inspection told her I would have some one out next dayShe also told me about her finance billSince she was not turned on yet I offered her to pay for the first two month paymentsWhich she gladly accepted and then asked for moreI told her at this time two was all I could get authorized and she was fineFor $ I told her we would Install crew was sent out on 09/to complete failed inspection reasonFailed inspection due to conduit rough in was not satisfactoryInspection passed 09/by the cityInterconnection to connect solar panels was excepted by Entergy on 08/18/per [redacted] at EntergyUtility inspection called in 09/24/2015/ ON 09/23/west baton rouge parish was requested to submit permit to Entergy portal On 01/07/Revdex.com complaint was filed and I was told that the customer still was not energized I reached out to Entergy via emailWest baton rouge never uploaded the permit to the portal until 1/11/I called the customer and l/m on 01/08/@2:26pm and 01/14/@04:08pmI have yet to receive a call back and she has my cell number left on her machine Entergy went out on 01/and tried to turn her onThe customer sent them away refusing to allow them to turn them onSometime between 1/and 01/they tried again and she turned them away

Yes ma'am we understand, referral payments are processed and distributed separately from Customer Rebates Please keep an eye out for the remaining balance which should be issued by 11/20/Thank you again

GEE asked that we give them until "end of day Friday to hear from a representative so we can ensure we have all bills needed to complete the analysis".They did not provide a date to let us know what "Friday" they were talking about yesterday Friday, 04/08/16, next Friday, 04/15/16, weeks from now, Friday, 04/22/16, or years from now on a Friday of their choosing.We did not hear from them by yesterday (Friday) so we are rejecting their response.We have an email dated 11-02-from [redacted] confirming the bills she was showing to be missing However, the email she was responding to inform us which bills she was missing had or more of bills that she was saying that she was missing So, I then resent them plus some bills on either side of the dates she was requesting and not heard another word from GEE via email, text, phone calls, smoke signals, or however.We have since learned from another GEE customer that [redacted] is no longer with GEE This is whom we were asked to send our bills to each month after [redacted] left the company by [redacted] If someone has taken her place, then GEE should have provided this person's name to their customers to allow them information to continue providing our bills each month.By the way -- I have been coping [redacted] on every email since him informing us that [redacted] had left GEE in May and have not had a response from him either.We have been requesting this year end analysis since 11-02-with no "top priority" being given to GEE existing customers thus far This should have been done without us asking, relentlessly trying to reach GEE, or result in filing a complaint with the Revdex.com just to have some kind of response from them.We are very reluctant to grasp that GEE will "do all that we can to get this situation rectified as quickly as possible" as they stated We have had no return emails or phone calls We are needing much more from GEE at this point to even come within miles of even understanding their position with regards to them following their contract with us We feel they have breeched their end of the contract and should be held accountable for it by reimbursing us the money to install their solar system in our home, putting us through all this mess, and pay off the remaining finance dollars we still owe but leave the equipment in place since we were "to pay no money out of pocket" to pay for this solar system Maybe this would teach them a lesson is business and how to treat their customers going forward.As an added note: Last year, we sent a very detailed email to [redacted] explaining all the issues we had encountered with GEE to that point which listed approximately or so items We NEVER heard a word from anyone in regards to our email We also learned that our salesman, [redacted] ***, was instructed to no longer take our phone calls, emails, or text messages We do not feel this company provides any customer service once they get their funds for the sale of their product!!!We will also add that we are now having people come to our door asking if GEE installed our solar panels because they too had solar panels installed but cannot reach the GEE Does not speak highly of the GEE

[redacted] , I wanted to reach out to you regarding your savings or lack thereof that you’re statingIt has now been one year since installation and you are due for a Savings AnalysisThis will allow us to see the change in your bills and essentially the amount of savings achievedIn regards to your contract I would be happy to send to you although a letter you sent us states that that you did receive itYou also state that your signature was forged timesThis is a very serious claim and something we do not take lightlyThe signature is different because it is an electronic signature, something you would’ve had to do yourself and not something we are capable of interfering withYou signed off on those documents and there are no guarantees that any roof would be replaced free of charge, that your loan would be paid off in the event of your death, or that we would satisfy the remaining amount of your loan should you decide to move to a different house –as you state in the letter you sent usAny contract should be reviewed in depth before signing that you agree as it is a binding contractRegarding the claim of “free electricity for a year “ I’m having trouble understanding how this was something promisedThis implies that your system would only be beneficial for a year and that you paid $24,for one year of free electricityI’ve never heard this type of claim before but any documents you have that would support this is extremely helpful in resolving this matterBack to the Savings Analysis, if you could please submit your bills from one year prior through one year after we can review the information and determine the amount of savings you have receivedI will need December 2014-December It must be the individual bill for each month including ALL pages of the bill, I cannot accept a summary of usagePlease get these to me as soon as possible, I would like to be able to resolve these concerns as soon as I canThank you for your time [redacted] **

If my son is home then i'd just need to have him put the dogs in their kennel If no one is home, the dogs will already be in the kennel I'd just ask that he puts the rock and stuff that keeps dogs from opening the gate back as he found itso, can your guy call me when he's on his way?

I am unsure as to who you have left e-mails and voice mails with, but I personally have not been notified of your inquiryI have researched your file and do show you are owed a $2,rebateI will put in a request now to have your check expedited for mailing next weekI will have your check mailed out of our office on Friday, March 4th at the latestThank you for your patience and I sincerely apologize for the delays thus far as well as lack of communication

My complaint is not with the rebate I received the rebate check in October My complaint is that my kilowatt usage has not decreased, but has actually increased in some months We have tried contacting the company several times about this issue and no one has helped us In the companies response, they are saying that they will not do anything for year to see if our kilowatt usage has decreased As I am living up to my agreement by paying for this service each month, I believe that they should live up to their agreement by making sure our kilowatts decrease We should not have to wait year to find out if there is a problem in the system or that they system does not workAt this time I believe that this system will not save me any money, but will only cost me more money in the long run I would like to discuss the removal of the system from my home [redacted]

Dear Revdex.com, Mrs [redacted] ’s attorney filed the complaint due to the dissatisfaction of the result we have provide for the customerWe would work with the customer and the customers attorney to discuss a reasonable resolutionThe demands as of today, have been unreasonableWe will honor what was promised to the customer, however, we will need full cooperation with the attorneyWe have provided all documents and explanations on how a Saving Analysis was performed We want nothing more than to resolve the customer complaintIf the customer and attorney are willing to discuss options then this will be easily resolvedPlease let us know if there is anything that is needed on our part

Good morning, I do show per our records that you qualify for a savings reimbursement due to not reaching the 40% savings as expectedYour analysis has been completed at this time and is in que to be reviewed by our executive management team on Thursday, March 17thAs soon as I have options back to relay to you I will do soPlease expect to hear from me no later than Friday, March 18th to present terms of reimbursement per the contract

This case should still be openThere has been no resolutionSince this complaint was made a person from Global named [redacted] called and left a message on my vm saying he received notification that we needed help setting up the electric plan I called back three different times and left a message on his vmI left every contact number for myself and my husband for him to call back and neither of us have heard from himThis is a huge disservice to my familyWe have spent a very large amount of money on solar panels that we have received zero benefit from and they were placed in NovAlso, I was unaware that you needed a response to confirm the complaint has been closedWas this sent as another email or phone call? Please advise as this conflict has not been resolvedThank you, [redacted]

After reviewing your file further, we understand the main issue at hand is the tree trimming After a solar install it is the customers responsibility to maintain their own landscaping, Global can not pay for tree trimming months or years after a system is installed Landscape grows and Global can not control this After you have spoke with our staff members your request per our operating procedure your request was sent to our CEO and was denied due to lack of information From our understanding and documentation we did not call the tree trimming service, you call the tree service, can you please confirm this? Do you have any other documents stating Global would pay for this service? If we agreed to pay for this service Global has no problem or issue with paying this service in full, however we can not trim every customers tree's for the life of the solar system or attic fan We are more than willing to work with you but we are unable to remove your solar panels at this time

We are not responding simply to "look good"I personally know we have had multiple representatives at our company who have assisted you and have attempted to work with you in order to resolve your complaintsWe have previously installed additional panels on your home in an attempt to help you reach the savings you were quotedOnce we have already provided a reimbursement, we must determine the next best necessary steps internally whenever one of our customers is still not satisfiedThis is done at a much higher level than our SrManagement teamAs we are a very large company, we have to schedule a meeting with the executive board to address these types of issuesWe are not trying to put you off, or not take your concerns seriouslyI apologize if this is your impressionPlease continue being patient as we work on this internallyThank you

I have not received a call from the business representativeI will contact [redacted] to update after speaking with business rep Regards, [redacted]

Hi [redacted] , we are sorry to hear you have been having difficulty reaching us, our main phone number is ###-###-#### and you can ask to speak with our Customer Service team anytime Alternatively, you can email [email protected] if email works better for you We would appreciate the opportunity to help you and make certain all your equipment is functioning properly and be certain you receive what you have purchased Please look for a phone call or email to you very soon Thank you again

Please enter your reason(s) for rejecting the business response below.I will continue to wait for a response from Global Efficient Energy concerning my lack of energy savings directly related to the solar energy package that was installed and provided by your company I eagerly await a response to settle this dispute

I unfortunately typed one last name on the agreement, I do apologizeAfter you brought it to my attention I revised it immediately and resent the agreement via emailI also explained in depth the process we use to come up with your Savings Analysis and that the amount we offered is in fact THREE years of reimbursement instead of the you are requestingAs we are discussing through email I've asked for more specific details regarding the products in your home to help me analyze why you may not be seeing the savings and what I can do to helpI will continue working with you to find some type of resolutionThank you

[redacted] I did locate the bills you sent to [redacted] however a mistake was made in expressing which bills we needWe normally do the analysis at year post installation because it will include any fluctuations in production from the solar panels i.esummer, winter, etcfor the yearSince the installation was completed April 30, the bills we have now will only provide a small insightI will need the bills from year prior to installation starting at May until the most recent bill you've received including October This will give us the most data possible to complete an ACCURATE analysis so we are able to provide the best plan of actionI will start reviewing the data I do have as I patiently wait for the remaining billsPlease call me if you have any questions, I'm here to help in any way I canRegards, [redacted]

We greatly apologize but Mr [redacted] and Ms [redacted] are no longer with the company, which is why you have not received a response from them We will have one of our Service reps contact you this week to discuss the savings assurance further and possible options For reference you can call our Customer service department at ###-###-#### Monday-Friday 8am-5pm

Revdex.com: [redacted] (***[redacted] ***.***@globalnrg.co) at GEE was provided months of electric utility bills on September 25, How many times am I supposed to provide the same information? I can and will provide the months of October and November, but aside from this I am also aware of the numerous complaints with the Revdex.com against GEE regarding their "process in place" for reimbursement and the inordinate amount of time and effort it GEE takes get any reimbursement As far as the products "functioning as they should," that is really a ridiculous statement considering since the installation of the attic foam, the house has been colder and the electric bills have been higher! I'd like GEE to explain how this is possible if the foam is providing the projected - 40% savings that I was quoted during the "sales pitch." The Powermizer alone was quoted as going to provide a 15% savings So by GEE's own claims, my electric bill should have been - 55% lower without the solar system operating Is there a valid explanation for this, as well, other than perhaps the claims made were false?My true desire is to come to an agreement with GEE where I receive all my "promised savings" upfront and to never have to contact/deal with them again, because I don't foresee them being around in the future to reimburse customers for energy savings claims they promised, that will never come to fruition

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