A representative has been in regular communication with Ms [redacted] We have put her in touch with a contractor who has come out to her house to look at the damage and quote the workMs [redacted] wanted to get a second opinion and has told us she's still waiting for a quoteOnce she reaches back out to us, we can make sure her roof gets repaired and compensate her for any losses afterwards
Have never experienced a company taking this long to issue a check This is rediculous If your accounting department is this slow maybe you should look for some changes I am not going to stop asking for the money your company representative told me I would receive for purchasing your system
Yes sir, we agree with you and we appreciate your willingness to work with us to help resolve your concerns We are diligently working towards making improvements within our CSR to be certain these concerns do not arise again Thank you again and we hope to finalized this matter very quickly
Thank you for communicating the progress of working towards a solution to the financial end of the problem Now if we could only get the solar panels actually installed after many months of promises, all would be moving in the direction of a complete resolution Thank you for doing a better job of communicatingthe status The last we heard was that the panels still needed to be ordered
We are confused, you have recently spoken with [redacted] and you agreed to drop the complaint and work with her in good faith effort to resolve you concerns Every home is different with different circumstances within, our agreement was not to cut your busiest month of the year in half Our agreement stated 50% on the annual average Again, we are more than willing to work with you and cease this back and forth, we understand what you would like, please contact [redacted] to move forward with discussions
Hello ***, I wanted to reach out to you in hope of reaching some type of resolutionI will be calling you shortly to get a better understanding of exactly what has gone on so far so I can investigate this properlyThis is my top priority and I can assure you that I will be taking this complaint seriouslyWhen I contact you shortly I will also be giving you every point of contact that I have so you're no longer trying to reach different employees but instead working with me solelyI truly look forward to working with you, have a great day! Regards, [redacted]
Good afternoon, I am responding today to your last message only to advise I have read through your complaint and have requested my executive board, myself, and Mr [redacted] meet in regardsMr [redacted] has not been in office the last few business days, which may be the reason as to why you have not received a response from himI have ensured to notify the appropriate parties to get moving on thisI appreciate your patience and hope to have an update to you by Wednesday, February 10th [redacted] *** [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have called, emailed and even requested an appointment with [redacted] your Consultant, Legal and Customer Affairs located at [redacted] *** Fort Worth, Texas tel [redacted] who is currently handling my claimAs per his request and instructions, I'm still waiting for him and only talking to him to schedule the installation on the panels and the final inspection; he was informed that the inspections were not reliable since one was only visual and impossible to determine if each panel is working or notThe other one determined that my installation was generating enough for panels vs that I have; later, the inspector stated the installation was producing enough for panels after he was informed that we had panels and not as he stated originally The verification that the panels are working and producing what each is supposed to is still not performed and expected, and the device you are mentioning according to your inspector, is what he needs to confirm and find out that each panel is working properlyI do not need/want the device, I believe your team needs it to make sure your product is actually working under warranty as per your specificationsI'm in the best disponibility to resolve this claim since it has been more than enough time I have seeked a resolution; please contact me or provide the scheduled date for the installation on the new panels and the complete inspection (not only visual) to guarantee that your product is still working as per the specifications you provided Regards, [redacted]
We have retained [redacted] to address Ms [redacted] ’s concernsPlease have Ms [redacted] ’s attorney contact Mr [redacted] directly at [redacted] or at [redacted]
Complaint: [redacted] I am rejecting this response because: According to the list with the homeowner, it states the following: "If receiving a credit back, they must make their first payment and show proof (check # and authorization #), in order to get the check cut Check will take 4-weeks after the first payment is made." It took weeks to get the rebate check If this truly was a typo, why has Ms [redacted] never apologized herself? I personally believe that this was nothing more than slander [redacted] was the only individual that actually returned phone calls or emails With that being said, [redacted] saw all of the current and notice that there was not going to be any savings that was accomplished with only panels on a two story house After all a story house should have never been sold with panels to startso [redacted] gave the authorization for additional panels Also, going further I was supposed to email [redacted] This was done as well with the remainder of the bills Then came the legal consultant Joe Soward On an email dated 3/14/16, Joe confirmed that all of the receipts Global has, and that a representative will calculate the "savings" in a couple of days On the last email dated 3/14/16, I noted that it had been days, and we are still waiting on Global to calculate the "savings." Joe also noted that all of the emails, that I have been sending to [redacted] , [redacted] and [redacted] were valid In the contract, it states the following: The guaranteed reduction amount will be determined by comparing the energy usage for the months prior to installation to the energy usage for the corresponding months after the installation You are guaranteed to experience a reduction for the month period in the percentage amount listed below, excluding any rate increases, or we will refund the difference of the expected savings of 40% It also states, that you have the choice of additional panels or a refund No where in the contract does it state that you must wait year to wait for additional panels Also, no where in the contract does it state that there can not be even more panels added at Global expense Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will wait for outside counsel's contact and response by September 6, Regards, [redacted] , attorney for [redacted]
Carol, We have sent out your rebate check twice nowEach time you have advised it has not been received and additionally we show it has not cleared the bankCan you please verify the best address for us to get this out to? If you could be so kind to do so I will send it out this week via priority mail.Thank you!
The exact same customer service representative finally contacted me after the business received this complaintNothing has changed and I am not at all pleased with communication, lack of communication, or blatant falsehoods told by persons at the companyThe matter is NOT resolved
Dear Global Energy, We are a very conservative family with all our resources, especially when it comes to our energy usage in regards to electricityWe have the same number of people living in our home as we did before the installation of Global Energy's productsWe keep our thermostat set at degrees for heating in the winter and 74-degrees for cooling in the summerWe have the same appliances throughout our home that we had before the installation of any of Global Energy's productsThe one exception is that we traded up our Playstation for a new Playstation that actually uses less electricity due to it's rest mode capabilityYou will find that we have attached the invoice from our HVAC service company in regards to our seasonal maintenanceWe were due for our seasonal maintenance, but also had an issue with the thermostat screenThe original Honeywell thermostat led screen had gone out and we had the system turned off until our maintenance company could come out and take a look at the systemWe opted to get different model thermostat instead of using the same model Honeywell that had gone outAs you can see per our maintenance invoice our filter has been changed, the drain lines have been cleaned, the Ac unit has been cleaned, and our system is running correctlyOur maintenance company does customer education when they come out, so that we has the customer will be able to better understand how our system works and what we can do to help our whole system run as efficient as the day it was installed So, if everything has stayed the same in regards to the amount of people in our home, our conservative energy usage, and the number of appliances with the exception of the new Playstation 4, then why are we not seeing any savings in regards to our electricity at all? The Global Energy products that have been installed by Global Energy employees were supposed to save our family money in the long run, but instead we have observed no savings at allWe as the customer were guaranteed savings do to the fact that Global Energy's products were supposed to workApparently Global Energy's products do not work, which is the whole reason why we are having to have this discussionWe are seeking a full refund and removal of all Global Energy's products not because of we frustrated (even though we are), but because of the fact that Global Energy's products don't work as advertised per Global Energy's promise of savingsWe understand that Global Energy has installed products for numerous customers and seems to be doing very well per Global Energy's last response to the Revdex.com and us the customerWe also understand that per Global Energy, we are of the small percentage of customers with an issue or problem in regards to Global Energy's productsIf, then Global Energy is doing so well, then why not offer a full refund to the small percentage of customers who have an issue or problem with Global Energy's products not standing up to their promise of energy savings? In doing this, Global Energy would benefit in regards to a decreased percentage of dissatisfied customers, and would increase their reputation in regards to being a respectful organization that truly cares about the customer We the customer are still seeking a full refund and removal of all Global Energy's products
We understand your concern and frustration when something does not work out as planned We do have a savings assurance in place with your purchase to be certain savings are realized, all the consumer must do is turn there bills in each month so we can monitor them We have attempted to send additional crews to evaluate the rest of your equipment and we would like to offer a free HVAC service check upWe have found in similar circumstances since the HVAC system can use up to 70% of your total monthly usage, so we would like to be a thorough as possible and check all aspects Our installations are inspected by the city and\or the public utility company and are verified at that time for functionality The recent service call stated the solar system is functioning properly and we would like to check the rest of our equipment and check your HVAC system for free Please let us know your thoughtsThank you
Ms [redacted] has already been contacted by a customer service rep who collected her bills and sent them in for a savings analysisOnce the analysis is finalized (within the next two business days), she will be called again to discuss the results and compensation for system losses if applicableWe have also recommended Ms [redacted] to another solar company who is going to provide her with a system check free of charge as a courtesy to her
I have received $from my compainton yesterday But they did not send the $they promised me for referring someoneI referred my son's mother- in- law [redacted] She had the installation put in as I did
First of all, the reimbursement check of $WAS NOT mailed out in July as you said because we still to this very day have not received itYou can verify this by looking at checks sent out and cashedNONE were cashed by the [redacted] 'sSecond of all, if you check with the Baton Rouge office, specifically with ***, he has the months in question on our past bills and I have the most current bill here that I just printed out this morningEverything is up to date on my endIf you are not receiving the bills, it is because of error internallyYour crews did come out and inspect all of your productsDid you actually expect them to say that something was WRONG with them? They work for you...not me! I am tired of your kindness towards me & my husbandAs I said before, the only results I want out of this entire ugly mess, is for your company to comply to your first visit from your salesman's promisesIf that is done, then we will be satisfiedOtherwise, we have NO problem taking further action on this situation And, yes, [redacted] has already threatened me on what to expect from your company, so that tells me right there that your company is quite familiar with the processI have had enough of your company to last me a lifetimeI do not want these panels nor the insulation in/on my home and I regret ever having to had dealt with your company If given the chance, I will definetly make sure everyone I know and will meet in the future is aware of what type of company you areI will make sure to tell them NOT to do business with youAs a matter of fact, anyone that has asked me about our panels already, they know not to contact your company Have a nice day! Regards, [redacted]
In regard to complaint [redacted] which was marked resolved on or about 12/2/2015, I have been trying to work with GEE to complete their plan provided to me to resolve the issue. Unfortunately, the company representative, Mr [redacted] has gone quiet on me again. Attached is an email exchange that occurred beginning November 4, 2016 and concluding January 17, 2016. This covered the time between the opening of complaint [redacted] and it being marked as resolved with two subsequent attempts to follow up in January. As you will see from reading it, this is where Mr [redacted] informed me that I misinterpreted him resolution plan. Since this email exchange, I left him a voice mail on 1/29/2016 at 1:08 pm, which has also not been returned. Please consider reopening this complaint and contacting the company to see if this at least reopens out dialog
I show you did have a savings analysis completed and the information has been logged in our systemI will give you a call shortly to discuss the amount and date at which I can have this sent to youI sincerely apologize for the delay and lack of communication
A representative has been in regular communication with Ms [redacted] We have put her in touch with a contractor who has come out to her house to look at the damage and quote the workMs [redacted] wanted to get a second opinion and has told us she's still waiting for a quoteOnce she reaches back out to us, we can make sure her roof gets repaired and compensate her for any losses afterwards
Have never experienced a company taking this long to issue a check This is rediculous If your accounting department is this slow maybe you should look for some changes I am not going to stop asking for the money your company representative told me I would receive for purchasing your system
Yes sir, we agree with you and we appreciate your willingness to work with us to help resolve your concerns We are diligently working towards making improvements within our CSR to be certain these concerns do not arise again Thank you again and we hope to finalized this matter very quickly
Thank you for communicating the progress of working towards a solution to the financial end of the problem Now if we could only get the solar panels actually installed after many months of promises, all would be moving in the direction of a complete resolution Thank you for doing a better job of communicatingthe status The last we heard was that the panels still needed to be ordered
We are confused, you have recently spoken with [redacted] and you agreed to drop the complaint and work with her in good faith effort to resolve you concerns Every home is different with different circumstances within, our agreement was not to cut your busiest month of the year in half Our agreement stated 50% on the annual average Again, we are more than willing to work with you and cease this back and forth, we understand what you would like, please contact [redacted] to move forward with discussions
Hello ***, I wanted to reach out to you in hope of reaching some type of resolutionI will be calling you shortly to get a better understanding of exactly what has gone on so far so I can investigate this properlyThis is my top priority and I can assure you that I will be taking this complaint seriouslyWhen I contact you shortly I will also be giving you every point of contact that I have so you're no longer trying to reach different employees but instead working with me solelyI truly look forward to working with you, have a great day! Regards, [redacted]
Good afternoon, I am responding today to your last message only to advise I have read through your complaint and have requested my executive board, myself, and Mr [redacted] meet in regardsMr [redacted] has not been in office the last few business days, which may be the reason as to why you have not received a response from himI have ensured to notify the appropriate parties to get moving on thisI appreciate your patience and hope to have an update to you by Wednesday, February 10th [redacted] *** [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have called, emailed and even requested an appointment with [redacted] your Consultant, Legal and Customer Affairs located at [redacted] *** Fort Worth, Texas tel [redacted] who is currently handling my claimAs per his request and instructions, I'm still waiting for him and only talking to him to schedule the installation on the panels and the final inspection; he was informed that the inspections were not reliable since one was only visual and impossible to determine if each panel is working or notThe other one determined that my installation was generating enough for panels vs that I have; later, the inspector stated the installation was producing enough for panels after he was informed that we had panels and not as he stated originally The verification that the panels are working and producing what each is supposed to is still not performed and expected, and the device you are mentioning according to your inspector, is what he needs to confirm and find out that each panel is working properlyI do not need/want the device, I believe your team needs it to make sure your product is actually working under warranty as per your specificationsI'm in the best disponibility to resolve this claim since it has been more than enough time I have seeked a resolution; please contact me or provide the scheduled date for the installation on the new panels and the complete inspection (not only visual) to guarantee that your product is still working as per the specifications you provided Regards, [redacted]
We have retained [redacted] to address Ms [redacted] ’s concernsPlease have Ms [redacted] ’s attorney contact Mr [redacted] directly at [redacted] or at [redacted]
Complaint: [redacted] I am rejecting this response because: According to the list with the homeowner, it states the following: "If receiving a credit back, they must make their first payment and show proof (check # and authorization #), in order to get the check cut Check will take 4-weeks after the first payment is made." It took weeks to get the rebate check If this truly was a typo, why has Ms [redacted] never apologized herself? I personally believe that this was nothing more than slander [redacted] was the only individual that actually returned phone calls or emails With that being said, [redacted] saw all of the current and notice that there was not going to be any savings that was accomplished with only panels on a two story house After all a story house should have never been sold with panels to startso [redacted] gave the authorization for additional panels Also, going further I was supposed to email [redacted] This was done as well with the remainder of the bills Then came the legal consultant Joe Soward On an email dated 3/14/16, Joe confirmed that all of the receipts Global has, and that a representative will calculate the "savings" in a couple of days On the last email dated 3/14/16, I noted that it had been days, and we are still waiting on Global to calculate the "savings." Joe also noted that all of the emails, that I have been sending to [redacted] , [redacted] and [redacted] were valid In the contract, it states the following: The guaranteed reduction amount will be determined by comparing the energy usage for the months prior to installation to the energy usage for the corresponding months after the installation You are guaranteed to experience a reduction for the month period in the percentage amount listed below, excluding any rate increases, or we will refund the difference of the expected savings of 40% It also states, that you have the choice of additional panels or a refund No where in the contract does it state that you must wait year to wait for additional panels Also, no where in the contract does it state that there can not be even more panels added at Global expense Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will wait for outside counsel's contact and response by September 6, Regards, [redacted] , attorney for [redacted]
Carol, We have sent out your rebate check twice nowEach time you have advised it has not been received and additionally we show it has not cleared the bankCan you please verify the best address for us to get this out to? If you could be so kind to do so I will send it out this week via priority mail.Thank you!
The exact same customer service representative finally contacted me after the business received this complaintNothing has changed and I am not at all pleased with communication, lack of communication, or blatant falsehoods told by persons at the companyThe matter is NOT resolved
Dear Global Energy, We are a very conservative family with all our resources, especially when it comes to our energy usage in regards to electricityWe have the same number of people living in our home as we did before the installation of Global Energy's productsWe keep our thermostat set at degrees for heating in the winter and 74-degrees for cooling in the summerWe have the same appliances throughout our home that we had before the installation of any of Global Energy's productsThe one exception is that we traded up our Playstation for a new Playstation that actually uses less electricity due to it's rest mode capabilityYou will find that we have attached the invoice from our HVAC service company in regards to our seasonal maintenanceWe were due for our seasonal maintenance, but also had an issue with the thermostat screenThe original Honeywell thermostat led screen had gone out and we had the system turned off until our maintenance company could come out and take a look at the systemWe opted to get different model thermostat instead of using the same model Honeywell that had gone outAs you can see per our maintenance invoice our filter has been changed, the drain lines have been cleaned, the Ac unit has been cleaned, and our system is running correctlyOur maintenance company does customer education when they come out, so that we has the customer will be able to better understand how our system works and what we can do to help our whole system run as efficient as the day it was installed So, if everything has stayed the same in regards to the amount of people in our home, our conservative energy usage, and the number of appliances with the exception of the new Playstation 4, then why are we not seeing any savings in regards to our electricity at all? The Global Energy products that have been installed by Global Energy employees were supposed to save our family money in the long run, but instead we have observed no savings at allWe as the customer were guaranteed savings do to the fact that Global Energy's products were supposed to workApparently Global Energy's products do not work, which is the whole reason why we are having to have this discussionWe are seeking a full refund and removal of all Global Energy's products not because of we frustrated (even though we are), but because of the fact that Global Energy's products don't work as advertised per Global Energy's promise of savingsWe understand that Global Energy has installed products for numerous customers and seems to be doing very well per Global Energy's last response to the Revdex.com and us the customerWe also understand that per Global Energy, we are of the small percentage of customers with an issue or problem in regards to Global Energy's productsIf, then Global Energy is doing so well, then why not offer a full refund to the small percentage of customers who have an issue or problem with Global Energy's products not standing up to their promise of energy savings? In doing this, Global Energy would benefit in regards to a decreased percentage of dissatisfied customers, and would increase their reputation in regards to being a respectful organization that truly cares about the customer We the customer are still seeking a full refund and removal of all Global Energy's products
We understand your concern and frustration when something does not work out as planned We do have a savings assurance in place with your purchase to be certain savings are realized, all the consumer must do is turn there bills in each month so we can monitor them We have attempted to send additional crews to evaluate the rest of your equipment and we would like to offer a free HVAC service check upWe have found in similar circumstances since the HVAC system can use up to 70% of your total monthly usage, so we would like to be a thorough as possible and check all aspects Our installations are inspected by the city and\or the public utility company and are verified at that time for functionality The recent service call stated the solar system is functioning properly and we would like to check the rest of our equipment and check your HVAC system for free Please let us know your thoughtsThank you
Ms [redacted] has already been contacted by a customer service rep who collected her bills and sent them in for a savings analysisOnce the analysis is finalized (within the next two business days), she will be called again to discuss the results and compensation for system losses if applicableWe have also recommended Ms [redacted] to another solar company who is going to provide her with a system check free of charge as a courtesy to her
I have received $from my compainton yesterday But they did not send the $they promised me for referring someoneI referred my son's mother- in- law [redacted] She had the installation put in as I did
First of all, the reimbursement check of $WAS NOT mailed out in July as you said because we still to this very day have not received itYou can verify this by looking at checks sent out and cashedNONE were cashed by the [redacted] 'sSecond of all, if you check with the Baton Rouge office, specifically with ***, he has the months in question on our past bills and I have the most current bill here that I just printed out this morningEverything is up to date on my endIf you are not receiving the bills, it is because of error internallyYour crews did come out and inspect all of your productsDid you actually expect them to say that something was WRONG with them? They work for you...not me! I am tired of your kindness towards me & my husbandAs I said before, the only results I want out of this entire ugly mess, is for your company to comply to your first visit from your salesman's promisesIf that is done, then we will be satisfiedOtherwise, we have NO problem taking further action on this situation And, yes, [redacted] has already threatened me on what to expect from your company, so that tells me right there that your company is quite familiar with the processI have had enough of your company to last me a lifetimeI do not want these panels nor the insulation in/on my home and I regret ever having to had dealt with your company If given the chance, I will definetly make sure everyone I know and will meet in the future is aware of what type of company you areI will make sure to tell them NOT to do business with youAs a matter of fact, anyone that has asked me about our panels already, they know not to contact your company Have a nice day! Regards, [redacted]
In regard to complaint [redacted] which was marked resolved on or about 12/2/2015, I have been trying to work with GEE to complete their plan provided to me to resolve the issue. Unfortunately, the company representative, Mr [redacted] has gone quiet on me again. Attached is an email exchange that occurred beginning November 4, 2016 and concluding January 17, 2016. This covered the time between the opening of complaint [redacted] and it being marked as resolved with two subsequent attempts to follow up in January. As you will see from reading it, this is where Mr [redacted] informed me that I misinterpreted him resolution plan. Since this email exchange, I left him a voice mail on 1/29/2016 at 1:08 pm, which has also not been returned. Please consider reopening this complaint and contacting the company to see if this at least reopens out dialog
I show you did have a savings analysis completed and the information has been logged in our systemI will give you a call shortly to discuss the amount and date at which I can have this sent to youI sincerely apologize for the delay and lack of communication