Revdex.com:I have been in touch with [redacted]. I left a return message on her voice-mail on the 11th. I haven't heard from her. We have played a few games of hit or miss. Also, I have been waiting for an email from Ms. [redacted] stating this agreement. I just searched my email. I have not received an official copy on company letterhead with the agreement between Enerbank and Global Efficient Energy to refund me.
I have not received the check either time. My correct address is [redacted] TX 77581. If I receive the check and it clears the bank, I will accept that resolution.
We understand your point of view completely. You can follow up with [redacted] anytime that you would like an update, we have your check scheduled to be issued on 11/13/15. Thank you very much.
Mr. [redacted], I show that you are currently working with Mr. [redacted] at our corporate office to resolve your concerns. Please let me know if this is not resolved for you by end of next week.
[redacted]It is a pleasure getting to speak with you again, I hope you're doing well. I have to say that when you had originally contacted me on 10/11/16 regarding your concerns I was under the impression that I had adequately explained process to reveal the true amount of savings you've received. I have...
been in constant contact with you since and let you know immediately that I was going to do everything I could to resolve the issues as well take the appropriate action to resolve them. As far as I'm aware, I'm still waiting to hear back from you with the final bill to be able to complete the Analysis. Unfortunately, there is not much I can do until then because I need to know the exact amount of savings or lack thereof to have a better idea of what's going on so I can execute the best plan of action. Please let me know what else I can do in the meantime to better help you as I await the final bill. I look forward to hearing from you. Regards,[redacted]
I have been in contact with [redacted] and have sent him the power bills that I have also sent [redacted] on Jan 6, 2016. Taylor has contacted me asking for the rate of electricity from LUS. I have provided the picture from LUS.org on the rate of electricity. I am awaiting further response from global efficient energy on analysis of savings.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
June 18, 2015, we signed a contract with Global Efficient energies to have 12 solar panels installed on our antebellum home. In August, the panels were installed, but they failed inspection. After numerous unanswered calls, ignored voicemails, unanswered e-mails, and being shuffled from one person to another when I was actually able to get in touch with a person... the electrical work was finally redone in early 2016. Yet... a bill for over $27,000 was coming in every single month for products that were not functioning. After the panels were installed correctly, they were never TURNED on. GEE always pointed the finger at Entergy saying they were not filling the work order, yet... after talking to many people at Entergy, it was determined that the work order was not put in until after a very irate call to a "representative of GEE" from myself in JANUARY 2016. It is now March 23, 2016 and my panels are NOT connected. GEE and all of it's representatives have also not returned any means of communication from myself since January 2016 though I've left numerous voicemails and emails with various persons in both Texas and Louisiana. Also... the paperwork given to me BY GEE representatives to "file my taxes" has the incorrect date on it. A date that is later than the agreement and with the tax deduction being vastly smaller. I also have NO notarized legal paper that is needed to file the paperwork with the state. I CANNOT file my taxes! I have spent an absurd amount of time calling, e-mailing, and actually talking to people who know nothing at GEE. Time that has cost me vast amounts of money. Over the course of the past 9 months, I have contacted no less than 15 people in 2 states by no less than 3 means of communication, to resolve my issue and as of yet, it is not resolved and GEE doesn't seem to want to resolve the issue with me.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:At his point, I do not want the panels. I do not want anything to do with this unethical business and I want everything removed, repaired, and I need to be recompensated for the damages to my property incurred on the shoddy installation, my lost time and revenue, and the bill I'm receiving monthly for a product that is NOT WORKING voided. Most of all, I need contact with a competent person who is able to resolve this issue!
Regards,
[redacted]
I need my case reopened as nothing had happened. I didn't know I needed to respond to a message that had no information in it. The case was automatically closed. We are far from resolution as far as I'm concerned. Please reopen.
“Mr. [redacted],We are pleased that ultimately we were able to settle this privately. We appreciate your cooperation and the time you’ve taken out to work with us on this matter. As discussed will we continue moving forward. Please let me know should you have any questions or concerns, you have my...
Mrs. [redacted], I apologize that you have been unable to reach anyone in regards to your concerns thus far. Unfortunately, [redacted] is no longer employed at Global Efficient Energy which is why you did not receive a response from her. I do however show that your rebate check in the amount of...
$2,000 was submitted to you out of our office on 10/02/2015. I will check with my accounting department as well to see if the check has cleared.In regards to your savings analysis, we will perform an analysis for you after the system has been functioning for 12 months. I will request one of my representatives go through your bills so we can see what bills, if any are lacking and can update you as far as that goes. Again, I apologize for the inconvenience and delays you have experienced thus far. We will do whatever we can to ensure you are feel satisfied with our products and services. Thank you!!
Complaint: [redacted]
I am rejecting this response because: I did not agree to terms of the loan. I have asked and emailed the representative the price of the fans, and asked for an invoice of the amount. This has neither been provided or the price determined. I have no problems paying for fans if I know how much was the total. I will not pay for anything under terms for a loan, I DID NOT AGREE with in the quality control call on 10/18/16 or the original contract call (WHICH STILL HAS NOT BEEN PROVIDED AS REQUESTED SINCE IT IS THE CONTRACT CALL THAT IS IN DISPUTE). To continue to suggests that I agree to the terms of a loan, is not that I am misunderstanding, but is the company's willful disregard of admitting that the loan they supplies is at issue. I do realize I cannot be the only customer with this complaint, and maybe the do not want to seem culpable in such a financing scheme. My conditions for paying for the fans:An invoice for the fans and laborThe agreed upon terms of the loan if needed to pay for said fans and labor due to unknown costThe return of the total charged amount plus any interest charged to GreenSky the creditor I will not enter into another agreement with this company without spelling out the exact terms of payment and cost in writing. I WILL NOT use the loan by GreenSky which is the foundation of this dispute.I did try to resolve this issue with [redacted] via email. She wanted to make sure it was all documented by Revdex.com. For that reason, I include the email messages:10/21: Me:Friday, October 21, 2016 12:21 PMYou have not responded. Have you received the $8250? I have already paid for fans. Why are you asking me to pay again?Please send the invoice of the cost you charged for the fans. I have the charge saying that GEE has charged me.Please clarify your position on this matter. Do you say I owe you more or that you have returned the 8250 to the lender and now I owe you for the fans?You have my contact information. Please let me know. [redacted] October 21, 2016, at 12:40 PM, We have responded to your Revdex.com complaint and they are currently reviewing our response. We are going to keep all communication limited to Revdex.com only that way it’s all properly documented. You should receive our response soon if you haven’t already and can list any questions you have on there. Thank you for your time. Me: Oct 21, 2016 at 1:51 PMSo you say in your response for me to contact you now you saying not to contact you? [redacted]: Oct 21, 2016 at 1:56 PMNo. In no way am I saying to not contact me or anyone in this company. I am saying to contact me through Revdex.com only so we can have everything documented properly. I have tried to make good on paying for the fans, but again, what every customer would expect, an invoice for the work performed has not only not be provided, but actually withheld. If Global Efficient Energy can come to an agreement with the said terms, I will accept that offer.
Regards,
[redacted]
[redacted]
I reject the message that the company summitted to You, they always promise to get back to us with a solution and never do, Please let us know what can we do to make sure No One else get taken or make a investment with this company.
The company has stated they tried to contact me several times. This is not true. I called and talked to [redacted] as was stated in this forum for me to try. [redacted] confirmed that the companies equipment is not performing as promised in the contract and we discussed having the test run. I agreed to this test. However, this company cannot blame their material and equipment short comings on equipment performance of existing equipment in the home (air conditioner/furnace) that has not changed any since the installation of their equipment. I would simply like them to remove their equipment and material since it has been established it has not worked properly and process a refund to me. 7,090.00 is a lot of money to spend on something that does not work in my home. It may work for others as other homes may need it. But evidently mine did not need it and it was sold to me anyway. Awaiting the call to set up a time for the tests they are suggesting to be ran. I also may have a second opinion of this test as well. Thank you, [redacted]
Your response that you have an assurance in place regarding the savings is not reassuring. An apology that that the assurance payout was not described in such detail reflects a deceitful sales practice. The sales representative confirmed that my Electric service provider would allow electricity to be sent back into the grid, that is one of the initial reasons I changed to the current electric service provider. At no time has the reduced cost in energy been attributed to the solar panels rather it was attributed to my conservation of energy usage. There have been no signs of solar energy being used to offset my energy cost through my Electric service provider. As of December 3rd your company now has 12 months of electricity billing statements that reflect no solar energy credits or savings reduced my energy costs. I will await a response that hopefully addresses these issues.
Ms. [redacted], We will complete a full savings analysis for you upon the full 12 months as our internal process/procedures entail. I am well aware of the difficulties and issues you have faced thus far, however GEE has made necessary repairs in order to get your solar system working and have also completed installing all products and services. We had an agreement with you that we would REFUND your bank loan until your system passed inspection, which it has. I am unsure as to why you feel you should be entitled to the products/service on your home at no charge as that is not what we agreed upon. We ask to review 12 months worth of data so we can sufficiently analyze/compare data on a month to month basis compared to the previous year. Not April compared to March, etc. Our in house counsel, Mr. [redacted] will be calling you Monday next week to discuss further with you. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have been dealing with Mr. [redacted] for three weeks now. They are just writing this to look good. I have talked to him and I have sent him tons of information that he is supposed to be taking to his board in order to solve my problems with GEE. I will resend my emails if they like. I do not know if he received them because he has not responded.
We understand your concerns regarding the warranty of the equipment, the warranties and installation process is part of the presentation and always discussed thoroughly at the point of sale. Most consumers like yourself, are very business savvy and ask numerous questions regarding any warranties either implied or not. Also, for every transaction a Quality Control call is completed to confirm the terms and associated costs. We do not require a signed document to obtain your savings assurance, therefore we do not ask our customers to sign any additional documentation regarding this. As you mentioned, once there was a savings issue realized, we did respond by installing additional equipment free of charge. There was also a roof issue due to your metal roof and the clips used at install and we worked with you then to help the best we possibly could. You contacted us mentioning your reimbursement and we processed it as you requested. Once a savings assurance reimbursement is paid we do require a release to be signed in agreement with the payment. Our intent was to honor our agreement and reimburse you per your request. There are numerous aspects that have a direct affect on your electrical and gas usage. The estimated amount of savings depends as much on our equipment as the residents energy consumption habits, which is why we offer the savings assurance to reimburse any difference. If you are refusing the reimbursement check, would like to mail the check back to us and we can setup a time to discuss further options. *We were unable to download or read any of the stated attached documents regarding this matter. Please let us know your thoughts. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
On 8-24-15, I received a KwH usage chart from [redacted] that was incorrect; I corrected it on 8-24-15 and returned it to her the same day WITH the latest electric bill. She mentioned she would "see what she could do." As of this day 8-24-15 GLOBAL IS NOW UP TO DATE WITH ALL ELECTRIC BILLS FROM 2014 AND 2015. I hadn't heard back the rest of the week until today (8 days later). Today [redacted] sent an email asking if I have received my latest electric bill. I replied promptly explaining that the next bill is not generated until mid-month September 17. She replied and mentioned that she would like to send somebody out to "make sure everything is functioning properly, and she cannot do the analysis until January 2016." I'm uncertain what analysis she is talking about. I replied to her inquiring an explanation of the analysis in January? I also told her: I was under the assumption that (after waiting 8 days) she was going to get back with me this week and offer several options at this point (as mentioned on a previous email). I'm a little blown away how long this process takes. Regardless of the analysis [redacted] would like to schedule January 2016, we will continue NOT TO BENEFIT from our underperforming solar panels. January 2016 is a long time; I have concerns that it is not a priority for Global to resolve this issue as quick as possible. I am uncertain what the analysis is going to show GLOBAL that electric bills aren’t already PROVING?!? We are in September and with the information from at least 7-8 months of electric bills DEFINITELY SHOWS THAT WE ARE A CUSTOMER WITH VERY LIMITED SAVINGS INCLUDING A VERY HIGH MONTHLY LOAN TO COVER SOLAR PANELS THAT ARE NOT SAVING 60-75% DEDUCTION FROM MY ELECTRIC BILL AS GUARANTEED BY GLOBAL. At this point Global continues to disappoint me proving how little they care about their customers; I feel as if my case if definitely not a priority, because I only hear from them at the time the 7 day response is required by the Revdex.com. January 2016 means no resolutions for another 4 months?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: As I stated clearly, we are not receiving the 40% savings nor do I have any documentation, and I have my contract, that shows I would only accept this for a 3 year term. I did not anywhere state I didn't agree to a 40% savings, rather I didn't agree to is your 23% savings based against my calculations of 19.3% from the CPS bills. You did not state in depth how you came upon your calculations; you sent me an email with the numbers and I had not informed you what I calculated at that point due to not agreeing to the proposed resolution. It's hard enough to get in touch with you or anyone at GEE and for you to state otherwise is dishonorable. We have clear records of many attempts for communication and I had already sent in those CPS bills twice before but it was always the same response, the person I sent them to either no longer works there or they are unable to be retreived. Thank you for sending the document [redacted] wrote on as it clearly shows a 40% savings based on doing what he recommended and which we indeed did do. In conclusion, I have no documentation for a 3 year term period and if you had there would be no reason for you not to send it here. Simply stating GEE made changes to this language does not change that I do not have any documentation stating I accepted a 3 year term. I do not accept the resolution you have presented because, again, the savings does not add up to the 40% monthly. I am out a lot of money while a neighbor I referred you to is now getting 53 panels installed for just over $17,000 which do not include her rebates. Your company, GEE, should do what it takes to remain in good standing with prior customers. I continue to wait and be hopeful that will happen.
Regards,
[redacted]
Revdex.com:I have been in touch with [redacted]. I left a return message on her voice-mail on the 11th. I haven't heard from her. We have played a few games of hit or miss. Also, I have been waiting for an email from Ms. [redacted] stating this agreement. I just searched my email. I have not received an official copy on company letterhead with the agreement between Enerbank and Global Efficient Energy to refund me.
I have not received the check either time. My correct address is [redacted] TX 77581. If I receive the check and it clears the bank, I will accept that resolution.
We understand your point of view completely. You can follow up with [redacted] anytime that you would like an update, we have your check scheduled to be issued on 11/13/15. Thank you very much.
Mr. [redacted], I show that you are currently working with Mr. [redacted] at our corporate office to resolve your concerns. Please let me know if this is not resolved for you by end of next week.
[redacted]It is a pleasure getting to speak with you again, I hope you're doing well. I have to say that when you had originally contacted me on 10/11/16 regarding your concerns I was under the impression that I had adequately explained process to reveal the true amount of savings you've received. I have...
been in constant contact with you since and let you know immediately that I was going to do everything I could to resolve the issues as well take the appropriate action to resolve them. As far as I'm aware, I'm still waiting to hear back from you with the final bill to be able to complete the Analysis. Unfortunately, there is not much I can do until then because I need to know the exact amount of savings or lack thereof to have a better idea of what's going on so I can execute the best plan of action. Please let me know what else I can do in the meantime to better help you as I await the final bill. I look forward to hearing from you. Regards,[redacted]
I have been in contact with [redacted] and have sent him the power bills that I have also sent [redacted] on Jan 6, 2016. Taylor has contacted me asking for the rate of electricity from LUS. I have provided the picture from LUS.org on the rate of electricity. I am awaiting further response from global efficient energy on analysis of savings.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
June 18, 2015, we signed a contract with Global Efficient energies to have 12 solar panels installed on our antebellum home. In August, the panels were installed, but they failed inspection. After numerous unanswered calls, ignored voicemails, unanswered e-mails, and being shuffled from one person to another when I was actually able to get in touch with a person... the electrical work was finally redone in early 2016. Yet... a bill for over $27,000 was coming in every single month for products that were not functioning. After the panels were installed correctly, they were never TURNED on. GEE always pointed the finger at Entergy saying they were not filling the work order, yet... after talking to many people at Entergy, it was determined that the work order was not put in until after a very irate call to a "representative of GEE" from myself in JANUARY 2016. It is now March 23, 2016 and my panels are NOT connected. GEE and all of it's representatives have also not returned any means of communication from myself since January 2016 though I've left numerous voicemails and emails with various persons in both Texas and Louisiana. Also... the paperwork given to me BY GEE representatives to "file my taxes" has the incorrect date on it. A date that is later than the agreement and with the tax deduction being vastly smaller. I also have NO notarized legal paper that is needed to file the paperwork with the state. I CANNOT file my taxes! I have spent an absurd amount of time calling, e-mailing, and actually talking to people who know nothing at GEE. Time that has cost me vast amounts of money. Over the course of the past 9 months, I have contacted no less than 15 people in 2 states by no less than 3 means of communication, to resolve my issue and as of yet, it is not resolved and GEE doesn't seem to want to resolve the issue with me.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:At his point, I do not want the panels. I do not want anything to do with this unethical business and I want everything removed, repaired, and I need to be recompensated for the damages to my property incurred on the shoddy installation, my lost time and revenue, and the bill I'm receiving monthly for a product that is NOT WORKING voided. Most of all, I need contact with a competent person who is able to resolve this issue!
Regards,
[redacted]
I need my case reopened as nothing had happened. I didn't know I needed to respond to a message that had no information in it. The case was automatically closed. We are far from resolution as far as I'm concerned. Please reopen.
“Mr. [redacted],We are pleased that ultimately we were able to settle this privately. We appreciate your cooperation and the time you’ve taken out to work with us on this matter. As discussed will we continue moving forward. Please let me know should you have any questions or concerns, you have my...
number. Best Regards,[redacted]
Thank you!![redacted]Customer Relations DirectorDirect Line- [redacted]Cell- [redacted]Fax- [redacted]
Mrs. [redacted], I apologize that you have been unable to reach anyone in regards to your concerns thus far. Unfortunately, [redacted] is no longer employed at Global Efficient Energy which is why you did not receive a response from her. I do however show that your rebate check in the amount of...
$2,000 was submitted to you out of our office on 10/02/2015. I will check with my accounting department as well to see if the check has cleared.In regards to your savings analysis, we will perform an analysis for you after the system has been functioning for 12 months. I will request one of my representatives go through your bills so we can see what bills, if any are lacking and can update you as far as that goes. Again, I apologize for the inconvenience and delays you have experienced thus far. We will do whatever we can to ensure you are feel satisfied with our products and services. Thank you!!
Complaint: [redacted]
I am rejecting this response because: I did not agree to terms of the loan. I have asked and emailed the representative the price of the fans, and asked for an invoice of the amount. This has neither been provided or the price determined. I have no problems paying for fans if I know how much was the total. I will not pay for anything under terms for a loan, I DID NOT AGREE with in the quality control call on 10/18/16 or the original contract call (WHICH STILL HAS NOT BEEN PROVIDED AS REQUESTED SINCE IT IS THE CONTRACT CALL THAT IS IN DISPUTE). To continue to suggests that I agree to the terms of a loan, is not that I am misunderstanding, but is the company's willful disregard of admitting that the loan they supplies is at issue. I do realize I cannot be the only customer with this complaint, and maybe the do not want to seem culpable in such a financing scheme. My conditions for paying for the fans:An invoice for the fans and laborThe agreed upon terms of the loan if needed to pay for said fans and labor due to unknown costThe return of the total charged amount plus any interest charged to GreenSky the creditor I will not enter into another agreement with this company without spelling out the exact terms of payment and cost in writing. I WILL NOT use the loan by GreenSky which is the foundation of this dispute.I did try to resolve this issue with [redacted] via email. She wanted to make sure it was all documented by Revdex.com. For that reason, I include the email messages:10/21: Me:Friday, October 21, 2016 12:21 PMYou have not responded. Have you received the $8250? I have already paid for fans. Why are you asking me to pay again?Please send the invoice of the cost you charged for the fans. I have the charge saying that GEE has charged me.Please clarify your position on this matter. Do you say I owe you more or that you have returned the 8250 to the lender and now I owe you for the fans?You have my contact information. Please let me know. [redacted] October 21, 2016, at 12:40 PM, We have responded to your Revdex.com complaint and they are currently reviewing our response. We are going to keep all communication limited to Revdex.com only that way it’s all properly documented. You should receive our response soon if you haven’t already and can list any questions you have on there. Thank you for your time. Me: Oct 21, 2016 at 1:51 PMSo you say in your response for me to contact you now you saying not to contact you? [redacted]: Oct 21, 2016 at 1:56 PMNo. In no way am I saying to not contact me or anyone in this company. I am saying to contact me through Revdex.com only so we can have everything documented properly. I have tried to make good on paying for the fans, but again, what every customer would expect, an invoice for the work performed has not only not be provided, but actually withheld. If Global Efficient Energy can come to an agreement with the said terms, I will accept that offer.
Regards,
[redacted]
[redacted]
I reject the message that the company summitted to You, they always promise to get back to us with a solution and never do, Please let us know what can we do to make sure No One else get taken or make a investment with this company.
The company has stated they tried to contact me several times. This is not true. I called and talked to [redacted] as was stated in this forum for me to try. [redacted] confirmed that the companies equipment is not performing as promised in the contract and we discussed having the test run. I agreed to this test. However, this company cannot blame their material and equipment short comings on equipment performance of existing equipment in the home (air conditioner/furnace) that has not changed any since the installation of their equipment. I would simply like them to remove their equipment and material since it has been established it has not worked properly and process a refund to me. 7,090.00 is a lot of money to spend on something that does not work in my home. It may work for others as other homes may need it. But evidently mine did not need it and it was sold to me anyway. Awaiting the call to set up a time for the tests they are suggesting to be ran. I also may have a second opinion of this test as well. Thank you, [redacted]
Your response that you have an assurance in place regarding the savings is not reassuring. An apology that that the assurance payout was not described in such detail reflects a deceitful sales practice. The sales representative confirmed that my Electric service provider would allow electricity to be sent back into the grid, that is one of the initial reasons I changed to the current electric service provider. At no time has the reduced cost in energy been attributed to the solar panels rather it was attributed to my conservation of energy usage. There have been no signs of solar energy being used to offset my energy cost through my Electric service provider. As of December 3rd your company now has 12 months of electricity billing statements that reflect no solar energy credits or savings reduced my energy costs. I will await a response that hopefully addresses these issues.
Ms. [redacted], We will complete a full savings analysis for you upon the full 12 months as our internal process/procedures entail. I am well aware of the difficulties and issues you have faced thus far, however GEE has made necessary repairs in order to get your solar system working and have also completed installing all products and services. We had an agreement with you that we would REFUND your bank loan until your system passed inspection, which it has. I am unsure as to why you feel you should be entitled to the products/service on your home at no charge as that is not what we agreed upon. We ask to review 12 months worth of data so we can sufficiently analyze/compare data on a month to month basis compared to the previous year. Not April compared to March, etc. Our in house counsel, Mr. [redacted] will be calling you Monday next week to discuss further with you. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have been dealing with Mr. [redacted] for three weeks now. They are just writing this to look good. I have talked to him and I have sent him tons of information that he is supposed to be taking to his board in order to solve my problems with GEE. I will resend my emails if they like. I do not know if he received them because he has not responded.
We understand your concerns regarding the warranty of the equipment, the warranties and installation process is part of the presentation and always discussed thoroughly at the point of sale. Most consumers like yourself, are very business savvy and ask numerous questions regarding any warranties either implied or not. Also, for every transaction a Quality Control call is completed to confirm the terms and associated costs. We do not require a signed document to obtain your savings assurance, therefore we do not ask our customers to sign any additional documentation regarding this. As you mentioned, once there was a savings issue realized, we did respond by installing additional equipment free of charge. There was also a roof issue due to your metal roof and the clips used at install and we worked with you then to help the best we possibly could. You contacted us mentioning your reimbursement and we processed it as you requested. Once a savings assurance reimbursement is paid we do require a release to be signed in agreement with the payment. Our intent was to honor our agreement and reimburse you per your request. There are numerous aspects that have a direct affect on your electrical and gas usage. The estimated amount of savings depends as much on our equipment as the residents energy consumption habits, which is why we offer the savings assurance to reimburse any difference. If you are refusing the reimbursement check, would like to mail the check back to us and we can setup a time to discuss further options. *We were unable to download or read any of the stated attached documents regarding this matter. Please let us know your thoughts. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
On 8-24-15, I received a KwH usage chart from [redacted] that was incorrect; I corrected it on 8-24-15 and returned it to her the same day WITH the latest electric bill. She mentioned she would "see what she could do." As of this day 8-24-15 GLOBAL IS NOW UP TO DATE WITH ALL ELECTRIC BILLS FROM 2014 AND 2015. I hadn't heard back the rest of the week until today (8 days later). Today [redacted] sent an email asking if I have received my latest electric bill. I replied promptly explaining that the next bill is not generated until mid-month September 17. She replied and mentioned that she would like to send somebody out to "make sure everything is functioning properly, and she cannot do the analysis until January 2016." I'm uncertain what analysis she is talking about. I replied to her inquiring an explanation of the analysis in January? I also told her: I was under the assumption that (after waiting 8 days) she was going to get back with me this week and offer several options at this point (as mentioned on a previous email). I'm a little blown away how long this process takes. Regardless of the analysis [redacted] would like to schedule January 2016, we will continue NOT TO BENEFIT from our underperforming solar panels. January 2016 is a long time; I have concerns that it is not a priority for Global to resolve this issue as quick as possible. I am uncertain what the analysis is going to show GLOBAL that electric bills aren’t already PROVING?!? We are in September and with the information from at least 7-8 months of electric bills DEFINITELY SHOWS THAT WE ARE A CUSTOMER WITH VERY LIMITED SAVINGS INCLUDING A VERY HIGH MONTHLY LOAN TO COVER SOLAR PANELS THAT ARE NOT SAVING 60-75% DEDUCTION FROM MY ELECTRIC BILL AS GUARANTEED BY GLOBAL. At this point Global continues to disappoint me proving how little they care about their customers; I feel as if my case if definitely not a priority, because I only hear from them at the time the 7 day response is required by the Revdex.com. January 2016 means no resolutions for another 4 months?
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: As I stated clearly, we are not receiving the 40% savings nor do I have any documentation, and I have my contract, that shows I would only accept this for a 3 year term. I did not anywhere state I didn't agree to a 40% savings, rather I didn't agree to is your 23% savings based against my calculations of 19.3% from the CPS bills. You did not state in depth how you came upon your calculations; you sent me an email with the numbers and I had not informed you what I calculated at that point due to not agreeing to the proposed resolution. It's hard enough to get in touch with you or anyone at GEE and for you to state otherwise is dishonorable. We have clear records of many attempts for communication and I had already sent in those CPS bills twice before but it was always the same response, the person I sent them to either no longer works there or they are unable to be retreived. Thank you for sending the document [redacted] wrote on as it clearly shows a 40% savings based on doing what he recommended and which we indeed did do. In conclusion, I have no documentation for a 3 year term period and if you had there would be no reason for you not to send it here. Simply stating GEE made changes to this language does not change that I do not have any documentation stating I accepted a 3 year term. I do not accept the resolution you have presented because, again, the savings does not add up to the 40% monthly. I am out a lot of money while a neighbor I referred you to is now getting 53 panels installed for just over $17,000 which do not include her rebates. Your company, GEE, should do what it takes to remain in good standing with prior customers. I continue to wait and be hopeful that will happen.
Regards,
[redacted]