Can you please send me any documentation you may have supporting the reimbursement amount you mentioned you are owed? I would greatly appreciate it so I can look into this further and proceed with the next steps needed to get you your reimbursement as quickly as possibleI apologize for the
inconvenience
Complaint: *** I am rejecting this response because: 1. They did send someone to my house on 3NOVand they identified that I had a bad part and was told they didn't have the part so they would probably have to order it. I had not heard a status on when the part would be here so they could repair my system2. I have the solar edge application and I can see my production history since July My system stopped production 29Sepso I can see that I will have production loss As for the compensation for any loss productionI have had to send my bills for the year prior to the panels, and for the past year with the panelsHowever the last bill sent was back in May and when I have tried sending the bills to that person since May, the emails now comeback as though she is no longer with the company. 3. In prior complaints to the Revdex.com, the person responding would sign the responseWhoever responded this time did not bother to sign their responseSo, how do we know this person has any authority to fix our issues? Regards, *** ***
This company's response is laughableOf course it is frustrating when you have discovered you have been scammedThe products do not work at allThey were suppose to already have sent out a crew to check out the whole system(of which I had to wait two weeks before they were able to come out), but due to their incompentence only sent out one person that just checked the panelsOf course their person is going to say the products are workingThe city inspection of which the company stated was less than minutes at the end of the dayThe inspector glanced at the breaker box inside the house for seconds and then checked the outside panel work where the wires from the solar panel system are connected for another secondsNo other equipment was used to determine functionality of the system as this company states the city inspection didI have already sent in all the utility bills which was a nightmare in and of itself of whether the company received them or not for weeksFirst they said they had them, when I had never sent them, and then once I sent them and got signed confirm receipt that the company had received them, then they kept telling me they didn'tThen I waited months and sent them all in againBut yet now they want to extend the time of having to monitor for savings because of their incompetence to turn the system onEven though there is not difference with the panels off or on because they don't do anything obviouslyThe company knows going into this that they will have to pay back the 40% savings garauntee, but make it as difficult as possible for the customer to do, because even if they pay back every single customer they are still making a profit off the overpriced fake of a productAs far as having them come our and look at our HVAC, OUT OF THE QUESTION! Our system is less than years old and is serviced twice a year by a maintence company to make sure it is in proper working orderI do not trust this company to allow them to be handling anything else in our house under the disguise of "fixing" their equipmentIt's the same system before the panels were installed as it is now and so either way, even if it uses up 70% of our energy usage, there still should have been a savings from having their products installedThis company uses smooth words that sound eloquent as if they are in no wrong, but if that was the case this company would not have as many complaints against them with the Revdex.com I have never filed a complaint before but I can not let this company get away with scamming hard working peopleEven after expressing my grievances with the manager I have not had any response from them The following is the email I sent the manager on Oct and have not receive any response from yet.:So in July of a representative came out and gave us the presentation and we had the services installedIt was "turned on" the second week of SeptemberI gave it a couple of months and realized that we were not having any savings whatsoeverIn fact, more often than not we were seeing in increase in usage though our lifestyle and electricity usage has not changedI reached out to you company in March to ask them about thisI was told by *** that I needed to send in my electric bills for the previous months and the ones since we had the system installedI was given an address to mail them to after asking a few times, and then I recieved an email from *** saying that she had received our statements, which is funny because I hadn't even mailed them out yetAnd then I did mail them out and got a confirmation that it was delivered and signed for but then *** said she didn't have themWe talked that one time on the phone with your company who told my husband on the phone that they did not have our statements and we told them that we had a signed confirmation that *** *** had received themThey quickly hurried off the phone after thatThat was around April 16th and I sent an e-mail asking for answers, and didn't hear anything back until after I sent another e-mail on May 4th, of which when I still did not know if you had the statements in hand at your company even though the confirmed receipt shows that you received them on April 10thAfter that e-mail we finally received a call from your company and they sent someone to come check out the panels on May 7thIt was determined that the panels were never actaully turned on when your employee was suppose to turn them on in SeptemberSo after that we were like , "ok, now it should work"Imagine our surprise and disgust when once again the bills kept coming in with no difference whatsoeverI waited throughout the summer months to give it a chance and nothing, in fact our bills continued to be even higher than before we got the panelsSo once again I began contacting your company through ***I sent several e-mails starting at the end of AugustI left several voice mails.Never received any response AGAINFOR A MONTHI finally found your company's facebook page and got an immediate response from whoever runs that, that they would contact customer service and they would get back with me on MondayThat is when I started communicating with ***And I have to say she has been the only reliable and attempting to be helpful person I have dealt with with your company so far But once again I have to go through all of our issues that we have been havingSo this is now the 4th person that I have had to recount everything with and that is very time consuming on my part***, ***, Facebook rep, and now ***I told her how frustrated I was and that I was just done with the company and its products and how I wanted a refundShe told me that since I had had the products for a year now that we were beyond the point of a refund, but yet when I had communication with *** she said we couldn't analyse anything to determine savings until it had been a full year *** then said she wanted to send a crew out to check the whole system since your warranty covers more than just the panelsI figured I would at least give this a try to make sure nothing else might be wrong with the system that would be causing it not to work properlyIt took over two weeks before they would be able to send out their "crew"So we waitedThen this "crew" came out which ended up only being one guy that came for about minutes, checked out the panels only, said that they were "working"That was itNo checking the attic solar insulation, no checking the solar attic fans, no checking the wraps, or anything else So obviously your company's idea of working and my idea of working are two completely different things So when I e-mail *** and Megan again about the visit, the response back was basically that they knew they were only sending one guy out that day and that if I wanted to they could then schedule another person to come look at the other stuffI was like no, no, noThey blamed it on miscommunication but how can it be miscommunication when YOUR own people tell ME they are going to send out a crew of people to check out the whole system and then set up a time to come, but then only send oneThen making me have to wait even longer to send out supposedly another crew to check out the rest when that should have already been doneI was offered another panels of which I refused because if the two "working" ones I have DON"T DO ANYTHING, then why would I want an additional useless panels*** then said she couldn't help me further and said I would have to speak with a managerThat was MondayOnce again I had to initiate resolution by confirming if *** indeed had let you know that I wanted to speak with youAfter that e-mail I got a response with your contact info and your e-mail, wanting me to rehash everything all over again for the 5th timeAnd this is just a brief synopsis of all the aggravation, lack of communications, lack of promised savings, and headaches caused by doing business with your companyI believe your company is a sham and knows that their products are worthless but then trap people into itThen your company only has to pay 40% x years which is a fraction of what you make from the productSo when all is said and done, you make a profit and people are left with your worthless products. I work nights and so I am not usually up during business hours, which is why e-mail communication works best for me. Like I said before I am seeking full resolution of your company coming and taking your worthless products back, fixing any damages left behind from such removal of products, and a full refundIf I do not see this resolution as I have stated, then I will be contacting the Revdex.com, the news, and further action if neededI have been more than patient in this seeking a resolution since I have been dealing with this since March and it is now nearly November.I have now contacted the Revdex.com obviously and I am still seeking resolution of a complete refund, them taking their worthless products, and repairing any damages left behind
** *** I do sincerely apologize on behalf of Global Efficient Energy for the stress you have endured during this whole process. However, I do intend on trying to fix this issue to the best of my ability. After speaking with you this morning, I do believe that we have established
a plan of action and the necessary steps needed to beginAs well as I have been made aware of some other issues that I am hoping to assist you with.Please know that I will work to the best of my ability to reach a resolution that will satisfy you. If you have any questions or concerns please do not hesitate to reach out to me.*** ***
*** Revdex.com
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I would like for the revolving interest to come off the payments and cut the interest offDue to we was told by one of your sells people that is was not a revolving interest and we could call and have it loweredAnd the way y'all said it would lower our electric bill by % and it has not lowered it at allSo this is not what your company was selling they are selling lies to all of the people that purchased your productThis it not a very good way to have a business ranI am glad none of my neighbors had this done to their houseBecause if they listened to what we was told than we would have lied to all of them and we would have no friends in our neighborhood . Thank you for your time but this issue needs to get resolved really soon. *** *** *** ***
Revdex.comMESSAGE FROM BUSINESS:
Global Efficient Energy want you to know that we take this complaint very seriouslyReaching a fair resolution with you is a top priorityAccordingly, we will thoroughly investigate this matter and take the appropriate action promptlyWe look forward to working together to reach a resolution.*** ***
*** *** ***
** *** *** *** ***
** *** ***
***
I do accept their proposed action: however, I will not consider the issue to be resolved until I actually receive the check according to what I have been told
*** ***I would like to sincerley apologize on behalf of Global Efficient Energy for the stress and frustration you have received. We will do our best to rectify the issues at hand as quickly as possible. I have already contacted the proper departments, as well as project management
in order to come to a quick and efficient resolution for you. They should be assisting you by the end of this week, to begin the switchover process I believe this will be a good initial start for a plan of actionIn the meantime, I will be corresponding with GreenSky as well as our finance departments to see what options we have available, to possibly meet your desired settlement. Please know that we do appreciate your business and look forward to speaking with you as well.If you have any questions or concerns, please feel free to get in touch with me at your earliest convenience. Kind Regards,*** ***
*** ***
***
The document they are requesting was sent via email and I forwarded the same message to the Revdex.com so there was a record. The company has been emailed and called several times again as soon as this morning and there has been no response from them other than this message I received through the Revdex.com. It is difficult to get a resolution when there is no response.*** ***
The system is now operational, but only because I called Choice and got the meter installed myself after not hearing back from GEE when I asked when it would be finished. I will not agree to close this case until the "next steps," as Ms*** stated, are discussed. I have found my house to be extremely cold after the removal of the attic insulation for the insulation of the "foam" that was supposed to improve heat retention. I can't say what type of savings results the solar is providing, if any, because I haven't received an electric bill since it was completed on January My gas bill has not changed at all*** ***
***, I wanted to reach out to you because I came across your complaint and wanted to let you know I will be launching an investigation to determine what action, if any, should be takenI need clarification on some things because your panels were installed in 06/as you stated and we
did not have the software that we do now therefore I do not have a digital account for youBecause of this I have no way to see any logged communicationMy question, is that if your panels were installed in 06/and you sent your bills in as you stated but never received your check was there any communication in this year gap between the year after install and the date that you originally filed this complaint? Secondly, who confirmed receipt of your bills? How were they sent in? Any documentation you can provide in regards to your contract, any communication between yourself and Global, anything related to your complaint would be very helpfulYou stated that you sent your bills in, it was a stipulation in your contract (standard in every contract) that each bill be sent by certified mail each month for the following months to qualify for the savings assuranceThis is a stipulation so that in a scenario like this where a complaint is filed years after that panels were installed, you have proof to say you sent in your bills and held up your end of the bargainAlso, any documentation you have where you were told you would be compensated for the supposed damage caused to your door would be extremely helpful as wellLike I mentioned earlier, I’m going to begin investigating these matters and take any action deemed necessaryYou can send everything you have to *** I will confirm receipt and we will go from thereI apologize for the delay in response but can assure you that this will take top priorityThank you for your help, time, and patience it is truly appreciated *** **
Complaint: ***
I am rejecting this response because: The company did not send a "limited" release. They sent a release saying that by signing the agreement, I will NEVER sue them for anything ever. By signing the agreement to get my refund, I am releasing them from any issues that the system may cause (malfunctions, etc). When I explained that this agreement did not sound right - their lawyer laughed and said "I am really surprised that you picked up on what this agreement is". That made it even worse. This company provided promises. There is no savings and we were promised 40% savings on our electric bill. We were SCAMMED by purchasing a $system that does NOTHING. This company is a huge scam overall. And the icing on the cake is that they withhold the refund pending that you agree to NEVER hold them accountable for anythingThanks.
Regards,
*** ***
This complaint has not been resolvedI have received an e-mail from a Global
representative asking for information of my concerns with Global and I have
replied to their e-mail request As such, I have resolution on the complaint the they will not respond I did receive a response.I will attempt to call the rep this next
week.However, this complaint is not resolved until I obtain satisfaction on
the short fall of their warranty to reduce my energy bills by 40%
Ms***, I realize you did not know this but our Director of Project Management visited your home on 8/14/and used your installation as training for other out of state staff members, so we do disagree that a trained professional was not at your home Each and every one of our Foam team installers are required to complete certified training and Global pays to send them out of state for certification training We are sorry if you feel they are trained inadequately or not qualified due to the fact they may speak little English, each Foam team member is fully trained and are Global Efficient Energy employee and not a sub contractor We do not find anything related to this complaint as comical but we can appreciate your light heartiness, we want to resolve this before further steps are needed You state we have not had our time completely wasted, then you state in fact, we have sent crews different times to you home to attempt to fix the issues Will you agree to reasonably attempt to resolve this complaint and allow our team to visit your home and be let in to complete any repairs if they are needed? We want nothing more than to resolve this complaint and move on Thank you
We recently retained outside counsel to assist in the response to this Revdex.com complaintWe respectfully request five (5) business days for counsel to review, research and assist in providing the consumer with the most appropriate response to the consumer’s concerns
A representative will be in touch with Ms*** to go over the terms of her warranties and determine the next steps she can take in order to have her microinverters repaired or replacedThey are covered under manufacturer warranty
Global Energy promised a retribution payment to me on October 14, stating that would likely be weeks before I actually received the promised check. That check has not been received. I have sent several emails to my contact and did not receive any responses. I then tried to call the contact and was advised that the person no longer works in the Customer Service Department. I then was referred to a person (***) who was covering her work. I have left two telephone messages to return my call but have not received a call My agreement with the company concerned the short fall on saving of electricity. The company has failed to address the shortfall in saving in natural gas which was also promised to be reduced by 40% Please feel free to contact me if you need additional information
Hi Mr***, The last update I have for you on your file is notated that Mr*** has attempted to reach you to extend our settlement offer but each time he tries there is a busy signalHave you had any luck getting in touch with him? If you wouldn't mind, please contact Mr*** at your earliest convenience at ###-###-#### ext, so we can get this matter resolved as quickly as possible. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-----Original Message-----From: *** *** [mailto:***] Sent: Tuesday, December 20, 1:PMTo: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** I received a check from Global todayI want to thank you for helpYou can now close my case. Have a wonderful holiday*** ***
Thank you for working with us, we have received your information via email We also have emailed and call you several times so we do understand the difficulty of making contact sometimes Thank you for calling directly into our office which is always the best way to reach us Thank you for accepting our offer to send an HVAC tech free of charge to inspect your system Once we have the HVAC report we can game plan how to move forwardWe appreciate your time and willingness to accept our offer We will get your issues resolved and take care of you as your service provider
Hi Mr***, I have e-mailed you the information I am lacking to complete your analysisOnce I have this I can complete and deliver results to youThank you for your patience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11138555, and find that this resolution is
satisfactory to me *** has started accepting my calls, but I had to find my own contractor to do the roof workThis is disappointing but as long as the company accepts the contractor's proposal, I am ok with itGlobal Efficient Energies needs to inform its employees that proper communication is an important aspect of keeping its customers happy
Can you please send me any documentation you may have supporting the reimbursement amount you mentioned you are owed? I would greatly appreciate it so I can look into this further and proceed with the next steps needed to get you your reimbursement as quickly as possibleI apologize for the
inconvenience
Complaint: *** I am rejecting this response because: 1. They did send someone to my house on 3NOVand they identified that I had a bad part and was told they didn't have the part so they would probably have to order it. I had not heard a status on when the part would be here so they could repair my system2. I have the solar edge application and I can see my production history since July My system stopped production 29Sepso I can see that I will have production loss As for the compensation for any loss productionI have had to send my bills for the year prior to the panels, and for the past year with the panelsHowever the last bill sent was back in May and when I have tried sending the bills to that person since May, the emails now comeback as though she is no longer with the company. 3. In prior complaints to the Revdex.com, the person responding would sign the responseWhoever responded this time did not bother to sign their responseSo, how do we know this person has any authority to fix our issues? Regards, *** ***
This company's response is laughableOf course it is frustrating when you have discovered you have been scammedThe products do not work at allThey were suppose to already have sent out a crew to check out the whole system(of which I had to wait two weeks before they were able to come out), but due to their incompentence only sent out one person that just checked the panelsOf course their person is going to say the products are workingThe city inspection of which the company stated was less than minutes at the end of the dayThe inspector glanced at the breaker box inside the house for seconds and then checked the outside panel work where the wires from the solar panel system are connected for another secondsNo other equipment was used to determine functionality of the system as this company states the city inspection didI have already sent in all the utility bills which was a nightmare in and of itself of whether the company received them or not for weeksFirst they said they had them, when I had never sent them, and then once I sent them and got signed confirm receipt that the company had received them, then they kept telling me they didn'tThen I waited months and sent them all in againBut yet now they want to extend the time of having to monitor for savings because of their incompetence to turn the system onEven though there is not difference with the panels off or on because they don't do anything obviouslyThe company knows going into this that they will have to pay back the 40% savings garauntee, but make it as difficult as possible for the customer to do, because even if they pay back every single customer they are still making a profit off the overpriced fake of a productAs far as having them come our and look at our HVAC, OUT OF THE QUESTION! Our system is less than years old and is serviced twice a year by a maintence company to make sure it is in proper working orderI do not trust this company to allow them to be handling anything else in our house under the disguise of "fixing" their equipmentIt's the same system before the panels were installed as it is now and so either way, even if it uses up 70% of our energy usage, there still should have been a savings from having their products installedThis company uses smooth words that sound eloquent as if they are in no wrong, but if that was the case this company would not have as many complaints against them with the Revdex.com I have never filed a complaint before but I can not let this company get away with scamming hard working peopleEven after expressing my grievances with the manager I have not had any response from them The following is the email I sent the manager on Oct and have not receive any response from yet.:So in July of a representative came out and gave us the presentation and we had the services installedIt was "turned on" the second week of SeptemberI gave it a couple of months and realized that we were not having any savings whatsoeverIn fact, more often than not we were seeing in increase in usage though our lifestyle and electricity usage has not changedI reached out to you company in March to ask them about thisI was told by *** that I needed to send in my electric bills for the previous months and the ones since we had the system installedI was given an address to mail them to after asking a few times, and then I recieved an email from *** saying that she had received our statements, which is funny because I hadn't even mailed them out yetAnd then I did mail them out and got a confirmation that it was delivered and signed for but then *** said she didn't have themWe talked that one time on the phone with your company who told my husband on the phone that they did not have our statements and we told them that we had a signed confirmation that *** *** had received themThey quickly hurried off the phone after thatThat was around April 16th and I sent an e-mail asking for answers, and didn't hear anything back until after I sent another e-mail on May 4th, of which when I still did not know if you had the statements in hand at your company even though the confirmed receipt shows that you received them on April 10thAfter that e-mail we finally received a call from your company and they sent someone to come check out the panels on May 7thIt was determined that the panels were never actaully turned on when your employee was suppose to turn them on in SeptemberSo after that we were like , "ok, now it should work"Imagine our surprise and disgust when once again the bills kept coming in with no difference whatsoeverI waited throughout the summer months to give it a chance and nothing, in fact our bills continued to be even higher than before we got the panelsSo once again I began contacting your company through ***I sent several e-mails starting at the end of AugustI left several voice mails.Never received any response AGAINFOR A MONTHI finally found your company's facebook page and got an immediate response from whoever runs that, that they would contact customer service and they would get back with me on MondayThat is when I started communicating with ***And I have to say she has been the only reliable and attempting to be helpful person I have dealt with with your company so far But once again I have to go through all of our issues that we have been havingSo this is now the 4th person that I have had to recount everything with and that is very time consuming on my part***, ***, Facebook rep, and now ***I told her how frustrated I was and that I was just done with the company and its products and how I wanted a refundShe told me that since I had had the products for a year now that we were beyond the point of a refund, but yet when I had communication with *** she said we couldn't analyse anything to determine savings until it had been a full year *** then said she wanted to send a crew out to check the whole system since your warranty covers more than just the panelsI figured I would at least give this a try to make sure nothing else might be wrong with the system that would be causing it not to work properlyIt took over two weeks before they would be able to send out their "crew"So we waitedThen this "crew" came out which ended up only being one guy that came for about minutes, checked out the panels only, said that they were "working"That was itNo checking the attic solar insulation, no checking the solar attic fans, no checking the wraps, or anything else So obviously your company's idea of working and my idea of working are two completely different things So when I e-mail *** and Megan again about the visit, the response back was basically that they knew they were only sending one guy out that day and that if I wanted to they could then schedule another person to come look at the other stuffI was like no, no, noThey blamed it on miscommunication but how can it be miscommunication when YOUR own people tell ME they are going to send out a crew of people to check out the whole system and then set up a time to come, but then only send oneThen making me have to wait even longer to send out supposedly another crew to check out the rest when that should have already been doneI was offered another panels of which I refused because if the two "working" ones I have DON"T DO ANYTHING, then why would I want an additional useless panels*** then said she couldn't help me further and said I would have to speak with a managerThat was MondayOnce again I had to initiate resolution by confirming if *** indeed had let you know that I wanted to speak with youAfter that e-mail I got a response with your contact info and your e-mail, wanting me to rehash everything all over again for the 5th timeAnd this is just a brief synopsis of all the aggravation, lack of communications, lack of promised savings, and headaches caused by doing business with your companyI believe your company is a sham and knows that their products are worthless but then trap people into itThen your company only has to pay 40% x years which is a fraction of what you make from the productSo when all is said and done, you make a profit and people are left with your worthless products. I work nights and so I am not usually up during business hours, which is why e-mail communication works best for me. Like I said before I am seeking full resolution of your company coming and taking your worthless products back, fixing any damages left behind from such removal of products, and a full refundIf I do not see this resolution as I have stated, then I will be contacting the Revdex.com, the news, and further action if neededI have been more than patient in this seeking a resolution since I have been dealing with this since March and it is now nearly November.I have now contacted the Revdex.com obviously and I am still seeking resolution of a complete refund, them taking their worthless products, and repairing any damages left behind
** *** I do sincerely apologize on behalf of Global Efficient Energy for the stress you have endured during this whole process. However, I do intend on trying to fix this issue to the best of my ability. After speaking with you this morning, I do believe that we have established
a plan of action and the necessary steps needed to beginAs well as I have been made aware of some other issues that I am hoping to assist you with.Please know that I will work to the best of my ability to reach a resolution that will satisfy you. If you have any questions or concerns please do not hesitate to reach out to me.*** ***
*** Revdex.com
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I would like for the revolving interest to come off the payments and cut the interest offDue to we was told by one of your sells people that is was not a revolving interest and we could call and have it loweredAnd the way y'all said it would lower our electric bill by % and it has not lowered it at allSo this is not what your company was selling they are selling lies to all of the people that purchased your productThis it not a very good way to have a business ranI am glad none of my neighbors had this done to their houseBecause if they listened to what we was told than we would have lied to all of them and we would have no friends in our neighborhood . Thank you for your time but this issue needs to get resolved really soon. *** *** *** ***
Revdex.comMESSAGE FROM BUSINESS:
Global Efficient Energy want you to know that we take this complaint very seriouslyReaching a fair resolution with you is a top priorityAccordingly, we will thoroughly investigate this matter and take the appropriate action promptlyWe look forward to working together to reach a resolution.*** ***
*** *** ***
** *** *** *** ***
** *** ***
***
I do accept their proposed action: however, I will not consider the issue to be resolved until I actually receive the check according to what I have been told
*** ***I would like to sincerley apologize on behalf of Global Efficient Energy for the stress and frustration you have received. We will do our best to rectify the issues at hand as quickly as possible. I have already contacted the proper departments, as well as project management
in order to come to a quick and efficient resolution for you. They should be assisting you by the end of this week, to begin the switchover process I believe this will be a good initial start for a plan of actionIn the meantime, I will be corresponding with GreenSky as well as our finance departments to see what options we have available, to possibly meet your desired settlement. Please know that we do appreciate your business and look forward to speaking with you as well.If you have any questions or concerns, please feel free to get in touch with me at your earliest convenience. Kind Regards,*** ***
*** ***
***
The document they are requesting was sent via email and I forwarded the same message to the Revdex.com so there was a record. The company has been emailed and called several times again as soon as this morning and there has been no response from them other than this message I received through the Revdex.com. It is difficult to get a resolution when there is no response.*** ***
The system is now operational, but only because I called Choice and got the meter installed myself after not hearing back from GEE when I asked when it would be finished. I will not agree to close this case until the "next steps," as Ms*** stated, are discussed. I have found my house to be extremely cold after the removal of the attic insulation for the insulation of the "foam" that was supposed to improve heat retention. I can't say what type of savings results the solar is providing, if any, because I haven't received an electric bill since it was completed on January My gas bill has not changed at all*** ***
***, I wanted to reach out to you because I came across your complaint and wanted to let you know I will be launching an investigation to determine what action, if any, should be takenI need clarification on some things because your panels were installed in 06/as you stated and we
did not have the software that we do now therefore I do not have a digital account for youBecause of this I have no way to see any logged communicationMy question, is that if your panels were installed in 06/and you sent your bills in as you stated but never received your check was there any communication in this year gap between the year after install and the date that you originally filed this complaint? Secondly, who confirmed receipt of your bills? How were they sent in? Any documentation you can provide in regards to your contract, any communication between yourself and Global, anything related to your complaint would be very helpfulYou stated that you sent your bills in, it was a stipulation in your contract (standard in every contract) that each bill be sent by certified mail each month for the following months to qualify for the savings assuranceThis is a stipulation so that in a scenario like this where a complaint is filed years after that panels were installed, you have proof to say you sent in your bills and held up your end of the bargainAlso, any documentation you have where you were told you would be compensated for the supposed damage caused to your door would be extremely helpful as wellLike I mentioned earlier, I’m going to begin investigating these matters and take any action deemed necessaryYou can send everything you have to *** I will confirm receipt and we will go from thereI apologize for the delay in response but can assure you that this will take top priorityThank you for your help, time, and patience it is truly appreciated *** **
Complaint: ***
I am rejecting this response because: The company did not send a "limited" release. They sent a release saying that by signing the agreement, I will NEVER sue them for anything ever. By signing the agreement to get my refund, I am releasing them from any issues that the system may cause (malfunctions, etc). When I explained that this agreement did not sound right - their lawyer laughed and said "I am really surprised that you picked up on what this agreement is". That made it even worse. This company provided promises. There is no savings and we were promised 40% savings on our electric bill. We were SCAMMED by purchasing a $system that does NOTHING. This company is a huge scam overall. And the icing on the cake is that they withhold the refund pending that you agree to NEVER hold them accountable for anythingThanks.
Regards,
*** ***
This complaint has not been resolvedI have received an e-mail from a Global
representative asking for information of my concerns with Global and I have
replied to their e-mail request As such, I have resolution on the complaint the they will not respond I did receive a response.I will attempt to call the rep this next
week.However, this complaint is not resolved until I obtain satisfaction on
the short fall of their warranty to reduce my energy bills by 40%
Ms***, I realize you did not know this but our Director of Project Management visited your home on 8/14/and used your installation as training for other out of state staff members, so we do disagree that a trained professional was not at your home Each and every one of our Foam team installers are required to complete certified training and Global pays to send them out of state for certification training We are sorry if you feel they are trained inadequately or not qualified due to the fact they may speak little English, each Foam team member is fully trained and are Global Efficient Energy employee and not a sub contractor We do not find anything related to this complaint as comical but we can appreciate your light heartiness, we want to resolve this before further steps are needed You state we have not had our time completely wasted, then you state in fact, we have sent crews different times to you home to attempt to fix the issues Will you agree to reasonably attempt to resolve this complaint and allow our team to visit your home and be let in to complete any repairs if they are needed? We want nothing more than to resolve this complaint and move on Thank you
We recently retained outside counsel to assist in the response to this Revdex.com complaintWe respectfully request five (5) business days for counsel to review, research and assist in providing the consumer with the most appropriate response to the consumer’s concerns
A representative will be in touch with Ms*** to go over the terms of her warranties and determine the next steps she can take in order to have her microinverters repaired or replacedThey are covered under manufacturer warranty
Global Energy promised a retribution payment to me on October 14, stating that would likely be weeks before I actually received the promised check. That check has not been received. I have sent several emails to my contact and did not receive any responses. I then tried to call the contact and was advised that the person no longer works in the Customer Service Department. I then was referred to a person (***) who was covering her work. I have left two telephone messages to return my call but have not received a call My agreement with the company concerned the short fall on saving of electricity. The company has failed to address the shortfall in saving in natural gas which was also promised to be reduced by 40% Please feel free to contact me if you need additional information
Hi Mr***, The last update I have for you on your file is notated that Mr*** has attempted to reach you to extend our settlement offer but each time he tries there is a busy signalHave you had any luck getting in touch with him? If you wouldn't mind, please contact Mr*** at your earliest convenience at ###-###-#### ext, so we can get this matter resolved as quickly as possible. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-----Original Message-----From: *** *** [mailto:***] Sent: Tuesday, December 20, 1:PMTo: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** I received a check from Global todayI want to thank you for helpYou can now close my case. Have a wonderful holiday*** ***
Thank you for working with us, we have received your information via email We also have emailed and call you several times so we do understand the difficulty of making contact sometimes Thank you for calling directly into our office which is always the best way to reach us Thank you for accepting our offer to send an HVAC tech free of charge to inspect your system Once we have the HVAC report we can game plan how to move forwardWe appreciate your time and willingness to accept our offer We will get your issues resolved and take care of you as your service provider
Hi Mr***, I have e-mailed you the information I am lacking to complete your analysisOnce I have this I can complete and deliver results to youThank you for your patience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11138555, and find that this resolution is
satisfactory to me *** has started accepting my calls, but I had to find my own contractor to do the roof workThis is disappointing but as long as the company accepts the contractor's proposal, I am ok with itGlobal Efficient Energies needs to inform its employees that proper communication is an important aspect of keeping its customers happy