[redacted] I do apologize for the miscommunication I have verified documents and I will put in the check requests and I will put in check requests for approvalI will be following up with you once I have approvalIf you have any questions or concerns please feel free to get in touch with me at your earliest convenience[redacted]
Your response is inaccurate againYou promised 40% savings by comparing my light bills before you began your installation to after your installation was completeWhen you were unable to reach the savings you tried to install additional equipmentThat was a small effort on your part to reach the savings since you were not saving any percentage thus farGEE made it sound to me like it was going to be a process, not the end of the road The extra two panels and insulation in the attic were just the beginning of that process to see if you could start saving me money The $was offered to me verbally and then later withheld and finally, but only offered if I sign a release form releasing you of all of your gaurantees and saying I would not report you to Revdex.com The fee did not change by me taking out more money for the loanThe loan provider only offered two amounts that were close to what I needed$15,and $20,They take $1,off the top immediately so that would leave me with $14,which would not be enough to cover the $15,loan that was dueThe fee was the same for both loans$1,You offered $which was half of the feeYou withdrew your offer because I would not sign your release form, not because I chose the larger loan Yes, we did install a pool at the same time as the solar package was being installed and your salesman said it was not a big deal and you would still save me the 40% or reimburse me the differenceI was very upfront about us installing the pool before we bought your solar packageI showed your salesman the construction through the back door of our houseI never tried to hide the construction process and there are numerous emails and text to prove itI have already sent many of them to [redacted] who had been extremely rude both on the phone and in emails How am I being stingy when I am only asking from you what was promised and guaranteed by your company and your very own people?? You owe me a reimbursement or whatever it takes to reach the guaranteed savingsThere is no way around itI should not be called greedy, which [redacted] has now written to me in an email, because I expect what I paid forYou have made very little effort in trying to reach the 40% savingsTwo panels and some additional insulation is not a great effortEspecially, not when I paid you $15,to reach savings I do not even know who to send my light bills to anymore, because your people quit so much and will not respond to emails for weeks
[redacted] *** I sincerity want to apologize on behalf of Global Efficient Energy I understand your frustration I would really like to see what I can do to assist you Upon reviewing your account, it looks like you have only had your system for a month or so Which in some cases it does take a month or two for the system to start seeing savings Please keep in mind, we do not have control over your monetary amount of your utility bills Because we can not control what the utility company charges you However, I would like to review your pre-install bills vsyour post-install bills, to help give me a better idea, of what would be your best benefit.I would like to you directly to speak over the issues at hand and also go over the different options we have to help come to a reasonable resolutionI do believe that we can settle thisi will be calling you tomorrow morning to over everything.if you have any questions please feel ree to email me or call at your earliest convenience [redacted]
Hi Ms. [redacted] -Per my e-mail I sent you I am working on getting a reimbursement via additional product approved for you. Thank you for your patience.
So here is a sixth person that needs my personal informationI am extremely uncomfortable with thisI do not understand why you cannot get the information from the five other people we have emailed it to As I said before we do not trust your company we are extremely unhappy with your company and the only resolution we see is to have the panels removed and a full refund You saying to me that our panels will never save us 50% is proof right there that you had a fraudulent salespersonYour salesperson [redacted] guaranteed us our panels would save us 50% a month he also guaranteed us that in the summer months we would have no bill at allHe said with the "extra package" (i.eAttic foil, water heater foil, socket insulation), we would see 75% savings but he was "only allowed to put 50% in writing"That has yet to happen and as you have admitted will not happen The energy package you want to call it is simply foil on our attic and foil on our water heater which has also not saved us any more money Also, does anyone want to discuss that we signed the contract in August but our panels were not hooked up until December because proper permits were not obtained by your companySo we had to start paying green sky three months before we should have, which leads to an extra three months of interest added to our bill when our panels weren't even connected
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10674061, and find that this resolution is satisfactory to me
Just wanted to quickly follow up with you regarding the referral check for Ms [redacted] The check was previously issued on 12/3/15, we have cancelled that payment and have reissued payment dated 12/18/CK# for $Please let me know if there is anything further needed to rectify this matter Also, please when you get a moment do try and look into the email issue we are having, I am afraid we will be possibly penalized when I never received a notificationThank you very much!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this action is satisfactory until their council has had time to review the information Regards, [redacted] ***
I apologize that you did not have a good experience with the customer relations manager you spoke with previously, as well as the delay you have faced thus farI show you made your first payment to your lender on 12/30/- per our process, once you provide this information to GEE we need approximately 8-weeks to get your rebate out to you which is disclosed during the time of the audit if you are eligibleWe did not receive your payment information from you until January of We are a couple weeks behind, but not months as your claim statedI will have your check delivered to you out of our office on 04/18/Thank you sincerely for your patienceBest Regards -GEE
Thank you Mrs [redacted] *or working with us to resolve your concerns We greatly appreciate your patience and willingness to help We have issued your reimbursement and you should be receiving it very soon We typically use a multi-person crew for installation, however on occasion that is not always possible We are not pleased to hear you were not comfortable with our installer in your home and we have addressed these concerns with our project management team We will continue to monitor your usage and make needed repairs\updates as needed Our goal is to save you money on your electrical cost and we will continue to work with you to resolve any issue or concern
***, My name is [redacted] and I oversee Customer Relations for Global Efficient Energy. I am in the process of resolving any old customer complaints. I came across yours and wanted to double check with you that we had resolved your complaint and rectified the situation. Please let me know if... this is not the case or if we did resolve this so I can make sure it gets taken care of. I am here for you in case you need anything. I look forward to hearing from you either way. Have a wonderful day. [redacted] ***
[redacted] , I apologize that you are not satisfied with your service thus far but I do want to address your concernsThe process to confirm you received the savings you were promised is: You submit your bill EVERY MONTH until it has been one year after the panels are turned onI appreciate your efforts in helping us resolve the matter but the past year of bills is irrelevant if you're not sending in your CURRENT bills every monthA refund will not take place as you signed a binding contract however we will take the necessary steps to ensure you're receiving the maximum benefits from the products you purchased from usWe also ask that you send in your bills via certified mail to our corporate office and not to anyone not at the corporate office to guarantee that we receive them and so you have proof that you sent themAs of now, I have nothing in my system that contains any bills from youI'm guessing you may have sent them to your salesman but that's like buying a new car and taking it to the salesman who sold it to you to fix itThere's no guarantee the salesman will still be employed here should any complications arise in the future and the salesman was only trained to sell, not to investigate, troubleshoot, and fix like I amPlease send copies of your bills to [redacted] so I can review your production thus farI will need July until July 2017, I understand that it is not July yet but I will need every bill from 07/until 01/and then for you to continue sending me your bills until it has reached the year mark (07/2017)As of now, once I receive those bills from you directly I will review the data and determine what steps if any need to be takenIn addition, I must let you know that I need a copy of the original bill for each monthI cannot accept a summary, it must include usage, billing period and a FULL description of all chargesI also cannot accept pictures of your bill, by this I mean photos taken from a camera or phone cameraThe reason why is for some reason when it goes through our system the quality becomes so poor that I'm not able to read the data on the billPlease send the requested bills by certified mail to Gravel DrFort Worth, TX 76118, SCAN & EMAIL to [redacted] or FAX to (817)391-If you do not have copies of the original bill please request them from your utility company and they will provide them to youThank you for your time and I look forward to hearing back to you [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below This person [redacted] has not returned any of our e-mails nor returned any phone calls since September 12th when she called and asked if we received the batch number from [redacted] [redacted] was told at that time that No we had not received anything from anyone other then her She then told us she would be contacting us back We have since sent several more e-mails to her and left several phone messages and have yet to get a replyWe have also still not received a batch number for the spray foam in our attic Regards, [redacted] Revdex.comMESSAGE FROM BUSINESS:Global Efficient Energy want you to know that we take this complaint very seriouslyReaching a fair resolution with you is a top priorityAccordingly, we will thoroughly investigate this matter and take the appropriate action promptlyFurthermore, as you mentioned [redacted] did in fact call as well as email on September 12, to confirm that you had received the batch number from [redacted] The response we received from you states: The Batch number is for [redacted] , but since they say that is not what I have in my atic, I do not need the Batch NumberThe original complaint you made stated: [redacted] claims one we have thenough batch number it will prove if we actually received what we where promisedThese two statements from you are conflicting and I believe we provided the information that you originally requested in your complaintYou originally requested the batch number to prove it was in fact genuine product, but after the fact say that it’s not necessary because it’s not what you have in your atticWe were under the impression that the batch number would put the claim that it was not genuine to restPlease help me understand what I can do to help resolve this matter.Regards, [redacted]
Unfortunately this resolution process has taken longer than expected and promised resolution agreements have not been provided at this time. Mr [redacted] continues to tell me that he is working on an agreement but I have yet to receive it to review it to determine if it is an agreeable resolution that meets the deficiency in savings of what was guaranteed when I purchased the system (which is ultimately a 40% savings in electricity costs) not only for the past year, which we are still dealing with from the point the system was installed but for my future use as well. At this point I am still dissatisfied with the service and product provided. Regards, [redacted]
Check # [redacted] was sent to your residence on 10/22/via USPS Will you please confirm, as of 11/13/you have not received the reimbursement? Once confirmed, we would then need to cancel the original and reissue payment Thank you again
[redacted] , I received the same two rejection messages from you saying that you don't understand how I don't understandI'm not sure if this is Revdex.com's doing or if this is in response to the spreadsheet I sent you yesterdayAs far as I'm aware I'm still waiting to hear your thoughts on the analysis I sent as well as the offer I madePlease let me know what I can do to helpRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Do me the favor of looking at the history of this complaint, particularly look again at the timeline previously sent to Global and acknowledged by Global [redacted] ***, Customer Relations ( [redacted] ***) confirmed receipt of the invoices in an email from her on 03/11/ She stated she still needed a few more invoices which were emailed to her on 03/13/ These additional invoices were also in the first email forwarding invoices I received another email from [redacted] on 03/24/stating she received the bills sent to her on 03/13/ On 04/02/I received an email from [redacted] requesting another bill This was provided for the third time to Global Global was to do an analysis when all bills were received I tried to contact [redacted] on 09/01/15, 09/04/and got no response On 10/08/I talked to [redacted] who said she was emailing information to [redacted] and departments handling this 40% guarantee Someone was supposed to call me No calls from them as of 01/04/ The communication problems have continued since that timeI can supply the invoices again if needed, but I’m afraid that would start the whole relentless process over again I have scans of each and every invoice - the same ones that have been previously forwarded to Global
Yes sir we all understand your point of view As a company we issues checks on a weekly basis as needed, all checks must be submitted and go through the issuing process, that process does cause a small delay We look forward to issuing your check and resolving your complaint in full Thank you again for your point of view and understanding
This issue still has not been resolvedWe have been contacted by the company and they say they are working on it but NO nothing has been resolvedWe still have solar panels that we paid $18,for in November and it is now April and we have had Zero use of themThis whole process of working with global energy has been a disasterWe have spoke to several people who continue to pass the buck to other people in the company and still ZERO resolutionPlease do not close this caseContact me, [redacted] ###-###-#### or my husband M[redacted] ###-###-#### with any questions or commentsThank you, [redacted] Regards, [redacted]
[redacted] I do apologize for the miscommunication I have verified documents and I will put in the check requests and I will put in check requests for approvalI will be following up with you once I have approvalIf you have any questions or concerns please feel free to get in touch with me at your earliest convenience[redacted]
Your response is inaccurate againYou promised 40% savings by comparing my light bills before you began your installation to after your installation was completeWhen you were unable to reach the savings you tried to install additional equipmentThat was a small effort on your part to reach the savings since you were not saving any percentage thus farGEE made it sound to me like it was going to be a process, not the end of the road The extra two panels and insulation in the attic were just the beginning of that process to see if you could start saving me money The $was offered to me verbally and then later withheld and finally, but only offered if I sign a release form releasing you of all of your gaurantees and saying I would not report you to Revdex.com The fee did not change by me taking out more money for the loanThe loan provider only offered two amounts that were close to what I needed$15,and $20,They take $1,off the top immediately so that would leave me with $14,which would not be enough to cover the $15,loan that was dueThe fee was the same for both loans$1,You offered $which was half of the feeYou withdrew your offer because I would not sign your release form, not because I chose the larger loan Yes, we did install a pool at the same time as the solar package was being installed and your salesman said it was not a big deal and you would still save me the 40% or reimburse me the differenceI was very upfront about us installing the pool before we bought your solar packageI showed your salesman the construction through the back door of our houseI never tried to hide the construction process and there are numerous emails and text to prove itI have already sent many of them to [redacted] who had been extremely rude both on the phone and in emails How am I being stingy when I am only asking from you what was promised and guaranteed by your company and your very own people?? You owe me a reimbursement or whatever it takes to reach the guaranteed savingsThere is no way around itI should not be called greedy, which [redacted] has now written to me in an email, because I expect what I paid forYou have made very little effort in trying to reach the 40% savingsTwo panels and some additional insulation is not a great effortEspecially, not when I paid you $15,to reach savings I do not even know who to send my light bills to anymore, because your people quit so much and will not respond to emails for weeks
[redacted] *** I sincerity want to apologize on behalf of Global Efficient Energy I understand your frustration I would really like to see what I can do to assist you Upon reviewing your account, it looks like you have only had your system for a month or so Which in some cases it does take a month or two for the system to start seeing savings Please keep in mind, we do not have control over your monetary amount of your utility bills Because we can not control what the utility company charges you However, I would like to review your pre-install bills vsyour post-install bills, to help give me a better idea, of what would be your best benefit.I would like to you directly to speak over the issues at hand and also go over the different options we have to help come to a reasonable resolutionI do believe that we can settle thisi will be calling you tomorrow morning to over everything.if you have any questions please feel ree to email me or call at your earliest convenience [redacted]
Hi Ms. [redacted] -Per my e-mail I sent you I am working on getting a reimbursement via additional product approved for you. Thank you for your patience.
So here is a sixth person that needs my personal informationI am extremely uncomfortable with thisI do not understand why you cannot get the information from the five other people we have emailed it to As I said before we do not trust your company we are extremely unhappy with your company and the only resolution we see is to have the panels removed and a full refund You saying to me that our panels will never save us 50% is proof right there that you had a fraudulent salespersonYour salesperson [redacted] guaranteed us our panels would save us 50% a month he also guaranteed us that in the summer months we would have no bill at allHe said with the "extra package" (i.eAttic foil, water heater foil, socket insulation), we would see 75% savings but he was "only allowed to put 50% in writing"That has yet to happen and as you have admitted will not happen The energy package you want to call it is simply foil on our attic and foil on our water heater which has also not saved us any more money Also, does anyone want to discuss that we signed the contract in August but our panels were not hooked up until December because proper permits were not obtained by your companySo we had to start paying green sky three months before we should have, which leads to an extra three months of interest added to our bill when our panels weren't even connected
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10674061, and find that this resolution is satisfactory to me
Just wanted to quickly follow up with you regarding the referral check for Ms [redacted] The check was previously issued on 12/3/15, we have cancelled that payment and have reissued payment dated 12/18/CK# for $Please let me know if there is anything further needed to rectify this matter Also, please when you get a moment do try and look into the email issue we are having, I am afraid we will be possibly penalized when I never received a notificationThank you very much!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this action is satisfactory until their council has had time to review the information Regards, [redacted] ***
We understand, the payment is in queue to be issued on 11/13/ Once received please finalized this matter with the Revdex.com Thank you again
I apologize that you did not have a good experience with the customer relations manager you spoke with previously, as well as the delay you have faced thus farI show you made your first payment to your lender on 12/30/- per our process, once you provide this information to GEE we need approximately 8-weeks to get your rebate out to you which is disclosed during the time of the audit if you are eligibleWe did not receive your payment information from you until January of We are a couple weeks behind, but not months as your claim statedI will have your check delivered to you out of our office on 04/18/Thank you sincerely for your patienceBest Regards -GEE
Thank you Mrs [redacted] *or working with us to resolve your concerns We greatly appreciate your patience and willingness to help We have issued your reimbursement and you should be receiving it very soon We typically use a multi-person crew for installation, however on occasion that is not always possible We are not pleased to hear you were not comfortable with our installer in your home and we have addressed these concerns with our project management team We will continue to monitor your usage and make needed repairs\updates as needed Our goal is to save you money on your electrical cost and we will continue to work with you to resolve any issue or concern
***, My name is [redacted] and I oversee Customer Relations for Global Efficient Energy. I am in the process of resolving any old customer complaints. I came across yours and wanted to double check with you that we had resolved your complaint and rectified the situation. Please let me know if... this is not the case or if we did resolve this so I can make sure it gets taken care of. I am here for you in case you need anything. I look forward to hearing from you either way. Have a wonderful day. [redacted] ***
[redacted] , I apologize that you are not satisfied with your service thus far but I do want to address your concernsThe process to confirm you received the savings you were promised is: You submit your bill EVERY MONTH until it has been one year after the panels are turned onI appreciate your efforts in helping us resolve the matter but the past year of bills is irrelevant if you're not sending in your CURRENT bills every monthA refund will not take place as you signed a binding contract however we will take the necessary steps to ensure you're receiving the maximum benefits from the products you purchased from usWe also ask that you send in your bills via certified mail to our corporate office and not to anyone not at the corporate office to guarantee that we receive them and so you have proof that you sent themAs of now, I have nothing in my system that contains any bills from youI'm guessing you may have sent them to your salesman but that's like buying a new car and taking it to the salesman who sold it to you to fix itThere's no guarantee the salesman will still be employed here should any complications arise in the future and the salesman was only trained to sell, not to investigate, troubleshoot, and fix like I amPlease send copies of your bills to [redacted] so I can review your production thus farI will need July until July 2017, I understand that it is not July yet but I will need every bill from 07/until 01/and then for you to continue sending me your bills until it has reached the year mark (07/2017)As of now, once I receive those bills from you directly I will review the data and determine what steps if any need to be takenIn addition, I must let you know that I need a copy of the original bill for each monthI cannot accept a summary, it must include usage, billing period and a FULL description of all chargesI also cannot accept pictures of your bill, by this I mean photos taken from a camera or phone cameraThe reason why is for some reason when it goes through our system the quality becomes so poor that I'm not able to read the data on the billPlease send the requested bills by certified mail to Gravel DrFort Worth, TX 76118, SCAN & EMAIL to [redacted] or FAX to (817)391-If you do not have copies of the original bill please request them from your utility company and they will provide them to youThank you for your time and I look forward to hearing back to you [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below This person [redacted] has not returned any of our e-mails nor returned any phone calls since September 12th when she called and asked if we received the batch number from [redacted] [redacted] was told at that time that No we had not received anything from anyone other then her She then told us she would be contacting us back We have since sent several more e-mails to her and left several phone messages and have yet to get a replyWe have also still not received a batch number for the spray foam in our attic Regards, [redacted] Revdex.comMESSAGE FROM BUSINESS:Global Efficient Energy want you to know that we take this complaint very seriouslyReaching a fair resolution with you is a top priorityAccordingly, we will thoroughly investigate this matter and take the appropriate action promptlyFurthermore, as you mentioned [redacted] did in fact call as well as email on September 12, to confirm that you had received the batch number from [redacted] The response we received from you states: The Batch number is for [redacted] , but since they say that is not what I have in my atic, I do not need the Batch NumberThe original complaint you made stated: [redacted] claims one we have thenough batch number it will prove if we actually received what we where promisedThese two statements from you are conflicting and I believe we provided the information that you originally requested in your complaintYou originally requested the batch number to prove it was in fact genuine product, but after the fact say that it’s not necessary because it’s not what you have in your atticWe were under the impression that the batch number would put the claim that it was not genuine to restPlease help me understand what I can do to help resolve this matter.Regards, [redacted]
Unfortunately this resolution process has taken longer than expected and promised resolution agreements have not been provided at this time. Mr [redacted] continues to tell me that he is working on an agreement but I have yet to receive it to review it to determine if it is an agreeable resolution that meets the deficiency in savings of what was guaranteed when I purchased the system (which is ultimately a 40% savings in electricity costs) not only for the past year, which we are still dealing with from the point the system was installed but for my future use as well. At this point I am still dissatisfied with the service and product provided. Regards, [redacted]
Check # [redacted] was sent to your residence on 10/22/via USPS Will you please confirm, as of 11/13/you have not received the reimbursement? Once confirmed, we would then need to cancel the original and reissue payment Thank you again
[redacted] , I received the same two rejection messages from you saying that you don't understand how I don't understandI'm not sure if this is Revdex.com's doing or if this is in response to the spreadsheet I sent you yesterdayAs far as I'm aware I'm still waiting to hear your thoughts on the analysis I sent as well as the offer I madePlease let me know what I can do to helpRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Do me the favor of looking at the history of this complaint, particularly look again at the timeline previously sent to Global and acknowledged by Global [redacted] ***, Customer Relations ( [redacted] ***) confirmed receipt of the invoices in an email from her on 03/11/ She stated she still needed a few more invoices which were emailed to her on 03/13/ These additional invoices were also in the first email forwarding invoices I received another email from [redacted] on 03/24/stating she received the bills sent to her on 03/13/ On 04/02/I received an email from [redacted] requesting another bill This was provided for the third time to Global Global was to do an analysis when all bills were received I tried to contact [redacted] on 09/01/15, 09/04/and got no response On 10/08/I talked to [redacted] who said she was emailing information to [redacted] and departments handling this 40% guarantee Someone was supposed to call me No calls from them as of 01/04/ The communication problems have continued since that timeI can supply the invoices again if needed, but I’m afraid that would start the whole relentless process over again I have scans of each and every invoice - the same ones that have been previously forwarded to Global
Yes sir we all understand your point of view As a company we issues checks on a weekly basis as needed, all checks must be submitted and go through the issuing process, that process does cause a small delay We look forward to issuing your check and resolving your complaint in full Thank you again for your point of view and understanding
This issue still has not been resolvedWe have been contacted by the company and they say they are working on it but NO nothing has been resolvedWe still have solar panels that we paid $18,for in November and it is now April and we have had Zero use of themThis whole process of working with global energy has been a disasterWe have spoke to several people who continue to pass the buck to other people in the company and still ZERO resolutionPlease do not close this caseContact me, [redacted] ###-###-#### or my husband M[redacted] ###-###-#### with any questions or commentsThank you, [redacted] Regards, [redacted]