Young Living Essential Oils, LC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meStephen P [redacted] was a joy to work with, and I appreciated receiving his phone call Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Stephen P [redacted] has not tried to recontact meHe left me a wrong email addressI there for had to wait on the companies live chat for over mins to try and get his right email, which they would not give me , but promised that they sent him an email of the times that I would be availableThere has yet to be any contact made from the company since Sincerely [redacted] ***

I spoke with [redacted] and have agreed to make a one time exception to our warranty policy and supply a replacement diffuser This order has begun processing, and an email was sent as confirmation.We consider this matter resolved

A Resin Burner has been shipped out today as a replacement for the Resin Burner that was given to [redacted] as a "gift" from a member of Young Living that was moving out of the country At this time, we do consider this case resolvedThe Resin Burner that was sent out was done as a show of good will even though Young Living was under no obligation to do soYoung Living will replace any product that breaks or is faulty as long as it is within the warranty time frame which for most products (like a Resin Burner or a Diffuser) is one year from the purchase date Young Living's Policies and procedures require all members seeking replacements to provide the account on which the order was originally placed on to verify the warranty time frame [redacted] stated to our email representatives that she is the owner of three corporationsI am sure she has policies and procedures that are followed to ensure that all business practices are done correctly and professionally on her end and would understand the complexity of the situation I completely understand the frustration in a situation such as this; however, when she requested a replacement for a product that is faulty or ceased to function, our email representatives followed our policies and procedures by requesting the account, and or the order number the product was purchased onThis was to verify if the warranty was still valid, and also the account where the purchase was made is needed to set up a replacement orderThis would be more difficult to obtain on our end from a member that is no longer in the country, whom we are unaware of who the account holder is In this case [redacted] said on 1/21/that her friend bought it before Christmas of last year and kept it to give to her a few months before as a present." To clarify, the Resin Burner sells for $retail and $wholesale valueYoung Living does not sell Resin Burners that cost $(which she stated), so there may be some confusion in this matter Since the Resin Burner was given as a gift and per ***'s email, it appeared that the Resin Burner was indeed outside of the warranty time frameOur Email Representatives asked [redacted] repeatedly for any additional information to assist them in locating the account and the order the Resin Burner was placed onAll email communication has been reviewed to ensure that this situation was handled on a professional levelAs I would hope [redacted] requires of her own employees for the businesses that she runsYoung Living goes out of its way to help members and non-members alike in situations like these, but since no account information was provided (Not even a name of the individual she received it from), there was little to no information for us to go off of, nor an account to have the replacement order set up onThis would be needed to ensure inventory accuracy as well as reported to our Quality Assurance departmentWe do file Product Complaint Records for any item that fails to operate correctly whether it is, or is not out of the warranty time frameWe do sincerely apologize for the inconvenience this has caused ***Since [redacted] had not made the purchase, nor assisted us in locating the account, there was only one way to reach a resolution to this situationWe do want her to enjoy the Resin Burner and have one that worksThe only way to get around not having the account information, was to purchase one through the employee store using my own reward points which was approved by Young Living You should receive it sometime next weekI will monitor the tracking to make sure it arrives.We hope this information is substantial enough for a proper understanding and evaluation of the situation that had taken place and why it was not resolved within the first few attempts of communication.Sincerely;Stephen P [redacted] / [redacted] Style Definitions */

Have tried to reach out to the member to help try and resolve the issuewe went ahead and refunded out of the four orders in question as a gesture of good faith without having spoke to themHowever one of the orders we have held off on refunding until we do speak with them because that particular order was placed via the website by them so all the information would have to have been provided and verified by themHaving said that I will still continue to reach out to them to make sure everything is addressed properly Stephen P***

We contacted the member to advise of a refund for these items plus tax to the original form of payment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you so very muchThe Revdex.com was able to resolve in one day, a transaction that had taken me weeks without success Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received no calls, but have been in contact via emailRefund had been receivedThank you Sincerely, [redacted]

Have attempted to reach member to try and help resolve the issues and will continue to try so that a resolution can be made

I communicated the urgency and assured the expedition of the deactivation of [redacted] 's account. I also attempted login at www.youngliving.com for this account without a successful login, which also affirms deactivation of the account.Per [redacted] 's affirmation that deactivation of the account and removal of her information from the youngliving.com website, we see resolution having been brought to this issue.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank You very much Ian for all your help and kindness in resolving this problemI am very happy Sincerely, [redacted]

Have attempted to contact the member left a voice message and will continue to try and reach out

I resent my original email to [redacted] on Monday 2/13, which includes contact information for the department she'll need be in contact with, [email protected] the email from the email address saved on to her Young Living account, the same as the one listed on this report, is sufficient verification to reference and access the account

I contacted [redacted] explaining the source of the charge he's mentioned, involving a desired return/exchange for an expensive The additional charge of $was for the difference in the new/desired product and the product value of the returned product being applied to that cost .We consider this inquiry to be resolved

Have attempted to reach out to see about helping to resolve this issue Left a voice mail with contact information and will continue to try and contact to seek resolution.Stephen P***

I reached out to [redacted] to advise her that, as requested, I have made an exception to our typical policy regarding backordered items and have issued a refund, to the original form of payment, for the entire order placed She will likely still receive the backordered items when they are automatically shipped as they become available, which will not affect this refund We consider this issue resolved

members Roman account has been queued for termination and the note number for confirmation is [redacted] as per members request and we consider this case resolved.Stephen [redacted] / [redacted] Style Definitions */

I have attempted to reach member to get this resolved and will continue to reach out to the member