Young Living Essential Oils, LC

Spoke with the member and verified the return of the starter kit.  We have refunded the whole amount to the card used and consider the case resolved.Stephen E[redacted]

I spoke with [redacted] regarding the delivery delay on her package and agreed with her that the website could include more details to clarify shipping time frames.  We did refund the desired amount of 17.19 and we are both on the same page that this has been resolved.[redacted]

Members who enroll in the Essential Rewards program which is a way that Young Living rewards members who place monthly orders by rewarding points that can be redeemed.  In the agreement that is signed by all members that enroll points can only be redeemed after two consecutive months and when a...

grace month is used an order must be placed to be able to use the points that have been rewarded.  in this case the member has been allowed to redeem points that are forfeit when the program is cancelled and before cancelling members are reminded of this and given the chance to use them.  We consider this case resolved.Stephen P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received no calls, but have been in contact via email. Refund had been received. Thank you.
Sincerely,
[redacted]

Dear Mrs[redacted],
We are reaching out today
regarding Report ID [redacted], in which you express frustration with payment
processes and communication practices in response to inquiring about your
January commissions. We are very sorry to hear about our delay in
rectifying this situation and in reaching out to you. We appreciate your patience with us during
our highest ever recorded email time in the Resolutions department, which is
responsible for commissions. We are
happy to verify that the request has been approved and is being processed as soon
as possible and that we currently expect to return to service levels in
Resolutions within the next seven business days. We are happy to have added Essential Rewards
Points as a way of thanking you for your patience with us and for allowing us
to take care of you in this matter
We have invited Mrs[redacted] to
contact us regarding this matter or any other and consider this matter
resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We contacted the member to advise of a refund for these 2 items plus tax to the original form of payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Stephen P[redacted] was a joy to work with, and I appreciated receiving his phone call. 
Sincerely,
[redacted]

I spoke with [redacted] the other day  to see if she had received the order that she had been which she had.  She expressed her frustration with not being able get a refund for a product that didn't function properly and was being sent back.  Not wanting a replacement just a refund, she...

was only given the option of a credit on her account  but no refund.  I let her know that I would refund the entire amount to the card originally used, which was issued on 8-16.  I also sent out a complementary order to help out the situation which was delivered today.  I called to check and see if order was good and also to see if the refund had posted to her card, but got voice mail and left a message and also sent her an email.  We do consider this case resolved but will keep trying to reach her.Sincerely;Stephen P[redacted]

I have been working on this case with the Resolutions and Conduct department because Young Living does not condone bullying of any form and have managed to get the fee in question removed even though it is the policies and procedures that each member agrees to and signs in order to become a member. ...

I have left a voice mail with my personal contact information and will continue to reach out until things are resolved.
Stephen P[redacted]

Have tried reaching out to member several times leaving my contact information but have yet to receive a response.  However, the money in question has been refunded as per members request and we do consider this case resolved. Member can still reach out with any concerns that she may have and...

we will be willing to help.Stephen P[redacted]

Hello, Thank you for the e-mail.A couple days ago Young Living contacted me by e-mail and asked me to send them the receipt of the purchase of the Premium kit again. I sent it to them and I recieved the message that I am now a member.However, they treat their customers poorly and communicate badly.  Every time I was contacted it was by different people who were unaware of the situation and couldn't help.  I ended up having to explain to them the same thing again and again.I wish they woud at least admit that their representetives made a mistake and apologize for once instead of just getting things done in an unproffesional manner.  I may use their product but I will never recommend this company's product to my friends.Also, I will tell people around me what happened to me and how unproffesionaly the customer service of Young Living is operated.Sincerely,Ayako K[redacted]

I spoke with [redacted] letting her know that I had been in touch with accounting and that they had been able to refund her ACH which can take up to ten business days from the date of transaction.  I sent her an email with a confirmation number and let her know that if she needed anything else she...

could do so.  Stephen P[redacted]

Have attempted to reach out to member leaving several voice mails.  Will continue to try and reach member.

I have spoken with the members regarding this situation on several occasions explaining how the Premium Starter Kits are bundled and heavily discounted and typically refunds are only issued if the entire thing is sent back but also not really knowing how the amount of the credit was reached by the...

supervisor they had dealt with.  After offering a solution we ended on sending them a Rainstone Diffuser  that is scheduled to go out on upgraded delivery.  I did let them know that they could reach me if they needed anything but that we did consider this case resolved.Sincerely;Stephen P[redacted]

I reinstated the member's autoship program, awarding the points, percentage, and loyalty progression as desired. I will also follow up after the autoship is processed to assure the percentage and the appropriate loyalty gift is awarded.  I attempted contact with Thomas via phone and also will...

offer complimentary oil for the inconvenience.We consider this matter to be resolved.

I spoke with [redacted] regarding this situation and she explained to me that she handles Revdex.com cases for the company she works for, in which case I asked her what she wanted...

to happen considering that Young Living wasn't involved but she and another independent distributor.  She let me know that she felt that that the other independent distributor reflected poorly on Young Living and that things should be addressed.  She did let me know that she had received the money for the shipping that she had been promised and I also let her know that the member had placed an order for the orb diffusers and that they were in transit but it was not up to Young Living as to what the member does with them other than hopefully she gets what was promised.  i did have the opportunity to speak with the other member and got her side of the story.  I did try and reach [redacted] to thank her for addressing the situation and that the information has been given to the proper department and that things would be handled accordingly, also that she could reach out to me if she needed any help in the future.  We do feel this case has been resolved on our end though once again Young Living is not involved directly in this situation.Stephen P[redacted]

Complaint: [redacted]
I am rejecting this response : The only resolution is that my money is returned with in 24 hrs. This has gone on long enough.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I CANNOT FIND THE LETTER FROM Young Living that you are referencing.
Sincerely,
[redacted]