Yodle, Inc.

Review: On March [redacted] I was cointacted by [redacted] regarding internet services. After much badgering, I signed up and gave her my credit card #. Early the next morning I emailed her to cancel my purchase (March [redacted]). She did not respond so I called the company's customer service #, and emailed customer service to have my credit card be refunded the funds. ($998).

I received an email saying that a 'customer service representative would call me back. I emailed them back, telling them that was no necessary. They should just refund my money since I changed my mind. On March [redacted], I emailed them again asking about my refund. I received a call from [redacted] who told me he would take care of it. Then he proceeded to tell me how much Yodle had already invested in 'my success'. I asked him again to process the refund. He continued to filibuster. I had to hang up on him because he would not confirm he was going to process the refund.

Later that evening I received an email from [redacted] telling me the had to 'review' my refund at high management.

It seems to me they are trying to run out the clock and hope I will tire of trying to get my money back. Both contacts with this company have been negative. The people, [redacted], and [redacted] do not listen when you tell them something, and [redacted] is very high pressure. [redacted] will agree and agree about the refund, but not process it, refusing to confirm he will refund the money.

I received no services from Yodle,. I cancelled within hours of the agreement. Their refusal to issue a proper refund, and the delays and endless excuses are not tolerable. I want my money back.Desired Settlement: Refund

Business

Response:

Hello - thank you for bringing this to our attention. We were actually in the process of addressing this issue with [redacted] when we were alerted to his Revdex.com complaint. We closed his account and resolved the issue, and also reviewed the sales call to see if there were any problems. We'd like to wish [redacted] all the best in the future, and thank him for considering Yodle.Best,[redacted]