Thank you, *** I appreciate your patience thus far and know that we will be able to get this resolved sooner rather than laterI'm making it my personal responsibility to ensure this gets handledWe will be in touch soon and I will be able to provide you a better, more solid updateAgain, thank you. *** ***
Can you please send me any documentation you may have supporting the reimbursement amount you mentioned you are owed? I would greatly appreciate it so I can look into this further and proceed with the next steps needed to get you your reimbursement as quickly as possibleI apologize for the
inconvenience
The calculation confirms the savings is only 12%Reimbursing $is hardly compensation for spending $14,and NOT receiving the guaranteed savingsThe only acceptable resolution is to make good on the promise by adding more solar panels at no extra cost
Complaint: ***
I am rejecting this response because: The company did not send a "limited" release. They sent a release saying that by signing the agreement, I will NEVER sue them for anything ever. By signing the agreement to get my refund, I am releasing them from any issues that the system may cause (malfunctions, etc). When I explained that this agreement did not sound right - their lawyer laughed and said "I am really surprised that you picked up on what this agreement is". That made it even worse. This company provided promises. There is no savings and we were promised 40% savings on our electric bill. We were SCAMMED by purchasing a $system that does NOTHING. This company is a huge scam overall. And the icing on the cake is that they withhold the refund pending that you agree to NEVER hold them accountable for anythingThanks.
Regards,
*** ***
** *** I do sincerely apologize on behalf of Global Efficient Energy for the stress you have endured during this whole process. However, I do intend on trying to fix this issue to the best of my ability. After speaking with you this morning, I do believe that we have established
a plan of action and the necessary steps needed to beginAs well as I have been made aware of some other issues that I am hoping to assist you with.Please know that I will work to the best of my ability to reach a resolution that will satisfy you. If you have any questions or concerns please do not hesitate to reach out to me.*** ***
*** Revdex.com
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I would like for the revolving interest to come off the payments and cut the interest offDue to we was told by one of your sells people that is was not a revolving interest and we could call and have it loweredAnd the way y'all said it would lower our electric bill by % and it has not lowered it at allSo this is not what your company was selling they are selling lies to all of the people that purchased your productThis it not a very good way to have a business ranI am glad none of my neighbors had this done to their houseBecause if they listened to what we was told than we would have lied to all of them and we would have no friends in our neighborhood . Thank you for your time but this issue needs to get resolved really soon. *** *** *** ***
Revdex.comMESSAGE FROM BUSINESS:
Global Efficient Energy want you to know that we take this complaint very seriouslyReaching a fair resolution with you is a top priorityAccordingly, we will thoroughly investigate this matter and take the appropriate action promptlyWe look forward to working together to reach a resolution.*** ***
*** *** ***
** *** *** *** ***
** *** ***
***
The document they are requesting was sent via email and I forwarded the same message to the Revdex.com so there was a record. The company has been emailed and called several times again as soon as this morning and there has been no response from them other than this message I received through the Revdex.com. It is difficult to get a resolution when there is no response.*** ***
Ms***, I realize you did not know this but our Director of Project Management visited your home on 8/14/and used your installation as training for other out of state staff members, so we do disagree that a trained professional was not at your home Each and every one of our Foam team installers are required to complete certified training and Global pays to send them out of state for certification training We are sorry if you feel they are trained inadequately or not qualified due to the fact they may speak little English, each Foam team member is fully trained and are Global Efficient Energy employee and not a sub contractor We do not find anything related to this complaint as comical but we can appreciate your light heartiness, we want to resolve this before further steps are needed You state we have not had our time completely wasted, then you state in fact, we have sent crews different times to you home to attempt to fix the issues Will you agree to reasonably attempt to resolve this complaint and allow our team to visit your home and be let in to complete any repairs if they are needed? We want nothing more than to resolve this complaint and move on Thank you
*** ***I would like to sincerley apologize on behalf of Global Efficient Energy for the stress and frustration you have received. We will do our best to rectify the issues at hand as quickly as possible. I have already contacted the proper departments, as well as project management
in order to come to a quick and efficient resolution for you. They should be assisting you by the end of this week, to begin the switchover process I believe this will be a good initial start for a plan of actionIn the meantime, I will be corresponding with GreenSky as well as our finance departments to see what options we have available, to possibly meet your desired settlement. Please know that we do appreciate your business and look forward to speaking with you as well.If you have any questions or concerns, please feel free to get in touch with me at your earliest convenience. Kind Regards,*** ***
*** ***
***
This complaint has not been resolvedI have received an e-mail from a Global
representative asking for information of my concerns with Global and I have
replied to their e-mail request As such, I have resolution on the complaint the they will not respond I did receive a response.I will attempt to call the rep this next
week.However, this complaint is not resolved until I obtain satisfaction on
the short fall of their warranty to reduce my energy bills by 40%
The system is now operational, but only because I called Choice and got the meter installed myself after not hearing back from GEE when I asked when it would be finished. I will not agree to close this case until the "next steps," as Ms*** stated, are discussed. I have found my house to be extremely cold after the removal of the attic insulation for the insulation of the "foam" that was supposed to improve heat retention. I can't say what type of savings results the solar is providing, if any, because I haven't received an electric bill since it was completed on January My gas bill has not changed at all*** ***
***, I wanted to reach out to you because I came across your complaint and wanted to let you know I will be launching an investigation to determine what action, if any, should be takenI need clarification on some things because your panels were installed in 06/as you stated and we
did not have the software that we do now therefore I do not have a digital account for youBecause of this I have no way to see any logged communicationMy question, is that if your panels were installed in 06/and you sent your bills in as you stated but never received your check was there any communication in this year gap between the year after install and the date that you originally filed this complaint? Secondly, who confirmed receipt of your bills? How were they sent in? Any documentation you can provide in regards to your contract, any communication between yourself and Global, anything related to your complaint would be very helpfulYou stated that you sent your bills in, it was a stipulation in your contract (standard in every contract) that each bill be sent by certified mail each month for the following months to qualify for the savings assuranceThis is a stipulation so that in a scenario like this where a complaint is filed years after that panels were installed, you have proof to say you sent in your bills and held up your end of the bargainAlso, any documentation you have where you were told you would be compensated for the supposed damage caused to your door would be extremely helpful as wellLike I mentioned earlier, I’m going to begin investigating these matters and take any action deemed necessaryYou can send everything you have to *** I will confirm receipt and we will go from thereI apologize for the delay in response but can assure you that this will take top priorityThank you for your help, time, and patience it is truly appreciated *** **
I do accept their proposed action: however, I will not consider the issue to be resolved until I actually receive the check according to what I have been told
Hi Mr***, The last update I have for you on your file is notated that Mr*** has attempted to reach you to extend our settlement offer but each time he tries there is a busy signalHave you had any luck getting in touch with him? If you wouldn't mind, please contact Mr*** at your earliest convenience at ###-###-#### ext, so we can get this matter resolved as quickly as possible. Thank you!
Global Energy promised a retribution payment to me on October 14, stating that would likely be weeks before I actually received the promised check. That check has not been received. I have sent several emails to my contact and did not receive any responses. I then tried to call the contact and was advised that the person no longer works in the Customer Service Department. I then was referred to a person (***) who was covering her work. I have left two telephone messages to return my call but have not received a call My agreement with the company concerned the short fall on saving of electricity. The company has failed to address the shortfall in saving in natural gas which was also promised to be reduced by 40% Please feel free to contact me if you need additional information
Thank you for working with us, we have received your information via email We also have emailed and call you several times so we do understand the difficulty of making contact sometimes Thank you for calling directly into our office which is always the best way to reach us Thank you for accepting our offer to send an HVAC tech free of charge to inspect your system Once we have the HVAC report we can game plan how to move forwardWe appreciate your time and willingness to accept our offer We will get your issues resolved and take care of you as your service provider
A representative will be in touch with Ms*** to go over the terms of her warranties and determine the next steps she can take in order to have her microinverters repaired or replacedThey are covered under manufacturer warranty
We recently retained outside counsel to assist in the response to this Revdex.com complaintWe respectfully request five (5) business days for counsel to review, research and assist in providing the consumer with the most appropriate response to the consumer’s concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-----Original Message-----From: *** *** [mailto:***] Sent: Tuesday, December 20, 1:PMTo: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** I received a check from Global todayI want to thank you for helpYou can now close my case. Have a wonderful holiday*** ***
Hi Mr***, I have e-mailed you the information I am lacking to complete your analysisOnce I have this I can complete and deliver results to youThank you for your patience
The first electrician sent by Global Efficient Energy was the cause of the problem that occurredHe did not ground the panel box which caused the lights in our home to go haywire when they were turned on and a light fixture to burn out in our bedroom. The second electrician who came out did not find the problem either, which was that the panel box had not been grounded. When the electrician we called came out, he found the problem, double checked all the wires to make sure nothing else was damaged from the lack of grounding of the panel boxHe had to replace the light fixture in our bedroom that had been burned out when the electrical surge took place. This was the bill I submitted. The problem was GEE's fault. Had the panel box been grounded on the first visit or second visit, we would NOT have had to have an electrician fix what GEE should have doneThis is why we feel we should be compensated for the bill we received from the electrician we had to hire to get us back in our home. We had been out of our home for days while all this was going on.Also, *** never said that we had electrical issues. We have lived here for years and recently remodeled prior to GEE coming in. We were updating our home, not having electrical issues.Also, my wife called GEE after we received your 1st decision. We felt that you did not understand what had really happened. She spoke to *** *** who, after hearing the whole story, said she would pursue the issue because she felt that the whole story had not been understood. She even gave her her cell number so we could communicate because she was out of the office a lot. She was helpful until she stopped returning our phone calls. Finally, my wife called the GEE number and was put through to *** ***. He was rude and of no help
Thank you, *** I appreciate your patience thus far and know that we will be able to get this resolved sooner rather than laterI'm making it my personal responsibility to ensure this gets handledWe will be in touch soon and I will be able to provide you a better, more solid updateAgain, thank you. *** ***
Can you please send me any documentation you may have supporting the reimbursement amount you mentioned you are owed? I would greatly appreciate it so I can look into this further and proceed with the next steps needed to get you your reimbursement as quickly as possibleI apologize for the
inconvenience
The calculation confirms the savings is only 12%Reimbursing $is hardly compensation for spending $14,and NOT receiving the guaranteed savingsThe only acceptable resolution is to make good on the promise by adding more solar panels at no extra cost
Complaint: ***
I am rejecting this response because: The company did not send a "limited" release. They sent a release saying that by signing the agreement, I will NEVER sue them for anything ever. By signing the agreement to get my refund, I am releasing them from any issues that the system may cause (malfunctions, etc). When I explained that this agreement did not sound right - their lawyer laughed and said "I am really surprised that you picked up on what this agreement is". That made it even worse. This company provided promises. There is no savings and we were promised 40% savings on our electric bill. We were SCAMMED by purchasing a $system that does NOTHING. This company is a huge scam overall. And the icing on the cake is that they withhold the refund pending that you agree to NEVER hold them accountable for anythingThanks.
Regards,
*** ***
** *** I do sincerely apologize on behalf of Global Efficient Energy for the stress you have endured during this whole process. However, I do intend on trying to fix this issue to the best of my ability. After speaking with you this morning, I do believe that we have established
a plan of action and the necessary steps needed to beginAs well as I have been made aware of some other issues that I am hoping to assist you with.Please know that I will work to the best of my ability to reach a resolution that will satisfy you. If you have any questions or concerns please do not hesitate to reach out to me.*** ***
*** Revdex.com
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I would like for the revolving interest to come off the payments and cut the interest offDue to we was told by one of your sells people that is was not a revolving interest and we could call and have it loweredAnd the way y'all said it would lower our electric bill by % and it has not lowered it at allSo this is not what your company was selling they are selling lies to all of the people that purchased your productThis it not a very good way to have a business ranI am glad none of my neighbors had this done to their houseBecause if they listened to what we was told than we would have lied to all of them and we would have no friends in our neighborhood . Thank you for your time but this issue needs to get resolved really soon. *** *** *** ***
Revdex.comMESSAGE FROM BUSINESS:
Global Efficient Energy want you to know that we take this complaint very seriouslyReaching a fair resolution with you is a top priorityAccordingly, we will thoroughly investigate this matter and take the appropriate action promptlyWe look forward to working together to reach a resolution.*** ***
*** *** ***
** *** *** *** ***
** *** ***
***
The document they are requesting was sent via email and I forwarded the same message to the Revdex.com so there was a record. The company has been emailed and called several times again as soon as this morning and there has been no response from them other than this message I received through the Revdex.com. It is difficult to get a resolution when there is no response.*** ***
Ms***, I realize you did not know this but our Director of Project Management visited your home on 8/14/and used your installation as training for other out of state staff members, so we do disagree that a trained professional was not at your home Each and every one of our Foam team installers are required to complete certified training and Global pays to send them out of state for certification training We are sorry if you feel they are trained inadequately or not qualified due to the fact they may speak little English, each Foam team member is fully trained and are Global Efficient Energy employee and not a sub contractor We do not find anything related to this complaint as comical but we can appreciate your light heartiness, we want to resolve this before further steps are needed You state we have not had our time completely wasted, then you state in fact, we have sent crews different times to you home to attempt to fix the issues Will you agree to reasonably attempt to resolve this complaint and allow our team to visit your home and be let in to complete any repairs if they are needed? We want nothing more than to resolve this complaint and move on Thank you
*** ***I would like to sincerley apologize on behalf of Global Efficient Energy for the stress and frustration you have received. We will do our best to rectify the issues at hand as quickly as possible. I have already contacted the proper departments, as well as project management
in order to come to a quick and efficient resolution for you. They should be assisting you by the end of this week, to begin the switchover process I believe this will be a good initial start for a plan of actionIn the meantime, I will be corresponding with GreenSky as well as our finance departments to see what options we have available, to possibly meet your desired settlement. Please know that we do appreciate your business and look forward to speaking with you as well.If you have any questions or concerns, please feel free to get in touch with me at your earliest convenience. Kind Regards,*** ***
*** ***
***
This complaint has not been resolvedI have received an e-mail from a Global
representative asking for information of my concerns with Global and I have
replied to their e-mail request As such, I have resolution on the complaint the they will not respond I did receive a response.I will attempt to call the rep this next
week.However, this complaint is not resolved until I obtain satisfaction on
the short fall of their warranty to reduce my energy bills by 40%
The system is now operational, but only because I called Choice and got the meter installed myself after not hearing back from GEE when I asked when it would be finished. I will not agree to close this case until the "next steps," as Ms*** stated, are discussed. I have found my house to be extremely cold after the removal of the attic insulation for the insulation of the "foam" that was supposed to improve heat retention. I can't say what type of savings results the solar is providing, if any, because I haven't received an electric bill since it was completed on January My gas bill has not changed at all*** ***
***, I wanted to reach out to you because I came across your complaint and wanted to let you know I will be launching an investigation to determine what action, if any, should be takenI need clarification on some things because your panels were installed in 06/as you stated and we
did not have the software that we do now therefore I do not have a digital account for youBecause of this I have no way to see any logged communicationMy question, is that if your panels were installed in 06/and you sent your bills in as you stated but never received your check was there any communication in this year gap between the year after install and the date that you originally filed this complaint? Secondly, who confirmed receipt of your bills? How were they sent in? Any documentation you can provide in regards to your contract, any communication between yourself and Global, anything related to your complaint would be very helpfulYou stated that you sent your bills in, it was a stipulation in your contract (standard in every contract) that each bill be sent by certified mail each month for the following months to qualify for the savings assuranceThis is a stipulation so that in a scenario like this where a complaint is filed years after that panels were installed, you have proof to say you sent in your bills and held up your end of the bargainAlso, any documentation you have where you were told you would be compensated for the supposed damage caused to your door would be extremely helpful as wellLike I mentioned earlier, I’m going to begin investigating these matters and take any action deemed necessaryYou can send everything you have to *** I will confirm receipt and we will go from thereI apologize for the delay in response but can assure you that this will take top priorityThank you for your help, time, and patience it is truly appreciated *** **
I do accept their proposed action: however, I will not consider the issue to be resolved until I actually receive the check according to what I have been told
Hi Mr***, The last update I have for you on your file is notated that Mr*** has attempted to reach you to extend our settlement offer but each time he tries there is a busy signalHave you had any luck getting in touch with him? If you wouldn't mind, please contact Mr*** at your earliest convenience at ###-###-#### ext, so we can get this matter resolved as quickly as possible. Thank you!
Global Energy promised a retribution payment to me on October 14, stating that would likely be weeks before I actually received the promised check. That check has not been received. I have sent several emails to my contact and did not receive any responses. I then tried to call the contact and was advised that the person no longer works in the Customer Service Department. I then was referred to a person (***) who was covering her work. I have left two telephone messages to return my call but have not received a call My agreement with the company concerned the short fall on saving of electricity. The company has failed to address the shortfall in saving in natural gas which was also promised to be reduced by 40% Please feel free to contact me if you need additional information
Thank you for working with us, we have received your information via email We also have emailed and call you several times so we do understand the difficulty of making contact sometimes Thank you for calling directly into our office which is always the best way to reach us Thank you for accepting our offer to send an HVAC tech free of charge to inspect your system Once we have the HVAC report we can game plan how to move forwardWe appreciate your time and willingness to accept our offer We will get your issues resolved and take care of you as your service provider
A representative will be in touch with Ms*** to go over the terms of her warranties and determine the next steps she can take in order to have her microinverters repaired or replacedThey are covered under manufacturer warranty
We recently retained outside counsel to assist in the response to this Revdex.com complaintWe respectfully request five (5) business days for counsel to review, research and assist in providing the consumer with the most appropriate response to the consumer’s concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-----Original Message-----From: *** *** [mailto:***] Sent: Tuesday, December 20, 1:PMTo: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** I received a check from Global todayI want to thank you for helpYou can now close my case. Have a wonderful holiday*** ***
Hi Mr***, I have e-mailed you the information I am lacking to complete your analysisOnce I have this I can complete and deliver results to youThank you for your patience
The first electrician sent by Global Efficient Energy was the cause of the problem that occurredHe did not ground the panel box which caused the lights in our home to go haywire when they were turned on and a light fixture to burn out in our bedroom. The second electrician who came out did not find the problem either, which was that the panel box had not been grounded. When the electrician we called came out, he found the problem, double checked all the wires to make sure nothing else was damaged from the lack of grounding of the panel boxHe had to replace the light fixture in our bedroom that had been burned out when the electrical surge took place. This was the bill I submitted. The problem was GEE's fault. Had the panel box been grounded on the first visit or second visit, we would NOT have had to have an electrician fix what GEE should have doneThis is why we feel we should be compensated for the bill we received from the electrician we had to hire to get us back in our home. We had been out of our home for days while all this was going on.Also, *** never said that we had electrical issues. We have lived here for years and recently remodeled prior to GEE coming in. We were updating our home, not having electrical issues.Also, my wife called GEE after we received your 1st decision. We felt that you did not understand what had really happened. She spoke to *** *** who, after hearing the whole story, said she would pursue the issue because she felt that the whole story had not been understood. She even gave her her cell number so we could communicate because she was out of the office a lot. She was helpful until she stopped returning our phone calls. Finally, my wife called the GEE number and was put through to *** ***. He was rude and of no help