Yodle, Inc.

Dear Revdex.com,Thanks for bringing this matter to our attention. We're resolving this by issuing replacement gift cards, and would appreciate you considering this matter closed as resolved.Michael B[redacted]Manager, MarketingWeb.com[redacted]
[redacted]

Dear Revdex.com: Thank you for bringing this issue to our attention. We have made multiple attempts to reach [redacted] but have not been able to do so. We will continue to work towards getting this matter resolved. Best, GB.

Hello - we have reached an agreement with [redacted], and have received confirmation from him that this has been settled. We're glad that we were to fully resolve this issue.
Thank you,
[redacted]
[redacted]

Dear Revdex.com,We are still in the process of resolving these issues with [redacted]. Our team has been in touch with him on the problems he listed in his complaint, and are working towards a solution. It will take a couple of days for the changes to all be completed, but we fully expect that all...

of these issues will be resolved.Thank you,[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted]Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond...

appropriately. As a result we have arranged to have our Finance department refund the client for $398.00 after a signed settlement is received. Thank You,          Shalisa C[redacted] Executive Office Web.com

Dear Revdex.com, We were able to resolve this issue with [redacted] on January [redacted]. We apologize for the delay - with the holiday schedule we had some difficulty coordinating a conversation, but everything has since been resolved.Thank you,[redacted]

Dear Revdex.com,
Thank you for bringing this to our attention. We're very sorry that [redacted] wasn't satisfied with his experience. We're particularly disappointed that he didn't have success with Yodle because we do work with several companies in the home care industry that have benefited from our...

services (you can see some of these clients here: [redacted]. We'd also like to apologize for the issues he had in the beginning of his time as a Yodle client - this certainly isn't what we expect from our client services team. We have been working with [redacted] to come to a resolution and are awaiting his response. 
If there are any further issues, please don't hesitate to contact us.
Thank you,
[redacted]

Dear Revdex.com,We're very sorry that Yodle wasn't a fit for [redacted]. We have cancelled his account, and will look into any communication issues he had with our client services team. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,We appreciate you bringing this matter to our attention. We have released the customer from the contract, and closed the account as of 9/**/2016.Please consider this matter closed as resolved.Regards,Michael B[redacted]Manager, Marketing[redacted]
[redacted]...

[redacted]
[redacted]

Dear Revdex.com: We are very dissapointed to hear Dana did not have a better experience with our sales and customer service team. We truely pride ourselves on delivering a stellar experience for our customers and we are very sorry she did not have this same experience. We have been unsuccessful at reaching...

her to discuss these issues further. If she could reach out to [redacted] at ###-###-####, he will be able to work with her directly on addressing these concerns and finding a mutual agreement. Thank you, Jessica.

Dear Revdex.com,We have spoken to [redacted] and have reached a settlement. We are sorry that [redacted]'s experience with Yodle didn't live up to the expectations he had when he initially decided to work with us. Although we do not believe our sales calls are misleading we will investigate further...

what happened with [redacted]'s account. Yodle prides itself on delivering strong service and value and it's very disappointing to hear about the problems [redacted] encountered with his website and advertising campaign.We wish [redacted] well with his future online marketing endeavors.Best,[redacted]

Dear Revdex.com: Thank you for bringing this issue to our attention. We are disappointed that [redacted] didn't have a better experience with [redacted]. We are happy to report that we have reached a mutual agreement with [redacted]. Thanks, GB.

Dear Revdex.com,We appreciate you bringing this matter to our attention. We have contacted the customer directly, refunded their payment, and cancelled the account. Please consider this matter closed as resolved.Regards,Michael B[redacted]Manager, Marketing[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I'm still waiting for a full refund, they said that it has been resubmited and that I should have it within 2 days]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,We have currently not agreed upon a settlement with [redacted] but are continuing to try and resolve this situation.Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com: We are willing to work with [redacted] to reach a mutual agreement that would meet his desired settlement, however, we must speak with him over the phone to confirm his account and payment details. Federal Law prohibits us from discussing this information over email. If he could please reach out to Ron L[redacted] at ###-###-####, Ron can expedite this agreement. We truly wish him all the best and want to make sure this is processed as soon as possible. Thank you, JM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was out of town from Dec. [redacted] until Monday afternoon, January [redacted].  We have played some email and phone tag but have not had the opportunity to discuss yet.[redacted] is the representative that has been in touch with me.  I emailed [redacted] on Jan. * at 1:50 pm to ask if she were available.  When she called, I was not at my desk and missed her call as I did not know that she was available.  On January [redacted], I emailed her at 1:10 pm to see if she was available and then attempted to call her at 1:30 pm to which I had to leave a message with customer service for her.I have not had any other suggestions or offers for how to resolve this issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is as satisfactory as it can be to me and the matter has been resolved.
Sincerely,
[redacted]