Young Living Essential Oils, LC

Did have the chance to speak with [redacted] and let her know that her that Young Living was aware and had been working on correcting the problem and apologized for the delay, but also let her know that she was correct in saying that It was a technical issue that was not her fault but Young Livings Members are not supposed to even have the option to process their order more than once, specifically to avoid problems like this Unfortunately a glitch occurred and [redacted] 's order processed five times, so no she is not at fault and the I.Tdepartment is aware of the occurrence and trying to make sure that it doesn't happen again Did let [redacted] know that all of the orders had been refunded and that she wouldn't be penalized for something that wasn't her fault I am also sending her a complimentary order to help ease the frustration of what happened I will say in touch with her but consider the issue resolved.Stephen [redacted] P***

Spoke with the member and verified the return of the starter kit We have refunded the whole amount to the card used and consider the case resolved.Stephen E***

Dear Mr [redacted] , We are reaching out today regarding Revdex.com Report ID [redacted] , expressing frustration with getting information about an order in transit and in attempting to make changes Having seen the report filed last night, we spoke this morning via phone and have processed a refund and provided a return shipping label via email We left information on your account indicating we are happy to apply the Essential Rewards Points lost when opting out of the program if you decide to do so going forward We have also provided tracking information and options for Package Interception, available to the member through the USPS website, and sent an email including confirmation for your records We invite you to contact us with any further concerns regarding this matter or any other, and are happy to have been able to help provide a resolution for you Sincerely, Ian - Special Projects/Support Team / [redacted] Style Definitions */

I spoke with [redacted] and let her know that her response had been received and that the department that handles those requests is backed up and it does take a few weeks for them to actually take care of the request, but if she does send in a request within the correct time frame and does receive an automated response from that department that the request was received, that she would be good to go it just takes a little time Her request was taken care of and we consider the issue resolved.Stephen [redacted] P***

I spoke with the member and was able to get her diffuser that has been on back order for some time out to her and through in some surprise oils complimentary to help ease the situation Both [redacted] and I feel that we are in agreement that this case has been resolved.Stephen P***

I spoke with the member and have the item plus a complimentary oil to help with the situation going out overnight and will send tracking infoas soon as I have it I did apologize for the situation but consider the problem resolved.Stephen P***

I advised [redacted] as follows, per our Conduct department manager : Thank you for taking the time to contact us We are sorry to hear of your desire to leave Young LivingIt is always our goal to ensure that our members have a positive experience through all dealings with our company In order to formally terminate your Young Living account, you must first submit a “Request for Termination Form” (attached) to [email protected] When you initially signed up as a member, you agreed to Young Living Policies and Procedures In the Policies and Procedures it states: “If any member does not place a minimum order for consecutive months, that member is considered inactive and deleted from the Young Living Database” As a direct sales company, Young Living keeps this information to prevent members from signing duplicate accounts or change sponsorship outside of policy Young Living upholds its responsibility to lead the industry in compliance with federal and other regulationsEvery individual member’s compliance plays a key part in our success and future Thank you for your time, and understanding in this matter Have a wonderful day.We consider this issue to be resolved

After the rejection of the Revdex.com resolution from the member, via email time stamped Friday, 12/30/12:50pm MST, I sent the following to [redacted] :"I'm reaching out again today in an effort to assure you that I'm dedicated to reaching a resolution with you to your problem It's become apparent through our correspondence that our prior attempts at satisfying your desired requests have not been successful Personally, I can definitely understand the frustration you've had with your recent struggles with us, and I would like to extend my apology for any perceived infractions on our end so as to help imply the importance that your situation holds Please allow me to rectify the issue for you going forward so I can be sure that you've come away from my interaction with you satisfied and feeling better about the matter as a whole The initial Essential Rewards Autoship order and the concessions offered by us in the past are clearly not what you're expecting at this point Please understand that we have communicated the urgency of the dilemma with our Member Services Team, the agent you interacted with on the 18th in particular, and that I am here for your benefit at this point Again, I apologize for any dissatisfaction still harbored, and look forward to your response so as to improve our relationship from here."I received no response from [redacted] to this email until Wednesday, 1/11/11:30am MST, which read :"I have responded to your email, and you still have not shown to me any way that YL is offering to make up for the problems I would like to have a solid, actual answer on this issue"Via email time stamped Friday, 1/13/12:48pm MST, I sent the following to [redacted] :"I apologize for any disconnect in communication I had sent a response on December 30th awaiting further instruction from you as to how best to proceed from here to reach a satisfactory resolution for you, but hadn't had correspondence from you since Since my initial contact on December 21st, I maintain dedication to being here in order to helping in every way available to me, and I had affirmed that I do understand that the concessions offered from both the Chat Agent and Chat Supervisor you spoke with were not of interest to you, though they are obviously still available to you if that has changed I am pleased to assist you in finalizing the resolution to your complaint, though I need some direction from you on what is an acceptable alternative, seeing as how the original offers on the 18th (and my offer to help in processing the December Autoship) were not to your liking."I am still awaiting a response from the member, as the offered concessions were declined, and the desired resolution listed on the Revdex.com site was for "I expect this company to step up and actually careThey should be responsible for the actions of their representatives and actually TRY to SHOW true remorse, SHOW that they truly want to make amends in situations where they have dropped the ball.", which we feel has transpired and was attempted

spoke with [redacted] concerning her issues trying to get a replacement rose home diffuser that was given to her as a gift she was sent a replacement adapter but that wasn't the problem and then told that the warranty had expired I sent her a replacement because it was a gift and she doesn't have an account because she isn't a member so there would have been no way for her to know that She and I are on the same page in considering this issue resolved.Stephen [redacted] P***

We are unable to offer further concessions due to the volume of concessions already awarded to the account (totaling $in wholesale product value, in addition to an order having been shipped without shipping costs and the offer of the same for the most recent order.)

I contacted [redacted] to advise him further regarding his inquiry in to a charge on his credit card with us I provided some direction as to order activity he can view online as well as individual details for the orders impacting this charge I offered a complimentary product as well for our inability to accurately respond to his inquiry initially.We consider this matter resolved

We have communicated the extended offer of free day shipping, valued at $28.88, for the delay in shipment after [redacted] 's order payment was declined We are unable to offer further concessions due to the volume of concessions already awarded to the account (totaling $in wholesale product value, in addition to an order having been shipped without shipping costs and the offer of the same for the most recent order.)

Members who enroll in the Essential Rewards program which is a way that Young Living rewards members who place monthly orders by rewarding points that can be redeemed In the agreement that is signed by all members that enroll points can only be redeemed after two consecutive months and when a grace month is used an order must be placed to be able to use the points that have been rewarded in this case the member has been allowed to redeem points that are forfeit when the program is cancelled and before cancelling members are reminded of this and given the chance to use them We consider this case resolved.Stephen P***

Complaint: [redacted] I am rejecting this response because in the response MrP [redacted] referred to me as a "member" which I am not because Young Living refused to accept my membership without me making a second purchase Also, I would prefer to receive an email from MrP*** Thank you Sincerely, Ayako K [redacted]

Dear Ms***, We are reaching out today regarding Report ID [redacted] , expressing your concern with receiving a refund for your returned package While we are very sorry to hear your plans for our products has changed, we are happy to help and reverse these charges to the original form of payment in full We are also able to accommodate the request for reimbursement in returning these items and have verified the appropriate information to send this via Postal Mail to you We invite you to contact us with any further concerns regarding this matter or any other We apologize for our delay in having handled this matter prior to these communications, and are happy to consider the matter resolved Sincerely, Ian W Special Projects/Support Team

I spoke with [redacted] letting her know that I had been in touch with accounting and that they had been able to refund her ACH which can take up to ten business days from the date of transaction I sent her an email with a confirmation number and let her know that if she needed anything else she could do so Stephen P***

Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] After numerous email exchanges and multiple phone calls - and with the assistance of my credit card company - I have today officially received a refund for my purchaseI have never had a more infuriating or nonsensical experience with a customer service department, and I would say that Young Living's response here certainly glosses over aspects of how this was handled that caused me to very quickly lose trust in the company and file my first-ever Revdex.com complaintRather than re-hash the details, however, I am satisfied to receive my refund, consider the matter closed, and chalk this episode up as the online-shopping version of a bad burrito Sincerely, [redacted]

Young Living has tried to get in contact with the member to explain that we have gotten reached out to our accounting department and have instructed them to immediately dispatch the refund to the memberTo ensure the best customer satisfaction, Young Living will continue to reach out to the member to offer an explanation and complimentary products Young Living considers this matter resolved but will continue to keep in contact with the member as the account is still active

Complaint ID [redacted] - The requested reversal of charges and refund was processed for these items as of 1/3/ Our note/internal reference # is [redacted] for these changes

Have attempted to reach out to member and as of yet been unable to contact will continue to contact member to see about a resolution