The first electrician sent by Global Efficient Energy was the cause of the problem that occurredHe did not ground the panel box which caused the lights in our home to go haywire when they were turned on and a light fixture to burn out in our bedroom. The second electrician who came out did not find the problem either, which was that the panel box had not been grounded. When the electrician we called came out, he found the problem, double checked all the wires to make sure nothing else was damaged from the lack of grounding of the panel boxHe had to replace the light fixture in our bedroom that had been burned out when the electrical surge took place. This was the bill I submitted. The problem was GEE's fault. Had the panel box been grounded on the first visit or second visit, we would NOT have had to have an electrician fix what GEE should have doneThis is why we feel we should be compensated for the bill we received from the electrician we had to hire to get us back in our home. We had been out of our home for days while all this was going on.Also, *** never said that we had electrical issues. We have lived here for years and recently remodeled prior to GEE coming in. We were updating our home, not having electrical issues.Also, my wife called GEE after we received your 1st decision. We felt that you did not understand what had really happened. She spoke to *** *** who, after hearing the whole story, said she would pursue the issue because she felt that the whole story had not been understood. She even gave her her cell number so we could communicate because she was out of the office a lot. She was helpful until she stopped returning our phone calls. Finally, my wife called the GEE number and was put through to *** ***. He was rude and of no help
It has been brought to my attention that our Director of Project Management, Mr*** *** has been in communication with you in regards to the reimbursement options
Mr***, I apologize that you have yet to hear back from Mr***I have notified our VP of Operations, *** *** to assist in regards to this matterPlease expect to hear from Mr*** within the next hoursThank you for your patience
As explained to Ms*** over the phone by our representative, Global Efficient Energy offered a one-year labor warranty to all customersSince Ms***' system was installed in 2014, unfortunately her labor warranty is expiredTypically, the installer would do the service work during that one-year period, but at this point she will be able to contact any installer to do service work on her systemHowever, as also stated previously, her inverters are covered under a manufacturer's warrantyIf the manufacturer is not going to replace the inverters, that is an issue she will have to take up with them, as Global Efficient Energy has nothing to do with the manufacturer or the warranty on the inverters
***, My name is ***, I oversee Customer Relations for GlobalI’ve made it my responsibility to see to it that older customer complaints such as yours have been resolvedFrom my understanding we did end up resolving your complaints but I don’t see that any follow up was made and for that I apologizeI appreciate the time you took to address your concerns and hope this message finds you wellShould there be any further concerns please let me knowMy work cell is (***) ***-*** and my email is ***.***@globalnrg.co Have a great day! All the best, *** R
Mr***, we apologize for any delay regarding a resolution for your savings concerns We have since spoke and discussed your concerns further Once a convenient time is available, I would like to personally come to your home, take look at your equipment and discuss a resolution
Thank you again for your willingness to work with us
Mr***, I understand you believe it was intentional but I know that *** NEVER would've typed it intentionally.I understand that your contract does not state that we can't add EVEN MORE panels however we already doubled your system size We completely doubled it, to double whatever savings you were seeing but I don't know that number since the Savings Analysis was never doneAgain, I believe we truly have made effort to increase your savingsIf not, we never would've doubled your system to begin withYou get one saving assurance and you chose to have that done early rather than at the one year markI have offered to do a savings analysis at this current point to see what your system is producing so we can see what alternatives may be availableUpon receipt of your bills, I will be able to move forwardI appreciate your time and I hope we can work together to reach a suitable resolution that works for both you and I. *** **
I did meet with Mr*** *** last week He committed to getting back to me this week with a solution to my complaint To date I have not heard back from Mr***, so since my days response period is expiring, I will have to consider this a rejection to GEE's response They have not yet provided a solution However, I do feel a bit encouraged that Mr *** will keep the lines for communication open and drive this to a conclusion
***, I apologize for any frustrations thus far and want to resolve this matter as quickly as possibleI looked into your case before responding to your complaint to ensure I had all the factsWhat I discovered is that the Savings Analysis performed earlier this year is missing crucial
data ruling out the reimbursement amount that was offered beforeI only want to make sure that we right this wrong in the fairest way possible but will need all the data to do soThe bills that I am missing are June 2015, January 2016, and February With this information I will be able to complete an analysis and send a copy to you as well so you can how I calculated everythingPlease send these bills to *** I will confirm receipt as soon as I receive themI’m hoping we can close this soon and finally bring some type of resolution to you *** *
We have made contact and completed a system check per your request at your residence We have attempted to gather your electrical usage to better determine what if any issues there might be, however you have stated that you are unwilling to provide us with any documents or data for your home We would appreciate some type of cooperation We have dispatched crews to your home in good faith in an attempt to work with you and hope you will reconsider your point of view We understand the savings is a concern and we would like to gather the data that shows this so we can move forward with this warranty issueThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, as long as they keep the line of comunication open by returning e-mails, and doing what was discused on on the phone call Novemer 14, If Global does not follow through on what was discused during our phone call and does not keep the line of comunication open by e-mail or phone callsThen I will be filing another Revdex.com Complaint
Regards,
*** ***
First of all, thank you for your quick response to our complaint against Global for the second timeIt would be a great thing as you said, to have a resolution to our complaints soon, but here is where the problem lies...Mr*** ***.Yes, your LEGAL CONSULTANTI call to speak to him and either we cannot come to a mutual agreement or he is too busy to speak with me at the moment because he has something else pressing at the moment which takes presidence over our issuesHe says he will call me back once he has resolved the problem at handWe have at yet to hear back from himIn fact, at our last conversation, in where we did not come to a mutual agreement, he threatened to sue us. Of course, we did the same thingWe threatened to sue your companyFrankly, we have a better chance of winning the case than he does.We are NOT asking for a monetary resolutionIn fact, we are offering to pay $8,to your company for the materials used at our homeWe are NOT offering to pay for sloppy, inexperienced workers that came to our home so many times. Also, not to mention that every time a crew came back to finish what they did not finish the first time, it was ANOTHER inexperienced and sloppy crew! This happened over a dozen times to usIn saying all of this, we KNOW that weare not getting the 50% savings promised to us from your salesman, *** ***. We have since done our homework and research on your company via internet and in talking with other solar panel companiesWe are being laughed at, literally, because of having only panels on our roof, We were told by othersthat we would need at least 16-panels to reach 50% savings as such promised by your salesman, *** ***Seems like your company needs to do a better training on your salesman before you send them out to reel in yourcustomers.After reading all the complaints on the Revdex.com, it looks as though they all came from the Baton Rouge areaThey all seem to have the same complaints as us...no 50% savings, not enough panels, charged too much money, need I go on?We have told Mr*** *** many times, what we want from your company for the resolution of this entire situationHe is not in agreement with us on this issueAs I said earlier, he threatened to sue us , so we threatened right back at him.This is NOT what we wantWe have made the offer of $8,as I mentioned before and it still standsNothing more and nothing lessWe have already made payments of $1,on a loan from So, Global would be getting atotal of $9,from us ...and what are we getting? Well, we surely are NOT getting what was promised to us...50% savings on our utility billsIt's in black and white, if you care to check into it. So, the ball is in your court, so to speakWe have been waiting for a call back from Mr *** *** for a few days nowHe knows that we are not happy with the way he is treating our caseWe are an older couple on disability incomes, sowe don't know why he thinks he can sue us and get anything from us We feel we are being abused and mistreated by your company because we are an older couple and don't have the funds to do what he is forcing on usThere is a lawagainst what he is doingFor taking advantage/abusing the rights of older peopleWhen I was employed, we had to take a test every year on the laws of treatment of all kinds of people: babies, teens, older, mentally incapable, all types, soI do know what I am talking about.If you have any say over this case, of know of someone who does, we beg of you to please talk to Mr*** ***, your LEGAL CONSULTANT, and have him come to terms with our proposal to end this situationWe do not believe thatGlobal Efficiency Energy will go out of business because they accept our offerWe are the ones that will be loosing here...we have products that will NOT be giving us the 50% savings PROMISED by your company and yet, you receive money from us
My husband got a phone call from the project manager on our account that said they were gong to meet with his CEO to see how they can resolve our problem We will wait until Friday to see what they come back with, if they actually come back with anything
*** To my knowledge my colleague, *** ***, has been working with you to get this resolvedI've been working with him as well to provide all information possible so we can decide on the best plan of actionI know that *** had sent you the Home Audit questions, this again is just another step that will get us closer to figuring out the root of the problem and going from thereI do respond to communication but there's only one of me and there's only so much time in one day to call voicemails backI am available by email majority of the day, but the last thing we want is for you to think that we're not actively working on your caseFor future reference, please copy *** in any correspondence that you send to me and vice versaWe are working together as a team so we can get this resolved as soon as possibleI am honestly saddened that you were frustrated to the point of having to create the Revdex.com complaint, you have been nothing but kind and helpful so I know this was a last resort type thingI hope by the end of this you can see that we are truly trying to help and in no way trying to frustrate you any furtherI look forward to speaking with you soon, have a wonderful day. Regards,*** ***
We understand and agree there has been several communication errors on both ends We have sent several different times crews to your home and then you would ask for them to leave and not allow them access to make the repairs needed Our marketing material has both stock images and global
customer installs, we are sorry if it does not look exactly like the picture As consumers we all understand sometimes the product does not look exactly like what was shown, I.Elook at an McDonald's product picture, when you go and buy a burger does it look exactly the same, no We are not saying it is anyone's fault and we know you did not buy a hamburger, we are simply saying the product might look slightly different However, we do understand your concerns, we have attempted numerous times to contact you and send someone out to repair\fix the issues and each time they have been turned away without being allowed to work, we have wasted hours upon hours of paid employee time to help you Will you allow us to come and let us make the fixes you feel are needed? Please let us know so we can move forward
Mr. [redacted], we do understand your point of view and we agree the savings ideally should be higher, but again that is why we have the assurance in place. We are sorry the assurance payout was not described in such detail with your original representative. Depending on your Electrical service provider is and who your billing company is will determine what if any electricity is allowed to be sent back to the grid. We will look for your next usage statement and contact you to discuss your reimbursement at that time. Thank you again.
at the very least, get my reimbursement or extra panels. I hate that I'm paying $180 a month to this company. For the amount of time and frustration I've put into this mess, I would love for them to cover half of what I owe.
Mr. [redacted] -It is per my understanding that you have met with Mr. [redacted] and he is working towards a favorable resolution in regards to your concerns at this time. Joe has submitted his recommendations to our executive board for approval and will respond back to you with an offer as soon as he is given the green light to proceed. Thank you.
I have received a check for $1497.31 and this means nothing to me. Any think other than $12,000 is unacceptable. This company is defrauding me and should have to pay. [redacted]
The first electrician sent by Global Efficient Energy was the cause of the problem that occurredHe did not ground the panel box which caused the lights in our home to go haywire when they were turned on and a light fixture to burn out in our bedroom. The second electrician who came out did not find the problem either, which was that the panel box had not been grounded. When the electrician we called came out, he found the problem, double checked all the wires to make sure nothing else was damaged from the lack of grounding of the panel boxHe had to replace the light fixture in our bedroom that had been burned out when the electrical surge took place. This was the bill I submitted. The problem was GEE's fault. Had the panel box been grounded on the first visit or second visit, we would NOT have had to have an electrician fix what GEE should have doneThis is why we feel we should be compensated for the bill we received from the electrician we had to hire to get us back in our home. We had been out of our home for days while all this was going on.Also, *** never said that we had electrical issues. We have lived here for years and recently remodeled prior to GEE coming in. We were updating our home, not having electrical issues.Also, my wife called GEE after we received your 1st decision. We felt that you did not understand what had really happened. She spoke to *** *** who, after hearing the whole story, said she would pursue the issue because she felt that the whole story had not been understood. She even gave her her cell number so we could communicate because she was out of the office a lot. She was helpful until she stopped returning our phone calls. Finally, my wife called the GEE number and was put through to *** ***. He was rude and of no help
It has been brought to my attention that our Director of Project Management, Mr*** *** has been in communication with you in regards to the reimbursement options
Mr***, I apologize that you have yet to hear back from Mr***I have notified our VP of Operations, *** *** to assist in regards to this matterPlease expect to hear from Mr*** within the next hoursThank you for your patience
As explained to Ms*** over the phone by our representative, Global Efficient Energy offered a one-year labor warranty to all customersSince Ms***' system was installed in 2014, unfortunately her labor warranty is expiredTypically, the installer would do the service work during that one-year period, but at this point she will be able to contact any installer to do service work on her systemHowever, as also stated previously, her inverters are covered under a manufacturer's warrantyIf the manufacturer is not going to replace the inverters, that is an issue she will have to take up with them, as Global Efficient Energy has nothing to do with the manufacturer or the warranty on the inverters
***, My name is ***, I oversee Customer Relations for GlobalI’ve made it my responsibility to see to it that older customer complaints such as yours have been resolvedFrom my understanding we did end up resolving your complaints but I don’t see that any follow up was made and for that I apologizeI appreciate the time you took to address your concerns and hope this message finds you wellShould there be any further concerns please let me knowMy work cell is (***) ***-*** and my email is ***.***@globalnrg.co Have a great day! All the best, *** R
Mr***, we apologize for any delay regarding a resolution for your savings concerns We have since spoke and discussed your concerns further Once a convenient time is available, I would like to personally come to your home, take look at your equipment and discuss a resolution
Thank you again for your willingness to work with us
Mr***, I understand you believe it was intentional but I know that *** NEVER would've typed it intentionally.I understand that your contract does not state that we can't add EVEN MORE panels however we already doubled your system size We completely doubled it, to double whatever savings you were seeing but I don't know that number since the Savings Analysis was never doneAgain, I believe we truly have made effort to increase your savingsIf not, we never would've doubled your system to begin withYou get one saving assurance and you chose to have that done early rather than at the one year markI have offered to do a savings analysis at this current point to see what your system is producing so we can see what alternatives may be availableUpon receipt of your bills, I will be able to move forwardI appreciate your time and I hope we can work together to reach a suitable resolution that works for both you and I. *** **
I did meet with Mr*** *** last week He committed to getting back to me this week with a solution to my complaint To date I have not heard back from Mr***, so since my days response period is expiring, I will have to consider this a rejection to GEE's response They have not yet provided a solution However, I do feel a bit encouraged that Mr *** will keep the lines for communication open and drive this to a conclusion
***, I apologize for any frustrations thus far and want to resolve this matter as quickly as possibleI looked into your case before responding to your complaint to ensure I had all the factsWhat I discovered is that the Savings Analysis performed earlier this year is missing crucial
data ruling out the reimbursement amount that was offered beforeI only want to make sure that we right this wrong in the fairest way possible but will need all the data to do soThe bills that I am missing are June 2015, January 2016, and February With this information I will be able to complete an analysis and send a copy to you as well so you can how I calculated everythingPlease send these bills to *** I will confirm receipt as soon as I receive themI’m hoping we can close this soon and finally bring some type of resolution to you *** *
We have made contact and completed a system check per your request at your residence We have attempted to gather your electrical usage to better determine what if any issues there might be, however you have stated that you are unwilling to provide us with any documents or data for your home We would appreciate some type of cooperation We have dispatched crews to your home in good faith in an attempt to work with you and hope you will reconsider your point of view We understand the savings is a concern and we would like to gather the data that shows this so we can move forward with this warranty issueThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, as long as they keep the line of comunication open by returning e-mails, and doing what was discused on on the phone call Novemer 14, If Global does not follow through on what was discused during our phone call and does not keep the line of comunication open by e-mail or phone callsThen I will be filing another Revdex.com Complaint
Regards,
*** ***
First of all, thank you for your quick response to our complaint against Global for the second timeIt would be a great thing as you said, to have a resolution to our complaints soon, but here is where the problem lies...Mr*** ***.Yes, your LEGAL CONSULTANTI call to speak to him and either we cannot come to a mutual agreement or he is too busy to speak with me at the moment because he has something else pressing at the moment which takes presidence over our issuesHe says he will call me back once he has resolved the problem at handWe have at yet to hear back from himIn fact, at our last conversation, in where we did not come to a mutual agreement, he threatened to sue us. Of course, we did the same thingWe threatened to sue your companyFrankly, we have a better chance of winning the case than he does.We are NOT asking for a monetary resolutionIn fact, we are offering to pay $8,to your company for the materials used at our homeWe are NOT offering to pay for sloppy, inexperienced workers that came to our home so many times. Also, not to mention that every time a crew came back to finish what they did not finish the first time, it was ANOTHER inexperienced and sloppy crew! This happened over a dozen times to usIn saying all of this, we KNOW that weare not getting the 50% savings promised to us from your salesman, *** ***. We have since done our homework and research on your company via internet and in talking with other solar panel companiesWe are being laughed at, literally, because of having only panels on our roof, We were told by othersthat we would need at least 16-panels to reach 50% savings as such promised by your salesman, *** ***Seems like your company needs to do a better training on your salesman before you send them out to reel in yourcustomers.After reading all the complaints on the Revdex.com, it looks as though they all came from the Baton Rouge areaThey all seem to have the same complaints as us...no 50% savings, not enough panels, charged too much money, need I go on?We have told Mr*** *** many times, what we want from your company for the resolution of this entire situationHe is not in agreement with us on this issueAs I said earlier, he threatened to sue us , so we threatened right back at him.This is NOT what we wantWe have made the offer of $8,as I mentioned before and it still standsNothing more and nothing lessWe have already made payments of $1,on a loan from So, Global would be getting atotal of $9,from us ...and what are we getting? Well, we surely are NOT getting what was promised to us...50% savings on our utility billsIt's in black and white, if you care to check into it. So, the ball is in your court, so to speakWe have been waiting for a call back from Mr *** *** for a few days nowHe knows that we are not happy with the way he is treating our caseWe are an older couple on disability incomes, sowe don't know why he thinks he can sue us and get anything from us We feel we are being abused and mistreated by your company because we are an older couple and don't have the funds to do what he is forcing on usThere is a lawagainst what he is doingFor taking advantage/abusing the rights of older peopleWhen I was employed, we had to take a test every year on the laws of treatment of all kinds of people: babies, teens, older, mentally incapable, all types, soI do know what I am talking about.If you have any say over this case, of know of someone who does, we beg of you to please talk to Mr*** ***, your LEGAL CONSULTANT, and have him come to terms with our proposal to end this situationWe do not believe thatGlobal Efficiency Energy will go out of business because they accept our offerWe are the ones that will be loosing here...we have products that will NOT be giving us the 50% savings PROMISED by your company and yet, you receive money from us
The system is still not operational months after the project began
My husband got a phone call from the project manager on our account that said they were gong to meet with his CEO to see how they can resolve our problem We will wait until Friday to see what they come back with, if they actually come back with anything
*** To my knowledge my colleague, *** ***, has been working with you to get this resolvedI've been working with him as well to provide all information possible so we can decide on the best plan of actionI know that *** had sent you the Home Audit questions, this again is just another step that will get us closer to figuring out the root of the problem and going from thereI do respond to communication but there's only one of me and there's only so much time in one day to call voicemails backI am available by email majority of the day, but the last thing we want is for you to think that we're not actively working on your caseFor future reference, please copy *** in any correspondence that you send to me and vice versaWe are working together as a team so we can get this resolved as soon as possibleI am honestly saddened that you were frustrated to the point of having to create the Revdex.com complaint, you have been nothing but kind and helpful so I know this was a last resort type thingI hope by the end of this you can see that we are truly trying to help and in no way trying to frustrate you any furtherI look forward to speaking with you soon, have a wonderful day. Regards,*** ***
We understand and agree there has been several communication errors on both ends We have sent several different times crews to your home and then you would ask for them to leave and not allow them access to make the repairs needed Our marketing material has both stock images and global
customer installs, we are sorry if it does not look exactly like the picture As consumers we all understand sometimes the product does not look exactly like what was shown, I.Elook at an McDonald's product picture, when you go and buy a burger does it look exactly the same, no We are not saying it is anyone's fault and we know you did not buy a hamburger, we are simply saying the product might look slightly different However, we do understand your concerns, we have attempted numerous times to contact you and send someone out to repair\fix the issues and each time they have been turned away without being allowed to work, we have wasted hours upon hours of paid employee time to help you Will you allow us to come and let us make the fixes you feel are needed? Please let us know so we can move forward
Mr. [redacted], we do understand your point of view and we agree the savings ideally should be higher, but again that is why we have the assurance in place. We are sorry the assurance payout was not described in such detail with your original representative. Depending on your Electrical service provider is and who your billing company is will determine what if any electricity is allowed to be sent back to the grid. We will look for your next usage statement and contact you to discuss your reimbursement at that time. Thank you again.
at the very least, get my reimbursement or extra panels. I hate that I'm paying $180 a month to this company. For the amount of time and frustration I've put into this mess, I would love for them to cover half of what I owe.
Mr. [redacted] -It is per my understanding that you have met with Mr. [redacted] and he is working towards a favorable resolution in regards to your concerns at this time. Joe has submitted his recommendations to our executive board for approval and will respond back to you with an offer as soon as he is given the green light to proceed. Thank you.
I have received a check for $1497.31 and this means nothing to me. Any think other than $12,000 is unacceptable. This company is defrauding me and should have to pay. [redacted]