Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will make contact with Mr. [redacted], but you may also provide my contact information for him to respond to me regarding Ms. [redacted]'s settlement offers.
Regards, [redacted]
I was in no way advising that you must come to our office to pick up the check. I was simply providing you with this option should you not want to wait for mailing time frames. Your check will be in the mail, as promised on Friday, February the 26th for delivery the following week. Thank you very much for your patience.
in regards to the various items determining the amount I'm eligible to received statement, there are no variables what so ever that determine the amount, it is 30 % of the total amount. you don't need to be a tax expert to know the amount of the rebate. My total was 22000 and 30% is not 8100, it is 6600 short changing me a total of 1500, so the maximum amount quoted should have been 6600 not 8100. at the time I did not know the percentage of the government credit, which have not changed at all, but he did. I trusted what he said based on his experience and credibility of your business, I had to reason to not believe him, but he did use a deceptive and misleading sales tactic to make the sale and to make the numbers look good where I would accept the sales price, He even explained how the final number would beat quotes given based on other 4, 5 and 6 K watt systems by other companies. 22000 (fiancé amount) - 8100-1200 = 12700 which was the final and total amount to finance(written in his own hand writing). like I said before, I am not asking for anything more than what was talked and agreed. please send me the rebate for the 1200 and the 1500 totaling 2700. and also cut the trees shading the solar panels ( like I said, I received quotes for 700 to 800 to cut the trees) if you want to include in the check I will call the tree company and take of it myself)
GEE's representive that asked me to contact him has treated me extremely rude in the past and I have full reason to believe that he will do the same again. He told me if he wanted to hear talk...
like I was speaking he would go back to his ex-wife. I choose not to submit myself to his anger and rudeness. I have submitted my desires in the Revdex.com report and Gee should respond to me by email how they intend on making things right. Speaking on the phone to GEE has proven hopeless and incredibly frustrating. The lawyer that wants to talk to me has no intention of resolving the matter. His goal is to only intimidate me and delay the matter even longer. GEE has already delayed an extremely long time and I have not received any calls or emails of concern from the people I have worked with in the past regarding this report. Only this last email that says to contact him at my earliest convience. If GEE has anything of value to offer, then put it in writing and submit it. Your words on the phone are lies.
There was an offer to work with me, however, I called Ms [redacted] everyday this week. She did call Tuesday late afternoon at which point I told her my cell battery was about to die. She offered to call me Wednesday at 1 pm. I waited for her call for 1/2 hour. She called at 1:34, but I was in the restroom at the time. I called back within 5 minutes and received VM, and I haven't heard from her since. I have made efforts everyday this week to make contact with no success. There is no response to reject, as there was no response. This company does not seem to be very focused on resolving long standing issues.Here is my call log for this week.After learning of MR [redacted] no longer being with GEE (discovered when I reopened the Revdex.com case and was [redacted] requested I call her to resolve)Called Monday 2/8 At 8:55 am, received VMCalled Monday 2/8 at 1:12 pm, received VMCalled Tuesday 2/9 at 9:15 am,received VM left in VM that if I didn't hear back from her, I would have to note that in Revdex.com complaint and mark rejectedreceived call 2/9 at 4:00 pm. I apologized that my battery might die and Taylre suggested she call me at 1 pm on Wednesday 2/10received call 2/10 at 1:34 pm. After waiting 34 minute for the 1 pm call, I ran to the bathroom, as which point the call came in. I let go to VM rather than take call in BathroomCalled back 2/10 at 1:38 pm, received VMCalled Thursday 2/11 at 9:07, received mailbox full and couldn't leave a messageCalled Thursday 2/11 at 9:10 am, called office number since cell phone vm was full. Left VM, no callback receivedCalled Friday 2/12 at 9:16 am, received VM
Regards,
We completely understand your concerns and apologize if you feel the service or purchase has been sub par. We will be in contact with you very soon to discuss your concerns and find a amicable resolution. Thank you again.
Thank you again for your quick response to our letter. I did in fact, speak to Mr. [redacted] on Wednesday of last week and it was at that time that he told me he had a pressing matter that he had to attend toand would get back to me as quickly as possible. It was a day or so before that, when he and we did not have a mutual agreement. We have been very patient with our complaints. We have been trying now since thebeginning of the new year to get these issues resolved. Considering this all started 09/14/2014, I would say that we have been very patient indeed. We look forward to speaking to someone, anyone, that will be willing to discuss our proposal on Wednesday, February 10,2016.
[redacted] My name is [redacted] and I oversee Customer Relations for Global Efficient Energy. I came across your case today and immediately started researching to see what I can do. What I discovered is that even after we installed more panels to attempt to resolve your concerns you...
were not satisfied with the savings. I can understand where you’re coming from 100%. However, I also discovered that you refused to pay for any of this and stopped making payments. We realized this and attempted to collect our products as we are not receiving payment for them. When we came you refused to let us recover our products. We have tried on several occasions to resolve these concerns but ultimately it seems like that’s something we aren’t able to accomplish. At this point we just want our products back, they are sitting on your house, connected, basically for free because you will not pay for them. I do not feel like this is an unfair request, we have not asked for anything unfair from you. At this point this is our last effort to resolve this with you through Customer Relations. Please let me know when we can come recover our products so we can both move forward. I appreciate the effort you put in to addressing your concerns, and apologize that even after adding more panels in effort to appease you, you still weren’t satisfied. I hope this message finds you well, have a great day. Best Regards, [redacted]
First,
we can appreciate the fact that you feel very bad for how upset we are, that
however, does not resolve the issues at hand here. As you stated in your
response “solar panels produce electricity….and your home uses it if installed
correctly.” Well, therein lays one of the many issues we have been having with
your products. If the solar panels that Global Energy has installed here in our
home are supposed to produce electricity, then we should have observed a
decrease in our electricity bill due to the help that “should” have been
provided from the panels producing electricity, but instead we have observed an
increase in our electricity bill. This of course you already know about,
because we have already sent you all the bills from our electrical provider.
Second,
we understand that you cannot control what a city inspector does or how they
perform their job. You (Global Energy) can however control what your own
employees do or do not do, and how they perform or don’t perform their job
related task. This of course is in regards to the poor customer service
experience we have received due to the “miscommunication” or lack thereof
between all of the varying customer service representatives and other Global
Energy employees. When a customer service representative set a scheduled
appointment with us in regards to the ongoing issues we have been having, and
then explained to us that “she wanted to send a crew out to check the whole
system since your warranty covers more than just the panels.”, we expected a
full on crew of Global Energy employees. Instead we were greeted by one lone
employee who was a Global Energy electrician, and he just happened to be the
same Global Energy electrician that had been out to our home previously, of
which is the one and same electrician that found that the solar panels had not
been turned on.
When
we were told a crew would be coming out to inspect the whole system, we expected
a “crew” of Global Energy employees. We were expecting the “whole system” to be
checked. We were expecting the “solar panels, reflective barrier, solar attic wind
turbine vents, the thermal attic tent, and all the work that was performed to
complete the Global Energy system by Global Energy employees” to be checked. As
your Global Energy electrician left, we realized that he never checked anything
other than the electrical box. He never got on the roof and checked the solar
panels, or went into the attic to check the reflective barrier and solar attic
wind turbine vents, or checked the thermal attic tent, or all the work that was
performed to complete the Global Energy system by Global Energy employees.
So,
we emailed a representative, who told us we would have to schedule another
appointment to have the “whole system” checked and that Global Energy was sorry
for the “MISCOMMUNICATION”. Miscommunication... I think not! Global Energy said
that they would send a “crew” out to check the “whole system”. The definition of a crew is “a group of
people who work together, (http://dictionary.cambridge.org/us/dictionary/english/crew)”,
meaning more than one person. There was no “MISCOMMUNICATION” to be had, Global
Energy did not perform the services they were supposed to perform, and then
attempted to play off the problem as it was a “Miscommunication” on our (the
customers) part, of which is completely unprofessional and shows a total lack
of respect toward any and all customers.
Third,
our HVAC system is maintained through the same company we purchased the entire
HVAC system from, and our warranty coverage includes seasonal maintenance, tune
ups, clean outs, filter exchanges, and many more relevant items and services. The
most recent maintenance was performed this past summer, which has allowed our
HVAC system to stay up to code and running just as efficient as it was before
the installation of any Global Energy products. In regards to your question
concerning the most current HVAC system checkup and if we could provide the Revdex.com
with our most current HVAC system maintenance checkup for review… Yes we can,
once we receive a copy from the company. Also, since we have a maintenance
warranty agreement with the company we purchased the HVAC from, it would be
unwise to have anyone else other than them check our HVAC system due to the
possibility of voiding our maintenance warranty agreement. So as you can see,
it does matter who checks the HVAC system out.
Fourth,
in viewing the other complaints that have been filed against Global Energy
through the Revdex.com, there seems to be a trend. The trend seems to be that the
products you provide don’t work as advertised, regardless of how many products
your customers have installed. That is misrepresentation on Global Energy’s
part and outright deceitful. We state
this, because… well we have proof through our bills that we are saving nothing
and that the products don’t work, plus the complaints from others. Yet, we (the
customer) are supposed to just take your (Global Energy’s) word as proof that
your products work? Your (Global Energy’s) “word as proof “that your products
work, hold no value up against the stack of physical evidence showing that they
don’t.
Last,
we have followed Global Energy’s instructions in regards to sending them our
electricity bills for them to view. Global Energy has offered 4 more panels,
but we have refused the offer due to the fact that the two we have don’t work
and the many complaints from people on the Revdex.com that there is no savings, no
matter how many panels the customer has. We have persevered through numerous
customer service representatives and now managers or CEO’s, explaining in great
detail and length the many issues we have with Global Energy’s products and
services, having each time to re-explain the entirety of the whole ordeal to
each new person. The lack of
communication on Global Energy’s part is infuriating, and we have never been
more dissatisfied. Global Energy’s response to our complaint to the Revdex.com is an
outright shameful attack. With each complaint Global Energy gives the same or
similar scripted response, showing that they really don’t care about their
customers. Global Energy has made no other attempts to contact us besides here
on the Revdex.com, since our email to Global Energy’s manager at the beginning of
November. We state this because, Global Energy acts like this is the first time
they have heard of the issues we have been having, and they (Global Energy) act
like we (the customer) have not sent any information to them in regards to the
provider bills, when they know we have a certified letter of receipt showing
they received the provider bills already. We take great offense to the way in
which Global Energy has treated us. Global Energy is trying to put on a show
for the Revdex.com in their attempt to cover up what issues we have been having over
the past year with them as a company.
In
conclusion, we are still seeking a full refund of the purchase price of all
Global Energy products that were installed, the removal of said products, and
the repair of any damage incurred due to the removal of any and all Global
Energy products. Certain products once removed would need to be replaced to
complete the repair because of the damaged incurred. Items such as the attic
vent wind turbines would need to be replaced due to the removal of Global
Energy products. We believe that given the degree of frustration and the
long-standing issues at hand, it would be a show of good faith from Global
Energy to put the customer first and make this situation right. If Global
Energy truly wants to resolve this matter, they would agree to the resolution
we are seeking.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.I could not get the attached files to send to Revdex.com; therefore, I have sent the invoices directly to [redacted]
Regards,
[redacted]
I've copied below the recent email correspondence between Mrs. [redacted] and [redacted] your energy auditor over the last 24 hours. From the below conversation please note we have not been provided any usage or data for your home. Per the email one of our service representatives will be in contact...
with you within 24 hours to discuss your concerns and game plan to resolve your concerns. We appreciate your willingness to work with us toward a common goal. [redacted],
I sincerely
apologize about the misunderstanding, but I always mention I can help you get
your previous energy bills via your utility provider's website if you're unable
to. We have no way of obtaining that information as everything is under your
name.
However, we
want to be able to assist you on this matter. I will get with our service
department and have someone get in contact with you.
[redacted]
I have sent emails that go unanswered, even when I ask multiple times if anyone has gotten them. not until I make a fuss does someone answer and usually just to tell me that someone else was supposed to respond. I have also left voicemails that go unresponded to, in particular from [redacted]. Finally, once I submitted this complaint, I received an actual response that was more than one sentence long and wasnt just a deferral of responsibility. I look forward to the proposed resolution.
It's now almost December. I have 4 bills for solar panels, interest grows every month, and no one will return my calls OR actually transfer me to someone with any position to rectify the situation.
Regards,
[redacted]
Hi [redacted]. I've made a decision to counter their $1000 offer. I texted both [redacted] and [redacted] yesterday, asking them to call me. Haven't heard back from them.I filed a complaint through the company that is handling my $16000 loan. Enerbank has tried contacting [redacted] and [redacted] but aren't getting any response. I also followed up with the TX attorney general about the complaint I filed through them. There's nothing they can do for me or help me with. So, that's why i've decided to make a counter offer. Just giving you an update.
My complaint is not with the rebate. I received the rebate check in October 2015. My complaint is that my kilowatt usage has not decreased, but has actually increased in some months. We have tried contacting the company several times about this issue and no one has helped us. In the companies response, they are saying that they will not do anything for 1 year to see if our kilowatt usage has decreased. As I am living up to my agreement by paying for this service each month, I believe that they should live up to their agreement by making sure our kilowatts decrease. We should not have to wait 1 year to find out if there is a problem in the system or that they system does not work. At this time I believe that this system will not save me any money, but will only cost me more money in the long run. I would like to discuss the removal of the system from my home.
[redacted]
[redacted]
I am not trying to ag this on or be hard to deal with. I wish this deal was over more than anyone. GEE has stressed me out so much that I wish I would have never started this deal. I have way too much money invested to drop it. You are right when you say that many people have dealt with me. Fourteen is my last count. The only problem is that most of them do not have any authority to make a decision. And others do not work there anymore. They constantly had to run to others to get answers even for the smallest questions which caused huge delays and confusion. I am unsure of what you mean by reimbursement... Are you saying once you do? Or are you saying you already have? I have not received any reimbursement up to this point. The additional panels and insulation were attempts to reach the guarantee not serve as a reimbursement. Your salesman told me and my wife very clearly that you would save us 40% on our light bill even with us installing the pool. That is all I expect from you. If you cannot do what was guaranteed, then we want our money that is due to us so we can move on with our life's. If you need to meet, then do so and please do not delay. We are going on two years of dealing with this craziness.
Sales person or business do not need to know income in order to find how much the rebate would be. Sale was based on how much I was willing to spend and based on that he mention how much the irs would send me back he also wrote it. In order to get to where I was comfortable paying a month after sending the 9200 back to the finance company for payment towards the principal...rebate is a fixed amount and it doesn't change based on income. It is exactly 30% of sale price. He over quoted the percentage to make the sale. It is a misleading sales tactic and false advertising when the rebate has not changed...it is 30 percent. Why are calls being ignored? Why are you just sending my rebate?...it should have been 6 to 8 weeks after the sale?.. And what about the trees? Are you going to cut or pay to have them cut?...what was the result of your tree crew? I would like what I requested and what is fair. I'm not asking for anything more. Just complete what was agreed.
Mr. [redacted], I appreciate the time you took to address your concerns. I've actually been trying to reach you, I've called several times since January but it goes to voicemail each time. On the 27th of January, I sent you an email as well but never received one back. I've attached a screenshot...
of the email to show you I'm telling the truth. I would be more than happy to address your concerns, I just need a little bit more information from you. If you could please contact me directly I would greatly appreciate it. My work cell number is ([redacted]) [redacted] and my email is [redacted].co All the best,[redacted]
This response is adequate as an interim solution. However I have heard these statements before and nothing has come of it. I would like a positive resolution. If the meeting ends with my receiving the rest of my savings rebate it will be accepted.
This issue still has not been resolved. We have been contacted by the company and they say they are working on it but NO nothing has been resolved. We still have solar panels that we paid $18,300 for in November and it is now April and we have had Zero use of them. This whole process of working with global energy has been a disaster. We have spoke to several people who continue to pass the buck to other people in the company and still ZERO resolution. Please do not close this case. Contact me, [redacted] ###-###-#### or my husband M.[redacted] ###-###-#### with any questions or comments. Thank you, [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will make contact with Mr. [redacted], but you may also provide my contact information for him to respond to me regarding Ms. [redacted]'s settlement offers.
Regards, [redacted]
I was in no way advising that you must come to our office to pick up the check. I was simply providing you with this option should you not want to wait for mailing time frames. Your check will be in the mail, as promised on Friday, February the 26th for delivery the following week. Thank you very much for your patience.
in regards to the various items determining the amount I'm eligible to received statement, there are no variables what so ever that determine the amount, it is 30 % of the total amount. you don't need to be a tax expert to know the amount of the rebate. My total was 22000 and 30% is not 8100, it is 6600 short changing me a total of 1500, so the maximum amount quoted should have been 6600 not 8100. at the time I did not know the percentage of the government credit, which have not changed at all, but he did. I trusted what he said based on his experience and credibility of your business, I had to reason to not believe him, but he did use a deceptive and misleading sales tactic to make the sale and to make the numbers look good where I would accept the sales price, He even explained how the final number would beat quotes given based on other 4, 5 and 6 K watt systems by other companies. 22000 (fiancé amount) - 8100-1200 = 12700 which was the final and total amount to finance(written in his own hand writing). like I said before, I am not asking for anything more than what was talked and agreed. please send me the rebate for the 1200 and the 1500 totaling 2700. and also cut the trees shading the solar panels ( like I said, I received quotes for 700 to 800 to cut the trees) if you want to include in the check I will call the tree company and take of it myself)
GEE's representive that asked me to contact him has treated me extremely rude in the past and I have full reason to believe that he will do the same again. He told me if he wanted to hear talk...
like I was speaking he would go back to his ex-wife. I choose not to submit myself to his anger and rudeness. I have submitted my desires in the Revdex.com report and Gee should respond to me by email how they intend on making things right. Speaking on the phone to GEE has proven hopeless and incredibly frustrating. The lawyer that wants to talk to me has no intention of resolving the matter. His goal is to only intimidate me and delay the matter even longer. GEE has already delayed an extremely long time and I have not received any calls or emails of concern from the people I have worked with in the past regarding this report. Only this last email that says to contact him at my earliest convience. If GEE has anything of value to offer, then put it in writing and submit it. Your words on the phone are lies.
There was an offer to work with me, however, I called Ms [redacted] everyday this week. She did call Tuesday late afternoon at which point I told her my cell battery was about to die. She offered to call me Wednesday at 1 pm. I waited for her call for 1/2 hour. She called at 1:34, but I was in the restroom at the time. I called back within 5 minutes and received VM, and I haven't heard from her since. I have made efforts everyday this week to make contact with no success. There is no response to reject, as there was no response. This company does not seem to be very focused on resolving long standing issues.Here is my call log for this week.After learning of MR [redacted] no longer being with GEE (discovered when I reopened the Revdex.com case and was [redacted] requested I call her to resolve)Called Monday 2/8 At 8:55 am, received VMCalled Monday 2/8 at 1:12 pm, received VMCalled Tuesday 2/9 at 9:15 am,received VM left in VM that if I didn't hear back from her, I would have to note that in Revdex.com complaint and mark rejectedreceived call 2/9 at 4:00 pm. I apologized that my battery might die and Taylre suggested she call me at 1 pm on Wednesday 2/10received call 2/10 at 1:34 pm. After waiting 34 minute for the 1 pm call, I ran to the bathroom, as which point the call came in. I let go to VM rather than take call in BathroomCalled back 2/10 at 1:38 pm, received VMCalled Thursday 2/11 at 9:07, received mailbox full and couldn't leave a messageCalled Thursday 2/11 at 9:10 am, called office number since cell phone vm was full. Left VM, no callback receivedCalled Friday 2/12 at 9:16 am, received VM
Regards,
We completely understand your concerns and apologize if you feel the service or purchase has been sub par. We will be in contact with you very soon to discuss your concerns and find a amicable resolution. Thank you again.
Thank you again for your quick response to our letter. I did in fact, speak to Mr. [redacted] on Wednesday of last week and it was at that time that he told me he had a pressing matter that he had to attend toand would get back to me as quickly as possible. It was a day or so before that, when he and we did not have a mutual agreement. We have been very patient with our complaints. We have been trying now since thebeginning of the new year to get these issues resolved. Considering this all started 09/14/2014, I would say that we have been very patient indeed. We look forward to speaking to someone, anyone, that will be willing to discuss our proposal on Wednesday, February 10,2016.
[redacted] My name is [redacted] and I oversee Customer Relations for Global Efficient Energy. I came across your case today and immediately started researching to see what I can do. What I discovered is that even after we installed more panels to attempt to resolve your concerns you...
were not satisfied with the savings. I can understand where you’re coming from 100%. However, I also discovered that you refused to pay for any of this and stopped making payments. We realized this and attempted to collect our products as we are not receiving payment for them. When we came you refused to let us recover our products. We have tried on several occasions to resolve these concerns but ultimately it seems like that’s something we aren’t able to accomplish. At this point we just want our products back, they are sitting on your house, connected, basically for free because you will not pay for them. I do not feel like this is an unfair request, we have not asked for anything unfair from you. At this point this is our last effort to resolve this with you through Customer Relations. Please let me know when we can come recover our products so we can both move forward. I appreciate the effort you put in to addressing your concerns, and apologize that even after adding more panels in effort to appease you, you still weren’t satisfied. I hope this message finds you well, have a great day. Best Regards, [redacted]
First,
we can appreciate the fact that you feel very bad for how upset we are, that
however, does not resolve the issues at hand here. As you stated in your
response “solar panels produce electricity….and your home uses it if installed
correctly.” Well, therein lays one of the many issues we have been having with
your products. If the solar panels that Global Energy has installed here in our
home are supposed to produce electricity, then we should have observed a
decrease in our electricity bill due to the help that “should” have been
provided from the panels producing electricity, but instead we have observed an
increase in our electricity bill. This of course you already know about,
because we have already sent you all the bills from our electrical provider.
Second,
we understand that you cannot control what a city inspector does or how they
perform their job. You (Global Energy) can however control what your own
employees do or do not do, and how they perform or don’t perform their job
related task. This of course is in regards to the poor customer service
experience we have received due to the “miscommunication” or lack thereof
between all of the varying customer service representatives and other Global
Energy employees. When a customer service representative set a scheduled
appointment with us in regards to the ongoing issues we have been having, and
then explained to us that “she wanted to send a crew out to check the whole
system since your warranty covers more than just the panels.”, we expected a
full on crew of Global Energy employees. Instead we were greeted by one lone
employee who was a Global Energy electrician, and he just happened to be the
same Global Energy electrician that had been out to our home previously, of
which is the one and same electrician that found that the solar panels had not
been turned on.
When
we were told a crew would be coming out to inspect the whole system, we expected
a “crew” of Global Energy employees. We were expecting the “whole system” to be
checked. We were expecting the “solar panels, reflective barrier, solar attic wind
turbine vents, the thermal attic tent, and all the work that was performed to
complete the Global Energy system by Global Energy employees” to be checked. As
your Global Energy electrician left, we realized that he never checked anything
other than the electrical box. He never got on the roof and checked the solar
panels, or went into the attic to check the reflective barrier and solar attic
wind turbine vents, or checked the thermal attic tent, or all the work that was
performed to complete the Global Energy system by Global Energy employees.
So,
we emailed a representative, who told us we would have to schedule another
appointment to have the “whole system” checked and that Global Energy was sorry
for the “MISCOMMUNICATION”. Miscommunication... I think not! Global Energy said
that they would send a “crew” out to check the “whole system”. The definition of a crew is “a group of
people who work together, (http://dictionary.cambridge.org/us/dictionary/english/crew)”,
meaning more than one person. There was no “MISCOMMUNICATION” to be had, Global
Energy did not perform the services they were supposed to perform, and then
attempted to play off the problem as it was a “Miscommunication” on our (the
customers) part, of which is completely unprofessional and shows a total lack
of respect toward any and all customers.
Third,
our HVAC system is maintained through the same company we purchased the entire
HVAC system from, and our warranty coverage includes seasonal maintenance, tune
ups, clean outs, filter exchanges, and many more relevant items and services. The
most recent maintenance was performed this past summer, which has allowed our
HVAC system to stay up to code and running just as efficient as it was before
the installation of any Global Energy products. In regards to your question
concerning the most current HVAC system checkup and if we could provide the Revdex.com
with our most current HVAC system maintenance checkup for review… Yes we can,
once we receive a copy from the company. Also, since we have a maintenance
warranty agreement with the company we purchased the HVAC from, it would be
unwise to have anyone else other than them check our HVAC system due to the
possibility of voiding our maintenance warranty agreement. So as you can see,
it does matter who checks the HVAC system out.
Fourth,
in viewing the other complaints that have been filed against Global Energy
through the Revdex.com, there seems to be a trend. The trend seems to be that the
products you provide don’t work as advertised, regardless of how many products
your customers have installed. That is misrepresentation on Global Energy’s
part and outright deceitful. We state
this, because… well we have proof through our bills that we are saving nothing
and that the products don’t work, plus the complaints from others. Yet, we (the
customer) are supposed to just take your (Global Energy’s) word as proof that
your products work? Your (Global Energy’s) “word as proof “that your products
work, hold no value up against the stack of physical evidence showing that they
don’t.
Last,
we have followed Global Energy’s instructions in regards to sending them our
electricity bills for them to view. Global Energy has offered 4 more panels,
but we have refused the offer due to the fact that the two we have don’t work
and the many complaints from people on the Revdex.com that there is no savings, no
matter how many panels the customer has. We have persevered through numerous
customer service representatives and now managers or CEO’s, explaining in great
detail and length the many issues we have with Global Energy’s products and
services, having each time to re-explain the entirety of the whole ordeal to
each new person. The lack of
communication on Global Energy’s part is infuriating, and we have never been
more dissatisfied. Global Energy’s response to our complaint to the Revdex.com is an
outright shameful attack. With each complaint Global Energy gives the same or
similar scripted response, showing that they really don’t care about their
customers. Global Energy has made no other attempts to contact us besides here
on the Revdex.com, since our email to Global Energy’s manager at the beginning of
November. We state this because, Global Energy acts like this is the first time
they have heard of the issues we have been having, and they (Global Energy) act
like we (the customer) have not sent any information to them in regards to the
provider bills, when they know we have a certified letter of receipt showing
they received the provider bills already. We take great offense to the way in
which Global Energy has treated us. Global Energy is trying to put on a show
for the Revdex.com in their attempt to cover up what issues we have been having over
the past year with them as a company.
In
conclusion, we are still seeking a full refund of the purchase price of all
Global Energy products that were installed, the removal of said products, and
the repair of any damage incurred due to the removal of any and all Global
Energy products. Certain products once removed would need to be replaced to
complete the repair because of the damaged incurred. Items such as the attic
vent wind turbines would need to be replaced due to the removal of Global
Energy products. We believe that given the degree of frustration and the
long-standing issues at hand, it would be a show of good faith from Global
Energy to put the customer first and make this situation right. If Global
Energy truly wants to resolve this matter, they would agree to the resolution
we are seeking.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.I could not get the attached files to send to Revdex.com; therefore, I have sent the invoices directly to [redacted]
Regards,
[redacted]
I've copied below the recent email correspondence between Mrs. [redacted] and [redacted] your energy auditor over the last 24 hours. From the below conversation please note we have not been provided any usage or data for your home. Per the email one of our service representatives will be in contact...
with you within 24 hours to discuss your concerns and game plan to resolve your concerns. We appreciate your willingness to work with us toward a common goal. [redacted],
I sincerely
apologize about the misunderstanding, but I always mention I can help you get
your previous energy bills via your utility provider's website if you're unable
to. We have no way of obtaining that information as everything is under your
name.
However, we
want to be able to assist you on this matter. I will get with our service
department and have someone get in contact with you.
[redacted]
I have sent emails that go unanswered, even when I ask multiple times if anyone has gotten them. not until I make a fuss does someone answer and usually just to tell me that someone else was supposed to respond. I have also left voicemails that go unresponded to, in particular from [redacted]. Finally, once I submitted this complaint, I received an actual response that was more than one sentence long and wasnt just a deferral of responsibility. I look forward to the proposed resolution.
It's now almost December. I have 4 bills for solar panels, interest grows every month, and no one will return my calls OR actually transfer me to someone with any position to rectify the situation.
Regards,
[redacted]
Hi [redacted]. I've made a decision to counter their $1000 offer. I texted both [redacted] and [redacted] yesterday, asking them to call me. Haven't heard back from them.I filed a complaint through the company that is handling my $16000 loan. Enerbank has tried contacting [redacted] and [redacted] but aren't getting any response. I also followed up with the TX attorney general about the complaint I filed through them. There's nothing they can do for me or help me with. So, that's why i've decided to make a counter offer. Just giving you an update.
My complaint is not with the rebate. I received the rebate check in October 2015. My complaint is that my kilowatt usage has not decreased, but has actually increased in some months. We have tried contacting the company several times about this issue and no one has helped us. In the companies response, they are saying that they will not do anything for 1 year to see if our kilowatt usage has decreased. As I am living up to my agreement by paying for this service each month, I believe that they should live up to their agreement by making sure our kilowatts decrease. We should not have to wait 1 year to find out if there is a problem in the system or that they system does not work. At this time I believe that this system will not save me any money, but will only cost me more money in the long run. I would like to discuss the removal of the system from my home.
[redacted]
[redacted]
I am not trying to ag this on or be hard to deal with. I wish this deal was over more than anyone. GEE has stressed me out so much that I wish I would have never started this deal. I have way too much money invested to drop it. You are right when you say that many people have dealt with me. Fourteen is my last count. The only problem is that most of them do not have any authority to make a decision. And others do not work there anymore. They constantly had to run to others to get answers even for the smallest questions which caused huge delays and confusion. I am unsure of what you mean by reimbursement... Are you saying once you do? Or are you saying you already have? I have not received any reimbursement up to this point. The additional panels and insulation were attempts to reach the guarantee not serve as a reimbursement. Your salesman told me and my wife very clearly that you would save us 40% on our light bill even with us installing the pool. That is all I expect from you. If you cannot do what was guaranteed, then we want our money that is due to us so we can move on with our life's. If you need to meet, then do so and please do not delay. We are going on two years of dealing with this craziness.
Sales person or business do not need to know income in order to find how much the rebate would be. Sale was based on how much I was willing to spend and based on that he mention how much the irs would send me back he also wrote it. In order to get to where I was comfortable paying a month after sending the 9200 back to the finance company for payment towards the principal...rebate is a fixed amount and it doesn't change based on income. It is exactly 30% of sale price. He over quoted the percentage to make the sale. It is a misleading sales tactic and false advertising when the rebate has not changed...it is 30 percent. Why are calls being ignored? Why are you just sending my rebate?...it should have been 6 to 8 weeks after the sale?.. And what about the trees? Are you going to cut or pay to have them cut?...what was the result of your tree crew? I would like what I requested and what is fair. I'm not asking for anything more. Just complete what was agreed.
Mr. [redacted], I appreciate the time you took to address your concerns. I've actually been trying to reach you, I've called several times since January but it goes to voicemail each time. On the 27th of January, I sent you an email as well but never received one back. I've attached a screenshot...
of the email to show you I'm telling the truth. I would be more than happy to address your concerns, I just need a little bit more information from you. If you could please contact me directly I would greatly appreciate it. My work cell number is ([redacted]) [redacted] and my email is [redacted].co All the best,[redacted]
This response is adequate as an interim solution. However I have heard these statements before and nothing has come of it. I would like a positive resolution. If the meeting ends with my receiving the rest of my savings rebate it will be accepted.
This issue still has not been resolved. We have been contacted by the company and they say they are working on it but NO nothing has been resolved. We still have solar panels that we paid $18,300 for in November and it is now April and we have had Zero use of them. This whole process of working with global energy has been a disaster. We have spoke to several people who continue to pass the buck to other people in the company and still ZERO resolution. Please do not close this case. Contact me, [redacted] ###-###-#### or my husband M.[redacted] ###-###-#### with any questions or comments. Thank you, [redacted]
Regards,
[redacted]