Yodle, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yodle has sent an agreement to us to sign before they will issue a refund to us. The document is long and contains legal jargon. We are currently having our attorney review prior to signing to ensure that there are no more hidden surprises.Once we are satisfied with the legal review, we will submit and ask to receive the refund. The process is pending, ongoing and has not yet been resolved. Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Agreement has been made with Yodle, but the terms have not been met, I will deem this resolved when the terms are completed. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com - Thank you for bringing this issue to our attention. We have offered to settle this complaint and are waiting on the customer to accept our offer. Thanks, GB.

Dear Revdex.com: Thank you for bringing this issue to our attention. We are happy to report that we have contacted [redacted] and have reached a mutual agreement. Best, GB.

Dear Revdex.com, We have received the complaint for [redacted] We apologize, for the client’s most recent experience with our company. Please know that we take customer dissatisfaction very seriously. As a result we have arranged to have our Finance...

department refund the customer three payments out of the four months paid. Thank You,                                         ...⇄ Shalisa C[redacted] Executive Office Web.com

Dear Revdex.com,We have received the complaint for [redacted] complaint #[redacted]We have reviewed the client's concerns and have reached out to him directly to assist in resolution. We can confirm that an agreed upon refund of $600 has been issued to assist in mitigating this...

issue. We apologize for any frustration or inconvenience this ordeal may have caused and wish nothing but the best for Mr. Longo's future endeavors.Thank you,[redacted]Executive OfficeYodle/Web.com

Dear Revdex.com, We have received the complaint for [redacted]. Please know that we take customer dissatisfaction very seriously. We have confirmed that the client did have a package with us. After researching the results the client received there was an agreement and...

signed refund for five months totaling $995.00. The account has been refunded. Thank you, Ashley P[redacted] Executive Office [redacted]

Dear Revdex.com: Thank you for bringing this issue to our attention. We're sorry that [redacted] didn't have a better experience with Yodle, this is never something we want for our customers. We are happy to report that we have reached out to [redacted] and have come to a mutual agreement. Best, GB.

Dear Revdex.com,  We have made several attempts to contact this client hoping to resolve their concerns, but have been unable to successfully connect. If the client would like to be contacted to bring this matter to a resolution, please advise to respond to the voicemails and/or emails left by...

[redacted] support teams.  Best, Executive Office[redacted]

Dear Revdex.com - We have resolved this issue with [redacted]. We are disappointed to hear their business did not have a better experience with Yodle, and wish him the best of luck. Best, JM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as soon as they submit the refund promised to me.
Sincerely,
[redacted]

Dear Revdex.com,Thank you for bringing this issue to our attention. We're sorry that [redacted] didn't have a good experience with Yodle, especially because so many of our clients in the insurance field do have success. This issue has been resolved and we wish [redacted] the best.Thank you.Angelica

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although I find this company's business methods to be unethical, we did receive our full refund and find that this resolution is satisfactory and the matter has been resolved.
Sincerely,
[redacted]

Hello – We have been able to speak with [redacted] directly and resolve all pending issues mentioned in the prior statement. We’re glad we were able to come to a resolution and we wish [redacted] all the best for future success.Thank you,Angelica D[redacted]

Revdex.com - We have been in touch with [redacted] and have come to a resolution. We're sorry that he didn't have success, and wish him all the best in the future.Thank you,[redacted]

Dear Revdex.com,First, we'd like to apologize for any inconvenience this matter has caused [redacted] and her team. We've been in touch with [redacted] over the past two weeks and have every reason to believe that this matter will be resolved amicably. If you need further information on this matter, please...

feel free to contact me at ###-###-####. Thank you.Angelica D[redacted]

Dear Revdex.com - Thank you for bringing this to our attention. We're sorry that [redacted] felt there was a disconnect between what was said on the sales call and the service he received. We are happy to report that we have contacted [redacted] and reached a mutual agreement. Thanks, GB.

Dear Revdex.com - We are sorry to hear that [redacted] didn't find success with Yodle. Thank you for bringing this issue to our attention and we are glad to report that we have reached a mutual agreement with [redacted]. Thanks, GB.

Dear Revdex.com: Thank you for bringing this issue to our attention. We're disappointed to hear that Ms. S[redacted] didn't have a better experience with Yodle. We are happy to report that we've contacted Ms. S[redacted] and have reached a mutual agreement. Thanks, GB.

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's billing concerns and can confirm that the refund in the amount of $199 has been processed for the client. We can also confirm that the services have been terminated so...

there will not be any further billing associated with services. We certainly apologize for any frustration this issue may have caused and wish [redacted]r nothing but the best in his future endeavors.Thank you,[redacted]Executive Office[redacted]