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Worthy.com

20 W 37th St Fl 12, New York, New York, United States, 10018-7365

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Worthy.com Reviews (%countItem)

Gail was so helpful!!

I had a really good experience selling my bridal set with Worthy. Maybe I could have gotten more for it by shopping it around to jewelers locally, but the ease of this process was totally worth it. My auction manager, Gail, was incredibly helpful throughout the process. She was very knowledgeable, answered a ton of questions for me, and never tried to push me into anything. I would use Worthy again in a heartbeat!

I mailed my ring to Worthy in February and after several weeks of them saying they had not received it, I finally was told that it was lost by the carrier, ***. March *, I spoke with account manager, Lauren K who assured me she would stay in constant contact with me. She has not stayed in constant contact and I have emailed her over 10 times asking for status updates and it takes her sometimes days, to respond. I was told on March that the process would be anywhere from 3-6 weeks (Mid-April). As of today, I still have not received the refund and I spoke with Lauren via email last week and she said they had received the check from their insurance company but were waiting for the check to clear the bank before releasing the funds to me. I have not received the refund nor any contact from the company and 3-6 weeks has now turned in to 14 weeks.

Worthy.com Response • Aug 13, 2019

Worthy is insured with Lloyd's of London and uses *** for its trackable delivery service. Worthy submitted the claim following all procedures for this lost shipment and issued the claim payment upon receipt to the client. Thank you.

Customer Response • Aug 14, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:

The check was received by Worthy June *** but then I was told I had to wait for the check to clear the bank which would be 1-2 days. The claim payment was not issued until July *.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely

I have been dealing with *** for the past two years. They have helped me with four transactions. I am completely satisfied with the results. The latest transition went smoothly as the other three. Gail and her team made sure I was informed at every stage of the process of selling my ring. I highly recommend *** and will use them again.

This was my first experience with Worthy. From start to finish, Melissa M made the process so simple and easy. She detailed the process step-by-step so I had no questions!
I highly recommend Worthy!

At first I had reservations, but after reading the reviews, decided to give *** a try. The entire process was incredibly well-managed, from my first contact with Tyana, to *** pick up, to grading and ongoing communications with Gail (auction manager) and quick payment! I plan to list more items this week!

The diamond resale market is challenging, so using Worthy is a great option. They take the shopping around and guesswork out of the process. Gail explained the process thoroughly. I Sent my ring, totally insured, got it estimated and graded for free and put it up to auction w no strings attached. Even after the auction closed, Gail went the extra mile to ensure I got my reserve price. This is a classy, well run operation.

I had such an amazing experience with the whole Worthy team. Josh R, in particular, was great and so quick to answer any questions I had. He reassured me throughout the process and everything went flawlessly.
My ring was able to sell for more than I expected, which was a nice surprise. I would absolutely recommend using Worthy!! So happy to have moved on from holding onto my wedding ring.

VERY happy with the service. My auctioneer, Gail B, was AMAZING. She was very professional, patient with me, and clearly knows her stuff! She's a graduate gemologist and it certainly shows. She was happy to educate me and hand-hold me through the process. Because of Gail, and the superior service she gave, I would most definitely recommend this service to anyone. Great job!!!

very communicative and helpful from beginning to end. put any worries of mine at ease and answered all my questions.
Erik in appraisals and Melissa M (***) in customer success we’re fantastic!

After 2 yrs trying to sell a diamond ring through consignment and other methods, someone recommended Worthy so I cautiously (and somewhat nervously) decided to give it a shot. Every step of the before/during/after auction process was very smooth and very easy. I received notifications each step of the way and was able to quickly get clarification on a couple questions I had. When it came to negotiating the final price with a buyer, Melissa M. was absolutely fantastic to work with. I feel that she truly went out of her way to make sure we arrived at a price that was fair for both me and the buyer. I am very happy with the end result and would highly recommend Worthy (and Melissa) to anyone.

On May *** , 2019 , I sent two 10k Solid Gold Champagne Rings to *** in N.Y ,N. Y. And they acknowledged receiving merchandise as mentioned and these two pieces of Jewelry were New with tags and still in boxes as I purchased ten years ago . Worthy was to try to Action them off and be in touch with me to confirm price at Auction which they did but was only a fourth of price I had paid ten years ago so I declined offer instantly ! I said to ship back my Rings immediately ! To this day , I have called *** numerous times (8-10 ) at least only to say that they are being repaired and will be ready soon !!!???? They were New and needed nothing done ! I have photos before I went there out to them ! I. Needed them back asap to help with Cataract Surgery I was to have on June , 2019 now it's set for July *** of 2019 . I can sell them for the good locally to help pay for surgery but not sure of condition nor if I will even get them back at al! . Please advise ? Thanks

Worthy.com Response • Aug 13, 2019

We apologize for the delay in shipping your item back to you. Please note we have shipped your valuable fully insured under *** tracking #

Customer Response • Aug 14, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely

I was very apprehensive about sending my ring to a voice on the phone. I am very old fashion and like to see/interact with the person/people I am doing business with.
With that being said, my experience with Worthy was great! I would especially like to give a shout out to Gail who was so patient. It is one thing to be an expert at what you do, but it is next level to have the ability to make people feel like they are not just a number. She took the time to answer all my questions and concerns after the auction was complete.
Gail is the reason my review was a 5 and not a 3. Any company can sell a diamond but not every company has people like Gail!

The process with Worthy was the BEST. I knew my diamonds were safe, and Worthy assures you the entire way that you are in safe, reliable, and the best hands. The communication is top-notch. They kept me in the loop during the process, and I always knew what was happening. Packaging & sending, couldn’t be any easier! They send you the prepaid label & you can drop it off or have *** pick up (& insured). At the end of the auction, you receive your funds immediately. I 100% would use Worthy again and would highly recommend them to anyone wanting to sell jewelry. The Best! Thank you Worthy!

Worthy works for you to get the price you want. After my auction ended, my rep, Melissa, went above and beyond to make sure I got the price I was asking for.

Very satisfied with auction results! Excellent communication and service from Neil W, Customer Service and Josh R, Auction Manager. Great experience!

I recommend Worthy to anyone who wants to sell precious jewelry or watches. After I’d considered other options for selling my unused jewelry, my brother suggested Worthy to me and I’m glad he did. The first valuable I sold was a 3.78 CT emerald cut diamond ring. I was in NYC at the time and near their headquarters, so, after communicating with Vik several times during the week about the grading process, market value, auction, etc… I personally dropped the ring off and got a tour. I was beyond impressed. It is a professional, efficient, smooth-running operation. The whole process was quick and seamless and I made a lot more money on the ring than we expected. The communication along the way was great. The second valuable I sold was a 1.52 CT emerald cut necklace. I wasn’t in NYC, so Vik sent me an easy to use *** kit and I sent it back to them from ***. Again, there were absolutely no problems and a big payoff. I’m a big fan of Worthy because I know I can trust them, it’s a safe and quick way to sell, they offer professional and personal communication, and I got the absolute best price for my diamonds.

Highly recommended! I was a little hesitant at first but the process was seamless and Josh Robbins from worthy communicated with me every step of the way. I hope I don’t have more jewelry to sell in the future, but if I do I will definitely use Worthy.

I am delighted with my experience at Worthy. Melissa Miller was timely, courteous and helped me get a great price for my ring. Outstanding customer service!

Kendall was so helpful answering my questions and helping me open my auction and get the whole thing done. Great customer service!!

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Address: 20 W 37th St Fl 12, New York, New York, United States, 10018-7365

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