Good Afternoon, Our records indicate that the $2500 reimbursement check has been released in addition to the attached settlement agreement being signed. Please let me know if you have any further questions.
I have sent multiple e-mails to members of Global Efficient Energy as well as left voicemail and messages with live persons. I am more than happy to forward those e-mails to you. However, this matter is far from resolved and the business tactics presented with every person I've thus far had communication or lack of return communication are far from acceptable. It is now December 14, 2015 and I've been getting the "run around" from GEE since JULY. I still have 12 panels on my roof that are NOT connected and not metered, yet I have FOR bills for these panels. The only acceptable response from Global Efficient Energy is to adhere to my many times expressed desire to have the panels removed, the bill voided, and ALL damages to my home repaired.
[redacted], My name is [redacted], I oversee Customer Relations for Global Efficient Energy. I wanted to reach out to you absolve any confusion or concerns you may have. I can understand from your point of view why you would be upset if you were promised 3 years of compensation for savings not...
achieved but had only received one check. I began investigating this matter to determine where the ball was dropped and why. Upon investigation I determined that we did fulfill our promise to compensate your for three years. I pulled up the Savings Analysis that was originally completed to determine your compensation. I discovered that the reimbursement for one year came to a total of $782.17, we then multiplied this number times 3 to compensate for 3 years. In your contract it explains that you must send in your bills for the preceding 12 months after install and not 36. This is because the analysis is done at the one year mark, and the one year mark only. It’s safe to say that your usage would be about the same year, if it were to rise that would be because of personal changes you made and not anything we can be responsible for. Should your usage go down even more, then you’re getting even more money reimbursed than you technically should have. The total for 3 years based on your Savings Analysis is $2,346.51 however you were sent a check in the amount of $2,444.59. You received an additional $98.08 and I’m not sure why however I would prefer this versus the alternative of you receiving less than what you were owed. I hope this information resolves the concerns you mentioned in this complaint. I’ve attached your Savings Analysis and the cleared check for proof. (I blacked out your personal information.) Thank you for your time, please do not hesitate to let me know if you have any questions. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.[redacted]I'm not sure why you're having a hard time understanding or matching the bills with my spreadsheet. If you look at the Entergy spreadsheet, the 1st entry is for Invoice #[redacted] with a Mail Date of 2/7/14 in the amount of $130.86. There are different sections of the bill which areAccount Summary for [redacted] - This section includes the acct #, invoice #, mail date, etc.Account Detail - This section includes previous balance, payment received amount and date, etc.Current Charges - This section includes energy charge, fuel adjustment, federal mandated eac rider, etcMeter Reading - This section is where the meter # is, total days, CURRENT METER READING, and previous meter reading.If you look at the METER READING SECTION on this bill (Invoice #[redacted]) the current meter reading date is 2/6/14 (listed on my spreadsheet column METER READING) and the reading is 27175 (listed on my spreadsheet column USAGE)I tried calling your contact number and left messages. My husband said there was a call from Global on the home phone. I work Monday-Friday and the best number to get me at is either my cell: [redacted] or work: [redacted]. The representatives from Global I have previously spoken with know this, but for some reason always call the home number.As per your request I tried calling you after 2:00 p.m. and didn't not get an answer so I left another message. If you want to go through each bill and my spreadsheet entries, I will be happy to do so. Please call my cell: [redacted] or work #: [redacted].
Regards,
[redacted]
Mr. Mrs. [redacted], Your check for the $2,500 was cut on 2/12/2016. We have it waiting for you at our corporate office. All we need from you is the signed release agreement stating that you are acknowledging the payment for Savings Reimbursement. I can send this over to you again today for...
signature and have the check sent out immediately upon signature. Thank you!
Good Afternoon ! I appreciate your patients with me and am
very excited about helping you to see some savings. As discussed we will go
ahead and proceed in obtaining all the bills, I do appreciate you sending those
bills to me and again I apologize I have not reviewed them as I mentioned in
previous phone conversation I have been trying to play catch up with a lot of
things around the office . Rest assured I will have these inputted by end of
the month as we discussed! Even though the savings guarantee is voided if you
fail to send your bills to us within 15 days of signing the contract I have
gone ahead and extended this to you and appreciate your prompt cooperation. I
am diligently working on resolving the concerns at hand. I also was just
informed that your rebate actually was mailed out yesterday in fact, I had
mentioned that it was going out next week however I was misinformed! So you
should be able to see that in the next week at the latest. I appreciate your time and patients! I’m excited that we have been able
to have good conversations and are both willing to just work toward the same
goal.
Good afternoon, I have sent a notification to my Director of Project Management, and District Operations Manager of your region advising of your concerns. I have requested that one of them please contact you by end of day on Monday, March 21st to schedule a service call so we can idenitfy the...
issue and get this taken care of for you. You can reach [redacted] should you not hear back by end of day Monday. We will do our best to get you taken care of!Thank you - [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I apologize for the delay, It appears there has been a discrepency with your account. My accounting department is working out the details to ensure we get you taken care of as you deserve. I appreciate your patience in regards and hope to have an update to you ASAP as far as our plan of movement.
We have analyzed your total savings reimbursement amount owed to you at this time. When we previously spoke, you advised you agree with the savings reimbursement offered for the electric portion. Since then, [redacted] has analyzed the usage for your gas as well. We presented your offer for reimbursement to our executive board who approved the total reimbursement in the amount of $2,000.12. I have let Anthony know this as well and he will be in contact with you tomorrow to discuss further so we can get this cleared up as quickly as possible. Please let me know if you have any questions.
Today we have scheduled a crew to evaluate and install some additional equipment at Mr. [redacted]'s home. Once this is completed, we will proceed with the best options possible for Mr. [redacted]. Global is acting in good faith to resolve all concerns regarding this complaint and we appreciate Mr. [redacted]'s willingness. Thank you again.
Complaint: [redacted]
I am rejecting this response because: [redacted] and [redacted] contacted me back in November 2016 about my complaint. They said they would not only take care of the warranty issue but also my Solar Pannel issue. I then said my Revdex.com Complaint was resolved. I have YET to see any resolution to my complaint and they are back to not returning any emails or phone calls. Please reopen my complaint has it has not been resolved. Thank you,[redacted]
Regards,
[redacted]
Hi Ms. [redacted], I have received confirmation that your project has been fully completed. [redacted] sent you a detailed e-mail and advised she did not receive a response back. I bet you are very glad to finally hear this good news. I will contact you next week to discuss our next steps. Thank you for your patience. Best, [redacted]
The business' offer is to contact me with a proposed settlement offer. I do not wish to "Accept" the response in this complaint until I have received and accepted their offer. I remain very skeptical of this business.
Regards,
[redacted]
Please enter your reason(s) for rejecting the business response below. I did finally speak with Mr. [redacted] who told me that he would have someone to contact me and resolve the problem but as of yet I have not heard from anyone and have tried with no response to contact someone again.
[redacted]
They came and looked at my system. He said everything looks fine functionally. But with only four panels I am only creating about 100 kWh. He said that most homes need 500 to 600 kWh. So my question is why didn't they only put four panels on my roof and tell me that was sufficient ?Sent from my iPhone
There has been an attempt to begin the installation of the solar panels but still no promise of when the installation will continue or be completed.We have been informed that the mounts have been ordered. My question is why were they not ordered last March 2015 when the contract was signed?We have not had any communication as to how they will address the fact that we will not qualify for the 2015 Federal Tax Credit for which we missed thedeadline. Also our request to work with us on the financing issue of the zero interest loan being reset to when the project is complete, not from interestaccruing from last March. We requested that they work with the bank to refinance the down payment so that the clock would start ticking on interestaccrual this year instead of eleven months ago- March of 2015 -when the first draw was made and the contract signed.
Hi Mr. [redacted], I apologize that you have not been able to get in touch with Mr. [redacted]. Unfortunately, Mr. [redacted] is no longer employed at Global Efficient Energy which is why you did not receive a response. I would be more than happy to set up a time to chat with you next week so we can determine the next appropriate steps to resolve your issues. Please let me know what availability you have, or feel free to reach out to me next week at ###-###-####.
Dear [redacted],I want to apologize for the inconvenience and frustration you have had with Global Efficient Energy. I read over your complaint, and I would like to see if we can get back on board with continuing your savings analysis. The savings analysis will give us more information to see...
what we can do regarding you not reaching the estimated savings. When I complete the savings analysis, we can go over the different options that you have available to you.There is a procedure we do have to follow however, I would like to try to expedite your issues as quickly as possible. Global Efficient Energy works with thousands of customers every year, and we are trying our best to ensure that all customers receive the service we say we will provide. Please feel free to get in touch with me at your earliest convenience. I also will be reaching out to you before the end of day today, so that we can resolve the issues at hand as quickly as possible. We do appreciate your business, and will strive to make sure we correct the problems that have occurred. [redacted]
Good Afternoon, Our records indicate that the $2500 reimbursement check has been released in addition to the attached settlement agreement being signed. Please let me know if you have any further questions.
I have sent multiple e-mails to members of Global Efficient Energy as well as left voicemail and messages with live persons. I am more than happy to forward those e-mails to you. However, this matter is far from resolved and the business tactics presented with every person I've thus far had communication or lack of return communication are far from acceptable. It is now December 14, 2015 and I've been getting the "run around" from GEE since JULY. I still have 12 panels on my roof that are NOT connected and not metered, yet I have FOR bills for these panels. The only acceptable response from Global Efficient Energy is to adhere to my many times expressed desire to have the panels removed, the bill voided, and ALL damages to my home repaired.
[redacted], My name is [redacted], I oversee Customer Relations for Global Efficient Energy. I wanted to reach out to you absolve any confusion or concerns you may have. I can understand from your point of view why you would be upset if you were promised 3 years of compensation for savings not...
achieved but had only received one check. I began investigating this matter to determine where the ball was dropped and why. Upon investigation I determined that we did fulfill our promise to compensate your for three years. I pulled up the Savings Analysis that was originally completed to determine your compensation. I discovered that the reimbursement for one year came to a total of $782.17, we then multiplied this number times 3 to compensate for 3 years. In your contract it explains that you must send in your bills for the preceding 12 months after install and not 36. This is because the analysis is done at the one year mark, and the one year mark only. It’s safe to say that your usage would be about the same year, if it were to rise that would be because of personal changes you made and not anything we can be responsible for. Should your usage go down even more, then you’re getting even more money reimbursed than you technically should have. The total for 3 years based on your Savings Analysis is $2,346.51 however you were sent a check in the amount of $2,444.59. You received an additional $98.08 and I’m not sure why however I would prefer this versus the alternative of you receiving less than what you were owed. I hope this information resolves the concerns you mentioned in this complaint. I’ve attached your Savings Analysis and the cleared check for proof. (I blacked out your personal information.) Thank you for your time, please do not hesitate to let me know if you have any questions. [redacted]
We have not resolved this matter and I have yet to receive an update on resolution process for the past two weeks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.[redacted]I'm not sure why you're having a hard time understanding or matching the bills with my spreadsheet. If you look at the Entergy spreadsheet, the 1st entry is for Invoice #[redacted] with a Mail Date of 2/7/14 in the amount of $130.86. There are different sections of the bill which areAccount Summary for [redacted] - This section includes the acct #, invoice #, mail date, etc.Account Detail - This section includes previous balance, payment received amount and date, etc.Current Charges - This section includes energy charge, fuel adjustment, federal mandated eac rider, etcMeter Reading - This section is where the meter # is, total days, CURRENT METER READING, and previous meter reading.If you look at the METER READING SECTION on this bill (Invoice #[redacted]) the current meter reading date is 2/6/14 (listed on my spreadsheet column METER READING) and the reading is 27175 (listed on my spreadsheet column USAGE)I tried calling your contact number and left messages. My husband said there was a call from Global on the home phone. I work Monday-Friday and the best number to get me at is either my cell: [redacted] or work: [redacted]. The representatives from Global I have previously spoken with know this, but for some reason always call the home number.As per your request I tried calling you after 2:00 p.m. and didn't not get an answer so I left another message. If you want to go through each bill and my spreadsheet entries, I will be happy to do so. Please call my cell: [redacted] or work #: [redacted].
Regards,
[redacted]
Mr. Mrs. [redacted], Your check for the $2,500 was cut on 2/12/2016. We have it waiting for you at our corporate office. All we need from you is the signed release agreement stating that you are acknowledging the payment for Savings Reimbursement. I can send this over to you again today for...
signature and have the check sent out immediately upon signature. Thank you!
Good Afternoon ! I appreciate your patients with me and am
very excited about helping you to see some savings. As discussed we will go
ahead and proceed in obtaining all the bills, I do appreciate you sending those
bills to me and again I apologize I have not reviewed them as I mentioned in
previous phone conversation I have been trying to play catch up with a lot of
things around the office . Rest assured I will have these inputted by end of
the month as we discussed! Even though the savings guarantee is voided if you
fail to send your bills to us within 15 days of signing the contract I have
gone ahead and extended this to you and appreciate your prompt cooperation. I
am diligently working on resolving the concerns at hand. I also was just
informed that your rebate actually was mailed out yesterday in fact, I had
mentioned that it was going out next week however I was misinformed! So you
should be able to see that in the next week at the latest. I appreciate your time and patients! I’m excited that we have been able
to have good conversations and are both willing to just work toward the same
goal.
Good afternoon, I have sent a notification to my Director of Project Management, and District Operations Manager of your region advising of your concerns. I have requested that one of them please contact you by end of day on Monday, March 21st to schedule a service call so we can idenitfy the...
issue and get this taken care of for you. You can reach [redacted] should you not hear back by end of day Monday. We will do our best to get you taken care of!Thank you - [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I apologize for the delay, It appears there has been a discrepency with your account. My accounting department is working out the details to ensure we get you taken care of as you deserve. I appreciate your patience in regards and hope to have an update to you ASAP as far as our plan of movement.
We have analyzed your total savings reimbursement amount owed to you at this time. When we previously spoke, you advised you agree with the savings reimbursement offered for the electric portion. Since then, [redacted] has analyzed the usage for your gas as well. We presented your offer for reimbursement to our executive board who approved the total reimbursement in the amount of $2,000.12. I have let Anthony know this as well and he will be in contact with you tomorrow to discuss further so we can get this cleared up as quickly as possible. Please let me know if you have any questions.
Today we have scheduled a crew to evaluate and install some additional equipment at Mr. [redacted]'s home. Once this is completed, we will proceed with the best options possible for Mr. [redacted]. Global is acting in good faith to resolve all concerns regarding this complaint and we appreciate Mr. [redacted]'s willingness. Thank you again.
Complaint: [redacted]
I am rejecting this response because: [redacted] and [redacted] contacted me back in November 2016 about my complaint. They said they would not only take care of the warranty issue but also my Solar Pannel issue. I then said my Revdex.com Complaint was resolved. I have YET to see any resolution to my complaint and they are back to not returning any emails or phone calls. Please reopen my complaint has it has not been resolved. Thank you,[redacted]
Regards,
[redacted]
Hi Ms. [redacted], I have received confirmation that your project has been fully completed. [redacted] sent you a detailed e-mail and advised she did not receive a response back. I bet you are very glad to finally hear this good news. I will contact you next week to discuss our next steps. Thank you for your patience. Best, [redacted]
The business' offer is to contact me with a proposed settlement offer. I do not wish to "Accept" the response in this complaint until I have received and accepted their offer. I remain very skeptical of this business.
Regards,
[redacted]
Please enter your reason(s) for rejecting the business response below. I did finally speak with Mr. [redacted] who told me that he would have someone to contact me and resolve the problem but as of yet I have not heard from anyone and have tried with no response to contact someone again.
[redacted]
They came and looked at my system. He said everything looks fine functionally. But with only four panels I am only creating about 100 kWh. He said that most homes need 500 to 600 kWh. So my question is why didn't they only put four panels on my roof and tell me that was sufficient ?Sent from my iPhone
There has been an attempt to begin the installation of the solar panels but still no promise of when the installation will continue or be completed.We have been informed that the mounts have been ordered. My question is why were they not ordered last March 2015 when the contract was signed?We have not had any communication as to how they will address the fact that we will not qualify for the 2015 Federal Tax Credit for which we missed thedeadline. Also our request to work with us on the financing issue of the zero interest loan being reset to when the project is complete, not from interestaccruing from last March. We requested that they work with the bank to refinance the down payment so that the clock would start ticking on interestaccrual this year instead of eleven months ago- March of 2015 -when the first draw was made and the contract signed.
Hi Mr. [redacted], I apologize that you have not been able to get in touch with Mr. [redacted]. Unfortunately, Mr. [redacted] is no longer employed at Global Efficient Energy which is why you did not receive a response. I would be more than happy to set up a time to chat with you next week so we can determine the next appropriate steps to resolve your issues. Please let me know what availability you have, or feel free to reach out to me next week at ###-###-####.
Dear [redacted],I want to apologize for the inconvenience and frustration you have had with Global Efficient Energy. I read over your complaint, and I would like to see if we can get back on board with continuing your savings analysis. The savings analysis will give us more information to see...
what we can do regarding you not reaching the estimated savings. When I complete the savings analysis, we can go over the different options that you have available to you.There is a procedure we do have to follow however, I would like to try to expedite your issues as quickly as possible. Global Efficient Energy works with thousands of customers every year, and we are trying our best to ensure that all customers receive the service we say we will provide. Please feel free to get in touch with me at your earliest convenience. I also will be reaching out to you before the end of day today, so that we can resolve the issues at hand as quickly as possible. We do appreciate your business, and will strive to make sure we correct the problems that have occurred. [redacted]