Yodle, Inc.

Dear Revdex.com,We have spoken to [redacted] and have agreed on a settlement to close out this matter. Yodle is committed to providing the best possible service to our clients. We are very sorry that things did not work as either we or [redacted] would have liked on this occasion but wish him all the best...

in his future marketing endeavors. Best,[redacted]

Hello - we have been working with [redacted] to come to a resolution, and have closed and refunded his account. We're also looking into the situation to understand why there was a misunderstanding about expectations. We have recently moved offices, so it is possible that there is a slight delay of...

a week or two. If there are any further issues, he can contact me directly at [redacted] or [redacted].Thank you,S[redacted]

Dear Revdex.com,We appreciate you bringing this matter to our attention. We have contacted the customer, and provided a refund and cancelled services. Please consider the matter closed as resolved.Regards,Michael B[redacted]Manager, Marketing[redacted]
[redacted]...

[redacted]
[redacted]

Dear Revdex.com:We spoke with [redacted] and have come to a mutual agreement and closed his account. We are sorry he was disappointed in our service, and are glad that we found a resolution. Thank you,Jessica M[redacted]

Dear Revdex.com,Thank you for bringing this to our attention. We have been in contact with [redacted] and have removed his email from our database to make sure he doesn’t receive unsolicited emails moving forward. We’re glad this was brought to our attention and that the matter has...

been resolved.Sincerely,Jessica McGinnE: [redacted]P: ###-###-####

Dear Revdex.com: A representative has been in touch with [redacted] to discuss these issues and find a resolution. We are hoping to resolved this as soon as possible but have been unsuccessful at reaching [redacted]. If he could follow-up with Mia P[redacted] or Cecily B[redacted] at ###-###-####, they will be able...

to work through the mutual agreement, close his account and answer any final questions. Thank you, JM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by Yodle, Inc. regarding complaint ID [redacted], however my complaint...

has NOT been resolved because:
The company finally refunded me my money. Only after I had to make a complaint against them. I still consider them a very dishonest company and this matter was handled very poorly.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Rani Calderon

Dear Revdex.com,Thank you for bringing this to our attention. We have resolved the issue with [redacted]. We're sorry he was disappointed in our service, and are glad that we've found a resolution.Thank you,[redacted]

Dear Revdex.com,
Thank you for raising this to our attention. We have addressed this complaint with [redacted] to resolve the issue and close his account.
We have high expectations of professionalism across the organization, and we're sorry if this wasn't [redacted]' experience. We are looking in to...

both his sales call and experience with our client services team to determine the appropriate course of action.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory  and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and have been able to terminate the contract and refund the unused portion of the account as requested as well. We apologize for any frustration this issue may have...

caused and wish nothing but the best for [redacted].Thank you,Kellin H[redacted]Executive OfficeYodle, a web.com company

Dear Revdex.com – Thank you for bringing this to our attention. We have been in touch with [redacted] and have resolved this issue and closed his account. We’re sorry he was disappointed in our service, and are glad that we’ve found a resolution.While we respect [redacted] decision to discontinue...

working with Yodle, we would like to also point out that we have 55,000+ local business customers, the vast majority of which are happy with our service. You can hear more from our happy customers here: [redacted].Thank you,Angelica D[redacted]

Dear Revdex.com - Thank you for bringing this to our attention. We are very sorry to hear that [redacted] had a poor experience with Yodle - that is not something we expect nor condone for any of our 55,000+ local business clients nationwide. We have been in touch with [redacted] regarding this issue and...

are thankful we were able to come to a resolution. We would like to apologize once more to [redacted] for any billing misunderstandings and wish him the best in the future.Thank you,[redacted]

Dear Revdex.com - We have made several attempts to reach [redacted] to discuss this issue, but haven't been able to get in touch with her. We will keep trying so that we can understand her complaint and try to find a resolution.Thank you,[redacted]

Dear Revdex.com - we would like to sincerely apologize for what [redacted] experienced. This is absolutely not acceptable, and we have escalated this issue with our sales management team. We can understand why [redacted] would be frustrated and disappointed about this. We will add him to our Do Not...

Contact list. Again, we're very sorry about this behavior - it is not indicative of the type of behavior we expect from our team.Thank you,[redacted]

Dear Revdex.com,We're very sorry that [redacted] wasn't satisfied with our service, and we have resolved this matter with her. We would like to thank [redacted] for her feedback, and we wish her all the best for continued success in the future.Thank you,[redacted]

Dear Revdex.com,I left a voice mail for [redacted] but have not heard back from him. At this point I thought it was best to follow up with you to address [redacted]’s complaint. With all due respect to [redacted] the accusation that he has made against Yodle is totally unfounded and untrue. As a company...

committed to supporting the small business community Yodle would never engage in an unethical business practice of inserting fax numbers on directories in order to gain a sale. We do not know the specifics of what happened with [redacted]’s directories but it’s worth noting that many directories pull information from other directories in order to boost their listings. Once [redacted] had one directory with his fax number the likelihood is that the other directories copied this.We wish [redacted] well in resolving this issue. However, we are unwilling to provide any compensation for the time that he spent on his sales call as we are not responsible for the problem and were trying to demonstrate how we could help him.Best,[redacted]

Dear Revdex.com,
We have contacted [redacted] and have resolved this issue with her. We're sorry that she didn't have a more positive experience with our sales and service team, and have looked into this further to determine the appropriate next steps.
While we respect [redacted]'s decision...

not to continue working with Yodle, we would like to also point out that we have 45,000+ local business customers, the vast majority of which are happy with our service. You can hear more from our happy customers here: [redacted]. 
Thanks,
[redacted]

Dear Revdex.com, We sincerely apologize for poor customer experience [redacted] received.  We have agreed to a refund amount of $1196.00 for [redacted] and have received a signed settlement agreement.  Her account has been closed as well.  We thank her for her time...

with us and hope for the best with her future endeavors. Thank you, Jonathan B[redacted] Executive Office Web.com