Yodle, Inc.

Dear Revdex.com: Thank you for bringing this issue to our attention. We have contacted [redacted] about these issues and we are glad we were able to reach a mutual agreement. Best, JM.

Dear Revdex.com: Thank you for bringing this to our attention. We spoke with [redacted] and we are glad we were able to reach a mutual agreement and close his account. We are very disappointed he did not have a better experience with Yodle and we are very sorry to hear about his issues reaching us to...

cancel his account. We take this feedback very seriously and have shared his feedback with the appropriate channels internally. We wish him all the best. Thank you again, **.

Dear Revdex.com: Thank you for bringing this issue to our attention. We are sorry to hear that [redacted] didn't find more success with us. We are happy to report that we have contacted [redacted] and have reached a mutual agreement. Thanks, GB.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com: First we would like to appologize on behalf of Yodle for the issues [redacted] described in reaching our customer service team. This is not the type of experience we want our 50,000+ customers to have and we take feedback like this very seriously. We have contacted [redacted] directly to...

discuss these issues and we are glad we were able to reach a mutual agreement. We wish him all the best in his future endeavours. Best, JM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We've been offered a Confidential Release and Settlement Agreement from Yodle.  Mia, from Yodle, states that this agreement will release us from our contract, however we've never had a contract and Yodle has been unable thus far to produce a signed and valid contract for our review.  This offered agreement from Yodle only protects Yodle from all liability and does nothing to protect us, the client.  I requested back in December to end our services by January [redacted], and Yodle still refuses to end services for us until January [redacted], costing us time and money as we delay the launch of other marketing initiatives because Yodle refuses to halt our campaigns.  All we want is for Yodle to halt our campaigns, they stated that they were willing to halt ONLY if we signed this legal agreement that protects them from any liability, otherwise they're not willing to halt our campaigns.  This is unacceptable.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com: while we are very sorry to hear [redacted] did not have more success with Yodle’s services, we appreciate him bringing these issues to our attention. As a result, [redacted]’s account has been closed and we are taking the proper steps to ensure his advertsite is taken down. If...

he needs any further information or would like an update on the progress, he can reach [redacted] at ###-###-####.

Dear Revdex.com, We have received the complaint for [redacted], #[redacted]. Please know that we take customer dissatisfaction very seriously. We have confirmed that the client did have a package with us. There is a standard wait time of 90 days for marketing to show results for us...

to build off of. The client did cancel at the beginning of the third month. We are able to resolve with a partial refund of $448.00 and apologize for any frustration. Thank you, Ashley P[redacted] Executive Office Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Chris J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
nobody from yoodle contacted me. Thanks [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com: After speaking with [redacted] and his team, we are glad we were able to reach a mutual agreement. We are very focused on delivering the best possible service for our customers and we are very sorry he did not have a great experience with Yodle. We also want him to know that we take feedback like this very seriously and we have shared it with all the appropriate team members internally. We thank him for bringing these issues to our attention and wish him all the best. Thank you, JM.

Dear Revdex.com, We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond...

appropriately. As a result we have arranged to have our Finance department refund the client two months for $398.00 and we have closed the account. Thank You,          Shalisa C[redacted] Executive Office Web.com

Dear Revdex.com,
We're very sorry that [redacted] wasn't satisfied with his experience with Yodle. We have come to a resolution with [redacted], and are also looking into why he had trouble reaching our client services department.
Thank you,
[redacted]

Dear Revdex.com: We spoke with [redacted] and we are glad we were able to reach a mutual agreement and close his account. We are very disappointed he did not have a better experience with Yodle or our customer service team. Please know this is not the type of experience we wish for any of our 50,000+...

customers across the U.S. We wish him all the best. Thank you, [redacted].

Dear Revdex.com: We are very sorry to hear [redacted] did not have a better experience with our services. Please know this is not the type of experience we would like for any of our 50,000+ customers. We are currently working with her on a resolution and should she have any questions, she can reach out to Ron...

L[redacted] at ###-###-####. Best, Jessica.

Hello - I have confirmed that this was processed. The funds should be available in [redacted]'s account. We apologize for the inconvenience. Thank you![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: We have agreed to the above statements but I have not been refunded yet. 
  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have received a verbal response made by the business (Mr. Ron a[redacted]) in reference to complaint ID [redacted], and find that his resolution is satisfactory to me and the matter has been resolved.  It turns out that Capitol One was the culprit and started the...

unauthorized charging when they added the "chip" to my card!  
Sincerely,
[redacted]

Dear Revdex.com,We appreciate you bringing this matter to your attention. We've contacted this customer, and cancelled his account. We have also provided a refund as requested.Please consider this matter closed as resolved.Regards,Michael B[redacted]Manager, MarketingWeb.com[redacted]...

[redacted]

Dear Revdex.com: We are very disappointed to read about Ellie's experience. We're committed to delivering the best possible results for our customers,and we're sorry that this wasn't her experience. After leaving a few voice mails and emails, we have been unsuccessful at reaching Ellie but we are hoping to...

be in touch with her this week. We have every intention of resolving this matter. She can reach Ron L[redacted] or Trevor B** at ###-###-#### who will work with her directly on these issues. Thank you, Jessica M[redacted].