Yodle, Inc.

Hello - we have been in touch with *** *** and have resolved this issueThere was a misunderstanding about Yodle's services, and we are looking into why this happenedWe're sorry that things didn't work out with *** ***, and we wish him all the best for future success
Thank
you,
*** ***

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I spoke with *** who stated that the control number that yodle had was still functioning until December and that I might have had a problem for only month I still believe that they should be more responsible when it comes to insuring that the numbers or websites or numbers that come up when businesses are ***d get cleared properly
Sincerely,
*** ***

Dear Revdex.com - we have resolved this issue with *** ***Thank you for bringing it to our attention.Best,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I talked to a representative of Yodle December *** named *** ***He told me that he needed to talk to his ***, but would get back to me on Monday January ***Which was yesterdayI did not here from *** or anyone from YodleTherefore, I I don't think they are making their best effort to resolve this issue. Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good evening,We're very sorry that *** *** had a bad experience while he was a Yodle clientThis is not the type of success that we expect for our clients, and we will look into the issue to see why this is the case. We'd like to be clear that we are a *** *** *** partner, and take
that validation very seriouslyOur SEO and online marketing strategies have proven successful for our 50,000+ clients, and we're very sorry that this wasn't the case for *** ***We have been working closely with him to resolve this issue and have come to a mutual agreement.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,We're very sorry [redacted] did not have a successful experience with Yodle, particularly because he seemed to be very engaged in our marketing program. We have been working directly with [redacted] to come to a resolution. This issue should be resolved in a matter of days, but given...

the upcoming holidays, we thought it best to share an update on our progress now. If you have any questions, please don't hesitate to contact me directly at [redacted].Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,   Upon receipt of our client’s complaint filed with your office, our Executive Office has reviewed this account, billing transactions, and interactions associated with the complaint. We can confirm that our records indicate the client was notified via email on August 12, 2017 of a...

price increase for a service active in his account from $19 to $49. This price increase was applied to all Yodle accounts as a whole.  Our records also indicate that that email was opened by the recipient. As a customer service gesture and an attempt to settle this client’s concerns to their satisfaction, Web.com has issued a refund in the amount of $120 on 1/10/2018. Attached, you will find a screenshot, showing the processed refunds, totaling $120, as well as an email confirmation sent to the client to notify of our actions. The client was also provided a copy of their website content and an EPP code, as per their request. In consideration of the actions taken by Web.com to bring this matter to a resolution, we respectfully request that the Revdex.com consider this matter closed.   Best regards, Executive Office Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Stop annoying, harassing and ripping people off with your scams, and people will have a better experience. This business serves no legitimate purpose and should be removed from the public's misery
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,We have spoken to [redacted]. We have canceled [redacted]'s account and have also reached a settlement.We are very sorry that [redacted] had such a frustrating experience with Yodle. We always strive to do the very best we can for our customers and are disappointed that we fell short of...

our own expectations on this occasion. Although many of our customers are enjoying considerable success with Yodle we always seek to ensure that we are delivering maximum value to all clients. As such, we will look further into what happened here to minimize the likelihood of it happening again.Best,Radley M[redacted]

Dear Revdex.com: thank you for bringing this issue to our attention. We have confirmed with [redacted] that his information has been added to Yodle's do not contact list. We are very sorry he did not have a good experience with our sales team and we wish him all the best. Thank you again, JM.

Dear Revdex.com,Thank you for bringing this issue to our attention. We have contacted [redacted] and resolved the problems outlined in his complaint. We want to apologize for any initial disappointment [redacted] may have had with our services but are happy that he has decided to remain a Yodle customer. We...

hope he will see better results with us in the coming months. Thank you,Angelica D[redacted]

Dear Revdex.com,We appreciate you bringing this matter to our attention. We've contacted the customer, refunded the $249.00 as requested, and have begun the website removal. We would appreciate you closing this matter as resolved.Regards,Michael B[redacted]Manager, MarketingWeb.com[redacted]...

[redacted]
[redacted]

Dear Revdex.com - We are very disappointed to read about [redacted] experience. We're committed to delivering the best possible results for our customers and we're sorry that this wasn't his experience. After leaving a few voice mails, we have been unsuccessful at reaching [redacted]. We have every...

intention of resolving this matter amicably. He can reach Ron L[redacted] at ###-###-#### who will work with him directly on these issues. Thank you, GB.

Dear Revdex.com,Thank you for bringing this to our attention. We'd like toapologize to [redacted], and we are planning to flag this to our [redacted]. We willalso make sure that [redacted] is on our do not call and do not emaillists.  Thank you,[redacted]

Dear Revdex.com: A member of our team has spoken with [redacted] and is currently working through a resolution. We appreciate him keeping us updated on the situation and we are happy we were able to reach a mutual agreement. Best, **.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business never contacted me, I have left them 2 messages myself (after messages were left with my wife). I can be reached at [redacted].
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com: Thank you for bringing this issue to our attention and I'm disappointed that [redacted] didn't have a better experience with us. We have contacted [redacted] and are glad that we were able to reach a mutual agreement. Thanks, GB.